hmv Reviews | Glassdoor

hmv Reviews

Updated June 12, 2017
31 reviews

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Current Employees

3.3
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Ian Topping
4 Ratings

31 Employee Reviews

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Pros
  • Multicultural and diverse environment to work in (in 10 reviews)

  • Great people, very passionate and like minded, get great staff discount (in 15 reviews)

Cons
  • Pay minimum wage for your age group (in 10 reviews)

  • DMs and head office care only about the numbers, not the customers' wants/needs (in 9 reviews)

More Pros and Cons

  1. "Great company"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hmv full-time

    Pros

    Staff, discount, range, prices great customer service

    Cons

    Not enough staff, wages, no external training


  2. "top dog!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hmv full-time (More than 5 years)

    Pros

    Working with products you're genuinely (and sometimes fanatically) interested in.
    Working alongside people from all walks of life but who share the same interests.
    Lots of opportunities in store to talk to customers and use your knowledge to make recommendations.
    Lots of head office staff have been sales assistants, supervisors, managers in the stores, so you'll find lots of people who are really passionate about the company in all corners of the business.
    Staff discount!

    Cons

    The outlook for the company seems to be positive but it's hard to shake off the 'ailing retailer' label!


  3. "Sales Assistant"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Assistant in Limerick, Co. Limerick (Ireland)
    Current Employee - Sales Assistant in Limerick, Co. Limerick (Ireland)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at hmv (More than 5 years)

    Pros

    Worked with some great people

    Cons

    No connection with head office


  4. "Fighting the fight!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Toronto, ON (Canada)
    Current Employee - General Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at hmv full-time (More than 8 years)

    Pros

    -Canadian Flagship location, 3 floors of retail and a lower level that is a event space that has played host to the biggest music superstars.
    -Empowered to create unique offers and promotions for the Toronto Superstore customer differentiating ourselves from any other location in the country.
    -Constant focus on product mix evolvement, allowing a lot of creativity in merchandising and promotions to encourage the customers to branch out from just purchasing core product lines.
    -"First name' culture. It's about knowing who you work with and establishing relationships that can benefit the business and your own development.

    Cons

    -Limited career growth at my level. 5 years of downsizing has restricted the ability to go beyond what I am able to do.
    -The core product is in a constant battle with technology and how consumers are choosing to purchase home entertainment.


  5. "very fun but forget about advancing"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales in Toronto, ON (Canada)
    Current Employee - Sales in Toronto, ON (Canada)
    Recommends
    Approves of CEO

    Pros

    -very friendly people
    -discount (supplier cost, items become very cheap)
    -flexible when asking for days off
    -flexible around your availability
    -managers become your friends

    Cons

    -lack of appreciation from managers
    -favouritism
    -can get very boring on most night shifts

    Advice to Management

    Appreciate ALL your workers.


  6. "Fun Job"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Key Holder in Toronto, ON (Canada)
    Current Employee - Key Holder in Toronto, ON (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at hmv part-time (More than 3 years)

    Pros

    Great people, my love for music was supported, great customers, passion for what I sold

    Cons

    No room for advancement. I was with the company for 3 years, and was sent to help run other stores. I was constantly give hope that I would advance, but nothing ever came up.

    Advice to Management

    District Managers, Regional Managers, HO staff - Treat your store staff better. Dont take them for granted. A little encouragement goes a long way.


  7. "Decent place to work"

    Star Star Star Star Star
    Current Employee - Seasonal Sales Associate in Glasgow, Scotland (UK)
    Current Employee - Seasonal Sales Associate in Glasgow, Scotland (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at hmv part-time (Less than a year)

    Pros

    Fun co-workers, management was nice enough

    Cons

    Kind of hectic, short breaks


  8. "A good choice for retail"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at hmv full-time

    Pros

    You get to work with great people, the staff are what make the company. Obviously, if you're passionate about music or film/TV it's enjoyable to be able to talk about those things with customers all day every day. It's also very easy to progress if you work hard and take the initiative to learn about the role above you (which the company makes easy via online learning and in-store coaching).

    Cons

    There's a high level of stress at peak periods due to workload sent to stores from head office, despite the increased footfall. Lines of communication are not very strong - it can sometimes take a long time to get an answer from anybody outside store level and it would be better to hear from the CEO more often as he is actually very motivating.

    Advice to Management

    Invest in the people more, as they are definitely the company's biggest strength. There are some really talented, inspiring people in stores with great ideas. Support them in the busiest periods and reward them properly when they achieve great results.


