iContact "lack of communication" Reviews | Glassdoor

iContact Employee Reviews about "lack of communication"

Updated Oct 16, 2019

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Found 58 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
95%
Approve of CEO
iContact CEO Geoffrey Alexander
Geoffrey Alexander
18 Ratings
Pros
  • "Good work/life balance in general(in 11 reviews)

  • "From upper management, to sales, to account managers, to the support and beyond, iContact is full of great people(in 8 reviews)

Cons
More Pros and Cons

Reviews about "lack of communication"

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  1. Helpful (3)

    "Great People, Changes with New Acqusition"

    StarStarStarStarStar
    Former Employee - Professional in Morrisville, NC

    I worked at iContact full-time for more than a year

    Pros

    Fantastic people from President Geoff Alexander, to management to co-workers who care about each other and the product. Customers and prospects appreciate the service and support and are pleasant to deal with.

    Cons

    Uncertainty and lack of communication following the acquisition by J2Global Media. Lots of change is driving cultural unrest, uncertainty and some trust issues.

    Advice to Management

    Earn trust by being fully transparent with current staff. Don't make statements that are not backed up by actions. Show that your staff is important to the bottom line before more people find new opportunities.

    iContact2019-05-28
  2. Helpful (3)

    "Love it besides a few kinks because of acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales in Morrisville, NC
    Recommends
    Positive Outlook

    I have been working at iContact full-time for more than a year

    Pros

    -great people, wonderful work dynamic -the work environment encourages fun and creativity, but holds your performance at a high standard (basically, most management won't micro-manage as long as you maintain a high level of performance) -amazing benefits -great product that is very exciting if you are interested in email marketing/SaaS -I can't stress more how wonderful the people are

    Cons

    -most growth opportunities are Vocus opportunities which is headquartered in Maryland -there are still some communication and other issues since the acquisition -lack of communication between departments

    iContact2013-05-25

    iContact Response

    August 16, 2016Human Resources

    Thanks for the review! We're happy to report that since the Cision/Vocus merger it has been smooth sailing and iContact is back in full swing.

Found 58 reviews