iMatrix (California) Internet Consultant Reviews | Glassdoor

iMatrix (California) Internet Consultant Reviews

Updated November 5, 2017
23 reviews

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3.2
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Bob Brisco
9 Ratings

Employee Reviews

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Pros
  • The office is fun the people are great (in 6 reviews)

  • Friendly work environment with plenty of opportunity for advancemennt (in 6 reviews)

Cons
  • Low Pay- salaries are not competitive with those in the digital marketing industry and there is a high turnover rate of employees as a results (in 8 reviews)

  • Really terrible commission structure (in 5 reviews)

More Pros and Cons

  1. "IC The job is what you make of it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internet Consultant in Mira Mesa, CA
    Current Employee - Internet Consultant in Mira Mesa, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at iMatrix (California) full-time (Less than a year)

    Pros

    Great training and support, from the fellow co-workers all the way up the the executives. Nothing hidden or tricky, the job is hard but rewarding. Fair commission structure where very high revenue streams are possible if you work hard enough for it. Free coffee, they buy lunch for everyone on occasion. Incentives for good work, Amazing team atmosphere. Make everyone feel welcome. Opportunities for growth for those who show initiative. Opportunities for company travel. Brand new building about to be finished. Starter program for new employees to help get them on their feet.

    Cons

    There are a few employees ( mostly new hires) who don't take the job seriously and spend a lot of time just making noise and distracting those who want to work/ be successful

    Advice to Management

    Keep an eye on the new heirs, don't let the ones who aren't mature enough to handle the responsibility of a real job distract/corrupt/drive away those who want to do their job well. But over all I think management is doing a great job considering the amount of recent growth.


  2. Helpful (3)

    "Promise more than they can deliver. VERY HIGH turnover rate"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Marketing Consultant
    Former Employee - Internet Marketing Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iMatrix (California) full-time (Less than a year)

    Pros

    casual work attire, awesome co workers, and fun work environment

    Cons

    7 am - 4pm shift (traffic both ways)! cold calling with no actual help generating leads (99% of your workday is spent failing. The training is a joke. Expectations for results are set WAY too high. The "tools" they give you to be successful are not as effective as they say they are.

    Advice to Management

    Spend less time trying to build, grow, and expand by hiring so many employees. I'd suggest focusing on the quality of hiring and do a better job preparing/training those people to be successful.

  3. Helpful (5)

    "Run!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Internet Consultant in San Diego, CA
    Current Employee - Internet Consultant in San Diego, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at iMatrix (California) full-time (Less than a year)

    Pros

    The office is fun the people are great! Ping pong table in the middle of the floor Friday games. But that's all you have to look forward to.

    Cons

    The product sucks made 75 cold calls a day with no appointment. You are stepping in the toes of other employees and annoying the doctors you are marketing your product to. They have heard the same sales pitch 5 times! The only leads come in the form of trade shows that you can't go to unless you hit quota 6 times which won't happen!

    Advice to Management

    Favoritism is a huge thing in this office if your the new guy/ girl good luck!


  4. Helpful (2)

    "Fun Company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Inside Internet Sales Consultant in San Diego, CA
    Current Employee - Inside Internet Sales Consultant in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iMatrix (California) full-time (Less than a year)

    Pros

    Casual dress attire, friendly atmosphere, great people and great training!

    Cons

    You have to be in office by 7am


  5. Helpful (7)

    "Take It or Leave It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Marketing Consultant
    Former Employee - Internet Marketing Consultant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iMatrix (California) full-time (Less than a year)

    Pros

    This was the first full-time (and sales) job I ever had. The two individuals who trained me were both hard workers, great listeners, and competent leaders who knew sales inside and out. They gave me a solid foundation for my future sales jobs. How they ended up at iMatrix is beyond me, but their advice has served me well. I loved using the in-house gym before it was shut down.

    Cons

    If you've been reading the negative reviews, thinking they're all written by a bunch of entitled millennials with no work ethic, I urge you to ask yourself, "Why would a company like iMatrix even hire them?" If they reached out to you, have you just graduated college? Were you a student-athlete? Do you live in PB and love getting drunk on the weekends? Do you remember the iMatrix group interview? Did you notice that no one there looked a day over 30? This is the kind of people they want; Young, dumb, and hungry.

    The bottom line is that if you're a SERIOUS sales professional with years of experience who's used to large commissions, you are NOT what iMatrix seeks. While they might argue that this is all part of "keeping the company culture young", let's call a spade a spade: They don't want real sales professionals here. They're too expensive.

