eHarmony Reviews | Glassdoor

eHarmony Reviews

Updated May 25, 2017
17 reviews

Filter

Filter


1.0
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
eHarmony CEO Grant Langston
Grant Langston
4 Ratings

17 Employee Reviews

Sort: Popular Rating Date

Pros
  • There is a great work/life balance (in 18 reviews)

  • Culture, no hours, free food, paid-parking, the employees (in 9 reviews)

Cons
  • Unfair expectations (ie no work-life balance) (in 5 reviews)

  • Upper management needs to be some more in touch with employees (in 5 reviews)

More Pros and Cons

  1. Helpful (14)

    "Going down way too fast"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westwood, CA
    Current Employee - Anonymous Employee in Westwood, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at eHarmony full-time

    Pros

    Free (cheap) lunches / breakfast on some days
    (Sometimes) interesting projects ... but that'll not be the case in a month or so
    Can't think of any more Pros

    Cons

    Top management have no idea how to get out of the deeeeeep trouble they have gotten into and the only solution they are able to find is to fire employees to save money in near term
    Company is in worst hands in probably last 15 years of the history
    Wasted tons of money to come up with Elevated which no one uses / no one will use and the current eH employees have to suffer because of that

    Advice to Management

    If you want to reduce the workforce, please do it once and for all. 5 rounds of layoffs does not send right signal and employees are demoralized and demotivated than ever.
    Also stop delivering motivational speeches to hide the real issues


  2. Helpful (16)

    "No career advancement and poor leaders"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Los Angeles, CA
    Former Employee - Software Engineer in Los Angeles, CA
    Negative Outlook
    Disapproves of CEO

    I worked at eHarmony full-time (More than a year)

    Pros

    - Talented individual contributors
    - Weekly lunch
    - free snacks and soft drinks
    I worked for 2 years before I decided to move on . Over all I liked my colleagues and other team members .

    Cons

    Bad management and recent clean up of higher management only made it worse . They need a whole new management to clean up the whole mess . Building new UI won't get any new customers . There's a need for changing the business needs to address 2016 dating problems . None of the top leaders seems to understand that. Technology is ancient and with no vision and leadership ,Eharmony is ready for the sinking very soon

    Advice to Management

    Fire all managers or directors in the technology group and hire some best in the business .Most of these managers has been staying for ever ,with zero or little contributions to make Eharmony better . Introduce a 360 degree feedback and make manager earn their rating performance by working for the team like in many other product company . That will clean up some of them

    eHarmony Response

    Oct 4, 2016 – Chief Executive Officer

    We agree on several things: that the business needs have changed in this evolving climate of dating apps and technology, and that every employee at every level should be accountable and contributing ... More


  3. Helpful (12)

    "not innovative and bad leadership"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westwood, CA
    Current Employee - Anonymous Employee in Westwood, CA
    Doesn't Recommend
    Negative Outlook

    I have been working at eHarmony full-time (More than a year)

    Pros

    free food - unhealthy and really fattening but free and lots of it. good work life balance.

    Cons

    Management is really unqualified and completely out of touch. So backwards and not innovative at all. Management is a great place to be at eHarmony if you are mediocre and was to find your forever home. You can do a bad job and stay there forever if you are in management.

    Advice to Management

    Have employees do an annual review of you and be held to some type of performance standard. Managers review employees annually but the managers never get feedback from the people who report to them. Many times the people the managers report to have no idea how the manager is actually performing.

    eHarmony Response

    Oct 4, 2016 – Chief Executive Officer

    Thanks for the feedback. In the next few weeks an organizational survey will be sent to each employee. You will be given every opportunity to share your thoughts about your supervisor, your group ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (15)

    "Salvaging a wrecked ship"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook

    I have been working at eHarmony full-time (More than 3 years)

    Pros

    Happy with salary and benefits. They subsidize a gym membership and cater lunch every Wednesday. Most of the employees are fine to work with though there are some difficult people. Aside from working with good colleagues, I've also made good friends. The company has a noble cause of helping single men and women find their ideal significant other.

