hibu Reviews | Glassdoor

hibu Reviews

Updated February 16, 2017
1,024 reviews

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Full-time Part-time

2.9
Star Star Star Star Star
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Kevin Jasper
75 Ratings

1,024 Employee Reviews

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Pros
  • Ability to work from home with a virtual office" (in 46 reviews)

  • good work life balance and culture based on 2yrs of exp with the company (in 35 reviews)

Cons
  • Cold calling and following up on customer service issues from time to time (in 62 reviews)

  • Some of the other sales reps that fear change grumble and it gets old (in 41 reviews)

More Pros and Cons

  1. "Special Handling Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in King of Prussia, PA
    Former Employee - Anonymous Employee in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at hibu full-time (More than 8 years)

    Pros

    Creative and fun environment

    Cons

    Not enough room for advancement

    hibu Response

    Feb 13, 2017 – Director - Employee Relations

    Thank you for your feedback and the 8 years you spent working with us! We agree that the environment at Hibu is fun and makes this a great place to work. All internal opportunities are posted ... More


  2. "Great place to work, lots of hours required"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at hibu full-time

    Pros

    Excellent pay, bonus incentives, great benefits

    Cons

    Fulfillment not always the best

    Advice to Management

    Keep the sales rep in the loop

    hibu Response

    Feb 13, 2017 – Director - Employee Relations

    Thank you for your feedback and commitment to Hibu! We agree that this is a great place to work with an excellent compensation and benefits package. As with all sales positions, what you put in ... More


  3. Helpful (2)

    "Digital Services Consultant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at hibu full-time

    Pros

    Decent pay, decent benefits, friendly coworkers

    Cons

    No company direction, tedious processes, no job growth

    hibu Response

    Feb 13, 2017 – Director - Employee Relations

    Thank you for your feedback. We agree that the compensation and benefits packages are pros to working at Hibu, as well as our many great employees. The growth of our employees is very important to ... More


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Social Media Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Social Media Specialist in King of Prussia, PA
    Current Employee - Social Media Specialist in King of Prussia, PA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at hibu full-time (More than 8 years)

    Pros

    Great group of people to work with. Good group of managers. Good daily balance between managing accounts and using creativity. Good amount of vacation time and sick days. Good benefits.

    Cons

    Benefits are really good, but not as good as they were 9 years ago.

    hibu Response

    Feb 13, 2017 – Director - Employee Relations

    Thank you for your feedback and your 8+ years of service and commitment to Hibu! We agree that there are many pros to working here as you have outlined. As with every company, we review our ... More


  6. "B2B focusing on nothing but selling websites. Be ready to cold call all day to meet quotas"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Media Sales Representative in Lexington-Fayette, KY
    Current Employee - Media Sales Representative in Lexington-Fayette, KY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at hibu full-time (More than a year)

    Pros

    Great base, benefits, good commission structure when selling web based products

    Cons

    When selling websites which can be hard enough as it is it's even more combersome to have to sit for hours to help them design it choose pictures, etc. then the proof never seems to please the customer so you have to go back and help then fix it. Overall it's hard to not only meet your quota but also have to take the time out of the day for cold calling to hold hands with the customer and help build the sites.

    Advice to Management

    Let sales reps sale and sale only. It's to much to have to meet your quota while having to sit down with ever website sale. If I wanted to build websites I'd work somewhere where I could do that and that only. Hand it over directly after the sale to the design department so I can do what I was hired for which is to sale websites. Can do customer service and also meet the high expectations that's required in reguards to selling double digit sites per month. That's my answer to why I may not meet my quota.


  7. Helpful (1)

    "Formerly Yellowbook"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Media Consultant in Webster, TX
    Former Employee - Media Consultant in Webster, TX
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at hibu full-time (More than 5 years)

    Pros

    Great company to work for when it was the Yellow Pages. Many perks and bonuses for meeting goals. Managers were great for the most part. They offered plenty of help in achieving overall goals for individual and team goals.

    Cons

    Micro-management, camaraderie was lost once Yellow Pages started to fizzle out and businesses turned to digital media vs print advertising. The YP industry could not compete in the Digital Media arena for a period of time causing loss of customer base, and failure to meet projected goals therefore making it impossible to sell to existing new business owners a renewal or new program that was not as competitive in the market at the time.

    Advice to Management

    Take good care of your Top Sales Agents, don't take away incentive plans, and always invest in future advertising programs to offer your customers a highly comparative program that the best Print & Media Sales company has to offer.

    hibu Response

    Jan 30, 2017 – Director - Employee Relations

    Thank you for taking the time to share your feedback and for your service to the company. We are constantly evaluating our products and services to ensure we are competitive in the market. We work ... More


  8. Helpful (1)

    "Digital Marketing Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at hibu (Less than a year)

    Pros

    Good company environment and great employees

    Cons

    Doesn't seem to be much job security

    Advice to Management

    Give employees more independence.

    hibu Response

    Jan 30, 2017 – Director - Employee Relations

    We appreciate you sharing your feedback with us. We agree that our company environment and employees are top notch. In our sales positions, there are objectives that have to be obtained just like ... More


  9. Helpful (4)

    "Great and then they screwed us over."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Campaign Coordinator in Cedar Rapids, IA
    Current Employee - Campaign Coordinator in Cedar Rapids, IA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at hibu full-time (More than 3 years)

    Pros

    The environment is casual and so are many of the employees, and they do host a lot of possibly fun events.

    Cons

    They don't really care if their employees are drowning in stress or are being overworked as long as they're saving money.

    Advice to Management

    Try to learn what each department does before you decide to dismantle and outsource it.

    hibu Response

    Jan 30, 2017 – Director - Employee Relations

    Thank you for sharing your feedback. We would be happy to discuss your concerns in greater detail. Please contact HR at 855-447-4428.


  10. Helpful (1)

    "Review"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hibu full-time

    Pros

    Freedom to meet with perspective companies.

    Cons

    The hours are very long.

    hibu Response

    Jan 30, 2017 – Director - Employee Relations

    We agree that the hours can be long for some people. As with any sales job, what you put into your job is what you will get out of it. The financial rewards are a great benefit. Thanks for your ... More


  11. Helpful (3)

    "A Place To Work..."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at hibu full-time

    Pros

    Lots of flexibility in your schedule. Excellent on-boarding and training to get you ready for the field. Every manager I've had was always good at what they do. Everyone you work with is supportive and friendly. Ongoing product training is comprehensive, they are always available to help.

    Cons

    Take a beating in the field quite often. Products don't always function how they are supposed to, leading to unhappy customers. Support departments are primarily overseas, communication can be difficult. Objectives constantly get raised every year, and pay has declined...not a great combination.

    Advice to Management

    Show your employees you value them by structuring your pay accordingly. Get stronger customer service systems in place to keep clients your sales people work so hard to secure.

    hibu Response

    Jan 30, 2017 – Director - Employee Relations

    Thank you for your feedback. We would be happy to discuss your concerns in greater detail. Please feel free to contact Human Resources at 855-447-4428. We look forward to hearing from you.



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