focus pointe global Reviews | Glassdoor

focus pointe global Reviews

Updated July 24, 2017
50 reviews

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50 Employee Reviews

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Pros
  • Fun part time work where you get to meet lots of people (in 4 reviews)

  • Pretty easy work most of the time (in 2 reviews)

Cons
  • Upper Management seemed entitled and even DRANK in the VP's office from time to time (in 6 reviews)

  • You will be sent home if you don't make a basic quota, so you can't even count on your (in 3 reviews)

More Pros and Cons

  1. "Project Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Saint Louis, MO
    Former Employee - Anonymous Employee in Saint Louis, MO
    Recommends
    Positive Outlook

    I worked at focus pointe global full-time (More than a year)

    Pros

    Likable people; monthly potlucks; work that doesn't overwork you, but isn't boring.

    Cons

    When FPG acquired Delve, the culture changed. They are a colder leadership, but they still take care of their employees overall.


  2. "CSR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at focus pointe global part-time

    Pros

    Flexible part-time scheduling. Manager really tried to work around your personal commitments (school, other jobs, auditions, etc.) each week.

    Cons

    Low pay, some shifts lasted 10-12 hours. A lot of paperwork and needy clients.

  3. "CSR Review"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at focus pointe global part-time

    Pros

    The job itself isn't too difficult. I really enjoy the people I work with. Being a part of market research is pretty interesting.

    Cons

    Not all the Clients are nice and friendly. It can get pretty stressful sometimes due to understaffed.


  4. Helpful (2)

    "Great job and great experience!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Manager in Saint Louis, MO
    Current Employee - Project Manager in Saint Louis, MO
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at focus pointe global full-time (More than a year)

    Pros

    I really enjoy working in market research and as a project manager. The job is fascinating and every day is different so you do not get bored. The team is very nice and is a great environment to work in.

    Cons

    The workload can be pretty high during the busy season. Some project may require you to work long hours and management can be missing at crucial times.

    Advice to Management

    I would put more focus towards recognizing your employees workloads and taking steps to mitigate the impact.


  5. "Easy"

    StarStarStarStarStar
    Former Employee - Recruiter in Philadelphia, PA
    Former Employee - Recruiter in Philadelphia, PA

    I worked at focus pointe global part-time (More than a year)

    Pros

    Interview was barely an interview more of an info session they asked basic questions most about yourself it's a group interview. Very hard not to get hired, unmake your own schedule at the beginning of every month

    Cons

    At some points during the year work slows up, but there are also times during the year that it picks up more than usual


  6. Helpful (1)

    "Focus"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at focus pointe global part-time

    Pros

    flexible, good for the moment

    Cons

    dont know how to make a schedule


  7. Helpful (2)

    "Upper Management Trouble"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I worked at focus pointe global full-time (More than 8 years)

    Pros

    Great for your facility if you only had to deal with your local management, crazy hours but everyone makes it fun

    Cons

    Upper management is uneducated in how things should be going. The facility directors are good but their bosses are what is wrong. No chance for movement forward.

    Advice to Management

    Learn basic HR for your upper management. Questions about employees lives are not fair questions, and this is not high school anymore. Also don't spend money on a new logo, give raises to the front line employees instead.

  8. Helpful (1)

    "Client Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at focus pointe global part-time

    Pros

    -You get a flexible schedule
    -It's great working with a variety of clients.

    Cons

    - Do not expect a raise or respect.
    - Your boss will yell at you and be condescending if they are not being clear to you.

    Advice to Management

    Respect your employees and everyone who works as a CSR should get paid equally.


  9. Helpful (3)

    "So/So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Santa Monica, CA
    Former Employee - Customer Service Representative in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook

    I worked at focus pointe global part-time (Less than a year)

    Pros

    Get to meet some great clients and enjoy the Santa Monica area.

    Cons

    Schedule not given out until the day before you work. Manager completely lost on updated people skills and technology. No where to move up the chain. Major turn over rate.

    Advice to Management

    Revisit leadership courses. Teach the person below you your job. Trust the people you hire. You hired them why not?


  10. Helpful (1)

    "Great Opportunity to Meet Interesting People"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Specialist in New York, NY
    Former Employee - Specialist in New York, NY
    Recommends
    Neutral Outlook

    Pros

    Tons of interesting studies to work on with high profile clients

    Cons

    very difficult to move up in the company. It is an awesome gateway job, though; excellent opportunity to meet high profile people

    Advice to Management

    Consider every employee's gifts and talents, during my time I witnessed several staff members go unnoticed due to labeling.


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