esure Customer Service Specialist Reviews | Glassdoor

esure Customer Service Specialist Reviews

Updated 25 Nov 2018

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Found 2 reviews

3.5
StarStarStarStarStar
26%
Recommend to a Friend
esure CEO David McMillan (no image)
David McMillan
0 Ratings
  1. "So much to do, so little time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at esure full-time for less than a year

    Pros

    Decent training period with useful information Salary is competitive Opportunities to experience different aspects of the insurance industry from ground level

    Cons

    Less department mobility than initially advertised Very inflexible hours late in the year Heavily regulated environment - particularly just after training

    esure2018-11-25

    esure Response

    November 26, 2018The HR Recruitment Team

    Thank you for taking the time to write a review, we really appreciate our colleagues' feedback. To enable us to improve further, it would be great to find out some more details regarding your comments. If you could in contact with us at recruitment@esure.com so we can discuss further, ...

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  2. "People Make Glasgow"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist in Glasgow, Scotland
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at esure full-time for more than 5 years

    Pros

    Lovely people - meet some friends for life. Extra support if you ask for it. Opportunities for training and development - stable and consistent coaching methods. Great development programs where you learn more about yourself and programs for managers also. Surprisingly varied role in contact centre for experienced staff. Unique skills and experience are valued- with opportunities to develop them. Dont hesitate to... get involved, challenge yourself - you never know where it might take you.

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    Cons

    Coffee machine runs out of cups.

    Advice to Management

    Great opportunities, good to see management huddle together in mornings so messages are consistent. Managers are keen to listen to feedback and ideas.

    esure2018-02-02

    esure Response

    May 11, 2018Recruitment Assistant

    Thank you very much for reviewing esure. We really appreciate the time taken to provide us with some feedback. It's great to hear such positive comments from a long-standing member of our Customer Service Team. Career development is extremely important to us. We offer many learning ...

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Found 2 reviews