iPayment Reviews | Glassdoor

iPayment Reviews

Updated August 28, 2017
50 reviews

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3.9
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
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O.B. Rawls IV
8 Ratings

50 Employee Reviews

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Pros
Cons
More Pros and Cons

  1. "Love working here."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iPayment full-time (More than 3 years)

    Pros

    iPayment is a great place to work. Solid benefits, people that care and the Company is moving in the right direction; evolving to capitalize on new sales and growth opportunities and investing in tools and resources to provide a better experience for our partners and our SMB customers. Since O.B. took over as CEO, the Company has experienced 3 quarters of consecutive EBITDA growth, is focused and aligned and is moving in a great direction.

    Cons

    Always very busy and lot's to do.


  2. "Great employer with growth opportunities"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iPayment full-time

    Pros

    Amazing leadership team who truly cares for their employees, great benefits and perks, easily accessible tools and resources to help you complete daily tasks, open door policy makes it easy to speak to anyone, the people that work here are amazing! Great staff all around!

    Cons

    Work life balance needs improvement

  3. Helpful (1)

    "Love my job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Current Employee - Anonymous Employee in Westlake Village, Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iPayment full-time (More than 8 years)

    Pros

    Plenty of opportunities for development, new challenges/roles, leadership.

    Collaborative work environment

    Fun!!!

    Cons

    High pressure, fast paced


  4. "settlement financial analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Settlements Analyst in Westlake Village, Los Angeles, CA
    Former Employee - Settlements Analyst in Westlake Village, Los Angeles, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iPayment full-time (More than 8 years)

    Pros

    Professional advancement and good future.

    Cons

    Lacks upper management training and internship

    Advice to Management

    More training or management internship programs


  5. Helpful (1)

    "iPayment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager
    Current Employee - Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iPayment full-time (More than 8 years)

    Pros

    Great culture and great people. Much better structure than we had in the past and we are finally catching up technologically. Great leadership and copious opportunities to grow.

    Cons

    Too many errors made with billing that impacts the call centers performance. Many manual processes but have made strides in this area.


  6. Helpful (1)

    "Partner Integration Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends

    I worked at iPayment full-time

    Pros

    Great People at iPayment Inc.

    Cons

    None, good place to work


  7. "Working at iPayment"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iPayment full-time

    Pros

    Co-workers are very friendly. Nice location.

    Cons

    Overtime is necessary to complete your work. A lot of change in management in the year and a half I've worked there. Very limited in what the company budget allows for, so raises and bonuses are few and far between.

  8. Helpful (2)

    "Overall Good Company"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iPayment full-time

    Pros

    Good Employees to work with

    Cons

    Some management can be under qualified


  9. Helpful (6)

    "Good people, too much politics"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Accounts Payable Clerk in Westlake Village, Los Angeles, CA
    Current Employee - Accounts Payable Clerk in Westlake Village, Los Angeles, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at iPayment full-time (More than 3 years)

    Pros

    Fun environment, casual dress, satisfactory managers.

    Cons

    No work life balance. No flexibility for time off for employees with children

    iPayment Response

    Mar 5, 2017

    iPayment has worked diligently to develop a comprehensive and competitive benefits package and vacation policy for all employees. We have also developed a best-in-class leadership development... More


  10. Helpful (3)

    "IT"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iPayment full-time (More than 5 years)

    Pros

    It was a great growth opportunity when I joined the company. Generally speaking, I enjoyed working for iPayment for a first few years. After a period of diminishing moral throughout the entire company, I found myself prescribing a change in my career.

    Cons

    Long hours were required to meet deadlines. Poor downward facing communication from executive, to mid management, to staff positions. In observation, departments were run loosely and were constantly in damage control fighting various firefights. Unclear growth opportunities, wrapped behind missed promises of promotions... Typical or not excuses were common, stemming from what I imagine to be a result of regular turnover of C level management staff, and poor employee assessment practices. Moral was extremely low towards the end of my tenure. Lose management + unclear future of the credit/debit card industry with the looming threat of mobile payment systems = Uncertain Job security.

    Advice to Management

    It was clear that C level management was often more or less concerned with their own well being verses the Company's well being or even the staff that served the company. Often HR dealt with situations post incident(even if reported earlier), but these Executives should have been better suited for their positions. More effort to provide more growth support/opportunities, and recognition of productive workers and teams. Implement a framework to create diverse/oversight in decision making processes, otherwise great ideas are not capitalized on.

    iPayment Response

    Mar 16, 2017

    The Information Technology (IT) team has evolved significantly over the past three years and that has been a conscious decision by the CIO and iPayment’s leadership team. Today, IT functions as a... More


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