ePerformax Contact Centers & BPO Reviews
75% would recommend to a friend
(391 total reviews)
90% approve of CEO
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Found 391 of over 425 reviews
Updated Nov 14, 2023
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- 4.0Nov 14, 2023Shift SupervisorCurrent Employee
I must say that having this as my first job gave me the opportunity to learn from the basics, earn additional skills (both work and in life), and develop my career growth. They also offer great communications training which would definitely help someone who is into developing their comm skills.
None that I can think of.
- 5.0Oct 30, 2023ApplicantFormer Employee, less than 1 yearRoxas, Capiz
The package includes a relocation allowance, a new phone and a free, paid English training equivalent to an NCII certificate. The company is well-managed and has a very healthy working environment.
Some targets are close to impossible and may motivate some employees. The salary is based on your English Assessment score and it does not increase besides the bonuses and incentives.ePerformax Contact Centers & BPO Response4w
Thank you for taking the time to share your review. We appreciate all of your feedback.
- 4.0Oct 31, 2023Anonymous EmployeeFormer Employee, more than 1 yearCebuano
I was lucky enough to have good superiors who genuinely wanted what was best for me.
Just wish they had more options for movement.ePerformax Contact Centers & BPO Response4w
Thanks you for the review. We appreciate you taking the time to share feedback about your experience at ePerformax.
- 1.0Oct 27, 2023Spanish Bilingual Customer ServiceFormer Employee, less than 1 yearPasay, Pasay
ePerformax is an excellent place for newcomers, especially for those looking to start their career as English agents. They provide top-notch training for English communication skills, making it a great place to gain the necessary skills for the industry. For those entering the industry to build their skills, ePerformax is one of the best places to start as an English-speaking representative.
ePerformax enforces a 48-hour workweek, which means your work hours go beyond the standard 8-5 schedule. They've extended it to 8-5:45, effectively making it 9 hours and 45 minutes with lunch and breaks included. This practice is legally allowed but can be quite taxing. The company seems more focused on cost-saving and adhering to legal requirements rather than being competitive with other BPO companies. It often feels like a factory, with a mass production mindset, lacking attention to managing skilled workers like bilingual agents. From the security guards to facility management and even the higher-ups, there's a noticeable lack of professionalism in their attitude. It doesn't feel like a well-managed and organized workplace. They don't offer a language premium (LP) for sick leaves, only approved vacation leaves (VL), which, of course, are subject to approval. There have been cases filed with the Department of Labor and Employment (DOLE) because the language premium wasn't included in the final pay for some employees. If you have experience in the BPO industry, especially with top-notch in-house companies, you might not find ePerformax to be a suitable choice unless your sole aim is to gain experience as a Spanish bilingual. You'll handle over 100 calls, but most of them are in English, with limited opportunities to use your Spanish language skills. Their programs, engagements, and spiffs primarily cater to English agents. Even if they call it a "Kicker," it doesn't have the same appeal for Spanish bilingual agents, leaving you with a sense of being excluded. ePerformax enforces a 1-year bond, with a decreasing bond amount if you resign. For instance, if you leave after 3 months, you'll owe 7,500 pesos, and if you resign after 6 months, it reduces to 5,000 pesos, and so on. They offer a post-paid phone, as stated in the contract, but if you resign within 2 years, you'll be required to pay for it. It's advisable not to avail this option if it's offered, especially if your primary goal is to gain experience as a Spanish bilingual. It's worth noting that despite the promise that the phone will be available within the first 2 months, some employees, even after 7 months of service, didn't receive any notification about it, which might be a blessing in disguise considering it's not a high-quality device. Some agents have reported issues with the HMO provided by ePerformax, specifically Medicard. It was declined when they tried to use it, as it seems ePerformax did not renew or pay for it as expected. Work From Home SCAM: ePerformax's "Work from home" option may not be as straightforward as it appears. The process to get approval for this setup can be quite tedious and demanding. Applicants may be required to provide local barangay clearances and statements to prove their residence, which is a reasonable request. However, ePerformax's insistence on satellite map images with geo-tagging can be impractical and sometimes impossible to fulfill, especially in areas where Google Maps and other mapping tools are not consistently accurate. This stringent requirement can be a major hurdle for employees seeking a work-from-home arrangement and may lead to frustration and disappointment. These various challenges and hurdles that employees face due to the mentioned cons have an unreasonably adverse impact on their job performance and statistics. You will be considered a non-performing employee even again the reasons were very unreasonable.ePerformax Contact Centers & BPO Response4w
Thank you for all the time you put into this review. We appreciate the thorough feedback you have shared.
- 5.0Oct 18, 2023Customer Service RepresentativeFormer Employee
Excellent training for communication skills
none none none none noneePerformax Contact Centers & BPO Response2mo
Thank you for taking the time to share a review. We often hear positive comments about being a “great company for newbie in BPO industry” and the comprehensive communications and customer experience training at ePerformax which prepares everyone, regardless of experience, for a rewarding career in the contact center industry. Our Global Customer Experience & Management Academy gives employees the knowledge, skills, and confidence they need to be successful.
- 5.0Sep 21, 2023Customer Service RepresentativeFormer Employee
Officers are accommodating. Management is friendly. They focus thoroughly on trainings which is good for newbies. If you're looking for a job that will help you grow your knowledge and communication skills, this would be the right company for you.
High metrics. System downs can give you deductions on your pay.
- 4.0Oct 12, 2023Customer Service RepresentativeFormer Employee, more than 3 yearsCebu City
Good training overall for newbies
Low initial offer on some clientsePerformax Contact Centers & BPO Response2mo
Thank you for taking the time to share a review. We appreciate the comment about our “Good training overall for newbies.” We get a lot of great feedback about ePerformax for that very reason. The training at ePerformax definitely sets us apart from other BPO companies. Our Global Customer Experience & Management Academy gives employees the knowledge, skills, and confidence they need to be successful.
- 5.0Oct 7, 2023Customer Service Representative (CSR)Current Employee, less than 1 yearCebu City
the environment is good ang the training
compensation for trainees are lowePerformax Contact Centers & BPO Response2mo
Thank you for taking the time to share your review with us. We appreciate the feedback.
- 5.0Sep 24, 2023Customer Service Representative (CSR)Former Employee
Such a excellent company with better trainees and very accommodating,
The one thing was the dispute every pay day. which is kinda disappointment.ePerformax Contact Centers & BPO Response2mo
Thank you for taking the time to share your review. We appreciate the feedback. We often hear great feedback about our training. Our Global Customer Experience & Management Academy gives employees the knowledge, skills, and confidence they need to be successful.
ePerformax Contact Centers & BPO Reviews FAQs
ePerformax Contact Centers & BPO has an overall rating of 3.7 out of 5, based on over 425 reviews left anonymously by employees. 75% of employees would recommend working at ePerformax Contact Centers & BPO to a friend and 59% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.
75% of ePerformax Contact Centers & BPO employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ePerformax Contact Centers & BPO 3.1 out of 5 for work life balance, 3.8 for culture and values and 3.9 for career opportunities.