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eBay Vancouver Reviews

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Vancouver, BC, Canada Area (Canada)

3.1
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32 Employee Reviews

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  1. "Good company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Recommends
    Disapproves of CEO

    I worked at eBay full-time (Less than a year)

    Pros

    Good compensation and benefits package, modern offices and available resources, nice processes in place for training and quality assurance, fun team most of the time, friendly atmosphere.

    Cons

    I was doing graveyard shifts because we worked for eBay AU. It was challenging in terms of work/life since I had to sleep during the day and my energy was off since I'd be up all night, 5 days a week... So that was a definite Con and reason for leaving too.

    Advice to Management

    None


  2. "Better than average"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at eBay full-time (More than a year)

    Pros

    Nice office amenities, most job roles were good, compensation was adequate.

    Cons

    Inter-department communication was lacking and management was not interested in addressing.

  3. Helpful (1)

    "Initialy Great, but slid downhill"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eBay full-time (More than 5 years)

    Pros

    Lots of great people, deccent pay and benefits for the job. If you had a good manager then it could be a very good job. Potential to work with people all over the world. RRSP matching and stock purchase plan. Reasonable raises combined with options or RSU bonuses.

    Cons

    There were plenty of bad managers, and if you got one they could make your life quite miserable. Most micromanaged to the point it demotivated the employees, i.e. would rather an employee be silent and just meet their targets than do 200% and actually talk to your neighbours. Closed the entire burnaby centre before most could cash in on their options or RSUs as they took years to vest. Options were worthless for most people as the stock tanked and the closed the centre one month before they were to payout those with worthless options. 24x7 environment so people would be scheduled at times when transit would be closed and impossible to reach.

    Advice to Management

    If you want a results driven company you have to create an environment that balances fun with work focus. Outsourcing may save dollars in the short term, yet isn't the best idea when you've saturated your market and need to focus on retention. Find a vision and follow it, don't 180 every quarter. Know your product and execute well, don't try to become something you're not (Amazon).


  4. Helpful (1)

    "eBay helped me establish a bench mark as far as the type of work environment that I would like to work in"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Former Employee - Anonymous Employee in Burnaby, BC (Canada)
    Disapproves of CEO

    Pros

    The 4 years that I worked at eBay before the Burnaby office shut down is a mixed bag; the were very accommodating in scheduling but I didn't find it to be the friendliest environment because no one talked. It wasn't until they opened the call centre that I became more social, but it was hell on earth to work at. Everything went downhill when they outsourced and lied and told us that the outsources were brought in to "help" us, when in reality they were developing an exit strategy and eventually closed our office after outsourcing everything.

    Cons

    They outsource everything at the cost of providing acceptable customer service to their customers.


  5. "Fun and memorable"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Top Buyer Advocate in Burnaby, BC (Canada)
    Former Employee - Top Buyer Advocate in Burnaby, BC (Canada)
    Recommends
    No opinion of CEO

    Pros

    Great work atmosphere, wonderful and talented people

    Cons

    Company began outsourcing local workforce to save costs, lowered quality of service provided to members


  6. "Fun, but.."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    Former Employee - Customer Service Representative in Burnaby, BC (Canada)
    No opinion of CEO

    Pros

    Dynamic, changing and intense teamwork. Lots of employee events after work and on weekends. Reasonable raises for a few. Management open to suggestions and having employees create project plans and deliver. 4x10hour shifts generally available for a 4 day work week. RRSP 4%. Stock options or RSU's for additional bonus. Profit sharing ~6% for most, at least in the earlier years.

    Cons

    Metrics are a hurdle for some. Quality constantly measured and evaluated.. fair but invasive at times. International coverage requires some pretty strange shifts. 4am-12 noon. 6pm-2am. 10pm-6am. Ongoing challenge from other employees to retain your preferred shift days off/times and risk getting bumped to an confused work schedule. Especially true when parents are forced into working graveyards or 4am shifts.

    Advice to Management

    Outsourcing appears to have helped the company slide through rough times, but has likely hurt the company as a whole. Tenure is not a great measure of effectiveness. Look carefully at some of the existing managers/employees.


  7. "The eBay experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Operations Manager in Vancouver, BC (Canada)
    Former Employee - Operations Manager in Vancouver, BC (Canada)
    Recommends
    No opinion of CEO

    Pros

    Intense, dynamic, rapid change and a focus on working hard/playing harder. Lots of employee engagement functions. Recognition for a job well done.

    Cons

    Regional restrictions on opportunties. Internal politics sometimes get in the way of getting the job done. Top heavy with Directors.

    Advice to Management

    Look carefully at some of the existing managers/employees. Tenure is not a great measure of effectiveness.

  8. Helpful (1)

    "Great learning experience in a fast-paced work environment."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in Burnaby, BC (Canada)
    Former Employee - Customer Support in Burnaby, BC (Canada)
    Recommends
    Approves of CEO

    Pros

    - People there are nice, friendly and young.
    - Fun and relaxed environment to be in.
    - Free drinks!
    - Pay is decent for the type of work that you do.
    - Great inside look of people wanting to buy or sell on eBay

    Cons

    - Hours are not set, shift work.
    - May get very busy at times handling multiple customers.
    - No free parking on premise

    Advice to Management

    Employees need more feedback in regards to how well they are doing. Need more room for advancements within the company.


  9. Helpful (1)

    "Great place to work but only in certain departments."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Services Representative in Burnaby, BC (Canada)
    Former Employee - Customer Services Representative in Burnaby, BC (Canada)
    Recommends
    Disapproves of CEO

    Pros

    Great social events, all the coffee, tea, soda you can drink, fitness gym, fun contests, prizes, great people. Fun environment due to the casual setting. You can decorate your desk and show your personality. Charities are an important part of eBay's value.

    Cons

    Surprise laid off announcement. Depends on which department, there may be politics. Work can be very repetitive. Due to many internal information, it can be frustrating to explain why certain things is the way it is to the customers.

    Advice to Management

    Don't be a Nazi, sometimes being nice and trusting goes a long way.


  10. "Great Experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Team Lead in Burnaby, BC (Canada)
    Former Employee - Team Lead in Burnaby, BC (Canada)
    Disapproves of CEO

    Pros

    The people at eBay were amazing, they made it fun to come in to work. Most times members would be very grateful for the support which made it easier to deal with the angry members. Agents were always eager to learn and in turn I learned a lot from them.

    Cons

    Members can be very mean spirited and difficult to deal with. There are some people who worked harder than others meaning that sometimes you would have to pick up their slack.

    Advice to Management

    Stop outsourcing. I've had many interactions with outsourcing partners and in large part they are not fun to deal with - I can only imagine what members experiences are.


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