focus pointe global Reviews | Glassdoor

focus pointe global Reviews

Updated February 8, 2017
44 reviews

Filter

Filter

Full-time Part-time

2.8
Star Star Star Star Star
Rating Trends Rating Trends
Recommend to a friend
Approve of CEO
(no image)
CEO
0 Ratings

44 Employee Reviews

Sort: Popular Rating Date

  1. "Focus"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at focus pointe global part-time

    Pros

    flexible, good for the moment

    Cons

    dont know how to make a schedule


  2. "Upper Management Trouble"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at focus pointe global full-time (More than 8 years)

    Pros

    Great for your facility if you only had to deal with your local management, crazy hours but everyone makes it fun

    Cons

    Upper management is uneducated in how things should be going. The facility directors are good but their bosses are what is wrong. No chance for movement forward.

    Advice to Management

    Learn basic HR for your upper management. Questions about employees lives are not fair questions, and this is not high school anymore. Also don't spend money on a new logo, give raises to the front line employees instead.


  3. Helpful (1)

    "So/So"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Monica, CA
    Former Employee - Customer Service Representative in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook

    I worked at focus pointe global part-time (Less than a year)

    Pros

    Get to meet some great clients and enjoy the Santa Monica area.

    Cons

    Schedule not given out until the day before you work. Manager completely lost on updated people skills and technology. No where to move up the chain. Major turn over rate.

    Advice to Management

    Revisit leadership courses. Teach the person below you your job. Trust the people you hire. You hired them why not?


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Great Opportunity to Meet Interesting People"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in New York, NY
    Former Employee - Specialist in New York, NY
    Recommends
    Neutral Outlook

    Pros

    Tons of interesting studies to work on with high profile clients

    Cons

    very difficult to move up in the company. It is an awesome gateway job, though; excellent opportunity to meet high profile people

    Advice to Management

    Consider every employee's gifts and talents, during my time I witnessed several staff members go unnoticed due to labeling.


  6. "Customer Service Rep. (CSR)"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Boston, MA
    Former Employee - Customer Service Representative in Boston, MA

    Pros

    Pretty easy work most of the time. The work is interesting in that you see first hand how focus groups are conducted. Very flexible schedule, you work the days/times you can- no set schedule.

    Cons

    Sometimes, you are required to work past 11pm. Some Clients can't be hard to work with. Maintaining CSRs can be tough, as the company does not provide any benefits to CSRs and absolutely NO raises to CSRs even if you're an extremely good worker, or you've worked for the company for 5+ years- do not expect to get even a dime as a raise.

    Advice to Management

    While the CSR position is at the bottom of the hierarchy, study's can't happen without CSRs. There's many moving parts/tasks. The turnover for CSRs is awful. Having to retrain new CSRs is extremely inefficient. Providing other incentives or even raises will help keep good workers at FPG.


  7. "Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    Other recruiters are nice and try to help if they can

    Cons

    Sometimes you get sent home after just two hours of work, upper management never gives praise good work, upper management has "favorites", asking for a raise is asking to get fired and laughed at, no yearly reviews, some supervisors are clueless about how to supervise, law suits waiting to happen!!!

    Advice to Management

    Have a policy and stick to it. If it goes for one it should go for all...no exceptions. Try giving yearly reviews to the people who keep you business running. Try giving raises!!! How as a business can you never give raises to the people who work their button off EVERYDAY


  8. "Don't even bother"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Chicago, IL
    Former Employee - Anonymous Employee in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at focus pointe global part-time (Less than a year)

    Pros

    The location of the office is great. Right within the heart of downtown, making public transportation easily accessible. The office is aesthetically pleasing and you run across some really great people. My co-workers were very friendly and a lot more helpful then management.

    Cons

    The managers lack patience and breeze through all of the information and expect you not to make any mistakes within just one week of starting. They are also quite rude and condescending. They also do not provide lunch breaks(which is illegal). You are on your feet for a majority of the day and running errands, so you can only imagine how much of an appetite you work up. However, you do have permission to scarf down what you can during your down time. When you make a mistake, management will also belittle you in front of clients.

    Advice to Management

    Provide better training and work on your patience. Also, try speaking to your counterparts as if they are human beings and not in a condescending, belittling tone.


  9. Helpful (1)

    "recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Direct Marketing Research Recruiter in Philadelphia, PA
    Former Employee - Direct Marketing Research Recruiter in Philadelphia, PA
    Doesn't Recommend

    I worked at focus pointe global (Less than a year)

    Pros

    Isiah Black was a great manager, as long as you did your job he didn't micromanage. the coffee was good, they wanted you to leave on time because they didn't want to pay anybody overtime. the working environment was fun if you sat next to other workers that had great personalities and who had been there for a while and didn't mind showing you the ropes from time to time.

    Cons

    You could literally spend every minute at your desk making calls and trying to survey potential candidates but if you don't meet a prescribed quota for that shift you are strongly frowned upon and then an assessment of your every key stroke during that time takes place with management. Some of the screenings are pretty lengthy though so if you don't have many key strokes there were a myriad of reasons as to why that would be so; maybe the screenings were too long and it limited the number of candidates you could interview let alone qualify for each study, maybe not enough of the potentials answered your call, maybe they did and when they called back it got routed to another recruiter who would then get the credit for it if your line couldn't be transferred to. The list goes on. Also you are told in orientation that obviously because focus group studies are conducted with compensation all of the calls we make to potential interviewees are expected so we would never be expected to "solicit" calls because everyone you're calling supposedly requested that we call.......NOT TRUE!! within my first few weeks I was asked repeatedly by "potential interviewees" "how did you get my number because I never signed up for this?" So when management was asked the reply given was, "oh well sometimes if they are on a certain site and they provide their contact information and the product is relevant to what our focus group would be about, we can extract that information from that site or that site may forward it to us without their knowledge." so needless to say sometimes that made it very difficult to find prospective candidates because you began to get hung up on.


  10. "Work Ethics"

    Star Star Star Star Star
    Former Employee - Client Service Representative in Chicago, IL
    Former Employee - Client Service Representative in Chicago, IL
    Doesn't Recommend

    I worked at focus pointe global part-time (Less than a year)

    Pros

    the day goes by quick working there

    Cons

    the managers does not know how to communicate professionally to their employees. very disrespectful

    Advice to Management

    GEt a better attitude and have more respect for your employees


  11. "Marketing Research Recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I worked at focus pointe global part-time

    Pros

    I was a full time student while working here and they were flexible with my hours. Very understanding with my classes.

    Cons

    Its not the most exciting job. I got really bored. But it was a job and I needed the money.

    Advice to Management

    None



Showing 44 of 45 reviews
Reset Filters