iContact Strategic Advisor Reviews | Glassdoor

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iContact Strategic Advisor Reviews

Updated Aug 21, 2019

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Found 3 reviews

1.9
StarStarStarStarStar
0%
Recommend to a Friend
100%
Approve of CEO
iContact CEO Geoffrey Alexander
Geoffrey Alexander
2 Ratings
  1. Helpful (7)

    "Lots of Potential. Stifled by Inept Managers"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategic Advisor in Morrisville, NC
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at iContact full-time for more than a year

    Pros

    It's an extremely casual work environment and employees are typically not micro-managed. Gym in the building, modern office, and most people are exceptionally friendly.

    Cons

    Certain higher-level managers that have been there for far too long have shown time and time again that they have no real vision for the products growth and the services that go along with it. Hiring of non-technical employees for a technical role based on personality rather than talent degrades the credibility of the larger team. It seems as though many of the tenured people are afraid to break from tradition, and... in the digital marketing space, this has lead to an exodus of customers and stifled the motvation and career development of talented people currently working here.

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    Advice to Management

    If dozens of people all complain of the same problem or have left the company because of the same issue, perhaps it's time to re-evaluate that issue.

    iContact2016-03-16

    iContact Response

    August 16, 2016Human Resources

    Thank you for your feedback. One of the things we pride ourselves on here at iContact is giving our employees a voice. We have conducted several employee surveys in the past months that have allowed us the opportunity to identify potential issues in the organization and address them. We encourage you to continue providing constructive feedback to leadership and the HR team. Our door is always open!

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  2. Helpful (4)

    "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Strategic Advisor 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at iContact full-time for more than 3 years

    Pros

    There are not any pros to working at iContact, except the flexibility to do whatever you want. You can come and go as you please because management does not care about you, your growth, or goals. But, you can work 9:30-4:30 with a 1.5 hour lunch each day no problem.

    Cons

    Too many to think of. Company is run horribly because they do not understand their place in the market, they do not have long term goals, and they do not learn from mistakes. They are doing things the same way they have been doing them for 10 years, and hire management that will continue this theme and do not allow employees to try to improve the company or implement their own ideas. I agree with previous posts... about lack of career advancement, and poor people in management positions. The management team cares too much about who is writing Glassdoor reviews than to actually fix the problems that are going on within the company.

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    Advice to Management

    Hire external management that are not just who internally sucks up the most. Bring in new ideas and look at what isn't working- including leadership. There is a reason for the insane amount of turnover in sales/ services over the last two years. Most of that is management and the teams realizing this company is going nowhere fast. Provide professional development to everyone! This does not exist now and it is very... clear in moral and how leaders act (especially within services). Just Google best business practices and maybe implement one or two.

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    iContact2019-08-21
  3. Helpful (9)

    "Highs and Lows."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Strategic Advisor in Morrisville, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at iContact full-time for more than a year

    Pros

    Has the potential to be great, management just doesn't seem to know how to leverage employees properly. Work life balance is good, unless you are one of the few that management consistently leans on. Company seems to be in a bit of an identity crisis, are we a services company or a application for small businesses?

    Cons

    Turnover is huge. Recent purchase is still debatable - Seems to be a good thing, unless iContact gets wrapped up into Campaigner. If J2 is willing to let us build the product that matches our small business model (again, this is debatable), we will succeed. VPs don't seem to be on the same page and GM doesn't stand his own ground. Internal promotions are a joke. Management circles through their favorites, even... if those favorites do not have the proper experience. There is a certain mold that you need to fit in order to be successful and it often doesn't rely on your work ethic. Reviews are pointless. Don't bother trying to stand up for yourself, you'll immediately be shunned. It'd be nice to see the GM actually acknowledge his workhorses. You can go months without having someone thank you for your efforts or tell you that you are doing a good job. The company isn't that big, it's not that hard to be thankful for the people that are in the trenches, especially when it comes to customer support/service.

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    Advice to Management

    Pick one path and define your space in the market. Listen to your employees and value them, otherwise, you'll keep losing people that are your workhorses, actually invest in the company and care about the direction. If not, you'll be left with a team of robots that have no stake in the company and only care to gain a paycheck and leave right as their 8 hours are up. J2, take a look at the top, it's not hard to... discover the root of the problems and why we've had so much turnover. Create positions that actually resonate to what our client base needs, not some model that you've seen work with companies that are not in our market. Management, take ownership of when something fails, your employees didn't fail without you guiding them. Don't speak down to your employees, they are the reason you are where you are. Stop creating an environment that thrives on competition and pinning one person against another. Be transparent. Set goals months ahead of time, rather than just on the state of the current numbers. Stop playing catch up and actually set plans.

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    iContact2019-03-06
Found 3 reviews