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iCracked Reviews

27 reviews

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4.2
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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AJ Forsythe
23 Ratings

27 Employee Reviews

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Pros
  • "Health benefits, catered lunch and dinner, company outings, awesome culture" (in 3 reviews)

  • "free lunch every day and full stocked kitchen" (in 2 reviews)

Cons
  • "they don't want to hear any thing negative" (in 2 reviews)

  • "This was just a scam for them in order to replenish old Itechs with new" (in 7 reviews)

More Pros and Cons

  1. "Great place to develop and grow"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iCracked full-time (More than 5 years)

    Pros

    Free Food/Snacks
    Unlimited PTO
    Very Smart and Friendly coworkers
    Management promotes a 'learning' culture
    Room for personal development and growth
    Clear vision from management - Taking new steps into using our core technology and service expertise into new verticals.

    Cons

    There isn't always a perfect process in place, we're building the playbook.

    Advice to Management

    Keep up the transparency and vision. You can't instill the reasons 'why' we do what we do enough. This is why I come to work and work hard everyday.


  2. "BI Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iCracked full-time

    Pros

    good work environment, people are nice to each other, get very cozy schedule to work. There is river outside the building, you can see Oracle when you work.

    Cons

    The sluggish work pace make people feel sleepy and don't know what they should do, too many senior positions, like CFO, CTO, are useless in a small company.

    Advice to Management

    need to think about how to make your work effective and efficiency, the competition is crucial, the unreal investigation will kill the limit benefit.

  3. "The company that I love"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at iCracked full-time (More than a year)

    Pros

    I get to take my responsibilities, work the way I like. Flexible hours, unlimited vacation, free lunch and snacks. Of course, I worked very hard and put my heart into the company.

    Cons

    -company politics as it growed bigger
    -some employees carry big titles but not doing their jobs

    Advice to Management

    -restructure, put the right person on the right place
    -better communication before/after making a decision
    -review thesalaries, it was too unfair. At least two people that I know getting much better pay than me where their contribution to the company can't compare to mine.


  4. "Great people, great office"

    StarStarStarStarStar
    Former Employee - Software Developer in Redwood City, CA
    Former Employee - Software Developer in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iCracked full-time (Less than a year)

    Pros

    Everybody is really, really friendly and the office has a great atmosphere. There isn't much privacy, but there are several meeting rooms you can snag if you need some quiet time. When I was there they had catered lunch every day. They say culture comes from the top and you can really tell that AJ wants people to be happy there.

    Cons

    There have been some layoffs recently as a consequence of a shift in strategy. I would still recommend them as an employer.


  5. "Good people, bad product"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at iCracked full-time

    Pros

    Good people, fun environment, free snacks.

    Cons

    Selling a product that doesn't seem viable.


  6. "n/a"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    Pros

    free lunch every day and full stocked kitchen. nice location.

    Cons

    very junior people are managing in most of the teams. stay away from G&A team from here. no one knows what they are doing in G&A. verbally abusive , feel like you are robot too. they don't want to hear any thing negative.

    Advice to Management

    please listen to your employees .


  7. Helpful (2)

    "Technician"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Technician in Lafayette, LA
    Current Employee - Technician in Lafayette, LA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iCracked part-time (More than a year)

    Pros

    The ability to work on your own time and be your own boss. Setting your own prices for repairs and services.

    Cons

    Keeping track of inventory and accounting. Having to drive long distances for repairs that may not be worth it.

    Advice to Management

    To have a better pricing and quality of products. To have more up sell products in the online store.

  8. Helpful (11)

    "From 100 employees to 30...going down fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    -free food
    -paid for not doing much work
    -fun vibe
    -big office

    Cons

    -pay sucks
    -no management objective
    -I prob will not have a job in six months

    Advice to Management

    Give bonus when promised

    iCracked Response

    Oct 20, 2016 – People Operations Manager

    Hi there, I'm terribly sorry hear you feel this way. We want our employees to be happy working here. If you feel your manager has not communicated our objectives properly, or that a commitment that... More


  9. "iCracked"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great benefits
    Fun team
    Access to tools needed
    Growth opportunities if you are ambitious
    Flexible

    Cons

    Long hour and lengthy projects
    Very high expectations for what you contribute
    Cliquey and definitely a frat bro start up mentality and group


  10. Helpful (1)

    "A supportive, vibrant & challenging place to work."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Redwood City, CA
    Current Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iCracked (More than a year)

    Pros

    A lot of change has been happening in the last few months, but it's for the better. I feel like this company is bridging the gap between 'start-up' and a force to be reckoned with. Things are getting more professional, real key players are joining the team, and we're making serious moves in the industry.

    I feel supported in my career advances and that most of the management truly wants their direct reports to succeed. My work is challenging but not too daunting, and I'm always learning because I'm trusted to tackle things I've never done before.

    It's pretty easy to talk openly about what's going right wrong in the organization. Transparency is a value that's taken very seriously. The office space is fun, we are fed yummy food and there's lots of snacks (I like eating I guess?).

    Oh yeah the people are awesome too.

    Cons

    It's taken a while to get the right people in the right roles and focus in on our true goals.

    Although we've come a long way from the 'fratty start-up' vibe, I wish we'd do more happy hours!

    Advice to Management

    Develop a better path to advancement within the company.

    Support more skill learning and professional development outside of normal business hours like having more guest speakers come in.

    iCracked Response

    Mar 8, 2017 – People Operations Manager

    Hey, thanks for the thoughtful review. We appreciate the feedback and will work hard to improve where we are doing well and work on what we need to get better at!


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