iQor Reviews | Glassdoor

iQor Reviews

Updated March 17, 2019
986 reviews

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2.8
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
345 Ratings

Employee Reviews

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Pros
Cons
  • "Natural stress of any call center enviroment" (in 21 reviews)

  • "Upper management is distant, and in many cases not even located in the US" (in 21 reviews)

More Pros and Cons

  1. "Sr. Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at iQor full-time

    Pros

    Great projects to work on.

    Cons

    Company in early stages, growing rapidly.


  2. "Average call center"

    StarStarStarStarStar
    Former Employee - Customer Service Representative
    Former Employee - Customer Service Representative

    I worked at iQor full-time (Less than a year)

    Pros

    Guaranteed full time job and overtime.

    Cons

    Managers can be very unprofessional and show favoritism.

  3. "Poor management; low employee morale."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Agent in Klamath Falls, OR
    Former Employee - Customer Care Agent in Klamath Falls, OR
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than a year)

    Pros

    Guaranteed full time and two days off a week, decent benefits, hour lunches, no night shifts.

    Cons

    Literally everything else about it.

    Advice to Management

    Listen to your employees when they keep telling you something isn't working correctly, make the incentives worth the amount of work and pressure you put onto us, be more lenient when it comes to health/personal emergencies.


  4. "Fun place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Tmobile Sales in Pompano Beach, FL
    Former Employee - Tmobile Sales in Pompano Beach, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iQor full-time (More than a year)

    Pros

    Fun place to work
    If you’re focused you can earn a good living

    Cons

    Commission
    Drama
    Drama
    A set number of sales to qualify to get your commission

    Advice to Management

    Increase the pay rate


  5. "Ok if you are in between jobs"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Agent in Charleston, SC
    Current Employee - Senior Agent in Charleston, SC
    Doesn't Recommend
    Negative Outlook

    I have been working at iQor full-time (Less than a year)

    Pros

    Benefits, semi relaxed dress code, bonus capabiy

    Cons

    Ratchet ratchet ratchet, unfair point system, dirty place, one day off for holidays,


  6. "Fun but mind boggling"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Call Center Agent in Crestview, FL
    Former Employee - Call Center Agent in Crestview, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    People are so nice and they feed you just about every other day. 6 week training class.

    Cons

    Computer programs that they use are complicated and hard to learn because you can only play with it through your 6week training basically and you are NOT allowed to take notes.

    Advice to Management

    Find a way to allow note taking, you will keep some good employees that will be loyal and hardworking. Hence your turnover might slow down if you can find a way to keep the people who learn by doing and /or by taking notes and following them till their process gets down.


  7. "Decent Job"

    StarStarStarStarStar
    Current Employee - Anonymous Employee in Pompano Beach, FL
    Current Employee - Anonymous Employee in Pompano Beach, FL

    I have been working at iQor full-time (More than a year)

    Pros

    They Work With You .

    Cons

    Short Lunch .
    Strict Schedule
    Benefits

  8. "Customer service"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Houston, TX
    Current Employee - Customer Service Representative in Houston, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Good co workers and great location

    Cons

    No overtime no parking lot


  9. "Truly Horrific Hiring Process. The Indian Call Center is an Absolute Nightmare."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Care Representative in Plano, TX
    Former Employee - Customer Care Representative in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    It's a job. That's the only 'pro' I can think of.

    Cons

    Condescending, Rude Indian Agents. No one knows what's going on. Impossible to speak to an associate in the U.S. Even when you are hired over the phone. I was only emailed and no number was placed in the email. Apparently the place churns out people left and right and they no longer care about providing good customer service.

    Don't have any sort of an emergency while in training. You will be THREATENED with job loss and possibly banished from the company. My dad was diagnosed with TERMINAL CANCER. I was just hired. I wanted to take time off to be with him. He was out of state. I was THREATENED with job loss.

    My dad lost his battle to cancer two weeks later.

    The trainer who threatened me... Was promoted to VP.

    Advice to Management

    Get rid of the Indian Call Center. The agents are condescending and rude. Dismissive and insulting to potential candidates. They also don't return calls in the time period they specified and when a manager is requested they all claim 'there are none'. It's also impossible to reach someone in the U.S. of A by PHONE. Why are the only people reachable by phone based in INDIA?

    Hire managers who don't threaten new candidates when they request time off or to be rescheduled in another training class. My dad was diagnosed with terminal cancer and I needed to go see him. I was threatened. My dad passed away two weeks later.

    Maybe this is why your turnover rate is through the roof.


  10. "Whats the (expletive) is this???"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Plano, TX
    Current Employee - Customer Service Representative in Plano, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    You can dress casually... thank God.

    Cons

    Lack of transparency, poor pay, terrible training, where do I begin???

    Advice to Management

    As a tertiary company outsourcing services to AAA companies, you desperately NEED AAA personnel, as well as comparable pay to retain employees.

    I had been advised to apply with IQOR while still hunting for jobs because the company had possible room for career mobility. From the gate this place was in disarray, and at this point my disposition was outside looking in.

    When I got hired, I realized very quickly that IOQR is a repository for low-standards as far as WHO they hire, and they counteract that with high expectations with low pay.

    The training experience was God-awful, spending one week in training room watching videos. Once on the floor we were striped of all food privileges, phones had to be kept in a locker, and there were constant changes to our duties with no real reason as to why.

    When transitioned to the production floor, your metric expectations increased, but you're paid $11/hr. Lmao

    We weren't even made aware of who our benefits were through...

    The supervisors were for the most part facilitators who issued out stipulations they didn't even adhere to.

    The entire place is a joke.