    Cons

    Meetings feel too abundant. Certain groups of people do seem clique. With the recent departure of the last two C-level executives and the promotion of two new ones, maybe there is a glimmer of hope for the company. The CSO, who has been with the company for years wearing other titles, should be removed as well. I'm not convinced the new C-level executives really know anything about running a company. It surprises me eHarmony has been up and around this long. The new CPO does seem to be more realistic about the current trajectory of the company so maybe he can turn it all around.

    eHarmony Response

    Oct 4, 2016 – Chief Executive Officer

    There has certainly been a lot of change over the past few months, and I have to say I’m pretty excited about the team we have in place and the future of the company. I recognize that there are ... More


  6. Helpful (11)

    "Lots of managers"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at eHarmony full-time (More than 3 years)

    Pros

    - Free snacks
    - nice co-workers

    Cons

    - Recently hired lots of manager or lead
    - There is no more transparency , every thing is decided already for you
    - They are rushing to hire people without the team consent . On the other hand they have a product(elevated careers) which is solely based on the company culture matching
    - Performance is based on how close you are to your manager and not based on the performance

    Advice to Management

    - Listen to your employees
    - Define a clear process on performance and promotion
    - Listen to the whole team before hiring some one new


  7. Helpful (14)

    "Project Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Los Angeles, CA
    Current Employee - Anonymous Employee in Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Some nice benefits including free lunch once a week; free bagels once a month; and free snacks every day.

    Cons

    Very cliquish; extremely legalistic and upper management acts cult-like.
    Huge amount of self-congratulaions - as if whole identiy is on doing well.

    Advice to Management

    Get over yourselves.
    Great amount of power-tripping going on.


  8. "All About Drinking the Koolaid"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Freelancer - Agent in Irvine, CA
    Former Freelancer - Agent in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at eHarmony (More than 3 years)

    Pros

    Fun product and always a conversation starter. Great members to speak with.

    Cons

    While I am sure people at eHarmony do believe in the product, it became clear after being on the phones for several years the only thing the managment team cared about was making money. Working here is all about drinking the koolaid. The management team shows zero empathy for the eHarmony members or employees. The best way to survive is to stick to business and answer the phones.

    Advice to Management

    Follow the old adage you get more using honey than vinegar. Treat the phone agents that can make or break your business with the respect they deserve.


  9. Helpful (13)

    "Full of aimless big wigs"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Software Engineer in Santa Monica, CA
    Former Employee - Software Engineer in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eHarmony full-time (More than 3 years)

    Pros

    Perks are good. Most non-executive employees are nice.

    Cons

    Just another tech company that tries to mask political egos, aimless vision, and unfulfilled employees with superfluous perks - alcohol fueled outings, company subsidized massages every Wednesday, gym memberships, etc.

    If you’re passionate about tech and looking to actually learn and make interesting contributions in your day job, definitely look elsewhere. Their ability to exploit lonely people through marketing campaigns is what continues to keep this company afloat, and has nothing to do with vision, leadership or innovation. Their COO who basically runs the entire company seems to only care about the bottom line, and disregards their base of mostly unhappy customers.

    Probably explains why engineers, designers and product managers have recently been leaving in droves, and management is scrambling to keep the few talented people they have left happy.

    Advice to Management

    Focus on improving the product and delivering at least some value to your users. Listen to your talent base, rather than the aimless executives.

    eHarmony Response

    Oct 26, 2015 – Chief Operating Officer

    Thanks for writing in. I always appreciate reading the perspectives of others, even when they differ from my own. From my position, I feel like things have never been more aligned at eHarmony. I have ... More


  10. Helpful (8)

    "Culturally Conservative, Fox News played at orientation"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Linux Administrator in Santa Monica, CA
    Current Employee - Senior Linux Administrator in Santa Monica, CA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at eHarmony full-time (Less than a year)

    Pros

    The pay was definitely slightly better than other local companies for the position

    Cons

    The CEO will talk about Jesus in meetings.
    People talk about church all the time, everywhere.
    There are almost no black people in the entire company.
    No real path for career advancement
    No remote work allowed. Ever. Company policy is you are in the office for 8 hours at least.
    Constant stream of employees leaving.

    Advice to Management

    Allow employees to work remotely, you're in SoCal, it's nice out. Your competitors offer this.
    Don't talk about your personal religious beliefs at work.
    Don't play Fox news to new employees in orientation!
    Do exit interviews and you might find out why people are leaving

    eHarmony Response

    Oct 23, 2014 – Chief Operating Officer

    Thank you for sharing your opinions. We definitely do share our press coverage with employees -- from FOX news to CNN and Bloomberg as we spend over $100M on media per year and we are a ... More


  11. Helpful (2)

    "Company has not been doing well the past few years so employee morale is very low"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Santa Monica, CA
    Current Employee - Anonymous Employee in Santa Monica, CA
    Doesn't Recommend
    Disapproves of CEO

    Pros

    Some of the nicest people work at eHarmony, but unfortunately growth opportunities are very limited. Benefits packages are poor as well.

    Cons

    Marketing strategy changes constantly so employees are unsure what direction company is going in. The company is heavy on the tech side, but doesn't have a strong marketing team in place.

    Advice to Management

    Management needs to be able to set goals for their direct reports, and focus on helping their reports to grow.


Showing 17 of 106 reviews
Reset Filters