iCIMS Reviews

Updated May 7, 2021

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3.8
67%
Recommend to a Friend
62%
Approve of CEO
iCIMS CEO Steve Lucas
Steve Lucas
91 Ratings
Pros
  • "Everything was so organized throughout the interview process(in 41 reviews)

  • "Good work-life balance and nice people(in 29 reviews)

  • Cons
  • "Typical growing pains of any company that is expanding this rapidly(in 22 reviews)

  • "Let’s start by clarifying that the majority of high ratings on here are coming from new hires who are required to post a review after onboarding(in 18 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, less than 1 year

      Great People, Great Culture

      Apr 16, 2021 - People/Talent Leadership Role in Philadelphia, PA
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Culture is welcoming and supportive. People are smart and engaging. Technology is innovative and relevant.

      Cons

      Only downside is not being able to meet colleagues in person. Hopefully, more opportunity for person to person engagement will come in the months ahead.

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      1 person found this review helpful
    2. 2.0
      Former Employee, more than 5 years

      Overworked, underpaid, under appreciated

      Apr 29, 2021 - TSE II 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Decent health benefits provided and 401k match

      Cons

      Literally everything about the job. Upper management is completely out of their element and has no idea how to manage the help desk. Because of their negligence, support wait times have exceeded over an hour for phone calls and sometimes up to 9 days for a support ticket. The support team is expected to be at their desks at all hours of the work day and will get nastygrams from managers if they are perceived as idle for longer than a few minutes.

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      8 people found this review helpful
    3. 1.0
      Current Employee, less than 1 year

      PSA: You will be the 7-10th Account Manager your client has had in the last 12 months

      May 3, 2021 - Account Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits Nice coworkers in sales who want to help

      Cons

      Unbelievable churn in EVERY department (see other reviews) as a result of: Zero consideration for our clients experience Constantly shifting priorities that take away from selling Exec leadership sole focus on the bottom line and selling off the business In Account Management, you will face incredible headwinds at every turn. Our clients and colleagues are leaving at incredible pace and you will be expected to pick up the slack and apologize until you’re blue in the face with no solutions to provide to clients. I’ve never seen an organization care less about client or employee experience so while the technology itself is pretty solid, you are oftentimes boxed into a corner.

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      5 people found this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Fabulous company!

      May 7, 2021 - Vice Predident 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great people! great culture! great product!

      Cons

      nothing to mention at this time

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    5. 2.0
      Current Employee, less than 1 year

      Professional Services is tanking Fast

      Apr 12, 2021 - Professional Services in Denver, CO
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Unlimited PTO Direct managers are trying their best

      Cons

      Unfortunately Vista is only concerned with sales and does not seem to be worried that their services team has seen almost 100% turnover in the last year. That is not an exaggeration. Clients are promised impossible feats just to make a sale, become extremely demanding, and professional services is stretched painfully thin with little to no resources left.

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      12 people found this review helpful
    6. 2.0
      Former Employee, more than 5 years

      Things are steadily going downhill

      Mar 17, 2021 - Customer Service 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Good benefits, unlimited pto, extra holidays. Also great coworkers

      Cons

      The company has been steadily going downhill since Vista acquired them. It went from a great culture and fun work hard play hard environment to a totally different atmosphere. Processes make no sense and change every few months. They made lots of cuts to service areas and then wonder why customers are upset and leaving. The turnover in sales and service has been out of control. Then the ones left are so overwhelmed they end up leaving too. This is a cutthroat work culture where they do not care about employees Also don’t believe the positive reviews, as most are written by new employees during onboarding, when the rose colored glasses are still on

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      20 people found this review helpful
    7. 1.0
      Former Employee, more than 5 years

      The newish CEO got it half right (other half still pending).

      Apr 19, 2021 - Sales in Paris, 75
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Coming from the Toms River area makes for a great commute. -Very good benefits package.

      Cons

      -An incredibly negative sales culture for many years riddled with micromanagement. -A mass exodus of high quality sales leadership and talent in 2019/20. Literally a half dozen high quality sales leaders left the firm starting with the SVP Sales in 2019.

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      7 people found this review helpful
    8. 2.0
      Current Employee, less than 1 year

      Salary is good

      May 7, 2021 - TSE I in Holmdel, NJ
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team atmosphere to be a part of

      Cons

      The workload can be alot for the 8 hour work day.

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    9. 3.0
      Former Employee, less than 1 year

      Not great

      May 6, 2021 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company provides good base pay

      Cons

      Management support, company culture, lack of employee understanding from a C-level perspective

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    10. 4.0
      Current Employee, less than 1 year

      i don't want to review

      Apr 27, 2021 - Account Executive 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      nice people in the company

      Cons

      not same as old company

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    Viewing 1 - 10 of 502 Reviews

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