iQor Reviews | Glassdoor

iQor Reviews

Updated August 17, 2018
866 reviews

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2.7
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
298 Ratings

866 Employee Reviews

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Pros
Cons
  • "Natural stress of any call center enviroment" (in 21 reviews)

  • "The work environment is quite "different"" (in 20 reviews)

More Pros and Cons

  1. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Charleston, SC
    Current Employee - Agent in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Benefits and discounts available for you.

    Cons

    Can't miss any days during training.


  2. "Call center agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at iQor full-time

    Pros

    Easy interview. Get raises based on your performance

    Cons

    None that I can think of just started

  3. "Wonderful Company with Sometimes Unfair Policies"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at iQor full-time

    Pros

    iQor is contracted by other companies to complete troubleshooting and some telemarketing. The company itself has a positive atmosphere, constantly working to inspire their employees to excel.

    Cons

    The partner companies sometimes have really unfair rules, and as an agent, you have to adhere or leave. Very little room for feedback to major corporations, which is sort of expected.


  4. "Stay Away"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at iQor full-time

    Pros

    relationships made with other employees

    Cons

    Management was very unprofessional and bias towards coworkers.


  5. "Very Unorganized"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - QA Analyst in Richardson, TX
    Current Employee - QA Analyst in Richardson, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    Get along with everyone
    Alot of support
    A lot of room for opportunities

    Cons

    Unorganized
    Always changing process to the call flow
    Some people are very unprofessional

    Advice to Management

    Get it together


  6. ""Need to Focus on core competency""

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Comp & Benefits
    • Senior Management
    Current Employee - Vice President Sales in Saint Petersburg, FL
    Current Employee - Vice President Sales in Saint Petersburg, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    Company offers Global Scale with both Call Center and Product Related Services.

    Cons

    Management is not organized and often changes strategy every quarter.

    Advice to Management

    Stick to what works and build a strategy from the ground up.


  7. "Trainer-Directv"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Steady job with plenty of over time

    Cons

    Terrible turnover rate and difficult customers

    Advice to Management

    Hire within the company

  8. "Sooooo unprofessional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retention Specialist in Miramar, FL
    Former Employee - Retention Specialist in Miramar, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than a year)

    Pros

    Full time hours and air conditioning

    Cons

    Management are very messy. They discuss agents to other agents and the favorites are more likely to get promoted. Managers agree that they’re there for the money so you know they don’t expect you to be there for anything other than. They do not value there employees and shift bid is done when they feel like it. Manager put shift bid schedules in pacific time by mistake when the job is placed on eastern. Once the mistake was recognized and everyone picked schedule times in pacific thinking t was eastern, nothing was done about it and everyone had to deal with it.

    Advice to Management

    Do better. No wonder T-Mobile dropped you guys as a partner. There’s lack of communication and no organization.


  9. "Call Center Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Representative in Plano, TX
    Former Employee - Call Center Representative in Plano, TX
    Doesn't Recommend

    I worked at iQor full-time (Less than a year)

    Pros

    It was very easy to learn the ins and out of the job.

    Cons

    Very unorganized, very low pay, and lack of management responsibilities. The hours are usually horrible unless you’ve been working for a while.


  10. "Ever Changing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Depew, NY
    Former Employee - Anonymous Employee in Depew, NY
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than a year)

    Pros

    Decent pay structure and benefits

    Cons

    Turnover was crazy, management was a revolving door

    Advice to Management

    Get someone who knows what they are doing


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