    By far the worst experience I had was during a company Padres game. Someone from the company got intoxicated and behaved VERY inappropriately with me (I later learned he was fired for being too hungover to go to a trade show). I should have reported it to HR, but I didn't. Now, I'm not one of those easily-triggered feminist or anything like that, but I say this to highlight how iMatrix is willing to sweep a lot of things under the rug so long as you make the company money. You're only as good as your numbers, even if your conduct leaves a lot to be desired. Glassdoor wouldn't even let me post this review had I mentioned the other things I witnessed.

    Lastly, if you're thinking "Awesome! This is one of those cut-throat, boiler-room, Wolf-on-Wall-St. environments where the pay is massive", think again. Compensation is peanuts compared to what you could be making elsewhere. If you're just excited to work for a tech company in the "Silicon Valley of San Diego", there are other companies besides iMatrix you could lend your skills to, AND make more money.

    Advice to Management

    Give Customer Support more support. The people on the first floor are doing most of the heavy lifting. As for sales, I doubt they're going to make changes to that anytime soon. Why would they? Having a high turnover is cheaper than searching for good salespeople.


  6. Helpful (5)

    "This Company is Really Great!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Consultant in San Diego, CA
    Former Employee - Internet Consultant in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    The people at this company are a unique and great. I learned so much during my time at Imatrix that has carried over to not just my professional career but also my personal life. If you work hard you will do well at this company. It is a very competitive environment but everyone wants to see you succeed. Everyone has your back. The office has a work hard play hard culture is a significant reason why this company culture is great. The management cares about your personal and professional growth.

    Cons

    It is a hard job to work in sales and can be a grind at times. This is not a job that is meant for everyone and a lot of people can't cut it in sales. If you do not like to work hard this is not the job for you.

    Advice to Management

    Keep pouring into your employees and investing in them. It pays off and it is incredible to see how the company has grown during my time there.


  7. Helpful (10)

    "Smoke and Mirrors"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Consultant in San Diego, CA
    Former Employee - Internet Consultant in San Diego, CA
    Doesn't Recommend
    Negative Outlook

    I worked at iMatrix (California) full-time (More than 3 years)

    Pros

    Decent hours, mostly great people to work with, opportunity to travel domestically IF they like you and you meet your goals. If you travel consistently, you have the opportunity to make okay money.

    Cons

    Great sales opportunity if you're looking for inconsistent management, favoritism, and a less than mediocre hourly. Feels like "adult daycare," micromanagement, ping pong and arts and crafts at its finest. Benefits are whatever.

    Advice to Management

    Reward and praise all your employees like they're paying your bills...because they actually are.

  8. Helpful (10)

    "The Good, the Bad & the Ugly of working sales at iMatrix"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Marketing Consultant in San Diego, CA
    Former Employee - Internet Marketing Consultant in San Diego, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iMatrix (California) (Less than a year)

    Pros

    Sales at iMatrix is a job that grants a good opportunity for some but can be a struggling prospect for many. Due to the initial pay, my preference for outside sales and the fact I grew bored of my day to day activities, this opportunity wasn’t a match for me but could be for someone else.

    First let me give a summary of what the position is like. When you walk-in on day one you are placed into a 4 week training period. The training period is actually a great learning experience despite the trainer being a very moody instructor. You learn a lot about digital marketing and the expectations of your job. After training you are a level 1 sales person. If you hit your quota two times you move to level 2 and if you exceed your quota 3 times you are at level three. At level 1, all leads and prospecting must be done on your own through cold calls, at level 2 you are working with a blend of your own leads and some warm leads, and at level 3 you are first in line for warm leads tradeshow opportunities, and appointment setter leads.

    THE GOOD: If you don’t mind cold calling, being a new sales rep is not a bad gig. Your expectation is to make about 75 to 100 calls a day. The company has a young vibe to it; there is a nice beak room and often fun company events.

    Cons

    THE BAD: By nature the job is pretty repetitive and this can be bad for some. In order to succeed at level 1 it is a numbers game of calls made that you have to play. Though when you first start, the calls you are making are a new experience for you but most of those you are calling have heard from someone at iMatrix recently. This can make it a tough experience early on.
    THE UGLY: For new reps the salary and commission structure is pretty tough to make a living off of if you are solely supporting yourself. You are told in training about great earning potential but you’ll find that the discounts you are trained to provide to incentivize clients to buy cut into that very commission. Also after working for awhile, being a level 1 consultant can be very tough on morale. Some days you will come into work, bust your butt and get little to no bites for sales. Then you look over to your left and a higher level sales rep that has been chillin gets two incoming leads that net sales for him/her. Most level 3 reps (not all), barely make a cold call. What truly hurts about this is that all reps, no matter what level, are evaluated and paid off the same commission system. So for example if you worked your butt off in a month (100 calls a day) and made 4 that month, it’s a normal thing to see another rep that made little to no outgoing calls but receives incoming leads and tradeshow opportunities and finishes the month with 15 deals. That same rep will have a commission check 3 to 4 times greater than yours. On top of that, there are many perks senior reps get for “performance” that even if you worked hard, you likely won’t get due to the quality of leads they have over you. Unfortunately this structure breeds an unspoken culture of favoritism and inequality. Those at the top get the best opportunities & perks and those at the bottom make the best of the cold leads/opportunities.

