hmv Reviews | Glassdoor

hmv Reviews

Updated May 9, 2017
124 reviews

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124 Employee Reviews

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Pros
  • Great people, very passionate and like minded, get great staff discount (in 15 reviews)

  • Working with the staff is fantastic, all like-minded individuals who love music and movies (in 8 reviews)

Cons
  • Pay minimum wage for your age group (in 10 reviews)

  • DMs and head office care only about the numbers, not the customers' wants/needs (in 9 reviews)

More Pros and Cons

  1. "Diversity and equality low"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England (UK)
    Former Employee - Sales Assistant in Swindon, Wiltshire, South West England, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at hmv part-time (Less than a year)

    Pros

    Customer's are very friendly. If you love music, movies and games it is a great place to work at as you meet people who enjoy the same things. Also the employees are very nice. There is never a dull day and no day is the same.

    Cons

    Long hours without any breaks. I worked for 6 hours straight without any breaks. If I decided to take a break my manager would get angry.

    Management are very strict.
    Pay is very low
    Training was very poor too. If you are not familiar with how to use a till, just ask a lot of questions as the training seemed rushed.

    Advice to Management

    Training needs to be improved
    Treat all employees the same. Needs more diversity and equality.


  2. "Very poorly run company"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at hmv full-time

    Pros

    Benefits are decent. Things like vision care and dental cleanings are given fair deductibles. Three weeks vacation to start which is just enough to get away and not hate life.

    Cons

    Management is terrible. Basically a family business. Everyone's kid works there in some capacity. You'll never move up as long as this is the status quo.

    Advice to Management

    Start over. It's really what the company needs. A complete overhaul. There is zero respect and care amongst the management and it trickles down to all the employees. Manifesting a terrible work environment.


  3. Helpful (1)

    "The Top dog for robots"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Sales Executive in London, England (UK)
    Former Employee - Senior Sales Executive in London, England (UK)
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at hmv full-time (More than a year)

    Pros

    For retail the wages weren't bad to be honest. Good staff discount at 30% at the time and a chance to keep up to date your music & films

    Cons

    based on my time with hmv before they went into administration I did not find it a particularly happy place to work. under pressure more often than not. the managements style and brand culture was simply robotic and made it difficult to enjoy the job. progression was difficult to get noticed. I much preferred Virgin megastore/zavvi for atmosphere before hmv took over my store.


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  5. Helpful (1)

    "Appaling Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Newcastle upon Tyne, England (UK)
    Former Employee - Sales Assistant in Newcastle upon Tyne, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Nothing at all, expected to know everything about the store and the products right off the bat, training on the tills was minimal and after one demonstration I was expected to be a pro.

    Cons

    Management were constantly skipping on protocall and training was poor to none-existent, never followed through when asked to do something like providing a copy of the shift rota. Explained in the interview I was having trouble with the online application and was unable to change my availability times, giving them the available times and days I was able to work, this was ignored and they hired me on a full time basis, then reprimanded me for asking for fewer hours. I was fired without notice or review, management had noted issues with me but never actually sat down and talked to me about them. When contacting head office to complain about my treatment, the manager lied in order to cover his own skin. Thanfully the store is closed now, I hope the appaling exscuse of a manager is not in the same level of control. It was a complete disgrace.


  6. "Prostitutes to the company until they run out of budget."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -Discount card allowed for discount in any hmv store.

    Cons

    -Fixed term contracts. WARNING, there are no permanent positions. As soon as three months goes by, you are at the mercy of the budgets.
    -Conned into doing 12 hour night shifts for two weeks straight.
    -Absolutely no morale in the shop at all. Managers wouldn't even let us talk to each other. At all.
    -Poor pay.
    -Always ended up doing overtime, and never getting paid for it.
    -No responsibility on behalf of the managers for how the shop actually runs.
    -No work/life balance. Christmas was a case of not leaving before 7am earliest for most of December. Then New Year comes and the workers who took the hard work are gotten rid of.
    -Colleagues getting belittled for stupid things such as talking.

