iCrossing Reviews | Glassdoor

iCrossing Reviews

Updated April 18, 2017
128 reviews

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3.2
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Nick Brien
30 Ratings

128 Employee Reviews

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Pros
  • Work/life balance is strong, with an active social scene in both the London and Brighton offices (in 15 reviews)

  • You can learn a lot because there are really some bright people here (in 6 reviews)

Cons
  • Senior Management only cares about themselves (in 9 reviews)

  • The agency is top heavy with loads of new senior management / exec hires while all the workers have been let go or quit (in 8 reviews)

More Pros and Cons

  1. Helpful (3)

    "Toxic working environment and poor management"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iCrossing full-time (More than 3 years)

    Pros

    You can learn a lot because there are really some bright people here...

    Cons

    The bright people are mostly not in management positions. The agency is very political and upper management can not be trusted. To get ahead, you must show you are fully in admiration of the CEO. Do not make the mistake of confiding in other C-level executives or it will come back to haunt you. They are two-faced. The COO contributes to an environment of intrigue and distrust. The Chief Talent Officer is not effective in handling people well and keeping talent. The CEO seems to be aggressive when he does not understand something or disagrees with it and he does not understand the finer details of digital marketing. He can communicate well in certain situations, but he is better at being in the spotlight than actually contributing to the progression of the agency. He has not managed to devise or communicate a strategy for the whole agency that employees can identify with or believe in. The agency claim is very vague and intangible. The CEO seems to be stretched in this position and is not capable of taking criticism - to the detriment of the agency. The agency is top heavy and ready to topple. Little appreciation is shown to the true heroes. Too much fluff at the top. Not surprising that top talent is leaving or looking elsewhere.

    Advice to Management

    Look yourselves in the mirror and ask yourself whether you are really doing a great job.


  2. "A Good Agency Gone A Bit Too Corporate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - SEO Analyst in Brighton, England (UK)
    Former Employee - SEO Analyst in Brighton, England (UK)
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at iCrossing full-time (More than a year)

    Pros

    Always worked on top tier clients, with friendly people in a nice office; all expenses were paid for, including regular trips from London to Brighton. I mostly enjoyed my time working for this firm, particularly across the first year.

    Cons

    My only real criticism is that progression was non-existent, despite a number of clearly deserving high performers. The feel also started to become a little bit like if you were willing to help, then you'd often be 'expected' to continue to take on work, but I think that was more a circumstantial thing, rather than cultural.

    Advice to Management

    When I joined, iCrossing was a really cool, innovative place to work; it feels like the 'corporate' side had taken over and it's started to lose the fun. Worth keeping an eye on that.


  3. "Great place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iCrossing full-time (More than a year)

    Pros

    Icrossing is a great place to work, I would recommend, the pros that stand out are:
    Great Team - Fantastic people
    Benefits
    Progression

    Cons

    There were no cons, it was a great place to work


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  5. "A pretty neutral review."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Disapproves of CEO

    I have been working at iCrossing full-time

    Pros

    Good people. New management has been doing a better job on financial terms compared to their predecessors.

    Cons

    Certain parts of the organization are still silo'ed. After several years, the team that I am on is still facing identity-crisis.

    Advice to Management

    However possible, invest real money on the technology that will help drive key results - even if it means lesser short-term margins.


  6. Helpful (2)

    "Needs fixing at the top"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Brighton, England (UK)
    Former Employee - Anonymous Employee in Brighton, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iCrossing full-time

    Pros

    Smart employees, a good place to learn the basics in a short time. Great Brighton location and laid back culture.

    Cons

    Smart people are lost because they're not given a chance to flourish. Senior management too caught up in each other. No hunger for innovation or new ideas.

    Advice to Management

    Experience is valuable, but so are new ideas. Longest there does not equal always right. Stop losing smart people by offering more chances for progression. Stop floundering.


  7. "Media Analyst"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iCrossing full-time

    Pros

    very nice people to work with

    Cons

    a bit disorganized as a company


  8. Helpful (1)

    "Media Manager"

    Star Star Star Star Star
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iCrossing full-time

    Pros

    The office is an a great location and great building

    Cons

    Extremely High turnover and management has no direction


  9. "Associate Creative Director"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iCrossing full-time

    Pros

    Great people. Great facilities.

    Cons

    Poor leadership. No culture. Mediocre pay.

    Advice to Management

    Hire smarter people in leadership roles. Pay better. Have a clear mission rather than the cliché you had "connecting people through moments" blah blah blah.


  10. Helpful (3)

    "Run for the Hills"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Disapproves of CEO

    I worked at iCrossing full-time (Less than a year)

    Pros

    Nothing nice to say but the Hearst Cafe is great

    Cons

    One hot mess! They over pay to make up for the terrible management. The worst company I ever worked for.


  11. "Typical agency"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    No opinion of CEO

    I worked at iCrossing full-time (More than 5 years)

    Pros

    Lots of great clients. Strong in SEO

    Cons

    Confusing and turbulent. No stability.


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