eLoyalty Reviews | Glassdoor

eLoyalty Reviews

Updated February 6, 2017
24 reviews

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2.7
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Ken Tuchman
4 Ratings

24 Employee Reviews

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  1. "Support helpdesk"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eLoyalty full-time

    Pros

    Friendly environment, casual dress code and time to study.

    Cons

    Really hard to move up to another position and salary is not that good.


  2. "The Death Spiral Begins"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Austin, TX
    Former Employee - Solutions Architect in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eLoyalty full-time (More than 10 years)

    Pros

    Great front line engineers, some of the smartest people I've ever worked with (but most of the good talent has left or are in the process of leaving). Very creative solutions and push the envelope of the technology.

    Cons

    1) TeleTech
    2) TeleTech
    3) TeleTech
    You get the idea... They took what was once an amazing place to work and turned it into a hostile, overbearing, big company culture. Nickle and Dimed the traveling resources so that the CEO can fly around in a private 737. Do not like the direction the company is headed.

    Advice to Management

    Please remember that the real product is the knowledge of the people. Technical resources are difficult to find, don't treat them like call center agents.


  3. Helpful (1)

    "eLoyalty"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at eLoyalty full-time (More than 3 years)

    Pros

    Smart people, small company which is able to be nimble and make changes quickly based on market. Good 401K match and vacation program

    Cons

    Lack of vision, questionable business practices, weak leadership and dramatically slowing sales. Too many partners chasing too few dollars

    Advice to Management

    merge with another company


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great place to work!!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Austin, TX
    Current Employee - Network Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team of people. When you need assistance it's there. There is always something new to work on.

    Cons

    No Cons I can think of. Everything is pretty good.

    Advice to Management

    No Advice


  6. "Service Delivery Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Manager in Austin, TX
    Former Employee - Service Delivery Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eLoyalty full-time (More than 3 years)

    Pros

    It's a job, that's a pro right? I made a couple of friends there whose friendships will last a lifetime. I had a few friends there whom I'll never speak with again, however.

    Cons

    God awful leadership unless you thrive in an environment where everyone needs it now and it's never correct the first time (this applies to everyone). Read: poor leadership and communication of expectations. Most of my team bailed for other companies shortly after I left. The thing about them is, it looked like such a great opportunity and management is so friendly until one is onboarded. It's a stodgy office with narcissistic egos. If you like to keep to yourself, constantly change directions, fear that a bullet will come your way if you can't properly read minds, then this is the company for you!

    Advice to Management

    Managers eliminate "the problem" while leaders take ownership of their teams. Do you want to be a manager or a leader?


  7. "Not people oriented"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the people there are great to work with and they keep the mood upbeat and fun despite the decisions by management.

    Cons

    They do not value their people so they burn through resources while the rewards go to a select few at the top.

    Advice to Management

    Clean house at the top and start over. Change the culture from the top down and try to focus on your number one asset.


  8. "Terrible, keep looking"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eLoyalty full-time (Less than a year)

    Pros

    The views out back are very very pretty. Some employees are good people stuck in a bad situation. Covered parking.

    Cons

    Management direction, recruiter communication and honesty, low morale, nepotism, illegal financial activity. Too many battling managers. Employee's are complete pawns in fake game of eLoyalty.

    Advice to Management

    You will be caught


  9. "Great"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cisco Help Desk Associate in Austin, TX
    Current Employee - Cisco Help Desk Associate in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at eLoyalty full-time (Less than a year)

    Pros

    Great opportunity to study while working. They pay for your certifications!! Great team to work with. They are open to all schedule.

    Cons

    I have been there for 6 months and everything I was looking for I've found. I just started again (was in maternity leave).


  10. "Systems Administrator"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Administrator in Austin, TX
    Former Employee - Senior Systems Administrator in Austin, TX
    Doesn't Recommend
    Neutral Outlook

    I worked at eLoyalty full-time (More than a year)

    Pros

    Relaxed environment and good people to work with

    Cons

    Impossible workload and outrageous expectations

    Advice to Management

    Need to increase the workforce in nearly every department


  11. "Going Downhill"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Lots of very smart people, lots of challenging projects. You will learn a lot. If you like travel, you can really rack up points/miles.

    Cons

    Corportatizing by TeleTech is overwriting the eLoyalty culture. Quickly loosing the eLoyalty identity and part of the TeleTech family and imposition policies that do not reflect the needs of individuals who travel weekly.

    Advice to Management

    PS Consultants are NOT call center agents. Do not treat them the same.



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