iHerb Reviews | Glassdoor

iHerb Reviews

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Found 142 reviews

3.6
StarStarStarStarStar
Rating TrendsRating Trends
66%
Recommend to a Friend
82%
Approve of CEO
iHerb CEO Reza Faraee
Reza Faraee
88 Ratings
Pros
  • "Company is growing at a rapid pace opens opportunity for growth(in 7 reviews)

  • "Friendly working environment, a lot of opportunity to learn, and good benefits(in 10 reviews)

Cons
More Pros and Cons
  1. Great place to work

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Warehouse Department Supervisor in Elgin, IL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time for more than a year

    Pros

    A friendly environment to work for.

    Cons

    There arent any cons for iHerb.

    Advice to Management

    Keep up the good work Elgin!

    iHerb Response

    February 5, 2019Talent Acquisition

    We are so pleased to have you as part of the iHerb family!!! Thank you for leaving feedback...Elgin is one of our newest locations and the team welcomes any ideas or recommendations by way of a fresh pair of eyes. As a progressive employer, we will continue our efforts to remain an ...

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  2. So far, so good!

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time for more than a year

    Pros

    This is a very employee-centric company and the benefits are pretty good (other than the minimal number of holidays recognized)

    Cons

    Due to the rapid amount of growth being experienced, things can change quickly from day to day

    Advice to Management

    Look at your holidays recognized vs. other companies, and revise to at least be at standard

    iHerb Response

    February 5, 2019Talent Acquisition

    Welcome to the iHerb family. Thank you for your transparency and recommendations as these do not fall on deaf ears. As a rapidly growing company that serves the globe, we understand the delicate balance of providing 24/7 service to our customers while remaining sensitive to domestic ...

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  3. Awesome company

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time

    Pros

    Great benefits, awesome people from top management to warehouse, help is always around the corner if you need it

    Cons

    Not enough breakfast cereal options :p

    iHerb Response

    February 5, 2019Talent Acquisition

    Thank you for taking the time to leave feedback. It's such a pleasure to hear that you appreciate the people - we are pretty fond of them as well. I will share your feedback in relation to the limited cereal options...I mean breakfast is the most important meal of the day!! LOL

  4. Helpful (1)

    Amazing company if you are a top performer.

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Product Manager in Irvine, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time for more than 2 years

    Pros

    IT as a whole- Fast career growth, super smart people, very little red tape, rapid development cycles, great office space and perks. PMO team in Irvine- Being a part of the PMO team in Irvine is challenging and deeply satisfying. True product professionals can thrive in an environment like this where they are right in the center of business, technology and customers. I’ve read some negative reviews of the company and...

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    Cons

    You often can’t find any quiet time to do deeper thinking work. Undo the conference room renaming. More outside meetings. ;)

    Advice to Management

    Improve interviewing practices to make sure our outsides looks as awesome as we are on the inside.

  5. Helpful (2)

    Selling big dreams while struggling to function

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Material Handler in Easton, PA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iHerb full-time for more than a year

    Pros

    The benefits are really good and fair pay for easy work

    Cons

    You are expected to dedicate all of your time to this job. They stretch 8 hours of work into mandatory 12 hour days. Never get paid on time or missing hours. Leadership blames associates for their own short-comings. -Poor leadership -Questionable Policies "If you go to HR you will be fired" -Clique mentality from leadership -No job security (Must be a yes-man) -Gas-lighting (to shift blame off of leadership)...

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    Advice to Management

    Stop pushing the blame and ask employees for help with your (currently failing) process.

  6. Helpful (6)

    Prepare for a stressful and humiliating experience

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead in Irvine, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iHerb full-time for more than a year

    Pros

    - Free gym if you have time to attend - Snacks - Compensation, if you negotiate well

    Cons

    All negative reviews are true - politics win here, no one needs your ideas - be prepared to be a 'yes-man' - very low technical expertise, you won't learn anything - no one understands exactly how the platform works - not a tech company - the system is flaky and very unstable, therefore you'll be occupied 24/7 - there is no support from management, you completely on your own - churn rate is really high

    Advice to Management

    Read negative reviews, they are real

  7. Helpful (19)

    Beware All Who Enter

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Graphic Designer in Irvine, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iHerb full-time for more than 2 years

    Pros

    Office space and equipment isn't too bad.

    Cons

    -Terrible design direction that is primarily dictated by the owner and inexperienced middle managers. -If you are a designer in the Orange County area, it's my responsibility to let you know to stay away from place if you care about your craft. These design positions created here are pixel pusher jobs without any care or respect for the design process.

    Advice to Management

    -Work on your culture. Don't have field trips or a bunch of sugar snacks to eat and mistake that for "taking care of your team". Also, be present and take ownership of your staff. I have never felt so disconnected from a single team in my entire life. Good culture is only earned by trust. Most of the designers here feel defeated and live in survival mode. You should hear all the soul crushing thoughts they think, and...

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  8. Helpful (9)

    Work from home policy needs to evolve

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iHerb full-time for more than a year

    Pros

    People are nice Clean office with snacks available all day HR is on top of what's going on and always willing to help

    Cons

    The company is still not a big fan of working from home, it's 2018 :) We have to pay for parking Not enough training

    Advice to Management

    Work from home policy (at least part-time) needs to evolve as most of us spend a lot of time stuck in traffic every day. That would allow us to be more productive and less stressed in general, as well as have more time to be with our families.

  9. Helpful (12)

    Administrative

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at iHerb full-time for more than 2 years

    Pros

    Good benefits. Generous time off policy for management.

    Cons

    Toxic work environment. Consider only if you have no other means of putting food on the table.

    Advice to Management

    Remember your employees are your greatest asset.

    iHerb Response

    February 13, 2019Talent Acquisition

    Thank you for your transparency in relation to your most recent experience working with iHerb. It is disheartening to hear your concerns regarding your work environment. It appears you are currently employed here and we would appreciate the opportunity to address your concerns. You ...

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  10. Helpful (9)

    Picker

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Picker/Packer in Perris, CA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iHerb full-time for more than a year

    Pros

    Fairly clean environment; lots of overtime if you are into being a workaholic; nice to have water ator near work station since work is very fast paced.

    Cons

    Fast-paced; Supervisors constantly criticizing employees after the three minute walk back from breaks, especially during last break when you are the most tired in a 12 hour shift; Forced mandatory overtime, no work life balance for warehouse workers; Warehouse people treated like a piece of meat, expendable and disposable; High turnover of workers; 5 minute training on the warehouse with high expectations in productivity...

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    Advice to Management

    Stop treating employees as potential thieves, very humiliating. Better training for new employees and management on how to be compassionate managers. Stop demanding new employees sign off on 30 minute break after 10 hours, very unethical since cannot proceed with hiring without signing this waiver.

Found 142 reviews