iQor Reviews | Glassdoor

iQor Reviews

Updated June 16, 2018
828 reviews

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2.7
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
276 Ratings

828 Employee Reviews

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Pros
Cons
  • "Natural stress of any call center enviroment" (in 28 reviews)

  • "The work environment is quite "different"" (in 20 reviews)

More Pros and Cons

  1. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Charleston, SC
    Current Employee - Agent in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Benefits and discounts available for you.

    Cons

    Can't miss any days during training.


  2. "Money is money, just think about your sanity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miramar, FL
    Former Employee - Anonymous Employee in Miramar, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than 3 years)

    Pros

    Pay, bonus, overtime. This is a great job for getting things cones and getting bills paid. If your young staying at home and just going to school I advise you to work here pay is better than what most is offering. Don’t make this a permanent job. Some people get caught in the cycle and can end up staying for years as timbre flies by. Just remember to go after something else while your there because this is still a call center and with the right sup your just a number and they will remind you of it. It can often times be company first than you after they go through the other heads of mangment to save their selves ( even managers aren’t safe). Environment is highschool like, you make great friends for life but you’ll also come across drama if not careful remember this is still a job and everyone there is an “adult”. Customers on the phone can be draining if you let it get to you. Some of the top managers treat employees like childern because 85% of the workers are young, know the rules and move smart. Lunch is an hour and paid breaks are short like 10 minutes which can have you feel like your working like an animal. Bounces are nice. Quotas are ridiculous but it can take a while for you to really get in trouble for it. Uniform is required they expect you to pay for their shirts from your check. Everything is always changing don’t get used to one rule. And for the love of God himself stay out of drama it’s like college hill over there I can not stress that enough.

    Cons

    Drama, hours, managerial treatment, qoutas

    Advice to Management

    Bofl

  3. "No"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Houston, TX
    Current Employee - Agent in Houston, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    Usually a lot of overtime available, most of the customers are great

    Cons

    dirty even in the new building, favoritism, not great supervisors

    Advice to Management

    Treat agents equally or at least based on quality of work, address sexual harassment problem in upper management


  4. "At your own risk"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor
    Current Employee - Operations Supervisor
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    Pay, PTO, benefits and HR

    Cons

    Lack of communication, wrongful terminations, unorganized


  5. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iQor full-time

    Pros

    Great company with new age style and they let you be you...

    Cons

    The starting pay and which department you are in.

    Advice to Management

    You guys are doing a great job & while I was there; it felt more like a family than a job.


  6. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Plano, TX
    Current Employee - Agent in Plano, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Outstanding opportunities for growth. Very friendly work environment. Growing like crazy in Plano, TX branch.

    Cons

    Some supervisors are not considerate. I have a great one!

    Advice to Management

    Do not promise bonuses that will not be delivered.


  7. "Callcenter Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Saint Petersburg, FL
    Former Employee - Anonymous Employee in Saint Petersburg, FL

    I worked at iQor full-time (More than a year)

    Pros

    overtime was offered a lot great atmosphere

    Cons

    late hours no at the time

  8. "Good starting company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at iQor full-time (Less than a year)

    Pros

    excellent training and positive atmosphere

    Cons

    the initial pay is weak but bonuses may improve


  9. "One of the best places I’ve never worked"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Leader in Panama City, FL
    Current Employee - Team Leader in Panama City, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time

    Pros

    I’m doing what I like, as long as you like what you’re doing you’ll be in the right way,
    We have a good environment to work.

    Cons

    The metrics are really hard. It takes too much effort and at the end you won’t get the amount of money that you really want.

    Advice to Management

    Improving the base salary would be a good idea


  10. "Ehh"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    Pros

    Had some incentives in reference to performance for meeting numbers

    Cons

    but they weren’t reliable or consistent


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