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ePerformax Contact Centers & BPO

Engaged Employer

ePerformax Contact Centers & BPO

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ePerformax Contact Centers & BPO Reviews

3.7

75% would recommend to a friend

(391 total reviews)

President Teresa Hartsaw

Teresa Hartsaw

90% approve of CEO

Ratings by category

3.9

Career Opportunities

3.8

Culture & Values

3.8

Diversity & Inclusion

3.3

Senior Management

3.3

Compensation and Benefits

3.1

Work/Life Balance

Ratings distribution

5 stars

32%

4 stars

31%

3 stars

23%

2 stars

7%

1 star

6%

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "Nice training and good for starters(in 55 reviews)
  • "Good people to work with(in 17 reviews)
  • "Good benefits and they compensate quite fairly(in 15 reviews)
  • "4) Bonuses are good.(in 14 reviews)
  • "Great working environment(in 9 reviews)
Cons

Ratings by Demographics

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Found 391 of over 425 reviews

Updated Nov 14, 2023

    1. 4.0
      Nov 14, 2023
      Shift Supervisor
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I must say that having this as my first job gave me the opportunity to learn from the basics, earn additional skills (both work and in life), and develop my career growth. They also offer great communications training which would definitely help someone who is into developing their comm skills.

      Cons

      None that I can think of.

      1. 5.0
        Oct 30, 2023
        Applicant
        Former Employee, less than 1 year
        Roxas, Capiz
        Recommend
        CEO Approval
        Business Outlook

        Pros

        The package includes a relocation allowance, a new phone and a free, paid English training equivalent to an NCII certificate. The company is well-managed and has a very healthy working environment.

        Cons

        Some targets are close to impossible and may motivate some employees. The salary is based on your English Assessment score and it does not increase besides the bonuses and incentives.

        Thank you for taking the time to share your review. We appreciate all of your feedback.

      2. Join the ePerformax Contact Centers & BPO team
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        1. 4.0
          Oct 31, 2023
          Anonymous Employee
          Former Employee, more than 1 year
          Cebuano
          Recommend
          CEO Approval
          Business Outlook

          Pros

          I was lucky enough to have good superiors who genuinely wanted what was best for me.

          Cons

          Just wish they had more options for movement.

          Thanks you for the review. We appreciate you taking the time to share feedback about your experience at ePerformax.

          1. 5.0
            Nov 4, 2023
            Executive
            Current Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            the people are great to work with

            Cons

            none that I can think of

            1. 1.0
              Oct 27, 2023
              Spanish Bilingual Customer Service
              Former Employee, less than 1 year
              Pasay, Pasay
              Recommend
              CEO Approval
              Business Outlook

              Pros

              ePerformax is an excellent place for newcomers, especially for those looking to start their career as English agents. They provide top-notch training for English communication skills, making it a great place to gain the necessary skills for the industry. For those entering the industry to build their skills, ePerformax is one of the best places to start as an English-speaking representative.

              Cons

              ePerformax enforces a 48-hour workweek, which means your work hours go beyond the standard 8-5 schedule. They've extended it to 8-5:45, effectively making it 9 hours and 45 minutes with lunch and breaks included. This practice is legally allowed but can be quite taxing. The company seems more focused on cost-saving and adhering to legal requirements rather than being competitive with other BPO companies. It often feels like a factory, with a mass production mindset, lacking attention to managing skilled workers like bilingual agents. From the security guards to facility management and even the higher-ups, there's a noticeable lack of professionalism in their attitude. It doesn't feel like a well-managed and organized workplace. They don't offer a language premium (LP) for sick leaves, only approved vacation leaves (VL), which, of course, are subject to approval. There have been cases filed with the Department of Labor and Employment (DOLE) because the language premium wasn't included in the final pay for some employees. If you have experience in the BPO industry, especially with top-notch in-house companies, you might not find ePerformax to be a suitable choice unless your sole aim is to gain experience as a Spanish bilingual. You'll handle over 100 calls, but most of them are in English, with limited opportunities to use your Spanish language skills. Their programs, engagements, and spiffs primarily cater to English agents. Even if they call it a "Kicker," it doesn't have the same appeal for Spanish bilingual agents, leaving you with a sense of being excluded. ePerformax enforces a 1-year bond, with a decreasing bond amount if you resign. For instance, if you leave after 3 months, you'll owe 7,500 pesos, and if you resign after 6 months, it reduces to 5,000 pesos, and so on. They offer a post-paid phone, as stated in the contract, but if you resign within 2 years, you'll be required to pay for it. It's advisable not to avail this option if it's offered, especially if your primary goal is to gain experience as a Spanish bilingual. It's worth noting that despite the promise that the phone will be available within the first 2 months, some employees, even after 7 months of service, didn't receive any notification about it, which might be a blessing in disguise considering it's not a high-quality device. Some agents have reported issues with the HMO provided by ePerformax, specifically Medicard. It was declined when they tried to use it, as it seems ePerformax did not renew or pay for it as expected. Work From Home SCAM: ePerformax's "Work from home" option may not be as straightforward as it appears. The process to get approval for this setup can be quite tedious and demanding. Applicants may be required to provide local barangay clearances and statements to prove their residence, which is a reasonable request. However, ePerformax's insistence on satellite map images with geo-tagging can be impractical and sometimes impossible to fulfill, especially in areas where Google Maps and other mapping tools are not consistently accurate. This stringent requirement can be a major hurdle for employees seeking a work-from-home arrangement and may lead to frustration and disappointment. These various challenges and hurdles that employees face due to the mentioned cons have an unreasonably adverse impact on their job performance and statistics. You will be considered a non-performing employee even again the reasons were very unreasonable.

