eClinicalWorks "team leads" Reviews | Glassdoor

eClinicalWorks Employee Reviews about "team leads"

Updated Sep 6, 2019

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3.6
73%
Recommend to a Friend
87%
Approve of CEO
eClinicalWorks President Girish Kumar Navani
Girish Kumar Navani
545 Ratings
Pros
  • "Good Financial growth, good work environment(in 70 reviews)

  • "It is very good company to work as it fulfils all your basic needs(in 40 reviews)

Cons
  • "Night shift is the cons but still mid shift is available for some projects(in 99 reviews)

  • "Team Leads are unfit to be in leadership positions(in 49 reviews)

More Pros and Cons

Reviews about "team leads"

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  1. Helpful (4)

    "Awesome opportunities for career development."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - EHR Implementation Specialist in Westborough, MA
    Recommends
    Positive Outlook

    I have been working at eClinicalWorks full-time for more than 3 years

    Pros

    -You can easily change roles / departments to gain experience and exposure in multiple healthcare business services, without having prior experience in a particular area -Business products and services develop continuously to meet client and industry needs / norms to keep company competitive with other healthcare consulting firms -Salary package is competitive -Great benefits include: health insurance covered 80%... by employer; 3 weeks paid time off per year, full-service cafeteria in home office, maternity/paternity leave, snow days -Wonderful and fun work environment that promotes team activities, such as ping pong, volleyball, "talent" shows -Active wellness committee that schedules physical activities on premises, including yoga and walking w/fitbit -Offers PMP certification training to all Project Managers -Offers leadership, communication, Spanish, and PMP classes to all employees -The EIS team leads value new ideas in general and suggestions for improvement -Extravagant annual employee educational expo, always in awesome locations, with a gala ball and awards -Extravagant Annual User's Conference

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    Cons

    -Company opposes working remotely -New employees must start in the training department (a 100% travel position), but you can transition to another department after 6 months -Training Team Lead is unprofessional and very difficult -Many Team Leads do not have leadership skills -Training travel department focuses on saving money, rather than ensuring comfortable, efficient, or convenient travel arrangements for... the trainers -Trainers must complete a lot of documentation on their own time -Requires a lot of personal time to continuously educate yourself on new functionality, products and services

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    eClinicalWorks2014-12-11
  2. Helpful (4)

    "Keep Looking Elsewhere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Strategic Account Manager in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at eClinicalWorks for more than 5 years

    Pros

    Team members working with are helpful and intelligent and willing to assist

    Cons

    Long but worth every minute of reading. Zero flexibility in the year 2019. They tell you to answer a call after hours if clients call, yet you can’t work from home! State of emergency declared for snow but their office is open so you have to come in or take PTO. there is zero care for the employees, especially if you’re not a male or not from India. Zero advancement, only continuous false hope unless you’re... related or have been there 10 years. If you’re thinking about Account Management GET FAR FAR AWAY FROM HERE!!! They have NO IDEA what an account manager is, how to handle accounts and have zero idea on the client type and volume of accounts you can actually handle - they set you up for failure! It’s so disappointing. I had high hopes never wanting to leave this company and being here over 5+ years I can’t handle it anymore. Telling you to do everything they say but there is Zero flexibility when you need help. Now after 5 years they want to force you to travel onsite to clients ... SO USELESS. If you don’t like it then quit. That’s their answer for everything. No work from home even though everything can be accomplished remotely, how dare you actually use your PTO, team leads have zero idea how to actually lead a team and everyone’s so fearful of Mahesh they don’t say no and end up screwing themselves and their teams in the crossfire. HR is a JOKE. They outright harass you god forbid you don’t have a visa to worry about and open your mouth, everything you do or say is under a microscope it’s disgusting and I don’t know how the heck they get away with this. Excuses now are it’s a policy because of the CIA because they were shady and tried cheating the government to get certification. It’s not policy and new work driving your employees out the door it’s the disgusting culture you’ve created. Fear for your job daily, do everything even though you’d have to stay late and work weekends to do it, no advancement, below industry standards on pay across the board and departments. Being a SAM means doing every other departments job, you’re the ONLY one being held accountable for the customer and their issues, work late and weekends without pay or recognition, micromanagement by a manager who doesn’t even know how to identify risk, you better fear for your job daily or else your complacent and that’s not cool, don’t ever expect to advance or go to another team, bonuses are a joke, raises are a joke, and management constantly assumes they were “weak” for leaving because of extra policies coming in instead of reflecting and taking accountability they preach to learn that it’s their inability to work WITH their employees. Let the TL make a call about work from home with that flexibility and travel isn’t mandatory for long standing employees - you’d have employees working harder and not even knowing it and have retention instead of a revolving door. Create a culture of value because your culture now is aggressive fear and no ones good enough and Ecw will tell you what to do and that’s it if you don’t like it leave. Wonder why the oversight organization hasn’t even touched the support department because it’s HALF of the companies issues right there. Open the flood gates. If you’re an Indian, or a male ... you’d do well. However regardless of talent you’ll be told nothing is good enough on a daily basis. Regardless you get the greatest surgery’s from clients who bring a million annually they couldn’t care. It’s sad, it’s defeating, its disgusting and 7 PEOPLE in one department left IN THREE WEEKS and they’re not even trying to think what they can do to keep those still here, here. It’s so disappointing.

