hmv Reviews | Glassdoor

hmv Reviews

Updated August 11, 2017
134 reviews

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134 Employee Reviews

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Pros
  • Multicultural and diverse environment to work in (in 10 reviews)

  • Great people, very passionate and like minded, get great staff discount (in 16 reviews)

Cons
  • Pay minimum wage for your age group (in 10 reviews)

  • DMs and head office care only about the numbers, not the customers' wants/needs (in 9 reviews)

More Pros and Cons

  1. "They overwork their young staff."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Associate in Brampton, ON (Canada)
    Former Employee - Retail Sales Associate in Brampton, ON (Canada)

    I worked at hmv part-time (More than a year)

    Pros

    Good customer service experience and opportunity to learn. Worked here just for winter holidays.

    Cons

    They pay min. wage. Very busy.


  2. "Sales Assistant"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    Current Employee - Sales Assistant
    Current Employee - Sales Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    The shop floor workers are approachable and friendly to work with
    There is a decent discount on all products within the store

    Cons

    Poor management
    Lack of communication between management and staff
    Favouritism with certain staff members for having a higher KPI than others
    Holidays are allocated without choice
    Zero bonuses or any rewards
    Zero chance for progression within the store.

    Advice to Management

    Focus on communication amongst management and staff
    Managers need to work together with supervisors instead of belittling them
    Quit treating your staff as if they're easily replaceable
    Favouritism with certain staff members isn't going to make you more likeable
    You're not entitled to allocate staffs holidays to make it easier on yourself
    Listen to what your staff are saying instead of attacking them for speaking out about any issues.

  3. "Flexible hours, treated staff poorly"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Former Employee - Anonymous Employee in Dublin, Co. Dublin (Ireland)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at hmv part-time

    Pros

    Typical minimum wage job that supported me during studies. Hours were flexible, over all work environment with my colleagues and junior managers was positive. Got the occasional freebies when we were promoting a move/band/etc.

    Cons

    Senior management too focused on KPIs, and targets overall. Did not care enough for the staff, and this could make the work environment particularly negative at times. At Christmas staff were often over worked even with the temps we had hired to cope with the extra workload.

    Advice to Management

    Look after your staff at bit more and the KPIs would improve as an off set effect.


  4. "Not for adventure seekers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I have been working at hmv full-time (More than 8 years)

    Pros

    Staff discount
    Product knowledge
    Over-time opportunities
    Promising agency workers get kept and taken on as full time within a reasonably short period of time.
    Multicultural and diverse environment to work in.
    Fund raisers and staff nights out organised pretty regularly.

    Cons

    A day of routine with little to no differentiation if you're working in distribution.
    Not a vast number of opportunities to grow within the company.
    Holidays/time off during the Christmas period is strictly prohibited.

    Advice to Management

    Communicate with and respect your team better. Miscommunication leads to uncertainty and errors. Do not favouritise staff - this not only aggravates other colleagues but also demotivates them.


  5. "Fighting the fight!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in Toronto, ON (Canada)
    Current Employee - General Manager in Toronto, ON (Canada)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at hmv full-time (More than 8 years)

    Pros

    -Canadian Flagship location, 3 floors of retail and a lower level that is a event space that has played host to the biggest music superstars.
    -Empowered to create unique offers and promotions for the Toronto Superstore customer differentiating ourselves from any other location in the country.
    -Constant focus on product mix evolvement, allowing a lot of creativity in merchandising and promotions to encourage the customers to branch out from just purchasing core product lines.
    -"First name' culture. It's about knowing who you work with and establishing relationships that can benefit the business and your own development.

    Cons

    -Limited career growth at my level. 5 years of downsizing has restricted the ability to go beyond what I am able to do.
    -The core product is in a constant battle with technology and how consumers are choosing to purchase home entertainment.


  6. "Sad to leave"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at hmv part-time (More than 3 years)

    Pros

    Some of the best people you will ever meet; as they are passionate about music/film as well
    Learn a TON about new genres of music

    Cons

    DMs and head office care only about the numbers, not the customers' wants/needs
    Try and make you compete against your coworkers
    Went bankrupt in Canada.
    RIP

    Advice to Management

    Listen to what your staff in stores are saying, we warned for years about certain changes and they did nothing.


  7. "Amazing, will be missed"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Manager in Edmonton, AB (Canada)
    Former Employee - Assistant Manager in Edmonton, AB (Canada)
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at hmv (More than a year)

    Pros

    Never have I loved a job more, management cared at every store, even head office was friendly and helpful

    Cons

    honestly customers were the only downside, I never had any issues otherwise

    Advice to Management

    Continue being amazing in your new jobs, we will miss you all and hmv!!

  8. "Working Conditions"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at hmv (More than 3 years)

    Pros

    Fantastic staff and store management. Real sense of 'we can do this '.

    Cons

    Forever trying to implement change without looking at resources. Great ideas - poorly carried out.

    Advice to Management

    Look after your store teams - Be realistic with tasks


  9. "Not so hot"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    worked with some pretty great people

    Cons

    sexual harassment at work by customers, little/no security, pay was low, had me at part time pay while working full time hours


  10. "One of the worst companies I have ever worked for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at hmv part-time (Less than a year)

    Pros

    None. Absolutely none at all.

    Cons

    Paid for "pure" card which we have to push on customers which gives them very little in return. You could buy the rewards on eBay for much less. Signed posters fpr example... available off the shelf for about £25 from online retailers, customers would have to spend £10,000 in hmv to acrue enough points to purchase one. Pure points also only last for a year before expiring. "Pure" profiteering at £3 per card if you ask me.

    Ancient inventory management system and laboriously old fashioned POS methods.

    Dejected staff that can't wait to leave at the end of their shift.

    Very low wages.

    Incompetent management, flawed purchasing strategy, lack of movement with the times.

    Interview was like an X factor audition and unnecessary 2nd interview for a part time sales advisor.

    Advice to Management

    It isn't 1999 any more. You haven't changed since then. It is absolutely no wonder you aren't doing well and you have massive staff turnover.


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