iPacesetters Reviews | Glassdoor

iPacesetters Reviews

Updated September 13, 2017
56 reviews

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2.4
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Approve of CEO
iPacesetters CEO Tim Searcy
Tim Searcy
20 Ratings

56 Employee Reviews

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Pros
  • Flexible schedule and a pay check (in 2 reviews)

  • great place to get call center experience, hands on (in 2 reviews)

Cons
  • So unprofessional,management is horrible, they play favorites (in 2 reviews)

  • The pay is set up so only the top 5% received commission or bonuses (in 2 reviews)

More Pros and Cons

  1. "demanding and play too much"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at iPacesetters full-time

    Pros

    very motivating, interesting, and helpful

    Cons

    very playful cuss a lot, put people in place in front of everyone

    Advice to Management

    give workers a chance to level up, give them resources to learn how to sell better, links, websites, videos


  2. "customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in East Tulsa, OK
    Current Employee - Customer Service Representative in East Tulsa, OK
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iPacesetters full-time (Less than a year)

    Pros

    its a job that pays that's the only good thing about this place

    Cons

    worst job I have ever had.. its very ghetto and unorganized.. I work thru them with at&t and the service we give customers is terrible if at&t knew they would take they business from this place... worst job ever they don't train u properly and they just throw u on the phones and expect you to not ask for help n if u do be prepared to deal with an attitude.. would never recommend this place to anyone. this place needs to be shut tf down. I warn u now DONT DO IT... I wouldn't even give it one start not even half of a start that's how bad this place is..

    Advice to Management

    get your stuff together and do ur freaking jobs ghetto mfers.

  3. "Sales"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Mesa, AZ
    Former Employee - Anonymous Employee in Mesa, AZ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iPacesetters full-time (Less than a year)

    Pros

    There is a chance of pay bonuses

    Cons

    Not a safe environment, not a secure job.

    They hire sex offenders!!!

    Advice to Management

    hire quality not quantity


  4. "Ipacesetters Sucks"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    none at all there terrible

    Cons

    bean counters, task masters, old dos system harassing customers

    Advice to Management

    get real treat people like people and they will act like people and don't come down on people for bs saying "You have a helluva good deal" should not be grounds for termination


  5. "Not for grown ups"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Tulsa, OK
    Former Employee - Sales Representative in Tulsa, OK
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at iPacesetters full-time (Less than a year)

    Pros

    Steady work, they hire everyone, the training was fun he was great, plenty of hours

    Cons

    Rude managers, unprofessional work environment, full of kids, they cheat you out of your hours,

    Advice to Management

    Change your attitudes, get a better time tracker, treat employees with respect and gratitude


  6. "Telesales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iPacesetters full-time

    Pros

    They are great at hiring people that need second chances. Supportive management and improvement oriented coaching. Breakfast cooked by site mgr on Friday for all employees!

    Cons

    Some people are given too many chances which can be frustrating for better employees. Less than 20 percent of employees achieve bonuses which is necessary to above the minimum wage being paid.

    Advice to Management

    Develop a bonus program that is obtainable. Set minimum standards for employee code of conduct and follow through with disciplinary action.


  7. "So, So"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - At Home Customer Service Representative in Tulsa, OK
    Current Employee - At Home Customer Service Representative in Tulsa, OK
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at iPacesetters full-time (Less than a year)

    Pros

    At home job, easy, plenty hours

    Cons

    Horrible leads, False advertisement, low pay

    Advice to Management

    The orientation and training was horrible and we didn't learn anything, be more organized.

  8. "worst call center in america"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Fort Worth, TX
    Current Employee - Anonymous Employee in Fort Worth, TX
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at iPacesetters full-time (Less than a year)

    Pros

    money is good
    benefits are great
    job is not hard at all

    Cons

    no control from management
    most of the employees are either family or friends with management so if your not you will be treated diffently
    fights
    drugs
    alcohol
    other coworkers constantly cursing and arguing with one another


  9. "CSR lead"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Customer Service Representative in Tulsa, OK
    Former Employee - Lead Customer Service Representative in Tulsa, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iPacesetters full-time (More than 3 years)

    Pros

    Easy going and lenient on school or doctor's appt you need to attend

    Cons

    Bad habits of switching you around to other programs when call volume is low in your own department


  10. "I was so happy there in the beginning"

    StarStarStarStarStar
    Former Employee - Sales Agent in Tulsa, OK
    Former Employee - Sales Agent in Tulsa, OK

    I worked at iPacesetters full-time (More than a year)

    Pros

    great place to get call center experience, hands on. They will hire anyone, regardless of Criminal history. If you work your scheduled hours there is a lot of incentive. The main goals are alot of fun and attainable, you wont feel like it is out of reach. I believe it was the experience i needed to discover my skills and move on in a career in telemarketing

    Cons

    The pay is sketchy, always have to review hours after pay check, and usually come up short The supervisors show a disrespectful abnoxious lack of management, and the other employees get stuck training new comers bc the bosses are always too caught up in drama at work. I loved it when John Rice was there but since him leaving that company is not the same at Tulsa location

    Advice to Management

    Get a grip, quit allowing certain people to continue to treat each other like its still the 20s, racism is unacceptable and so is revers racism, black lives matter is not something a person needs to be praising on the floor, and the white and hispanic people as well as the native americans are all just as entitled to respect as anyone else. I think its a shame that social problems and hateful comments
     are regularly happening there.


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