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hibu Reviews

Updated February 20, 2018
1,131 reviews

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3.2
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Kevin Jasper
139 Ratings

1,131 Employee Reviews

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Pros
  • The flexibility to work from home and office was refreshing (in 58 reviews)

  • Last but not least, the work life balance is amazing and the management team is top of the line (in 40 reviews)

Cons
  • The customer service needs improvement (in 67 reviews)

  • Awful sales reps that I had to work with (in 48 reviews)

More Pros and Cons

  1. Helpful (1)

    "Love the company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Manager in Cedar Rapids, IA
    Current Employee - Sales Manager in Cedar Rapids, IA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at hibu full-time (More than 10 years)

    Pros

    Excellent benefits
    Great salary/compensation packages
    Advancement Opportunities
    Volunteer Opportunities
    Fun work environment

    Cons

    None that I can think of!

    hibu Response

    Dec 5, 2017 – HR Generalist

    Thank your for your feedback and 10+ years of service! It is employees like you that make Hibu the amazing organization it is! Best of luck to you in the upcoming year!


  2. "Digital Service Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Service Consultant in Cedar Rapids, IA
    Current Employee - Digital Service Consultant in Cedar Rapids, IA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at hibu full-time (More than a year)

    Pros

    Excellent co-workers
    Excellent benefits
    Interesting work where you get to meet people from all walks of life

    Cons

    Lots of employee turnover - "Churn and burn"
    Overwhelming number of product and/or process changes every week
    Management keeps adding new tasks to the daily workload and expects employees to fit it all into an 8-hour day.
    Training tends to be done at the last minute and then they toss employees back on the floor.
    Information Technology systems are woefully inadequate. Things are constantly breaking down.
    You will be spending a lot of time fixing work that was incorrectly done by overseas workers.

    Advice to Management

    When your good people are leaving, that's not a good sign.
    Watch the movie "Modern Times" by Charlie Chaplin.
    Really listen to your employees about the workload and unrealistic expectations for getting things done.

  3. "hibu"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook

    I have been working at hibu full-time (Less than a year)

    Pros

    A lot of autonomy. Management excellent depending on the team. A lot of earning potential

    Cons

    A very difficult job because of how saturated the market is. Much improvement needed on the back end and operational side of the business. Communication between departments is lacking.

    Advice to Management

    Increase the quality of staff fulfilling products


  4. Helpful (2)

    "Hibu was a great place to work at one time"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Cabot, PA
    Former Employee - Sales Representative in Cabot, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at hibu full-time (More than 3 years)

    Pros

    Autonomy: they really let me, as a senior employee, do my own thing. The money was fantastic for a period of time, with great benefits, 401K, profit sharing and bonuses. I earned three trips for my spouse and I during my tenure there.

    Cons

    Hibu's main product is Yellow Book, which really began dying in 2007-8. Prior to that, when I was asked, I always said that Yellow Book would be the casl company that I would work for. Towards the last few years of my employment, they were introducing new products all the time to try to get revenue moving in the right direction. Demands were made of all the reps that were completely unrealistic... and short-sighted. See xx number of websites this wee, sell magazine ads another week, etc...

    Advice to Management

    ? It is a dying industry... good luck


  5. "good place back in the day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Account Manager in Pittsburgh, PA
    Former Employee - Account Manager in Pittsburgh, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at hibu full-time (More than 10 years)

    Pros

    money was great back in the 90's-2000's, freedom to handle accounts the way that you thought best

    Cons

    outdated product. with the importance of the internet, yellow pages took a back seat. there were way to many options to customers to choose from.

    Advice to Management

    stop trying to find the latest greatest advertising tool. stick to helping the customer get the most number of leads for their dollar


  6. "Sales consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Executive in San Antonio, TX
    Current Employee - Sales Executive in San Antonio, TX

    I have been working at hibu full-time (More than 5 years)

    Pros

    Great on going training and an abundance of tools to use to be successful.

    Cons

    Very competitive industry as well as slow to go to market.

    Advice to Management

    Stick to what works and if it doesn't give it time!


  7. "Distribution Manager"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hibu full-time

    Pros

    Work from home at times

    Cons

    Print side is a dying industry

    hibu Response

    Feb 13, 2018 – HR Generalist

    Thank your feedback and service to Hibu! Hibu continues to evolve in order better support our customers marketing needs. In today's business landscape digital marketing services provide a much... More

  8. Helpful (2)

    "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Potential to make a good living.

    Cons

    I found it very difficult to sell their advertising products because it was a second rate product at best, at premium prices. As a salesperson, the system and support behind the product was horrible and became a constant nagging nightmare.

    Advice to Management

    Improve your product offering , hire the support staff stateside, and let your salespeople be salespeople.

    hibu Response

    Feb 13, 2018 – HR Generalist

    Thank you for taking the time to share your feedback. We agree that Hibu offers an excellent compensation package. This feedback was surprising to us, our retention rates on all of our products and... More


  9. Helpful (1)

    "Some Good, and More Than A Few Bad Things About Hibu"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Account Manager in Des Moines, IA
    Former Employee - Account Manager in Des Moines, IA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at hibu full-time (Less than a year)

    Pros

    Work from home. You can essentially set your daily start time as long as you make face-to-face sales visits and follow-up phone calls. Decent commission and bonus pay. Hibu gives outside sales reps an honest opportunity to prove themselves. Great team members. Existing client base with add-on sale potential.

    Cons

    This is a face-to-face prospecting/cold calling position. If you have any fears or negative feelings about walking into a business unannounced and pitching them on digital marketing? Do yourself a favor don't take a sales position with this company. Two weeks of training in King-of-Prussia, PA. Training is purposely intense and stressful to weed out those they perceive as unable to handle their sales approach. Be ready for a grueling process. Hibu is placing a lot of pressure on reps with new sales. If you take a position with this company, they expect a fast pace and many visits. The future in digital advertising is dicey to say the least. I believe this is a shrinking market as it is becoming easier for businesses to do it yourself digital advertising. More and more micromanaging.

    Advice to Management

    Please have a more consistent plan of action. The shotgun approach to selling creates a lot of unnecessary stress and contributes to low morale.

    hibu Response

    Feb 13, 2018 – HR Generalist

    Thanks for your feedback and service to Hibu! We agree that the flexibility and compensation are some of the many benefits to working at Hibu. As you mention above, this is a Premise Sales role... More


  10. Helpful (1)

    "Hibu manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Outside Sales Account Executive in Long Beach, CA
    Former Employee - Outside Sales Account Executive in Long Beach, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at hibu full-time (More than a year)

    Pros

    Great management my manager would help me close and was very kind and helpful.

    Cons

    Products don't live up to what is promised.

    Advice to Management

    None

    hibu Response

    Feb 13, 2018 – HR Generalist

    Thank you for your feedback and service to Hibu! We agree that Hibu has some of the best leaders in the industry who really do lead by example. We are very excited about the digital marketing... More


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