iMakeNews Reviews | Glassdoor

iMakeNews Reviews

Updated February 1, 2017
11 reviews

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3.5
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Ben Levitan
4 Ratings

11 Employee Reviews

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  1. "Great company."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook

    I worked at iMakeNews full-time (More than 3 years)

    Pros

    Really had awesome time working there before it was sold. Solid benefits, good pay and cool people.

    Cons

    Company that bough it has no feel for how Massachusetts companies work. How can you force someone to lose weight or quit smoking and if they don't you get terminated. Yup those were the rules.


  2. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    close to home- dot com atmosphere

    Cons

    no growth- management confused. HR clueless

    Advice to Management

    learn about who your employees are = not just what coworkers talk about them

  3. "Nice Place to work"

    StarStarStarStarStar
    Former Employee - Executive Director in Waltham, MA
    Former Employee - Executive Director in Waltham, MA

    I worked at iMakeNews (More than 3 years)

    Pros

    The People were great to work with

    Cons

    The Commute was long and it was never the same after it was acquired.


  4. "Account Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Fun and exciting company to work for AT FIRST. Great starting salary! They lure you in with beer and wings Fridays, but then when they were bought out totally flipped a switch.

    Cons

    - Training program is terrible
    - Accounts are transferred too much
    - High turnover


  5. "Unsure of the future since recent acquisition"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    Pros

    laid back environment for now
    free food
    flexible schedule
    great people
    the pay is decent for the job you are doing

    Cons

    everyone is getting laid off except for a lucky few
    drug testing/nicotine testing to begin in September
    the health care plan has changed for the worse due to the new company acquisition


  6. "Worked at IMN for 1 year"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at iMakeNews full-time (More than a year)

    Pros

    Really great products and people. The best company I worked for to date and was really ready to grow with the organization. Great benefits, engaged HR department, good name out in the field- RARELY heard a bad word spoken of the company.

    Cons

    The company was acquired in August and culture was completely changed. Not just a shift but a 180 degree turn from what we were used to as employees. Really sad, a lot of us were heartbroken.

    Advice to Management

    None, doesnt matter anymore.


  7. Helpful (1)

    "Great experience, but unsure future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at iMakeNews full-time

    Pros

    Great working environment with great culture; good work life balance.

    Cons

    After the merger, it is unclear the direction of the company.

  8. Helpful (1)

    "That poop that you just took? Make sure you log it in SalesForce."

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Waltham, MA
    Current Employee - Account Manager in Waltham, MA
    Doesn't Recommend
    No opinion of CEO

    Pros

    The employees – intelligent, always willing to help, great sense of humor
    Fair to competitive pay
    Excellent benefits
    Convenient location off of 95
    Free coffee/tea/soda/seltzer
    Free on site mini gym
    Occasional beer and wings celebrations
    Casual dress

    Cons

    Incompetent upper management
    Middle management doesn’t have time to properly manage their teams
    Micromanagement
    Lack of communication between departments
    Unorganized
    Poor morale
    Outdated system
    Rude clients (though this is expected when you’re working in the automotive industry)
    Impossible work load and expectations (150 – 200 accounts)
    Company is performing poorly
    Don’t even think about leaving a minute before 5:30pm

    The main problem with Imakenews is a lack of proper leadership. Upper management is so far removed from the day to day dealings and processes of our services that they cannot make sound requests or decisions. One day management will demand X” and after pouring hours into completing “X” management will come back with “Forget about X, do Y instead.” Upper management’s constant, hasty requests are unrealistic especially considering how overloaded and pressed for time Account Managers are. The list of responsibilities and expectations grows on a daily basis yet there is no additional compensation or reward. Account Managers – despite being client facing – have no voice in the company. Perhaps if they spent a day in their shoes they would see just how challenging (and vital!) the AM role is to the company and understand that not every request can be handled at the snap of a finger.

    Further, the Account Management position drastically changed from its original intension. The position transitioned into a telemarketing role – harassing your clients on a daily basis to take your surveys, schedule a report review, schedule an account review, etc. You almost wonder if you should be paying your clients to deal with you... And you better believe if you don’t get your work done you’ll have a manager sitting on your lap until it’s completed (and every single detail is tracked in Sales Force).

    From the account management role there aren’t many career paths. The company claims you can “design your own position based on your strengths” but in reality the company is too thinly spread to move anyone around. Moving an AM out of their current role would be detrimental to the entire department. Oh and thinking about asking for a rise? HA -- that’s just silly.

    In short, Imakenews is where happiness goes to die.

    Advice to Management

    Hire more AMs
    Lower AM account load
    Fire poor performing employees – hint: ones that run their own personal businesses out of their cube
    Open the doors of communication between ALL departments (sales, production, client services, billing, etc.)
    Offer AMs commission for up selling existing accounts
    LISTEN TO YOUR EMPLOYEES!


  9. Helpful (2)

    "A Great place to start but not to stay at long -- though most out stay their welcome"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Manager in Waltham, MA
    Current Employee - Account Manager in Waltham, MA
    Approves of CEO

    Pros

    Very liveable salary I would call it pretty above average.
    A monkey could be trained to do this job.

    Cons

    Many of your clients are going to treat you poorly but there are exceptions.
    Management is a mess, no one who deserves to get axed does.
    Plenty of incompetence to go around.

    Advice to Management

    Fire those who have routinely proven they can't hack it. Promote those who routinely exceed goals and venture above and beyond their job duties. And for Christ's sake give us the tools we need, not excuses.


  10. "A Great Company But..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at iMakeNews full-time (More than 5 years)

    Pros

    A great company with lots of great people. The amount you can learn from others here is quite amazing.

    Cons

    Old software that constantly is held together by the people behind the scenes. It is unreal how many 'hacks' have to be done to sometimes make things work that should be able to be done with the software.

    Advice to Management

    Spend some time seeing what's involved on the back end. There is alot of work from both the client services team and dev/ops to keep the system running smoothly from the client's perspective. What the system lacks from a software perspective due to it's age forces CS, DEV and OPS to all have to work together to make up for it in manpower. Whether it's a hack in some template, a quick dev fix or Ops babysitting the system to make sure emails go out unblocked, and as fast as possible. There are a small group of people that do alot of heavy lifting to keeps things going and as seemless as possible to the client, that group of people is burning out fast.


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