iQor Reviews | Glassdoor

iQor Reviews

Updated October 15, 2018
905 reviews

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2.7
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
315 Ratings

905 Employee Reviews

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Pros
Cons
  • "Natural stress of any call center enviroment" (in 21 reviews)

  • "Poor Management and Toxic work environment" (in 21 reviews)

More Pros and Cons

  1. "warehouse clerk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iQor full-time

    Pros

    I got to learn about computers. Was able to talk to people without been shy. loved my coworkers. Got to learn shipping and receiving.

    Cons

    Their was no schedule if you had to stay no matter if you had other things to do.


  2. "Mazzios"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Ada, OK
    Current Employee - Agent in Ada, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Love it! Pay is perfect! People are ao kind!

    Cons

    Hours sucks! Wish i had a 9-5pm

    Advice to Management

    Lower prices in the store at work

  3. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor full-time

    Pros

    Laid back environment , they let you make up hours missed

    Cons

    Not much structure or training

    Advice to Management

    Develop better training


  4. "Retention Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Richardson, TX
    Former Employee - Retention Specialist in Richardson, TX
    Recommends
    Positive Outlook
    Disapproves of CEO

    I worked at iQor full-time (More than a year)

    Pros

    You can ask for shifts to be covered.
    They try to have fun activities every once and awhile.
    Lots of bonus money opportunities.
    Very laid back and chill...when I was working anyways.
    You can get up to $400 bonus monthly, which is real simple. This is MetroPCS only btw. iQor houses several different call centers in one building.
    I actually like the managers to be honest. They worked with my request time off and even when i needed a schedule change.

    Cons

    I saw it starting to shift from laid back to a slaves back.
    Calls can be constant sometimes with no end.
    It didn't seem like every agent was taking the same amount of calls. Some got different privileges or found other ways to be off the phone while everyone else took calls.
    The only good shift was Mon-Fri. The other shifts were in the middle of the day usually from 1130 to 8. So you can't have a 2nd morning/night job.
    It's kinna hard to get raises and if you do it's something you got to keep track of because i didn't know I got a raise until i quit lol.

    Advice to Management

    Management was trying to improve I believe. I personally just don't like taking calls back to back of complaints and customers who clearly don't wanna stay and trying to convince customers about phones that are not so good that they really are good. If MetroPCS has better products I think the job wouldn't seem so tedious when trying to convince people of its quality.


  5. "I gained knowledge and skills from working for Department of Education."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Minneapolis, MN
    Current Employee - Senior Account Manager in Minneapolis, MN
    Positive Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    The Salary and Hours are the reasons to work here

    Cons

    Poor Management and Toxic work environment

    Advice to Management

    Do the right thing for everyone not just the company.


  6. "If I could give it a minus zero I would"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Agent in Plano, TX
    Current Employee - Senior Agent in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    It is a paycheck to keep the lights on

    Cons

    The pay is not worth the amount of work they have you do. They tell you how easy it is to bonus but come up with petty excuses why you did not get a bonus. The management here is pathetic a real joke. A lot of favoritism. You get promoted if they like you even if you don't know what a plug is. Nothing is confidential here everyone knows your business. If you want something private keep it to yourself

    Advice to Management

    Go through the proper training get educated on how to treat employees and by all means stop gossiping about people's private confidential information


  7. "Avoid at all costs."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Telephone Agent in Bethlehem, PA
    Former Employee - Telephone Agent in Bethlehem, PA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iQor full-time (More than a year)

    Pros

    Some of the staff are friendly but the turnover is extremely high.

    Cons

    Hours, Salary, Micromanagement, location, food options,

    Advice to Management

    Increase salary and the company morale. Understand a work life balance.

  8. "Save your self"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Richardson, TX
    Former Employee - Customer Service Representative in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iQor full-time (More than a year)

    Pros

    The only thing, Bonuses and overtime

    Cons

    Everything besides the pros I listed..

    Advice to Management

    Stop picking favorites and actually listen to your employees. Get better equipment and treat people with respect!


  9. "Half Truths and Slow Follow Through"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    It’s very easy to move up! It’s a great place to get experience starting out. Bonuses are available

    Cons

    It took them 7 months to pay me my salary after I was promoted. Rules change frequently and there’s no consistency or follow through with management. Promises are made but rarely followed up on.

    Advice to Management

    Focus on streamlining things and care more about your employees


  10. "Capital One Campaign BB Plano Texas"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Agent in Plano, TX
    Current Employee - Senior Agent in Plano, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    It’s a job, overtime is almost always available, hour lunches, benefits, for people with no experience maybe $29,000 a year is good.

    Cons

    Upper management is terrible and this causes a domino effect. It’s a 3rd party company so everything is thrown onto the agents without the proper training. Low moral, unprofessional and ghetto. Feels like a high school and the supervisors keep up the most mess. If you are desperate for a job or just needing to do something until something better comes along this is the place because the hiring process is so easy. Your belongings go in a locker and you have to share desks with others. I’ve heard it’s easy to move up but if you aren’t a “favorite” then forget it. Bonuses are only given to the top 25 agents and They always find a way to cheat you out of it. The site director just upped and quit. He was not a people’s person either so that tells a lot about everyone else. Your pay is also shorted because of system issues. The system TimeQey is the worse. Then it’s a hassle to have the supervisor correct it. A coworker worked over 20 hours of overtime and says the operations manger took it away. Correct me if I’m wrong but that’s a BIG lawsuit!

    Advice to Management

    Stop promoting favorites who aren’t capable of being good leaders and supervisors. Put people in leadership that are passionate about what they do. Improve your systems to keep up with time.


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