ecobee Reviews

Updated Jul 26, 2020

To filter reviews, or .
2.8
45%
Recommend to a Friend
60%
Approve of CEO
ecobee Founder & CEO Stuart Lombard
Stuart Lombard
86 Ratings
Pros
  • "great people that are very helpful(in 9 reviews)

  • "There are free snacks for a few hours in the day until they run out(in 8 reviews)

Cons
  • "Scheduling promotes poor work/life balance(in 10 reviews)

  • "it’s probably just their technical support department that is really bad, the rest of the company must be much better(in 10 reviews)

More Pros and Cons
  1. Helpful (1)

    "Fantastic Culture - Great Support!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - National Account Manager in Tampa, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ecobee full-time for less than a year

    Pros

    ecobee is a great place to work because of the fantastic culture that exists here. Thanks to transparency from our CEO down, there are multiple teams helping support me in my role and hit my goals. Because there are so many intelligent, driven and willing people, we are able to work together to exceed goals and focus on what is important to our shared success. Many suggestions and support can be given because of it is known by everyone what you are working on and striving for. It also allows for frank conversations about what we can't work on because it would create misalignment with our goals. I am excited to be a part of a company that is constantly innovating, helping the planet, and looking to win in the market. Great time to be an ecopeep!

    Cons

    Too many great ideas and not enough resources to bring them all to life!

    Continue reading

    ecobee Response

    March 19, 2019ecobee

    Hello, thank you for taking the time to post your feedback, it is great to hear that you are enjoying your time at ecobee! Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback that will allow us to continue to do that.

  2. Helpful (2)

    "Interview Process"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ecobee full-time

    Pros

    The interview process at Ecobee was the best I've ever had. The communication was clear, punctual and I got a great sense of the culture, marketplace and limitless opportunity within the company. The questions throughout the interview process were insightful, challenging and thought-provoking. Furthermore, I thoroughly enjoyed connecting with various members of the Ecobee team. I 100% recommend this company due to its people and world-class portfolio of products. Thanks for a great experience.

    Cons

    I do not have any cons related to the company or my interview process.

    Continue reading

  3. "Best company I've ever worked for."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ecobee full-time for less than a year

    Pros

    Strong leadership, great people, everyone is way smart, and mutually respected.

    Cons

    As a VC startup, the financial shortcomings have limited the infrastructure. HR was a late development and managers need a lot of training to be better supervisors, etc.

    Continue reading
  4. Helpful (3)

    "Great company to work for, could be improved."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at ecobee full-time

    Pros

    Ecobee is truly a great company to work for. Work/life balance is great, benefits are competitive and the culture is fantastic.

    Cons

    -If you work in the USA, there's no 401K or any other type of retirement plan. -Many peaks and valleys with regards to sales. A good portion of sales are driven by HVAC contractors, therefore you see peaks during heating and cooling seasons, and extreme valleys in the "off" months. -No product diversification; the success of the company is dependent on 3 SKU's. -No opportunity to advance, no opportunity to move horizontally.

    Continue reading
  5. Helpful (2)

    "Fantastic leadership, excellent company culture."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ecobee full-time

    Pros

    Excellent management and leadership Ability to work remotely or from the office Excellent benefits Fair compensation Autonomy to make decisions

    Cons

    Budget constraints Working with HVAC contractors can be taxing The time it takes to execute a project or initiative

    Continue reading
  6. Helpful (1)

    "A wonderful place to work."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ecobee full-time for less than a year

    Pros

    Friendly working environment Very flexible work hours Easy to reach higher management Very fast growth, based on a solid product line

    Cons

    Internal system and procedures are not coping very well with the fast growth. No work space to accommodate new hiring.

  7. COVID-19
    Helpful (16)

    "Good product, disappointing company"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at ecobee full-time for more than 3 years

    Pros

    - The environmental impact the product has is encouraging - The product itself is interesting and pretty good quality all-things considered - The old office WAS nice to work in…until we were forced to move into a, dark, cold, very unreachable office with NONE of the ecobee charm and personality that the older two offices had... Do not be fooled, the current office is not the one you’ve probably seen in their charming culture video or in past articles written about the company

