eLoyalty Reviews | Glassdoor

eLoyalty Reviews

Updated July 24, 2017
28 reviews

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2.5
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Ken Tuchman
7 Ratings

28 Employee Reviews

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  1. "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eLoyalty full-time

    Pros

    Flexible work hours and work from home is available

    Cons

    Management is not in tune with work force and is more concern about playing the political games rather than doing whats right for their customers.


  2. Helpful (1)

    "No operational capacity/maturity"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at eLoyalty full-time

    Pros

    Austin based...and that's about it.

    Cons

    Not enough staff to do the work required to support the clients, management does not value people and conveys this via daily exchanges, new business deals at risk due to operational immaturity. Needs to be fully integrated with parent company and a hard assessment of management chain and strategic practices.

    Advice to Management

    Move on...get some external talent to fill ALL management roles, allocate an industry budget norm for staffing and infrastructure, stop resisting integration into larger organization

  3. "Vice President, Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Vice President, Business Development
    Former Employee - Vice President, Business Development
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at eLoyalty full-time (More than a year)

    Pros

    They have some quality people working on the delivery side.

    Cons

    Lots of horror stories about the way they treat people when letting them go. can't emphasize this enough. Constant turnover. Management is distant from the sales group. Overly process heavy. They don't have a cost effective solution for the SMB market. Revenue is down so there could be cuts.

    Advice to Management

    Create an environment where employees feel valued and rewarded, rather than a number. Take a look at your competition in the cloud and figure out a better way to compete.


  4. "Sr. Telecommunications Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Telecommunications Engineer in Austin, TX
    Former Employee - Senior Telecommunications Engineer in Austin, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at eLoyalty full-time (More than 3 years)

    Pros

    All Engineers are very knowledgeable

    Cons

    Not a proper annually review method.

    Advice to Management

    More training opportunities


  5. Helpful (1)

    "The Death Spiral Begins"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Solutions Architect in Austin, TX
    Former Employee - Solutions Architect in Austin, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at eLoyalty full-time (More than 10 years)

    Pros

    Great front line engineers, some of the smartest people I've ever worked with (but most of the good talent has left or are in the process of leaving). Very creative solutions and push the envelope of the technology.

    Cons

    1) TeleTech
    2) TeleTech
    3) TeleTech
    You get the idea... They took what was once an amazing place to work and turned it into a hostile, overbearing, big company culture. Nickle and Dimed the traveling resources so that the CEO can fly around in a private 737. Do not like the direction the company is headed.

    Advice to Management

    Please remember that the real product is the knowledge of the people. Technical resources are difficult to find, don't treat them like call center agents.


  6. "Support helpdesk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at eLoyalty full-time

    Pros

    Friendly environment, casual dress code and time to study.

    Cons

    Really hard to move up to another position and salary is not that good.


  7. Helpful (1)

    "eLoyalty"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in San Francisco, CA
    Former Employee - Anonymous Employee in San Francisco, CA
    Doesn't Recommend
    Negative Outlook

    I worked at eLoyalty full-time (More than 3 years)

    Pros

    Smart people, small company which is able to be nimble and make changes quickly based on market. Good 401K match and vacation program

    Cons

    Lack of vision, questionable business practices, weak leadership and dramatically slowing sales. Too many partners chasing too few dollars

    Advice to Management

    merge with another company

  8. "Great place to work!!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer in Austin, TX
    Current Employee - Network Engineer in Austin, TX
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Great team of people. When you need assistance it's there. There is always something new to work on.

    Cons

    No Cons I can think of. Everything is pretty good.

    Advice to Management

    No Advice


  9. "Service Delivery Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Service Delivery Manager in Austin, TX
    Former Employee - Service Delivery Manager in Austin, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eLoyalty full-time (More than 3 years)

    Pros

    It's a job, that's a pro right? I made a couple of friends there whose friendships will last a lifetime. I had a few friends there whom I'll never speak with again, however.

    Cons

    God awful leadership unless you thrive in an environment where everyone needs it now and it's never correct the first time (this applies to everyone). Read: poor leadership and communication of expectations. Most of my team bailed for other companies shortly after I left. The thing about them is, it looked like such a great opportunity and management is so friendly until one is onboarded. It's a stodgy office with narcissistic egos. If you like to keep to yourself, constantly change directions, fear that a bullet will come your way if you can't properly read minds, then this is the company for you!

    Advice to Management

    Managers eliminate "the problem" while leaders take ownership of their teams. Do you want to be a manager or a leader?


  10. "Not people oriented"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Some of the people there are great to work with and they keep the mood upbeat and fun despite the decisions by management.

    Cons

    They do not value their people so they burn through resources while the rewards go to a select few at the top.

    Advice to Management

    Clean house at the top and start over. Change the culture from the top down and try to focus on your number one asset.


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