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    Advice to Management

    Actually understand what drives each employee Because some it’s money, some it’s flexibility to work from home, some it’s no travel, some it’s title etc. It takes a ten minute conversation. You CHOOSE what you make time for, I’d suggest you make time for this and keep your company afloat. There are so many who love their actual job but you’ve created THE WORST and most unbearable culture. Start caring about employee... burnout and not just physician burnout; you might make it through.

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    eClinicalWorks2019-09-02
  3. Helpful (6)

    "Not what it appears!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Specialist in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eClinicalWorks full-time for more than 8 years

    Pros

    Bonuses, Time Off, 401k matching, good insurance and location.

    Cons

    If you are not from India, or somehow related to one of the owners, you are treated very unfairly. There is definate favouritism and it is openly show by Management/Team Leads. Team Leads are allowed to have family members as direct reports, most of whom are their significant others. VERY, VERY, VERY unhealthy/toxic environment, where bullying occurs and often goes unnoticed.

    Advice to Management

    EMPLOYEES SHOULD BE ABLE TO REVIEW THEIR TEAM LEADS, outside of going through the Employee Relations Specialists, who are "working" for the company, NOT the "employee".

    eClinicalWorks2019-07-30
  4. Helpful (6)

    "Worst job I've ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Westborough, MA
    Doesn't Recommend
    Disapproves of CEO

    I worked at eClinicalWorks full-time for more than a year

    Pros

    My co-workers were awesome and a lot of fun to work with. Same for the most part with the mentors. The pay is average but the benefits are pretty good.

    Cons

    They get you in the door with a bunch of lies about how you'll be helping customers and solving issues. This is however, a call center job. They want you to help the customers but only if you can accomplish it in under 7 minutes. If not, you set up a case and the customer may wait 48 hours for a call back. The customers are very rude and you're expected to jump back in call after horrible call within 1 minute of... the last call ending. Some reps were able to make the outrageous numbers they want you to hit but most people are not and you are blamed for that instead of poor training. The training you are given is 3 months dedicated mostly to training the trainers. It's worthless, painful, and required. I eventually walked out because you can't even give a 2 week notice without them firing you (this is true and happened multiple times). If you think you can handle 2 years of an extremely toxic environment, you can post out of the department but only if you maintain your numbers and hide any negativity from the team lead who is at best emotionally unstable. Also, if you are or become pregnant or have kids, you will be treated unfairly and expected to put the job before your children's health.

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    eClinicalWorks2019-08-08
  5. Helpful (7)

    "Speechless"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time for more than 5 years

    Pros

    -Benefits are great -Pay is average-above average, but compensation is based on the amount of time you have spent at the company, not what an individual is worth. -Great to get your foot in the door in the healthcare industry -Product is a great and usable EHR

    Cons

    -No employee sales training. People are talking about the product who have no expertise on it. - Team Leads are unfit to be in leadership positions. They are just there because of the time spent and comfort they cause other Team Leads. They are only concerned with holding a job, could care less about the customer/company. -Time management is impossible to handle. They expect you to take on the workload of multiple... people. Customer satisfaction suffers greatly. -Can't retain good talent and what remains is what should leave

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    Advice to Management

    Get rid of people who have been there for years and have no education that have become complaisant and are just taking up space. There are plenty of hungry job seekers that can do a better job. Get rid of Team Leads and replace with potential external applicants. The Team Leads provide no sales motivation and do not do any 'leading'. Hire a Sales consultant to look at the department from a third person view and... aren't concerned with repercussions.

