ePerformax Contact Centers & BPO Reviews

Pros

There is room for improvement, creative and artistic people, flexible time, cool pantry with television set and vending machine, we get free food occasionally and drinks we have iced tea and lemonade and specially the coffee because the company mainly operates graveyard shifts PHT, free play station at the game room, perks and awards, bonuses to motivate employees, festive environment specially on special occasions, fun and friendly co-workers, feels like my second home.

Cons

There are no exception even when there is a storm, basic salary is quite low, discharging some employees is always considered specially when some Accounts would pull out because of service satisfaction has not been met, same goes to most call centers.

Pros

ePerformax has a great work environment. There is a great referral compensation. People care. Love the christmas parties and holiday gifts.

Cons

Not a lot of opportunities for growth. Consideration for growth is by preference of social network versus candidate/applicant skills and capabilities.

Pros

High Monthly Bonus and Incentives, Co-Employees are all friendly and very attentive, seniors will teach juniors more about the product and how to handle it with high standards, 2 day off w/ flex time and finally free drinks.

Cons

Trainee gives less time for their training and module's and there might some cases when they receive call/chats etc. they get pressured by their TL's or Coach. Some QA do loudspeaker when reviewing a call for other employees to hear. I encountered once that this employee is asking to the supervisor things about the product and sometimes he or she is angry or sometimes there are some gestures that those employees wants to AWOL or retire short. Cases of toxic or friendly calls but all random. They say at work we are all equal but in reality we are not.

Pros

People are nice to work with.

Cons

They've removed a significant portion of bonuses for officers thus I don't get paid well any longer.

Pros

Best at training you with your english communication skills

Cons

No work life balance. Company culture is toxic. Overtime is not paid. Most of the management are promoted through favoritism not on their skills or their people skills. There is also an anomaly on there referrel bonus. Their top referrer actually has someone from the recruitment team put his name on referrer box. He also recruits a lot through social media which covers their fraud. But with the help of someone(all) from the recruitment team he doubles his profit. He cleared out half a mil during the quarantine. Sometime they would also replace his name with the actual referrer.