eHealth Reviews | Glassdoor

eHealth Reviews

Updated August 20, 2017
31 reviews

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3.0
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eHealth Chairman, President, and CEO Gary L. Lauer
Gary L. Lauer
9 Ratings

31 Employee Reviews

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Pros
Cons
  • Upper management has total disconnect from the sales floor employee's (in 11 reviews)

  • It was a great sales gig with all upside, now it just a call center with down trodden new highers all the time (in 5 reviews)

More Pros and Cons

  1. "IFP Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - IFP Sales in Gold River, CA
    Current Contractor - IFP Sales in Gold River, CA

    I have been working at eHealth as a contractor (Less than a year)

    Pros

    Nice office. Paid for licensing. Good selection of providers.

    Cons

    Really don't care about serving the customer. It's just a numbers game. Enroll them and move on!!

    Use a time management system that makes it clear that they don't trust people to work an honest 8 hours on their own.

    Advice to Management

    A little more emphasis on ethics and trust your people to put in s full day.


  2. "Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eHealth full-time

    Pros

    Pay people climate for growth

    Cons

    Market and political climate poor.

  3. "MSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    the culture and benefits are good

    Cons

    Mixed Messages and cross selling


  4. "...waiting"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eHealth full-time

    Pros

    Working on something that matters

    Cons

    A few egos up top are good talkers who like to hear themselves talk

    Advice to Management

    Talk less, do more


  5. "Unstable environement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at eHealth full-time (More than a year)

    Pros

    -Great customer acquisition team
    -Reputable company in the Health Insurance world

    Cons

    -Tough to get promotions
    -Reverted back to radio and tv advertising, instead of high tech

    Advice to Management

    Be more open-minded when it comes to searching for opportunities


  6. "medicare agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Medicare Sales Representative in West Jordan, UT
    Former Employee - Medicare Sales Representative in West Jordan, UT
    Recommends
    Neutral Outlook

    I worked at eHealth (More than 3 years)

    Pros

    great knowledgeable staff, good benefits (medical, dental, vision, life , flex spending, 401K, Short term disability Long term disability, beautiful facilities

    Cons

    Required to pressure sale
    few raises
    big turn around

    Advice to Management

    Keep employees that you have
    Keep in mind sales that stay on the books, not just initial sales


  7. Helpful (1)

    "eHealth Insurance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Medicare Sales Representative in Salt Lake City, UT
    Current Employee - Medicare Sales Representative in Salt Lake City, UT
    Doesn't Recommend

    I have been working at eHealth full-time (Less than a year)

    Pros

    Very impressive training; All in-bound phone calls; working with senior market, which is growing robustly now and in the long-term future; base pay with commissions

    Cons

    commission structure in low with no chance for renewals; most phone calls taken during during non- Annual Enrollment Period are not viable sales opportunities; every minute of your work day (outside of 30 minute lunch & two 15 minute breaks) is monitored

    Advice to Management

    The axiom embraced by eHealth is "More Service....More Sales" does not align with managements push to maximize efficiency on the phone in order to minimize the time spent enrolling a senior citizen into a plan in order to move on to the next sale. The process of fully identifying a senior's needs and finding the appropriate plan to suit his/her needs takes more time than management wants the sales consultant to take.

  8. Helpful (3)

    "Pre-layoff review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Gold River, CA
    Former Employee - Anonymous Employee in Gold River, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at eHealth full-time (More than 5 years)

    Pros

    Clear direction of goals, where company is going, and tasks to get there. Good benefits including increasing paid time off for years of commitment.

    Cons

    No real "coaching" to better career. Giving employees stock does not benefit them as much as it does upper management. Cash bonuses are always more appreciated.

    Advice to Management

    Design a "career path" progression with your employees. Set goals with time frames and review when they arrive. Don't make promises or even suggestions that aren't kept.


  9. "Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at eHealth (More than 3 years)

    Pros

    Great benefits and good people to work with

    Cons

    A lot of seasonal and downsizing so job security is iffy.

    Advice to Management

    Help your employees to feel more secure with the security and longevity of eHealth.


  10. "Call center sales rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - FFM/ACA SALES in Billerica, MA
    Former Employee - FFM/ACA SALES in Billerica, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eHealth (More than 3 years)

    Pros

    Close to home. Good benefits.

    Cons

    Inconsistent training, supervisor backup. Deceptive compensation...changes constantly. Many agents were cheated out of compensation. Many valuable agents left.

    Advice to Management

    To upper management - stop cheating the agents. They are what have made you successful


Showing 31 of 130 reviews
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