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    eClinicalWorks2019-03-08
  6. Helpful (9)

    "Very bad company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Account Manager in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eClinicalWorks full-time for more than a year

    Pros

    Cannot think of any pros... Run away asap

    Cons

    Bad environment especially in support. Work load and pressure is too much. Salaries are way below industry standards. They do not like to pay their employees at all. Exploitation for employees who are on visa. Team leads are in their positions due to the number of years they spent there, no relevance to technical or managerial skills. Mentors are a biggest joke in this company. People who are lazy and do not want to... work are promoted to mentor positions who being in customer facing roles do not talk to customers. Team leads and mentors do not contribute to work even when queue counts go crazy. The entire expectation to do customer support, testing, analysis, finding bugs is on the technical account manager a.k.a technical support. Team leads only care about the numbers and do not consider employee issues. This company lacks work culture big time. If you are willing to work like a donkey and nod your head to your team lead to anything and everything, then this is the place. The software is extremely buggy and instead of improving it, this company concentrates more on exploiting their support employees by asking them to do their best. Most employees are relatives. Managers find pleasure in publicly insulting their employees without giving them a chance to talk. RUN away from this company... STAY AWAY from here.

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    Advice to Management

    Please hire good developers and test engineers and try to make a good software. Hire and promote people based on their talent and knowledge. Take a look at the team leads in your company and stop blindly trusting them, they are only there to mint money.

    eClinicalWorks2018-10-19
  7. Helpful (9)

    "Not great, but could be worse"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Training Specialist 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eClinicalWorks full-time for more than a year

    Pros

    Good benefits, pay starts at 50k for trainers, 0-8% bonus every year, new hires start with 15 days PTO with an additional 5 days after 5 years of employment

    Cons

    Lots of nepotism, everyone is married or related to each other in some shape or form, team leads are chosen based on years of service and not competency or leadership skill, moving to other teams is a lateral move, no upward movement, trainers are on the road 100% of the time so you have no life

    Advice to Management

    Hire and promote based on merit, not on who they know

    eClinicalWorks2018-08-20
  8. Helpful (9)

    "If you need internal drama then join the training team"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eClinicalWorks full-time for more than a year

    Pros

    1. As a trainer most of the time you don't deal with internal drama from your team lead 2. Good Exposure 3. Good Perks 4. Good for fresh college graduate 5. Owners are good

    Cons

    1. Internal management 2. Dirty Politics from the team leads 3. Team lead doesn't know anything about the software but leads the team that creates many miscommunication department to department. 4. No respect from your own team or other departments if you are in training team. 5. Team lead supports other departments instead of supporting her own team to save her job role. 6. No growth in the company unless... you are related to the owner or someone in higher position. 7. Not good for the professionals. 8. Many Team leads are not even educated but for the sake of seniority company gave them leading role which creates dramas in the company and team. 9. No Motivation from your team 10. Nasty emails from your team leads for asking questions. 11. Always tension between you and team lead.

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    Advice to Management

    1. Don't ignore Improving the internal management team and relations while fixing the software issues. 2. Remove senior folks from the leading position to improve the technology. 3. let team lead also go through the certification like other trainers do to understand the process and why there is excuse to team leads or TET or TTT team 4. Let handle team lead their own at-least six training yearly to help their... own team.

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    eClinicalWorks2018-08-09
  9. Helpful (16)

    "Strategic Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategic Account Manager in Westborough, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at eClinicalWorks full-time for more than 5 years

    Pros

    If you’re lucky, you won’t have a Team Lead that tracks your lunch break minutes. If you’re not, you’ll be expected to answer why your break was 65 minutes instead of 60. They contract a dining service at the HQ in Westborough. That’s a pro if you don’t like bringing your own food. They’ll match your 401k investment up to 3%. Below average, but a pro for this company. Sometimes we get half days before a... holiday; sometimes.

