ePerformax Contact Centers & BPO Reviews

Thank you for taking time to provide this feedback. We are glad to hear you think our training, environment, and culture are awesome. We work hard to create a continuous learning environment, so our teammates have the training, knowledge, and skills they need to maximize their performance. We also put a lot of effort into fostering a culture of support, performance, engagement, inclusion, and family.

We have recently introduced a new compensation plan called “Level Up,” whereby our teammates can increase their compensation by mastering global English communication skills, gaining experience with more complex interactions, and staying with us which leads to increased bonus opportunity. If you have any further feedback to share, please email us at feedback@eperformax.com.... MoreLess

Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear about your positive experiences at ePerformax in regards to your pay, your teammates, and our leadership team. While we sometimes have to take our clients’ requirements into consideration for scheduling, we make every effort to ensure you have the rest you need, so you’re recharged and able to maximize your performance. If you have any further feedback to share, please email us at feedback@eperformax.com.... MoreLess

Thank you for taking the time to provide feedback. We are glad to hear that you like our English training. Unlike other contact centers, we put a significant amount of focus on our global English training, because we know being able to communicate at a high level is critical to our leaders’ and teammates’ success.

At ePerformax, our employees' work life balance is important to us. As a result, we work a compressed 48-hour workweek, so our employees do not have to work 11 hours a day. This arrangement allows our employees to work more than 8 hours per day, so they can "compress" their 48 hour workweek into an average of 9.6 hours per day for 5 days, versus requiring 8 hours a day for 6 days. This unique work schedule allows us to meet the operational requirements and team member development needs, while allowing our employees to have more consecutive time off each week to spend with their families. In those instances where our clients’ requirements call for additional hours to be worked, we provide over-time pay. If you have any further feedback to share, please email us at feedback@eperformax.com.... MoreLess

Thank you for taking the time to provide feedback. We understand how this type of situation could be a frustrating experience for you. We’d love to learn more about your experience, and if you will send us the specifics of the situation, we will look into to this and see how we can improve. It’s our expectation that all leaders are available for escalated calls and that any coaching done on the floor does not disrupt a teammate’s ability to handle a customer interaction and provide resolution. Please email us at feedback@eperformax.com.... MoreLess