ePerformax Contact Centers & BPO Reviews | Glassdoor

ePerformax Contact Centers & BPO Reviews

Updated April 10, 2019
61 reviews

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3.6
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
ePerformax Contact Centers & BPO President Teresa Hartsaw
Teresa Hartsaw
38 Ratings

Employee Reviews

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Pros
  • "Eperformax has good performance-based bonuses" (in 5 reviews)

  • "Performance based bonuses that can double your base pay (achievable)" (in 3 reviews)

Cons
  • "Finding a hard time for Team Building or outing since your schedule is not the same as your team mates" (in 2 reviews)

  • "No retirement incentive for tenured" (in 2 reviews)

More Pros and Cons

  1. "Keep up the good work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Global Communications Trainer
    Former Employee - Global Communications Trainer
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ePerformax Contact Centers & BPO full-time (More than 8 years)

    Pros

    Good training, great culture and amazing people.

    Cons

    none that I can think of


  2. Helpful (1)

    "Great entrepreneurial company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ePerformax Contact Centers & BPO part-time

    Pros

    Smart and entrepreneurial executive management team

    Cons

    Fast-paced company that excels in adapting to business environment

  3. "Working at ePerformax"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I worked at ePerformax Contact Centers & BPO full-time

    Pros

    ePerformax has a great work environment. There is a great referral compensation. People care. Love the christmas parties and holiday gifts.

    Cons

    Not a lot of opportunities for growth. Consideration for growth is by preference of social network versus candidate/applicant skills and capabilities.

    Advice to Management

    Keep aware of what is happening


  4. Helpful (2)

    "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at ePerformax Contact Centers & BPO full-time (More than 8 years)

    Pros

    Performance-driven incentives, career growth, top of the line training and support

    Cons

    none that I can think of


  5. Helpful (1)

    "It was one of the most fun and creative environment I had working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - AST
    Former Employee - AST
    Recommends
    Neutral Outlook
    Approves of CEO

    Pros

    There is room for improvement, creative and artistic people, flexible time, cool pantry with television set and vending machine, we get free food occasionally and drinks we have iced tea and lemonade and specially the coffee because the company mainly operates graveyard shifts PHT, free play station at the game room, perks and awards, bonuses to motivate employees, festive environment specially on special occasions, fun and friendly co-workers, feels like my second home.

    Cons

    There are no exception even when there is a storm, basic salary is quite low, discharging some employees is always considered specially when some Accounts would pull out because of service satisfaction has not been met, same goes to most call centers.

    Advice to Management

    I could only imagine how management meet all the ups and downs in annual investments and financial costs. I have great respect to the CEO, only advice is keep up the good work and be healthy.


  6. "Nice but not worth"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Csr1
    Current Employee - Csr1
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ePerformax Contact Centers & BPO full-time (Less than a year)

    Pros

    People there are good.

    Cons

    10 hours work time, low salary


  7. "Great Culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manila, Manila (Philippines)
    Former Employee - Anonymous Employee in Manila, Manila (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ePerformax Contact Centers & BPO full-time (Less than a year)

    Pros

    Awesome training. Awesome environment and culture.

    Cons

    Low Salary. Years of experience won't matter.

    ePerformax Contact Centers & BPO Response

    Apr 9, 2019 – Social Media Admin

    Thank you for taking time to provide this feedback. We are glad to hear you think our training, environment, and culture are awesome. We work hard to create a continuous learning environment, so our... More

  8. Helpful (1)

    "Fair and Firm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Marketing Associate in Manila, Manila (Philippines)
    Former Employee - Marketing Associate in Manila, Manila (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ePerformax Contact Centers & BPO full-time (More than a year)

    Pros

    Workmates are great! Pay is good! Bosses are approachable!

    Cons

    Schedules are too flexible that I cannot rest enough.

    Advice to Management

    Kudos!

    ePerformax Contact Centers & BPO Response

    Apr 9, 2019 – Social Media Admin

    Thank you for taking the time to provide feedback. We appreciate your input and are happy to hear about your positive experiences at ePerformax in regards to your pay, your teammates, and our... More


  9. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pasay, Pasay (Philippines)
    Current Employee - Customer Service Representative in Pasay, Pasay (Philippines)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ePerformax Contact Centers & BPO full-time (More than a year)

    Pros

    Excellent training for english language.

    Cons

    Long working hours. 11 hours per shift.

    ePerformax Contact Centers & BPO Response

    Jan 22, 2019 – Social Media Admin

    Thank you for taking the time to provide feedback. We are glad to hear that you like our English training. Unlike other contact centers, we put a significant amount of focus on our global English... More


  10. "Best company ever when it comes to training. Worst teleco account ever"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Pasay, Albay (Philippines)
    Current Employee - Customer Service Representative in Pasay, Albay (Philippines)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ePerformax Contact Centers & BPO full-time (Less than a year)

    Pros

    Good working environment and the best training

    Cons

    Teleco account sucks. Although they're generous when it comes to incentive, yoir going to burned with the work load and escalation process sucks as hell no one is willing to take escalation calls and worst part is when you made a mistake your going to be scolded while your on a call and you have to answer when they ask you and if you dont ypur going to have to face a consequence anyway you look at it your on the loosing part 1. By answering superiors while on call cutomer is going to be mad at you because your not paying attention 2. If you dont anwer yur superiors of course theyre going to get mad at you. 3. Eitherway even if you endded up obeying your superiors their going to blame you if customer ends up giving a bad survey which is their fault to begin with for bothering you while your currently engage on a call. And too many critical workdays!! Almost everyday!!??

    Advice to Management

    Rebuild the teleco account rules and policies and procedures be fair and square with coaching it doesnt need to happen while agenr is on a call. Respect please

    ePerformax Contact Centers & BPO Response

    Jan 7, 2019 – Social Media Admin

    Thank you for taking the time to provide feedback. We understand how this type of situation could be a frustrating experience for you. We’d love to learn more about your experience, and if you will... More