    Cons

    - As someone that did not work in the support department, I can confirm that everything in prior reviews have mostly rung true on my side. You can see, hear and feel how that team is treated even if you don’t work in the department…their reviews are not to be ignored simply because they are support reviews… - Teams are very separated from each other and in some cases have odd rivalries; the marketing teams were always pitted against the product teams who were pitted against the development teams, and so forth….it was a total mess of collaboration and team work - Sometimes teams had no idea what other teams were doing and probably a lot of money was spent on repeated efforts because of this. There were people on different teams doing the exact same job that wouldn’t talk to each other - There was a lot of hatred and bullying amongst groups…people really seemed to dislike each other more than I had ever witnessed in any company I’d previously worked for…and you can really feel that energy - A lot of distrust and micro-management at all levels - In the beginning there seemed to be more of a emphasis on bringing people together for events and special occasions or for celebrations, but as pressures rose and the product deadlines were pushed further and further back the company instead put the pressure on and rushed to get things done and shipped without giving any recognition to that hard work and dedication which was really demotivating - The office itself is run by a pushy bully who everyone dislikes but is kept on because “she saves the company a lot of money”… it didn’t matter that she bullied everyone around her except the leadership team - Speaking of…the Leadership/Management teams are a complete disaster. Not only is it a complete white boys club (almost zero diversity) they are all completely unapproachable and disagreeable… - The HR leadership are oddly powerless and quiet despite their size… Aside from being the hiring/firing department, no true value really came out of that team from my perspective. The people I know who had issues with HR getting “involved” have all said nothing but exhausting conversations that lead nowhere came of it - Things as big as harassment, racism, bullying were pushed aside or swept under the rug because the leadership of that department were too chicken to say anything or put their feet down to make any changes - There are a lot of people in the director and management level that should NOT be at the level they are. Lots of money wasted on managers and directors that ultimately do nothing - As an example, there were so many issues with a particular director that the whole company knew about…instead of letting this person go, the company decided to keep them and he continued to terrorize his department (I’m assuming it was too expensive to let him go)…yet they let go of 10% of their workforce at the beginning Covid and this director was not a part of the layoffs…surprise

    Continue reading
  8. COVID-19
    Helpful (11)

    "Ownership and Responsibility Needed to Overcome Bullying, Start Treating Staff Like People"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Toronto, ON
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at ecobee full-time for more than a year

    Pros

    - Social Events, Catered Company Wide-Meetings - Snacks, coffee, and tea - Amazing peers and colleagues who genuinely care for their work, users, and the environment.

    Cons

    In my opinion and based on my experience working at ecobee: - No diversity on the Leadership team. - HR and the leadership teams do not take employee grievances seriously. Even for serious grievances like bullying, harassment, and discrimination, employees are told, more or less, to toughen up and be more patient with their colleagues. - Though the company states "Openness" is one of its core values, staff are often gaslighted when they raise their concerns and met with sentiments that they should just be happy they have a job. Examples of gaslighting can be found in their responses to negative Glassdoor reviews. - HR and management are unempathetic and do little to support or respect their staff's mental health. - Some members of the HR team do not keep employee grievances in confidence and will gossip with their colleagues and peers after-hours. - Bullying is prevalent throughout many teams. Managers and supervisors who are consistently reported for verbally abusing and emotionally manipulating staff are kept on payroll and either no or ineffective corrective actions are taken. - Relating to the prevalent bullying, folks promoted from the customer service department are often treated with contempt and disrespect when they join other teams. Disparaging comments and belittlement by peers and management are common. - Salaries are below market value and there is no additional monetary benefits (retirement matching, performance bonus, overtime, etc.). Salaries are only recalculated during the annual review meaning it can take up to a year for your salary to be adjusted to reflect your new role and responsibilities. - Work-life balance is difficult to achieve. Many managers expect their staff to regularly work 50+ hours a week. Staff is passionate about tech, the environment, and the vision of empowering people, and management abuses this passion by expecting folks to work long hours at below market pay. - The HR Department and Leadership Team puts little thought into how their actions or inaction impacts their staff. As an example, the management of the COVID-19 response was appalling: it was not transparent, lead to 10% company-wide layoff, a disparaging article being published by Beta-Kit, and a PR stunt by ecobee in response to the article used their ex-staff as props on a website. Everyone was hurting after this debacle and HR and Leadership exacerbated stress and frustration. To the best of my knowledge, rather than actively supporting ex-staff in finding gainful employment with resume reviews, interview prep, written references or actively helping with networking, ecobee took the opportunistic approach and exploited their ex-staff to their benefit. To the best of my knowledge, though the site is called "hire ecobee," ecobee itself has made no attempt to re-hire their staff.

    Continue reading
  9. Helpful (2)

    "Solid place to make money"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Technical Support Representative in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at ecobee full-time for more than a year

    Pros

    Good people snakes and drinks everywhere and nice views of the lake

    Cons

    Horrible micromanagement depressive work environment and the heartless team of management who don’t give a crap about supporting their employees

    Continue reading

    ecobee Response

    June 18, 2020ecobee

    Hello! Thank you for taking the time to post your feedback. It is great to hear that you enjoyed your time at ecobee and our many office perks! We're sorry to hear that you were dissatisfied with our work environment as we strive to create a great place to work for all of our employees. We encourage you to reach out to people.operations@ecobee.com with your concerns and provide some more detail to help us better understand your perspective. Our team is dedicated to continually improving and so, we look forward to hearing more from you!

  10. "Good"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Technical Support Representative in Toronto, ON
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at ecobee full-time

    Pros

    Great team to work with

    Cons

    Pay and hours can be better

    ecobee Response

    June 18, 2020ecobee

    Hello! It is great to hear that you are enjoying your time at ecobee! Our team is dedicated to continually improving and creating a great place to work for all of our employees, so we thank you for your feedback!

Found 112 reviews