ePerformax Contact Centers & BPO Reviews

Cons

Some targets are close to impossible and may motivate some employees. The salary is based on your English Assessment score and it does not increase besides the bonuses and incentives.

Cons

Just wish they had more options for movement.

Cons

ePerformax enforces a 48-hour workweek, which means your work hours go beyond the standard 8-5 schedule. They've extended it to 8-5:45, effectively making it 9 hours and 45 minutes with lunch and breaks included. This practice is legally allowed but can be quite taxing. The company seems more focused on cost-saving and adhering to legal requirements rather than being competitive with other BPO companies. It often feels like a factory, with a mass production mindset, lacking attention to managing skilled workers like bilingual agents. From the security guards to facility management and even the higher-ups, there's a noticeable lack of professionalism in their attitude. It doesn't feel like a well-managed and organized workplace. They don't offer a language premium (LP) for sick leaves, only approved vacation leaves (VL), which, of course, are subject to approval. There have been cases filed with the Department of Labor and Employment (DOLE) because the language premium wasn't included in the final pay for some employees. If you have experience in the BPO industry, especially with top-notch in-house companies, you might not find ePerformax to be a suitable choice unless your sole aim is to gain experience as a Spanish bilingual. You'll handle over 100 calls, but most of them are in English, with limited opportunities to use your Spanish language skills. Their programs, engagements, and spiffs primarily cater to English agents. Even if they call it a "Kicker," it doesn't have the same appeal for Spanish bilingual agents, leaving you with a sense of being excluded. ePerformax enforces a 1-year bond, with a decreasing bond amount if you resign. For instance, if you leave after 3 months, you'll owe 7,500 pesos, and if you resign after 6 months, it reduces to 5,000 pesos, and so on. They offer a post-paid phone, as stated in the contract, but if you resign within 2 years, you'll be required to pay for it. It's advisable not to avail this option if it's offered, especially if your primary goal is to gain experience as a Spanish bilingual. It's worth noting that despite the promise that the phone will be available within the first 2 months, some employees, even after 7 months of service, didn't receive any notification about it, which might be a blessing in disguise considering it's not a high-quality device. Some agents have reported issues with the HMO provided by ePerformax, specifically Medicard. It was declined when they tried to use it, as it seems ePerformax did not renew or pay for it as expected. Work From Home SCAM: ePerformax's "Work from home" option may not be as straightforward as it appears. The process to get approval for this setup can be quite tedious and demanding. Applicants may be required to provide local barangay clearances and statements to prove their residence, which is a reasonable request. However, ePerformax's insistence on satellite map images with geo-tagging can be impractical and sometimes impossible to fulfill, especially in areas where Google Maps and other mapping tools are not consistently accurate. This stringent requirement can be a major hurdle for employees seeking a work-from-home arrangement and may lead to frustration and disappointment. These various challenges and hurdles that employees face due to the mentioned cons have an unreasonably adverse impact on their job performance and statistics. You will be considered a non-performing employee even again the reasons were very unreasonable.

Cons

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Cons

Low initial offer on some clients

Cons

compensation for trainees are low

Cons

The one thing was the dispute every pay day. which is kinda disappointment.