hibu Reviews in Chicago, IL | Glassdoor

hibu Chicago Reviews

13 reviews

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Chicago, IL

2.6
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Kevin Jasper
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13 Employee Reviews

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Pros
Cons
  • Customer service non-existent for the clients (in 65 reviews)

  • Awful sales reps that I had to work with (in 48 reviews)

More Pros and Cons

  1. Helpful (2)

    "Fun, Work from Home, Easy, Decent Pay"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Consultant in Chicago, IL
    Current Employee - Media Consultant in Chicago, IL
    Recommends
    Neutral Outlook
    No opinion of CEO

    Pros

    Fun, Work from Home, Easy, Decent Pay

    Cons

    Poor leadership, Treat Employees Poorly

    Advice to Management

    If someone gives 10+ years to your company - give them a break and don't hold them to the same standards of someone who has been there 1 month.


  2. Helpful (3)

    "Great place to start"

    StarStarStarStarStar
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at hibu (More than a year)

    Pros

    -Top of the line digital products
    -Great place to get started and educated in digital advertising space
    -2 full weeks of intense digital advertising training

    Cons

    -Total revolving door
    -Reps can only make money selling sem and seo to local businesses, but management has turned everything to sell websites which makes zero money for the reps.
    -Quota to selling websites is 2 per week and impossible for any human to achieve.

    Advice to Management

    -Take care of your reps by allowing them to sell what makes them money. Give better service to clients by having less accounts per account manager.

  3. Helpful (3)

    "Business Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Business Development in Chicago, IL
    Former Employee - Business Development in Chicago, IL
    Doesn't Recommend
    Neutral Outlook

    I worked at hibu full-time (More than a year)

    Pros

    You can work independently and from home/ in the field, high investments in technology for sales force.

    Cons

    Uggg so many... Goals are difficult at best to hit, company support for customer issues is poor, support staff works at their own speed and is not always professional to the clients, products change so often it is a real challenge to keep up with products and processes

    Advice to Management

    The churn them and burn them attitude is counter productive. You invest a good deal in training and technology and then give no job stability. Stop changing products and chasing the market, become a trend setter and get proper support for sales force to fix customer issues.


  4. Helpful (6)

    "The worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Sales Consultant in Chicago, IL
    Former Employee - Digital Sales Consultant in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at hibu full-time (More than a year)

    Pros

    Since my manager stopped doing any management after the first few months, I was left completely alone for months. Good 401k and medical benefits.

    Cons

    They don't tell you this is a door to door sales job on purpose until you have already signed up and taken a plane out of town for training. The sales culture is hideous, they told bold lies in our corporate training such as that hibu charges no commission to our clients for SEM campaigns, Google pays us. Turns out, hibu takes 50% of the money, just like Reachlocal.

    Any behavior is tolerated to get a sale, and the online reviews of hibu are so bad, the only way to get sales is to lie. I watched my manager time and time again promise "free SEO" if someone bought a print product.

    Unprofessional behavior is also tolerated. Any level of racist or sexist talk is ok.

    Once you actually get past the hurdles of bad products and reviews and actually sell something, that is when things get even worse. Your clients will NOT be happy with the results. Hibu has zero organization on to deliver. They don't understand how to centralize and simplify their processes. They don't even have a CRM!

    All they care about is selling basic, way overpriced websites at the moment. They will write up and get rid of successful salespeople just because they haven't sold a website. As far as I can tell, they are trying to layoff people without having to pay them a severance.

    Advice to Management

    You should all be fired.


  5. Helpful (2)

    "Business Development Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Business Development Representative in Chicago, IL
    Current Employee - Business Development Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at hibu full-time (More than 5 years)

    Pros

    Starbucks gift cards, Restaurant gift cards

    Cons

    Toxic Environment- feeling like you can get fired at any time; Middle Management- talks in circles; Core Product is sub par at best; Excessive Training that hurts time that should be spent out in the field; Base Salary looks good on the surface, but the commission compensation plan is horrible. Have started to micro-manage the sales reps to death. At this juncture, I feel that I'm on the Titanic and we just hit the iceberg. Its only a matter of time before for the ship sinks completely.

    Advice to Management

    I feel that the middle management is just being the puppets for corporate and feeding the sales reps garbage of how great everything is, but in reality no one is selling enough of the core products to have positive impact for the company. I feel that their is no advice I could give to management. They dug hole way too deep to get out of.


  6. Helpful (2)

    "eh?"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Outside Sales Representative in Chicago, IL
    Current Employee - Outside Sales Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at hibu full-time

    Pros

    ok benefits, base pay is livable, some experience

    Cons

    high pressure, company is in default with debt and grabbing on to any life raft that they can.


  7. "hibu has great people and a company that values its employees."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Chicago, IL
    Current Employee - Sales Manager in Chicago, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at hibu full-time (More than 5 years)

    Pros

    The People you work with- some of the best in the industry, people who care about you and your growth

    Cons

    The company supports its employees

  8. "You must have a positive attitude"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Chicago, IL
    Current Employee - Sales Consultant in Chicago, IL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at hibu full-time (More than 10 years)

    Pros

    Many products to sell daily

    Cons

    You need to fight through the no's

    Advice to Management

    Keep it positive


  9. "Client services representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Client Services Representative in Chicago, IL
    Former Employee - Client Services Representative in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at hibu full-time (Less than a year)

    Pros

    Great support system, coworkers fun to work with big training efforts
    Make your own schedule, every day is different. With the variety of products you can appeal to just about any business owner.

    Cons

    Was let go due to cut backs and reorganization, very frustrating was just getting started had several very promising appointments lined up. Wish I would have kept looking when I saw that they were financially unstable. My mistake.

    Advice to Management

    Letting me go your mistake!


  10. "Great learning experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Executive in Chicago, IL
    Former Employee - Account Executive in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at hibu full-time (More than 3 years)

    Pros

    opportunity to make a lot of commission.

    Cons

    bad management strategy and bad leadership

    Advice to Management

    be more positive towards your employees. try not to manage by fear.


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