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iCIMS

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iCIMS

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iCIMS Reviews

Updated Nov 28, 2023

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Found 668 of over 727 reviews
3.8
68% Recommend to a Friend
iCIMS CEO  Brian Provost
71% Approve of CEO

Found 666 of over 727 reviews

3.8
68%
Recommend to a Friend
71%
Approve of CEO
iCIMS CEO  Brian Provost
Brian Provost
21 Ratings

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Top Review Highlights by Sentiment

Excerpts from user reviews, not authored by Glassdoor

Pros
  • "The only thing that was a positive was the great people that worked there and all have since been let go or have left(in 61 reviews)
  • "Great culture and hiring experience(in 58 reviews)
  • "Benefits are good for the area and pay is in line with industry standards.(in 56 reviews)
  • "Everyone I met was friendly and professional and genuinely seemed to enjoy working there.(in 27 reviews)
  • "Work life balance is good(in 24 reviews)
Cons

Ratings by Demographics

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This rating reflects the overall rating of iCIMS and is not affected by filters.

    1. 5.0
      Nov 8, 2023
      Senior SDR
      Current Employee
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Nice office, great teams and strong promotional track to stay on target for your personal and professional goals

      Cons

      long training period but necessary

      1. 1.0
        Aug 8, 2023
        Anonymous
        Former Employee
        Holmdel, NJ
        Recommend
        CEO Approval
        Business Outlook

        Pros

        Coworkers and location is about it

        Cons

        This was by far the most stressful job I’ve ever had. I was completely overworked and unappreciated. My temporary manager is the reason I started looking for other work. This manager was incredibly unprofessional, sexist, and provided no actionable feedback. I was told I was going to get a promotion at the end of my first year only for my manager to not show for my review (my previous manager returned from leave and attended), provided no such promotion, and said I had an issue with “composure”. Not only is this sexist and unproductive feedback, but my “composure” issue was due to the new head of sales completely belittling me during a meeting with my largest client. He was known for doing this to fellow CSMs and nothing was done despite me escalating the issue. Terrible management and the new executive team made my last few months unbearable. The new executive team came in and added more responsibilities and slashed pay. This is not a company I recommend working for.

        11
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        1. 2.0
          Aug 16, 2023
          Anonymous
          Former Employee, more than 1 year
          Recommend
          CEO Approval
          Business Outlook

          Pros

          The people are some of the best around, many will go out of their way to collaborate and share their knowledge. Quiet hours are an awesome perk, having that break in the middle of the day can be so helpful.

          Cons

          There’s very high turnover. Senior leadership also has a high turnover. Along with that there seems the be an inability to stay focused on one goal at a time. Culture is almost nonexistent, everyone seems to be trying to make it through the day instead of happy to be there. The atmosphere has crashed with all the huge changes in leadership, personnel and policies that all took place within a year. The company values exist but aren’t present in the day to day work.

          11
          1. 3.0
            Aug 29, 2023
            Anonymous Employee
            Former Employee
            Recommend
            CEO Approval
            Business Outlook

            Pros

            -One pro that usually goes unappreciated is the unsung heroes that go above and beyond for their customers and teams while treading water themselves (this includes some mid-level managers, support teams & developers) -Unlimited PTO -Learning experience

            Cons

            -Clear disconnect between service/support department and sales & upper level management -High turnover which is a clear distinguishing quality of the environment the company fosters -Knowledge gaps in training doesn't properly prepare you for the work environment you encounter...which you eventually learn from, but not w/o a lot of unnecessary & time-consuming obstacles

            7
            1. 3.0
              Aug 25, 2023
              Anonymous Employee
              Former Employee, more than 1 year
              Recommend
              CEO Approval
              Business Outlook

              Pros

              Some really awesome coworkers! Great onboarding process that felt very welcoming. Good benefits and perks.