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    Cons

    This review is from the perspective of an employee that works on the Support side. Put simply, stay as far away from this company as possible. There is NO future here; they do not offer growth or career opportunity, it’s not even advertised. eCW isn’t interested in employees that want to grow - they want mindless sheep to put their heads down and maintain independent thought that might call into question the... horrible business practices that are forced on them. The SAM Team is a dead end. Don’t become a SAM unless you’re prepared to be a sycophant and suck up to people to get things done. Team Leads will consistently remind you that you fall behind on your ever-changing “KPIs” with threats of termination if you don’t catch up. In the rare event you actually do catch up on the ridiculous documentation that is demanded, the goalposts will be moved and TLs will figure out a new way to criticize your work, make you feel inadequate and remind you that your efforts aren’t becoming of someone expecting a bonus. This last point has been used explicitly and is legitimate emotional abuse. Strategic Account Managers are assigned as “Ambassadors” for their accounts, meaning you become the floor mat for all other departments to wipe their problems on you. SAMs are expected to have a thorough understanding of every account, including actions taken by other teams, which the SAM will inevitably have to defend and ultimately clean up when those teams mess up. There is zero accountability across the company, save for the reprimanding SAMs receive if something goes wrong. Don’t ever ask a question about culpability on another team, as you’ll be reminded to focus on your own work and not other employees. Teams work independently from other teams, effectively becoming cliques throughout the entire company. There is massive resistance to helping other people unless you know them personally or you involve their TL. Don’t expect any TL to jump when you ask for help, either. The nepotism is so utterly rampant at eClinicalWorks it’s beyond parody. Be prepared to work with an entire family on a project, as it seems the only requirement to obtain employment is family relation. This applies for any type of job movement as well - family is given preferential treatment when considering new positions. This review could go on for days, but the point is, is you value your sanity and emotional stability, do not waste your time and effort considering employment at eCW. They are embroiled in numerous lawsuits because they continue to cut corners when developing their products and have spent hundreds of millions in settlements with the government and private parties. There is absolutely nothing ethical about this company. It’s truly remarkable they still have their current market share, let alone profitability.

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    Advice to Management

    Lol, none. They won’t listen even if 100s of employees tried to share advice to improve the company. Morale is in the toilet, dozens of employees have left the company this year and that number will continue to rise. eCW is a autocratic-driven private company that doesn’t feel it owes explanation to anyone when making business decisions, including its own employees. The founders are going to be surprised when their... customers begin fleeing in droves because the employees stop caring to help them with their horrible product.

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    eClinicalWorks2018-08-24
  10. Helpful (17)

    "FAVORTISM AND POLITICS"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at eClinicalWorks full-time for more than 3 years

    Pros

    Job security used to be a thing but not anymore.

    Cons

    ******WESTBOROUGH SUPPORT****** 1. FAVORITISM - If you have the ability to gossip and say YES to everything your Lead says than congratulations - you do not have to work hard for promotion and higher bonus and higher increment. 2. EGO - Team leads are egoistic as they cannot hear no from employee. You better do what you have been asked otherwise your days are limited in company. 3. MENTAL TORTURE - Some Team... Leads have become Master of mental torture. They always play mind games and try to belittle you in front of other LEADS/Managers/CEO and new/Junior team members. 4. LEADER - Team leads does not know the meaning of being a leader. They only spent their time in gossiping with favorite team members. 5. THREAT - Team lead threaten employees - you cannot go home , no one leave until I say so. All this happens when TL is always coming late to office and leaving early. 6. VISA STATUS - They take advantage of your visa status and always keep you scared that they can fire you any time. No Leads says that directly but we are mature enough to understand that they are trying to threaten us. 7. RAISE - They won't give you the money you deserve if you are not part of inner circle aka FAVORITE.

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    Advice to Management

    ******STOP BLINDLY TRUST YOUR MANAGERS - THEY MAY HAVE SHOWN THAT THEY WERE GOOD EMPLOYEES IN THE PAST BUT THEY ARE KILLING THE REPUTATION OF THE COMPANY. -MANY EMPLOYEES ARE SUFFERING UNDER THEM. -FAVORITISM IS EVERYWHERE.

    eClinicalWorks2018-03-25
Found 57 reviews