    Advice to Management

    Become more worker oriented and do what is best for not only your store but also your workers. They consistently give 110% but never get any appreciation and many including myself get shown the door after working ridiculously hard! People skills are seriously lacking as well. Basic management skills.


  7. "One of the worst companies I have ever worked for."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at hmv part-time (Less than a year)

    Pros

    None. Absolutely none at all.

    Cons

    Paid for "pure" card which we have to push on customers which gives them very little in return. You could buy the rewards on eBay for much less. Signed posters fpr example... available off the shelf for about £25 from online retailers, customers would have to spend £10,000 in hmv to acrue enough points to purchase one. Pure points also only last for a year before expiring. "Pure" profiteering at £3 per card if you ask me.

    Ancient inventory management system and laboriously old fashioned POS methods.

    Dejected staff that can't wait to leave at the end of their shift.

    Very low wages.

    Incompetent management, flawed purchasing strategy, lack of movement with the times.

    Interview was like an X factor audition and unnecessary 2nd interview for a part time sales advisor.

    Advice to Management

    It isn't 1999 any more. You haven't changed since then. It is absolutely no wonder you aren't doing well and you have massive staff turnover.


  8. "Not so hot"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    worked with some pretty great people

    Cons

    sexual harassment at work by customers, little/no security, pay was low, had me at part time pay while working full time hours


  9. "not good!"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Toronto, ON (Canada)
    Former Employee - Sales Assistant in Toronto, ON (Canada)
    Doesn't Recommend
    Disapproves of CEO

    Pros

    There' access to great music, movies, cd, dvd, blu-rays, just about anyting you want ot watch or listen to you can find it at hmv

    Cons

    they don't really treat their employees that well, and there isn't really any room for improvement or any place to move up to

    Advice to Management

    you guys should make employee communication more easy and foster that kind of relationship instead of just bashing everyone around


  10. "Wamp wamp"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    No opinion of CEO

    Pros

    Hmv has a flexible for staff if you are a music/dvd lover you find some good obscure stuff. Managers usually try to accomodate you as best as you can.

    Cons

    Higher ups at HMV didn't adapt and see the changes coming and now place is going under. Most senior staff saw it for a while.

    Advice to Management

    Should listen to staff and adapt to trends quicker and faster. Might be too late but good luck to HMV.


  11. Helpful (1)

    "Fallen Giant - Still Falling"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Royal Tunbridge Wells, England (UK)
    Former Employee - Anonymous Employee in Royal Tunbridge Wells, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at hmv full-time (More than a year)

    Pros

    Relatively flexible shift pattern, staff discount on products, great camaraderie, relatively good prospects if you are willing to move to the other end of the country and are fanatical about HMV

    Cons

    Regional management live on a different planet - management visits degenerate into turning the store into an ideal homes exhibition to match the pictures in the "handbook" (right down to the sticker drawer in the stock room). Not allowed a modicum of independent thought due to aforementioned "handbook" and centralised strategies. Working for the company is akin to joining a cult, if HMV is not THE all powerful obsession in your life - then expect limited to no job progression whatsoever. If you are lucky enough to progress - be prepared to be moved at a moments notice to other stores (i.e. you work in Scotland and are promoted to assistant manager at the other end of the country) and then maybe be told three months later that store is being closed due latest re-structuring. If you are lucky enough to get onto some kind of staff training other than handbook assimilation - expect that also to be cancelled without warning - successfully entered the graduate scheme only for it to be cancelled within a month and offered an inferior training position in its place (also in turn cancelled). For a company that had such a strong market position and with employees passionate about the products they sell it is a true disappointment that this was not being capitalised by the captains running the ship. Oh and they saw Digital and Online (iTunes et al) gunning for them for a long time and left it too late.

    Advice to Management

    Listen to your people and allow the true talent (rather than the latest round of robots fresh out of conditioning school) to shine. Alas - too late - The ship sank last year and is now being rationalised (i.e. being gutted). A real shame for such an iconic brand.


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