  9. "Overall Good, But Could Improve"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Contractor - Sales Assistant
    Current Contractor - Sales Assistant
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at hmv as a contractor (More than 3 years)

    Pros

    The staff discount is great. 30% off most products is really helpful, especially in this day-and-age, when most companies only give 10% off certain products. Thus a brand-new Blu-Ray retailing at £14.99 will now only cost you £10.49 - cheaper than even Amazon would sell for. If you buy a lot of films or music, as I do, then that's a major plus-point.

    The hours are pretty decent and consistent from week-to-week, and you'll usually get given two-weeks worth of shifts in advance, so can plan your life, or - if necessary - adjust things accordingly. Occasionally, you have to chase-up your next batch of shifts, but usually it's not an issue.

    Clothing is pretty much whatever you want to wear (within reason), so most staff opt for t-shirts/tops with jeans, plus black shoes or dark trainers, and then you wear the company T-Shirt on top. (Yes, the company shirt is currently reddy-pink, but it's better than having to wear a suit-and-tie in my view.)

    Most staff are friendly, approachable, and will treat you decently. Occasionally, you'll meet someone who you don't get on, but for the most part, they are all nice people, all trying to do the best work they can.

    A nice variety of roles, so you don't get stuck doing one thing, all-day-long, e.g. till-work, helping customers out on the shop floor (aka floor-walking), putting stock out, updating prices, etc. You generally do an hour or two, of a task at a time, and then get rotated onto something else.

    Each day is different: you never know who is going to come through the store door, nor what they might need. So variety is fun, and I personally love helping customers with their shopping issues.

    Cons

    Like with any retail outlet, it can be stressful with the sheer volume of customers coming at you at Weekends, or during Late-Night Shopping, or over Christmas, but then that's to be expected. And despite those issues, you'll find the time generally goes by quite quickly. And customers can sometimes demand the impossible, and trying to convince them that there's just no way you can fulfil their demands no matter how good an employee you are, can result in you having to occasionally take s**t that is undeserved. But, this is only an occasional issue,and is par-for-the-course.

    It's generally Minimum Wage work, or just above it. Your pay will go up, if they keep you on for more than 3 months, but it's still low pay nonetheless.

    Shop hours are getting longer: Late-Night Thursdays mean many stores don't close until 9pm, and you'll often have to spend another hour or two sorting things out, before you go home, if you are part of the (rotating) end-of-day shift. That can be tough. And sometimes you'll need to start at 7am, even on Sundays! Which means, during Winter, it can be a struggle to be up so early.

    Customers: for the most part, the vast majority a nice, ordinary decent people. Occasionally, you'll get a real muppet who - no matter what you do or say - will just make your day feel like hell! Plus, some customers are very weird! The ones who just want to chat... incessantly chat, about anything and everything, will test you to your limits! Every branch has a set of "notorious" customers. You'll find out who they are soon enough!

    In-Store Management are generally decent, but trying to get simple things fixed, like categories of films being misfiled, is intensely annoying. If the in-store computer system says you have to file THE X-FILES under drama, rather than sci-fi, it can be frustrating to get the company management to change it, to make everyone's (customers and staffs) lives easier. Sometimes, it's like bashing your head against a wall! Or filing stock under two different genres (which is good, and helpful), is often not allowed, and thus you are forced to keep titles in what is blatantly the wrong section of the store - purely because the system tells you that's where it has to go.

    Stock-control: sadly, stock-control can be frustrating. The system will say you have 50 copies of something, but no one can find them. Sometimes, you'll have one copy in-stock, and that should be easy to find, but someone (customer or staff) has "put it down" (read - can't be bothered to correctly put it where it's meant to go, or hand it to someone who will put it back in the right spot), so you waste time needlessly looking for something. Very frustrating, when the system says it's in-stock but no one knows where, or - worse still - when the system says there's just one copy, and it's needed for a customer.

    Pricing: sometimes stock has to be repriced. Simply sticking new price stickers on top of old ones is not the best way of doing it, although it's the easiest way. Likewise, make sure all stock is correctly priced. Having the same item priced differently, is as annoying for customers as it is for staff.

    Advice to Management

    Overall I love HMV, and they generally treat their staff well, and I'd recommend the company as being worth working for. In terms of advice to management, I'd suggest:

    Allow staff to resubmit wrongly-classified items, so they can be corrected on the in-store computer system, to the correct (or at least the more widely-accepted) genre/classification.

    Better stock-control, so that the system is much more accurate. If we have one in-stock, we should be able to locate it, not go on a wild goose chase unnecessarily.

    Increase the pay of staff! It can be afforded, so why not let those of us lower down the staff totem pole, receive the benefits. We love your company, so let's have a little bit of love thrown back to us.


  10. "great product great people"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at hmv part-time

    Pros

    Team work hard and enjoy going to work!

    Cons

    Low wages - few stores - little progression

    Advice to Management

    Thank teams more on visits - ALL staff


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