              Cons

              While the platforms have some great capabilities, the various platforms are more often than not challenging for clients to navigate, let alone self service. Product and support gaps are such glaring pain points, both internally and for clients. Compensation structure is a mess (changed a few times) and could be more competitive. Growth opportunities weren't there, in my experience. Completely different culture when I left than when I joined. Ultimately I think the company grew too quick and is now feeling those growing pains. Hope the company can rebound to what it once was!

              7
              1. 5.0
                Aug 18, 2023
                Account Manager
                Current Employee, more than 5 years
                Holmdel, NJ
                Recommend
                CEO Approval
                Business Outlook

                Pros

                Great team environment, everyone is willing to go above and beyond to help bring folks up to speed.

                Cons

                In this role sometimes we do more internal selling to get things across the finish line for our customers whether it's projects or things within technical support which does take time away from our focus on growing our clients.

                1
                1. 1.0
                  Mar 23, 2023
                  Anonymous Employee
                  Current Employee, more than 5 years
                  Holmdel, NJ
                  Recommend
                  CEO Approval
                  Business Outlook

                  Pros

                  unlimited PTO you wouldn't dare take and remote work but they will call you on Saturdays and Sundays.

                  Cons

                  Diane Fanelli and Pat Bakey are out of their minds, cold and clueless. They make big announcements and bigger mandates in the absence of any supporting facts. Diane has dumbed her account managers down so much they cannot answer the simplest questions for clients without sending them to the blackhole that is their terrible service department. Their motto is hands off who cares. Diane is a one trick pony with the empathy of a stone. She only talks about Digitalization because it aligns with her ruthless lack of empathy or sense of customer service. Good workers and employees would rather be interactive with their clients and proactively helpful - she wants all humanity removed from the process. It's not working. Pat Bakey is a screaming lunatic who lives and breathes insults by the dozens, he micro manages, creates unattainable objectives and hosts meetings on weekends. HR loves their programs and "support" systems and meetings and blah blah blah. They talk a great talk. No amount of unlimited PTO is worth the mental abuse they hand out like candy. Poor Brian Provost actually seems like a nice guy but he cannot know how Pat and Diane are behaving and actually condone it if he is. Steve Lucas played hot potato to that poor guy leaving him with Diane and Pat while he left for his next venture.

                  31
                  1. 4.0
                    Oct 21, 2023
                    Account Executive
                    Current Employee, more than 1 year
                    Delaware, OH
                    Recommend
                    CEO Approval
                    Business Outlook

                    Pros

                    Great place, for a person who is used to frantic and stressful environment.

                    Cons

                    Long hours expect 12-16 hour days and some weekends with no recognition.

                    1. 3.0
                      Oct 30, 2023
                      HR Specialist
                      Current Employee
                      Holmdel, NJ
                      Recommend
                      CEO Approval
                      Business Outlook

                      Pros

                      Flexibility and in my experience, empathetic leadership.

                      Cons

                      Unorganized, inconsistent practices and seems to lack strategic direction.

                      1. 5.0
                        Oct 12, 2023
                        Associate Software Engineer
                        Current Employee
                        Holmdel, NJ
                        Recommend
                        CEO Approval
                        Business Outlook

                        Pros

                        What a cool company to work for

                        Cons

                        There are not any that I can think of

                      Viewing 1 - 10 of 666 Reviews
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                      iCIMS Reviews FAQs

                      iCIMS has an overall rating of 3.8 out of 5, based on over 727 reviews left anonymously by employees. 68% of employees would recommend working at iCIMS to a friend and 55% have a positive outlook for the business. This rating has improved by 3% over the last 12 months.

                      According to anonymously submitted Glassdoor reviews, iCIMS employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at iCIMS. This rating has decreased by -2% over the last 12 months.

                      68% of iCIMS employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated iCIMS 3.7 out of 5 for work life balance, 3.7 for culture and values and 3.5 for career opportunities.

                      According to reviews on Glassdoor, employees commonly mention the pros of working at iCIMS to be senior leadership, career development, benefits and the cons to be compensation, management.

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                      Glassdoor has 727 iCIMS reviews submitted anonymously by iCIMS employees. Read employee reviews and ratings on Glassdoor to decide if iCIMS is right for you.