              Thank you for all the time you put into this review. We appreciate the thorough feedback you have shared.

              1. 5.0
                Oct 18, 2023
                Customer Service Representative
                Former Employee
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Excellent training for communication skills

                Cons

                none none none none none

                Thank you for taking the time to share a review. We often hear positive comments about being a “great company for newbie in BPO industry” and the comprehensive communications and customer experience training at ePerformax which prepares everyone, regardless of experience, for a rewarding career in the contact center industry. Our Global Customer Experience & Management Academy gives employees the knowledge, skills, and confidence they need to be successful.

                1. 5.0
                  Sep 21, 2023
                  Customer Service Representative
                  Former Employee
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  Officers are accommodating. Management is friendly. They focus thoroughly on trainings which is good for newbies. If you're looking for a job that will help you grow your knowledge and communication skills, this would be the right company for you.

                  Cons

                  High metrics. System downs can give you deductions on your pay.

                  1. 4.0
                    Oct 12, 2023
                    Customer Service Representative
                    Former Employee, more than 3 years
                    Cebu City
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Good training overall for newbies

                    Cons

                    Low initial offer on some clients

                    Thank you for taking the time to share a review. We appreciate the comment about our “Good training overall for newbies.” We get a lot of great feedback about ePerformax for that very reason. The training at ePerformax definitely sets us apart from other BPO companies. Our Global Customer Experience & Management Academy gives employees the knowledge, skills, and confidence they need to be successful.

                    1. 5.0
                      Oct 7, 2023
                      Customer Service Representative (CSR)
                      Current Employee, less than 1 year
                      Cebu City
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      the environment is good ang the training

                      Cons

                      compensation for trainees are low

                      Thank you for taking the time to share your review with us. We appreciate the feedback.

                      1. 5.0
                        Sep 24, 2023
                        Customer Service Representative (CSR)
                        Former Employee
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        Such a excellent company with better trainees and very accommodating,

                        Cons

                        The one thing was the dispute every pay day. which is kinda disappointment.

                        Thank you for taking the time to share your review. We appreciate the feedback. We often hear great feedback about our training. Our Global Customer Experience & Management Academy gives employees the knowledge, skills, and confidence they need to be successful.

                      Viewing 1 - 10 of 391 Reviews
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                      ePerformax Contact Centers & BPO Reviews FAQs

                      ePerformax Contact Centers & BPO has an overall rating of 3.7 out of 5, based on over 425 reviews left anonymously by employees. 75% of employees would recommend working at ePerformax Contact Centers & BPO to a friend and 59% have a positive outlook for the business. This rating has decreased by -2% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, ePerformax Contact Centers & BPO employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at ePerformax Contact Centers & BPO. This rating has decreased by -9% over the last 12 months.

                      75% of ePerformax Contact Centers & BPO employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated ePerformax Contact Centers & BPO 3.1 out of 5 for work life balance, 3.8 for culture and values and 3.9 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at ePerformax Contact Centers & BPO to be management, benefits, career development and the cons to be work life balance .

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                      Glassdoor has 425 ePerformax Contact Centers & BPO reviews submitted anonymously by ePerformax Contact Centers & BPO employees. Read employee reviews and ratings on Glassdoor to decide if ePerformax Contact Centers & BPO is right for you.