eTelecare Global Solutions Reviews | Glassdoor

eTelecare Global Solutions Reviews

Updated April 4, 2017
22 reviews

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Full-time Part-time

3.5
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John R. Harris
12 Ratings

22 Employee Reviews

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  1. "great place to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Former Employee - Customer Service Representative in Rio Rancho, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eTelecare Global Solutions full-time (More than a year)

    Pros

    love it everything about it

    Cons

    love it all of the job experience


  2. "Good for temporary job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales in Phoenix, AZ
    Former Employee - Sales in Phoenix, AZ
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at eTelecare Global Solutions full-time (Less than a year)

    Pros

    There were opportunities to make good commission here. It had a very laid back environment and most of the management was good at trying to make the teams sales goals.

    Cons

    If you are not an aggressive or assertive salesperson, you will likely not hit your commission goal. When I worked there, they were sending people home if you had made several calls but had not made a sale. For many of us who at least need our hourly paycheck, getting sent home half way into your day was unacceptable.

    Advice to Management

    Be more understanding that some people are not aggressive, but can still be a valuable asset and provide potential customers with a good experience. It's better to eventually accept that a customer may not be buying right this minute than to keep pushing and pushing to where that customer hangs up and never calls back again.


  3. "A great place to work!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Rio Rancho, NM
    Former Employee - Customer Service Agent in Rio Rancho, NM
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at eTelecare Global Solutions full-time (Less than a year)

    Pros

    The company will work with students to accommodate class schedules. The company also has a great advancement program. This company is very family friendly, having barbecues including family and friends.

    Cons

    I had no problems at this job.

    Advice to Management

    I think they are doing a great job.


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  5. "eTelecare"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Phoenix, AZ
    Current Employee - Anonymous Employee in Phoenix, AZ
    Doesn't Recommend
    No opinion of CEO

    Pros

    1) It's good place to work for shorter time frame (6-10 months)

    Cons

    Less pay. They should pay more

    Advice to Management

    Pay package


  6. "Etelecare Doesn't Care About YOU"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Phoenix, AZ
    Current Employee - Customer Service Agent in Phoenix, AZ
    Doesn't Recommend
    Disapproves of CEO

    Pros

    your team that you meet in training
    the good people i met there who
    were just trying to make it

    Cons

    incompetant management team
    overbearing "occurence policy" that leads to huge turnover
    rude constant taunting toward employess+"hostile work environment"

    Advice to Management

    The dream would be new mgmt as there are really good people, but you cannot change a culture
    based on lies.


  7. "Expect the worse and hope for the best."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Lead (Call Center Supervisor) in Phoenix, AZ
    Current Employee - Team Lead (Call Center Supervisor) in Phoenix, AZ
    Disapproves of CEO

    Pros

    For the most part a Team Lead is left to manage as they see fit, there are a few Shift Managers who do micro-manager the Team Leads but that is rare.

    Your team looks to you as the leader and not upper management.

    Cons

    Inconsistent Policies from site to site.
    Lack of annual compensation reviews. If you are satisfied in your position than you compensation will remain the same until you decide to either move up or move out.

    Advice to Management

    Some people have no interest in moving up in a position once they have found a position that suits them, yet without annual reviews for compensation increases we will be forced to move up or out. This should be changed.


  8. "Good way to get your foot in the door"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Warranty Service Representative in Rio Rancho, NM
    Current Employee - Warranty Service Representative in Rio Rancho, NM
    Doesn't Recommend
    No opinion of CEO

    Pros

    No experience is needed, so if you are trying to get call center experience so you can get a job somewhere else that pays better, this is the place to go.

    Cons

    No job security whatsoever. I watched supervisors who had been here for over 5 years get fired for no reason. Plus, since they are a contractor, if they lose the contract, you lose your job.

    Also, QA is a huge part of your job, and the QA reps are inconsistent. There is scripting that will get you a 10 on a call where the cust could not have been happier with you. What kind of QA is that? This company does not want you to succeed. They just want butts in the chairs and they don't care about customers or agents.

    Advice to Management

    Invest more in your employees so that you would be more willing to teach them rather than fire them.


  9. "Decent job."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Warranty in Minot, ND
    Former Employee - Warranty in Minot, ND

    Pros

    Payed well, considering the type of job it is. The ad for them says they have tuition reimbursement if you work something like 30 or more hours. It was an easy job, especially if you enjoy talking. The medical insurance was fine. In the event you needed more money, they always had overtime available.

    Cons

    Constant/repetitive work, angry customers, a few silly policies, and the shift scheduling sucked. Also, for the most part, it's a dead end job. The supervisors are hit or miss for quality. Most are awesome but there were a few rotten tomatoes. In the end, it's just your average call-center type job.

    Advice to Management

    Senior management seemed to sincerely try to make it a good place to work at, but ultimately the job was just being a phone jockey - which sucks.


  10. "Good Company Poor Moral"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at eTelecare Global Solutions full-time (More than a year)

    Pros

    Paid Well Mega overtime always available alot of cool people from college on up

    Cons

    treated like a number didnt care about anyone but hitting company #'s training was poor our trainer was fired after i graduated no room for growth super


  11. "CSR"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at eTelecare Global Solutions full-time

    Pros

    They got a good training system

    Cons

    Office was too far, and all the dramas



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