esure Reviews | Glassdoor

esure Reviews

Updated 22 Sep 2019

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Found 118 reviews

3.1
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50%
Recommend to a Friend
esure CEO David McMillan (no image)
David McMillan
0 Ratings
  1. "Horrible place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook

    I have been working at esure full-time

    Pros

    There are no pros

    Cons

    Low pay , repetitive job. Bonus is not rewarding

    esure2019-03-03

    esure Response

    March 12, 2019The HR Recruitment Team

    Thank you for taking the time to provide us with your feedback, we're sorry to hear that you feel this way. We aim to make esure a great place to work for our people, and always welcome any comments to help us achieve this. If you could get in contact with us at recruitment@esure.com ...

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  2. "Customer Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Specialist in Manchester City Centre, England
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at esure full-time for more than a year

    Pros

    Very friendly environment Great colleagues and generally helpful managers

    Cons

    ACW target was unfair as other places are usually around 2 minutes.

    Advice to Management

    Recruit internally

    esure2019-03-02

    esure Response

    March 12, 2019The HR Recruitment Team

    We would like to thank you for leaving a review. It’s great to receive such positive feedback from our colleagues, both current and former. We will also take your constructive comments into account. If there is anything else that you would like to add then please feel free to get ...

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  3. "great staff terrible hours"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at esure full-time

    Pros

    great managers and rewards for achievement good training

    Cons

    long hours and strict comfort breaks Slow computer systems

    esure2019-03-11

    esure Response

    March 12, 2019The HR Recruitment Team

    Thanks for leaving a review - we really value our colleague's feedback. It would be great to find out some further details regarding your comments mentioned above. We would very much appreciate you getting in contact with us at: recruitment@esure.com so we can discuss further. ...

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  4. "na"

    StarStarStarStarStar
    Current Employee - Anonymous Employee 

    I have been working at esure full-time

    Pros

    good hours, good staff and nice work place

    Cons

    long hours, long training and short breaks

    esure2019-02-05

    esure Response

    February 11, 2019The HR Recruitment Team

    Thank you for your review, your comments are very much valued. It would be beneficial for us to get some more details from you regarding your feedback to help us improve further, so if you could get in touch with us via email – recruitment@esure.com - then it would be much appreciated. ...

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  5. "Not the best- not the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at esure part-time

    Pros

    A bunch of amazing people and student culture. A nice canteen and office with free coffee

    Cons

    Unrealistic targets and expectations. No room for progression.

    Advice to Management

    Have a little faith in your staff. Toilet breaks shouldn't be timed.

    esure2019-02-12

    esure Response

    February 15, 2019The HR Recruitment Team

    Thank you for taking the time to write a review. Feedback from our colleagues is very important to us so we really appreciate it, and we will look into the points you have raised. To help us further, if you could please get in touch with some additional details via our email address ...

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  6. Helpful (1)

    "If I could give zero stars I would"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at esure full-time

    Pros

    Clear opportunities for internal movement

    Cons

    HR run the show Toxic environment No investment in anything from people to systems Senior management have no understanding of what goes on in the operation No opportunity to Recommend improvements No vision or values Awful culture Very high pressured

    Advice to Management

    Ask your staff how they are now and again

    esure2019-01-03

    esure Response

    January 7, 2019The HR Recruitment Team

    Thank you very much for your comments, we really value receiving feedback from our colleagues. It would be really valuable for us to gain some further details on the points you have raised to help us improve our esure employee experience, so if you could get in touch with us at recruitment@esure.com ...

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  7. "So much to do, so little time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Specialist 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at esure full-time for less than a year

    Pros

    Decent training period with useful information Salary is competitive Opportunities to experience different aspects of the insurance industry from ground level

    Cons

    Less department mobility than initially advertised Very inflexible hours late in the year Heavily regulated environment - particularly just after training

    esure2018-11-25

    esure Response

    November 26, 2018The HR Recruitment Team

    Thank you for taking the time to write a review, we really appreciate our colleagues' feedback. To enable us to improve further, it would be great to find out some more details regarding your comments. If you could in contact with us at recruitment@esure.com so we can discuss further, ...

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  8. "Esure"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at esure full-time

    Pros

    Good colleagues, shifts suited me as well

    Cons

    Pay not great although this was changed shortly after I left

    esure2018-11-17

    esure Response

    November 20, 2018The HR Recruitment Team

    Thanks for leaving a review - we really value your feedback. It would be great to find out some further details regarding your comments mentioned above. We would very much appreciate you getting in contact with us at: recruitment@esure.com so we can discuss further. Many thanks ...

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  9. "No personal life"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at esure

    Pros

    Location, weekend off, flexible time

    Cons

    Salary, management, no freedom to retain customer

    esure2018-12-03

    esure Response

    December 4, 2018The HR Recruitment Team

    Thank you very much for your feedback. At esure we aim to ensure that our employees have a positive experience, so we're sorry to hear that you felt this way. We really value comments from our former employees and we would like to understand more about your experience at esure and ...

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  10. "Customer advisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Glasgow, Scotland
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at esure full-time for less than a year

    Pros

    salary was ok. Grad bay was the best part.

    Cons

    Lack of support, alot of pressure put on you when it comes to stats,sales. Mentally Challanging. toilet breaks come off your actual break.

    esure2018-10-25

    esure Response

    October 26, 2018HR Recruitment Team

    Thank for taking the time to leave a review. We really value our employees feedback and it's important to us that our employees have a positive experience of working for esure and feel supported. It would be helpful for us to find out some further details regarding your comments ...

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Found 118 reviews