iCare Repair Reviews

Updated Oct 30, 2019

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4.2
73%
Recommend to a Friend
75%
Approve of CEO
iCare Repair  Owner and Founder Dan Peabody 	 (no image)
Dan Peabody
9 Ratings
  1. "The kickstart to my professional career."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Marketing Intern in Okemos, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iCare Repair part-time for less than a year

    Pros

    Flexible with schedule, opportunity to grow and learn, one on one feedback.

    Cons

    No cons, this was a great experience!

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  2. "Not so great place to work."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iCare Repair

    Pros

    Flexible scheduling, co workers are generally cool people

    Cons

    Underpaid for skilled labor, lied to about sick and vacation pay, small company so no benefits, women don't stay as employees for too long, managers generally work too many hours and salary starts at 500/wk before taxes - mandatory 45 hrs per week minimum. Full time employees unable to take sick or vacation time since they don't have anyone to cover for their shifts, employees have been fired for little to no reason.

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  3. "Terrible"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iCare Repair full-time for more than a year

    Pros

    Flexible scheduling, easy work, mostly laid back. Most of my fellow lower tier employees were very friendly.

    Cons

    Most everything. Terrible communication from higher ups regarding anything. They dont even attempt to hidr the fact that they consoder you lesser than them, to the point where one of them actually told me face to face they didnt feel i needed respect due to my financial standing.

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  4. "Technician"

    5.0
    • Career Opportunities
    Current Employee - Anonymous Employee 

    I have been working at iCare Repair full-time for less than a year

    Pros

    Amazing work environment and friendly management. Flexible schedule.

    Cons

    None None None None None

  5. Helpful (1)

    "Decent starter job"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iCare Repair part-time for more than a year

    Pros

    They offer a flexible schedule to work with school. Some of the people you will work with can be cool

    Cons

    Its retail so you work with the public. The company will throw you under the bus so fast when a customer is unhappy. my manager was not trained very well so it sucked to try and get help when I needed it

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  6. Helpful (1)

    "Fired because a previous tech that quit wanted to come back part time."

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Phone Repair Tech in Midland, MI
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iCare Repair part-time for less than a year

    Pros

    Will work around your school schedule. Laid back atmosphere from the company. Company will foot the bill for mistakes that are made.

    Cons

    Information from upper management is slow to arrive, if it arrives at all. You work retail customers can make phone repairs stressful. Watch your damage rating. If you have a higher damage rating than a previous tech that quit, and they want to come back you could be fired without notice. If you are fired they will tell you last minute and it will be effective immediately regardless of if you are on the schedule that week.

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  7. "Great Team environment!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iCare Repair full-time

    Pros

    I really like the Team feel this company offers. Your voice it heard no matter how big or small your question is.

    Cons

    Nothing really comes to mind.

  8. Helpful (1)

    "Fun Place to work"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Store Manager in Okemos, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iCare Repair full-time for more than a year

    Pros

    Great work environment, plenty of opportunities for growth, fixing phones and tablets is fun!

    Cons

    Pay is on the lower end, the work can be stressful (difficult repairs/upset customers)

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  9. Helpful (3)

    "Signed the Non-Compete, Now I'm Screwed"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Repair Technician in Lansing, MI
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at iCare Repair part-time for less than a year

    Pros

    Company events, mostly uplifting work envrionment, you get to work on smartphones

    Cons

    Ridiculous schedules, part time, unpaid work. Until they moved me to the Lansing location I loved my job. I think if you manage to never make any mistakes and everyone there continues to like you for the entirety of your employment you can do well. Just whatever you do, if you end up working in the Lansing location, don't make eye-contact with the manager. You will need to be independently wealthy and have the ability to work 24 hours a week for $9 an hour because their erratic schedules will prevent you from getting a second job. Once you manage to convince them to make your schedule slightly more regular so you can get a second job, you'll then be deemed non-hardworking even though you'll be working nearly 50 hours a week. At this job there are stretches of time where nothing is going on, just look busy or something. To make matters worse they'll illegally require you work off the clock by making you do a money drop after clocking out if you're closing the store. Some fun hearsay for you too, someone told me the owner of the company once almost fired a group of employees for discussing wages together. If this is true, it's also illegal. And if the company is found violating the law to your detriment as employee, know that they cannot enforce their non-compete clause. Remember that you are disposable, you're about to be screwed financially after they fire you. But it's okay because at least you're a "good guy."

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  10. "Repair Technician"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Repair Technician in Brighton, MI
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iCare Repair full-time for less than a year

    Pros

    It's a very modern, friendly, work environment. Most people who work in the company are around my age (23.)

    Cons

    The pay isn't as good as some other phone repair shops.

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