    Advice to Management

    SUGGESTION TO MANAGEMENT: I would mainly suggest that the company consider restructuring how they establish their teams. Instead of organizing the sales staff by product line (vet, chiro & vision), I would suggest to organize the sales staff by seniority. Have all the level 1s sit together, all the level 2s sit together and all the level 3s sit together. Sitting by peers who are in a similar situation can motivate you instead of the discouragement many get from watching their senior reps next to them. In addition to that offer perks & bonuses for more than one measure of performance to engage the 1st & 2nd levels of sales personnel. Examples of some could be regular monthly bonuses for high average call per day, average daily talk time, most appointment sets (cold calling), highest appointment show rate, etc. If these were a part of normal pay for entry level employees, I believe you would retain more employees.


  9. Helpful (5)

    "Great place to learn sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Marketing Consultant in San Diego, CA
    Former Employee - Internet Marketing Consultant in San Diego, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iMatrix (California) full-time (More than a year)

    Pros

    A great place to learn how to become successful in sales. There is a great team environment that helps push you to be the best you can be. There is great training weekly that helps you learn the sales skills you need to succeed.

    Cons

    Cold calling a lot when you start but mainly to start building a pipeline of opportunity.

    Advice to Management

    Try to compensate senior employers better based off of their performance.


  10. Helpful (9)

    "Internet Marketing Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Internet Marketing Consultant in San Diego, CA
    Former Employee - Internet Marketing Consultant in San Diego, CA
    Doesn't Recommend
    Positive Outlook

    I worked at iMatrix (California) full-time (Less than a year)

    Pros

    When I was at iMatrix the sales department was broken in up into various verticals (markets), with a manager for each one, with leads under them, and new/developing ICs on each of their teams. This setup was both a pro and a con for people, I was lucky enough to have a lead who was very invested in each team member, setup weekly/biweekly one on ones to talk about growth, hurdles, areas of improvement, commend us on our success, etc. However, one of my close friends had a team lead who when he wasn't demeaning and condescending, was basically MIA and only in it for the pay raise and bonus he got if people on his team made sales. So it really is a hit or miss, and if it's a miss, good luck getting any guidance.

    Because of this setup at the company if you do well in sales, and enjoy it, there is definitely room for growth within the company. I've seen some sales reps making over 100k easy on commission, granted they were naturals and had a drive and passion for sales that most people do not. However, if you ARE one of those people the company will probably invest in you and shower you with bonuses/perks in the form of gift cards, movie tickets, trade show trips, etc.

    Cons

    Keep in mind I only worked here as an Internet Consultant (basically an SDR) for about 6 months in 2014-2015, but honestly in comparison to the amount of people I saw come and go while I was there, I would say that's actually a pretty long run. Only speaking for the sales side, the company basically churns in and out recent grads with no professional experience every few weeks. Literally, they have these "vision" meetings EVERY week where they'd herd in a room full of potentials and show them the "dream" and from each lot a select few moved on to interviews and then maybe one or two would make it past that (so they make you feel pretty special/wanted), but remember this happens EVERY week.

    If you aren't successful/they no longer see potential in you in sales, good luck getting past your third month. Upper management only cares about making their numbers, so if you aren't contributing to that, you basically mean nothing to them. But it's been a long time since I worked at iMatrix, and from my friends that were still with the company awhile after I left, I heard a LOT of changes were made in management/structure, so who knows, the current situation could be completely different.

    Advice to Management

    Invest more in developing your employees, churning recent grads in and out is a waste of resources. Slow down, we get it, the company is growing like crazy, but if you keep investing all your money and resources into sales and not the places you need more help, like support, it won't be long before clients realize iMatrix is just a subpar product with an amazing sales pitch.

    iMatrix (California) Response

    Apr 12, 2016 – Marketing Content Writer

    Thank you for your honest feedback on the iMatrix Sales Team. It is no secret that a good leader can make or break an employee’s experience with a company. In your situation I am glad that you had... More