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Top Review Highlights by Sentiment
Excerpts from user reviews, not authored by Glassdoor
- "The only thing that was a positive was the great people that worked there and all have since been let go or have left" (in 61 reviews)
- "Great culture and hiring experience" (in 58 reviews)
- "Benefits are good for the area and pay is in line with industry standards." (in 56 reviews)
- "Everyone I met was friendly and professional and genuinely seemed to enjoy working there." (in 27 reviews)
- "Work life balance is good" (in 24 reviews)
- "Management is awful, completely awful." (in 21 reviews)
- "makes no sense, however I think there is a pretty good mix of managers and directors from outside and those promoted from within." (in 18 reviews)
- "Pay is low and it feels like leadership takes every step to keep it there." (in 13 reviews)
- "low salaries (but they say they're competitive)" (in 10 reviews)
- "Sales is favored by upper management over other departments." (in 8 reviews)
Ratings by Demographics
This rating reflects the overall rating of iCIMS and is not affected by filters.
- 5.0Nov 8, 2023Senior SDRCurrent Employee
Nice office, great teams and strong promotional track to stay on target for your personal and professional goals
long training period but necessary
- 1.0Aug 8, 2023AnonymousFormer EmployeeHolmdel, NJ
Coworkers and location is about it
This was by far the most stressful job I’ve ever had. I was completely overworked and unappreciated. My temporary manager is the reason I started looking for other work. This manager was incredibly unprofessional, sexist, and provided no actionable feedback. I was told I was going to get a promotion at the end of my first year only for my manager to not show for my review (my previous manager returned from leave and attended), provided no such promotion, and said I had an issue with “composure”. Not only is this sexist and unproductive feedback, but my “composure” issue was due to the new head of sales completely belittling me during a meeting with my largest client. He was known for doing this to fellow CSMs and nothing was done despite me escalating the issue. Terrible management and the new executive team made my last few months unbearable. The new executive team came in and added more responsibilities and slashed pay. This is not a company I recommend working for.11
- 2.0Aug 16, 2023AnonymousFormer Employee, more than 1 year
The people are some of the best around, many will go out of their way to collaborate and share their knowledge. Quiet hours are an awesome perk, having that break in the middle of the day can be so helpful.
There’s very high turnover. Senior leadership also has a high turnover. Along with that there seems the be an inability to stay focused on one goal at a time. Culture is almost nonexistent, everyone seems to be trying to make it through the day instead of happy to be there. The atmosphere has crashed with all the huge changes in leadership, personnel and policies that all took place within a year. The company values exist but aren’t present in the day to day work.11
- 3.0Aug 29, 2023Anonymous EmployeeFormer Employee
-One pro that usually goes unappreciated is the unsung heroes that go above and beyond for their customers and teams while treading water themselves (this includes some mid-level managers, support teams & developers) -Unlimited PTO -Learning experience
-Clear disconnect between service/support department and sales & upper level management -High turnover which is a clear distinguishing quality of the environment the company fosters -Knowledge gaps in training doesn't properly prepare you for the work environment you encounter...which you eventually learn from, but not w/o a lot of unnecessary & time-consuming obstacles7
- 3.0Aug 25, 2023Anonymous EmployeeFormer Employee, more than 1 year
Some really awesome coworkers! Great onboarding process that felt very welcoming. Good benefits and perks.
While the platforms have some great capabilities, the various platforms are more often than not challenging for clients to navigate, let alone self service. Product and support gaps are such glaring pain points, both internally and for clients. Compensation structure is a mess (changed a few times) and could be more competitive. Growth opportunities weren't there, in my experience. Completely different culture when I left than when I joined. Ultimately I think the company grew too quick and is now feeling those growing pains. Hope the company can rebound to what it once was!7
- 5.0Aug 18, 2023Account ManagerCurrent Employee, more than 5 yearsHolmdel, NJ
Great team environment, everyone is willing to go above and beyond to help bring folks up to speed.
In this role sometimes we do more internal selling to get things across the finish line for our customers whether it's projects or things within technical support which does take time away from our focus on growing our clients.1
- 1.0Mar 23, 2023Anonymous EmployeeCurrent Employee, more than 5 yearsHolmdel, NJ
unlimited PTO you wouldn't dare take and remote work but they will call you on Saturdays and Sundays.
Diane Fanelli and Pat Bakey are out of their minds, cold and clueless. They make big announcements and bigger mandates in the absence of any supporting facts. Diane has dumbed her account managers down so much they cannot answer the simplest questions for clients without sending them to the blackhole that is their terrible service department. Their motto is hands off who cares. Diane is a one trick pony with the empathy of a stone. She only talks about Digitalization because it aligns with her ruthless lack of empathy or sense of customer service. Good workers and employees would rather be interactive with their clients and proactively helpful - she wants all humanity removed from the process. It's not working. Pat Bakey is a screaming lunatic who lives and breathes insults by the dozens, he micro manages, creates unattainable objectives and hosts meetings on weekends. HR loves their programs and "support" systems and meetings and blah blah blah. They talk a great talk. No amount of unlimited PTO is worth the mental abuse they hand out like candy. Poor Brian Provost actually seems like a nice guy but he cannot know how Pat and Diane are behaving and actually condone it if he is. Steve Lucas played hot potato to that poor guy leaving him with Diane and Pat while he left for his next venture.31
- 4.0Oct 21, 2023Account ExecutiveCurrent Employee, more than 1 yearDelaware, OH
Great place, for a person who is used to frantic and stressful environment.
Long hours expect 12-16 hour days and some weekends with no recognition.
- 3.0Oct 30, 2023HR SpecialistCurrent EmployeeHolmdel, NJ
Flexibility and in my experience, empathetic leadership.
Unorganized, inconsistent practices and seems to lack strategic direction.
iCIMS Reviews FAQs
iCIMS has an overall rating of 3.8 out of 5, based on over 727 reviews left anonymously by employees. 68% of employees would recommend working at iCIMS to a friend and 55% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.
68% of iCIMS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated iCIMS 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.