iQor Reviews | Glassdoor

iQor Reviews

Updated November 15, 2017
704 reviews

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2.5
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
221 Ratings

704 Employee Reviews

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Pros
  • Boss doesn't micromanage, we have help in place if I need it, work environment is great, pay is reasonable (in 25 reviews)

  • Great call center with quick advancement (in 21 reviews)

Cons
  • Experience at a retail store does not make you an automatically good call center manager (in 24 reviews)

  • The work environment is quite "different" (in 18 reviews)

More Pros and Cons

  1. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Houston, TX
    Former Employee - Customer Service Representative in Houston, TX
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    Go to work, stay to yourself you will not run into any problems
    The pay is decent
    Great location (downtown)

    Cons

    A LOT of gossip
    They had bedbugs at a point of time
    When I worked there they had a fire so we were super crowded on one floor..


  2. "Customer Service Rep"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor full-time (More than a year)

    Pros

    They are willing to work with your schedule if you are going to school

    Cons

    Pay is too low compared to other Call Centers

  3. "Sr. Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook

    I worked at iQor full-time

    Pros

    Good bonuses and they have health insurance they will have contests to help motivate the agents in the company

    Cons

    They don't try to help the agents when they need help they will always say they are busy and ask another supervisor

    Advice to Management

    They make alot of promise to advance to management but keep changing the structure they have set and change the goals you have to meet


  4. "Call Center Rep(T-Mobile)"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Call Center Representative in Miramar, FL
    Current Employee - Call Center Representative in Miramar, FL
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    Competitive pay, Multiple shifts
    Incentives
    Bonus
    Unlimited Overtime

    Cons

    Management, Constant Change, Disrespectful Customers


  5. "Easy process"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time

    Pros

    Easy pay no hard work

    Cons

    Always have to be on time


  6. "Customer Service Rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Billing Specialist(Coventry Insurance) in Charlotte, NC
    Former Employee - Billing Specialist(Coventry Insurance) in Charlotte, NC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iQor (More than a year)

    Pros

    Laid Back work environment. Most holiday and weekends off.

    Cons

    Horrible supervisor in my dept. You are he middle man to the company and customer with very limited resource to fix a problem.

    Advice to Management

    Dont lead employees to believe in a promotion and then not do anything for it. Be more understanding with employees and not keep switching things just for for your benefit.


  7. "Not Worth It"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Tucson, AZ
    Former Employee - Customer Service Representative in Tucson, AZ
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iQor full-time (More than a year)

    Pros

    - Monthly incentives are kinda fun
    - Co-workers can be cool

    Cons

    - No proper training when being given a new call queue
    - No raise for being placed in multiple call queues, thus meaning someone in 1 call queue can make the same or more as someone in 5 queues
    - No communication regarding call handling changes
    - Almost all of the chairs in the building are broken
    - Team Supervisors not trained in the calls some of their team members take, meaning they are unable to assist with questions

    Advice to Management

    Train your workers properly when you place them in a new call queue and give them a raise when you do. It's not an incentive to stay or preform well when you have people doing less work and being paid the same amount. In the quarterly anonymous reviews, actually listen to the reviews being given as these concerns were raised multiples times by multiple people, as it was discussed by us and nothing was ever done. You even mentioned getting new chairs at the beginning of 2017 for the whole center and that was never done.

  8. "(T-Mobile project) Could be great but training sucks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Agent in Charlotte, NC
    Current Employee - Customer Service Agent in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook

    I have been working at iQor full-time (Less than a year)

    Pros

    Fun environment, music, and opportunity to get paid bonus (T-Mobile project)

    Cons

    Training is shotgun and isn't sufficient to the average beginner. Mentors and Coaches/Supervisors are different but many don't want to help newbies.

    Advice to Management

    Improve training program (extend it). Stop allowing ANYBODY be a mentor just because their stats are acceptable (ex. people only in full production for a couple months and being allowed to mentor other new employees)


  9. "Management"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at iQor full-time (More than 5 years)

    Pros

    Good workers! Great mission statement! A few good managers.

    Cons

    Many of the company’s leaders are not big in innovation or creativity and would rather rely solely on the outdated skills and limited knowledge of tentured management. No value for loyalty or dedication! Manangment disconnected. HR is a complete joke due to poor communication, investigative procedures and necessary follow ups.

    Advice to Management

    Make an effort to connect with the people really doing the work. Ban favoritism and really focus on taking care of your workers.


  10. "Customer Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Miramar, FL
    Former Employee - Customer Service Representative in Miramar, FL
    Recommends
    Positive Outlook

    I worked at iQor (More than a year)

    Pros

    Good Pay with constant raises
    Ability to move up in company

    Cons

    Becomes very irritating listen to customers
    People are very talkative

    Advice to Management

    Less call volume


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