esure "people are great" Reviews | Glassdoor

esure Employee Reviews about "people are great"

Updated Sep 9, 2019

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Found 117 reviews

3.3
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50%
Recommend to a Friend
esure CEO David McMillan (no image)
David McMillan
0 Ratings
Pros
  • "Esure have a senior management team with a good outlook and intentions, profit share, 1hr Lunch, good central location, regular incentives(in 7 reviews)

  • "The people are great to work with(in 6 reviews)

Cons
More Pros and Cons

Reviews about "people are great"

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  1. "Esure review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Reigate, England
    Recommends
    Positive Outlook

    I have been working at esure full-time for more than a year

    Pros

    Great people who are motivated to achieve. Good development opportunities for those who put themselves forward. Staff feedback is listened to and acted on.

    Cons

    Limited on site parking available

    esure2018-04-30
  2. "Transparency"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Claims Expert in Manchester, England
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at esure full-time for more than a year

    Pros

    The people are great to work with. There's so much transparency between call centre staff and the exec board. We get yearly reviews on how the company are doing and any changes and improvements taking place in the future. There are plenty of career opportunities through qualifications or programmes such as rising stars and future leaders which both work with various parts of the business. Great holiday entitlement,... pay, pension, and benefits!

    Show More

    Cons

    No comments to make at the moment. It has been ever changing for the better for the 2 and a half years I've been at esure.

    Advice to Management

    Keep going!

    esure2018-01-16
  3. "AVOID"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at esure part-time for less than a year

    Pros

    Met some great people, opportunity to make good money if you are talented at sales and very resilient. Ongoing training although it is not always particularly helpful or relevant.

    Cons

    Worked here through Response. AWFUL overall!! Extremely depressing atmosphere, you must stick to a rigid script on the phones and are disciplined if you change even one word meaning you feel like a complete robot. Also you are micro managed to the extent that toilet breaks are timed and capped at a ridiculous five minutes per EIGHT HOUR SHIFT! Managers have favourites and make no secret of it, people are promoted... because they are part of the clique not because they're good at their job. Don't bother ever requesting a day off or holiday, even months in advance, as it will be declined. Oh and also never phone in sick even for one day off of proven illness, you will be taken into a seperate room and questioned by THREE members of staff at once in an incredibly hostile and intimidating manner as to why you were off, why didn't you at least try to come in, why aren't you a committed team player etc. Truly dreadful and they wonder why their staff retention rates are abysmal!

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    Advice to Management

    Promote team leaders who are competent and actually know what they're doing. Treat staff like humans not monkeys or robots, give them some autonomy and relax your ridiculous rules on scripting, time off and toilet breaks. Start respecting your employees and perhaps your staff turnover will improve!

    esure2016-09-08
  4. "Content."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service in Glasgow, Scotland
    Recommends
    Neutral Outlook

    I have been working at esure part-time for less than a year

    Pros

    Profit share, Christmas bonus, people are great, easy job.

    Cons

    can be cliquey but so can anywhere, pay could be better.

    esure2015-11-29
  5. "Profit b4 people"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at esure

    Pros

    some of the people are great

    Cons

    targets are king, for an internet based company the technology is old, underwriters think they are gods

    Advice to Management

    invest in new technology and listen to the people doing the job

    esure2014-07-26
  6. Helpful (1)

    "Great company ruined by unachievable KPIs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Sales Agent in Glasgow, Scotland
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at esure part-time for more than a year

    Pros

    The company has some great people working for it, a large proportion of the call centre staff are at university so this makes for a great working environment. The offices are very modern and are a 2 minute walk from the city centre.

    Cons

    With a move towards becoming a public company a change was noticed within the culture and the overall company mission. Customer service was number one however now there is a complete focus on "up-selling" and a disregard for customer service. The bonus structure has completely changed and a lot of the targets are unachievable even for the top performers.

    Advice to Management

    Re-strucutre bonus scheme and make it fair

    esure2013-04-29
Found 117 reviews