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iQor

Engaged Employer

iQor

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iQor Reviews

Updated Jun 4, 2023

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Found 2,467 of over 3K reviews
3.4
59% Recommend to a Friend
73% Approve of CEO

Found 2,415 of over 3K reviews

3.4
59%
Recommend to a Friend
73%
Approve of CEO
iQor President and CEO Gary Praznik (no image)
Gary Praznik
614 Ratings

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Top Review Highlights by Sentiment

Pros
  • "good pay and worth the hassle if you’re built for upselling & taking calls all day(in 106 reviews)
  • "Good people and caring.(in 84 reviews)
  • "good benefits they pay higher than other companies(in 68 reviews)
  • "workers and good training(in 56 reviews)
  • "Work from home is good i guess.(in 45 reviews)
Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

Ratings by Demographics

This rating reflects the overall rating of iQor and is not affected by filters.

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  1. 5.0
    Former Employee

    Salary

    Jun 3, 2023 - Benefits Administrator in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Offers positions for many clients

    Cons

    Could pay a bit more

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  2. 3.0
    Former Employee, more than 1 year

    Great Work environment but with poor transparency of Medical/Leave policies

    May 8, 2023 - Customer Service Representative in Meridian, MS
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Benefits/ competitive pay / friendly environment / Great training / promotion opportunities

    Cons

    Any medical leaves (maternity leave in my experience) are via a third party company. You are referred to them from HR with no assistance from HR. The company is Lincoln Financial. I was told by HR upon hire that I would be covered for maternity leave after 3 months of hire by HR during orientation. I was hired in April 2021 and went on approved leave in October 2021 when I had my son. 3 months after I had already returned back to work from my leave of that was “approved”, HR came to me and informed me that it was denied because you are supposed to be there a full 12 months. Which is not what I was told in orientation. HR told me I had to handle it with Lincoln Financial, who claimed the leave requirement is 12 months. Sadly, I was let go of a job I was thriving at and produced quality work, because of the leave being denied 3 months after my return, I pointed out on their attendance point system. Besides the problem with this leave having my child, my attendance was never an issue.

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    iQor Response

    Thank you for leaving a review . We're sorry for any dissatisfaction you experienced at iQor. We wish you the best of luck in finding an environment where you feel you can succeed. If you would like to discuss your concerns further, please contact youmatter@iqor.com. We'd love to hear from you.

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  4. 4.0
    Current Employee

    It’s an ok job

    Jun 4, 2023 - Call Center Agent 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Remote work is by far the best

    Cons

    Not flexible for existing working from home jobs. Too many rules for agents in their own home. Not organized far as asset distribution. A lot of tech issues and limited tech help onsite or internal.

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  5. 3.0
    Former Employee, more than 8 years

    Honest Feedback

    May 31, 2023 - Operations Supervisor in Richardson, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Multiple projects, PPQ training for managers which teaches you how to coach agents.

    Cons

    Benefits not the best and not a lot of flexibility.

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  6. 5.0
    Former Employee

    Great place

    May 8, 2023 - Corporate Trainer in Charleston, SC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Promote from within with endless opportunities

    Cons

    Pay was great just know that people from the outside would be hired with a higher party rate- huge difference

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    iQor Response

    Thank you for leaving a review! We wish you the best of luck in your next steps.

  7. 1.0
    Former Employee, less than 1 year

    Tragic place to work

    Apr 26, 2023 - Customer Service Representative in Houston, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    There are literally no pros I can think of.

    Cons

    I have never in my life been a part of such a rotten company. You have been warned here. Company culture is ghetto, you have to have your stuff in lockers ALL day due to people stealing, including your phone in the locker ALL day, you get two 10 min breaks a day and a 30 min lunch that's it, it feels like a prison-you have to walk through metal detectors to get into the office due to people previously bringing in weapons. Employees are disrespectful, rude and are huge bullies. Upper management does not have a hold on their employees that's why there's so much security and rules. This is not a place of employment this is a daycare.

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  8. 4.0
    Current Employee, more than 1 year

    Good job work from home.

    May 2, 2023 - Customer Service Representative 
    Recommend
    CEO Approval
    Business Outlook

    Pros

    6a to 6p no weekends

    Cons

    They pay for travel training.

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    iQor Response

    Thank you for taking the time to write to us. We do work incredibly hard at iQor, and there are times when calls come in back to back. While this environment does not work for everybody, we strive to provide all team members with the best training and support. Please reach out to us at youmatter@iqor.com if there’s anything we can do to assist you in your role.

  9. 2.0
    Former Employee, less than 1 year

    Weird Management

    May 9, 2023 - Telemarketer in Charlotte, NC
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Steady paycheck, Hybrid remote, No Drug Test

    Cons

    Lame management, coaching was terrible, everything seem rushed, certain problems you can’t fix or wasn’t coach very hectic and a lot for low pay.

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    iQor Response

    Thanks for taking the time to leave a review. Management's role is to support our teams and make work easier; we're sorry to hear this wasn't your experience. Thank you for your contribution to our success. We wish you the best in your career.

  10. 2.0
    Current Employee, more than 3 years

    No Value For The Employee

    Apr 21, 2023 - Customer Service Representative in Crestview, FL
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Co-Workers are great; Pay rate competitive

    Cons

    This company has no value for the dedicated employee. Iqor chose to distribute their best agents among other clients under the Iqor umbrella. The current client chose to stay with Iqor and the employees distributed were advised they could not apply to come back

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    iQor Response

    Thank you for your time and feedback. We strive to provide support to all of our team members, and we're sorry that this hasn't been your experience so far. Please reach out to us at youmatter@iqor.com so we can better help you in your role. Thank you.

  11. 3.0
    Current Employee

    It’s ok

    May 14, 2023 - Agent in San Antonio, TX
    Recommend
    CEO Approval
    Business Outlook

    Pros

    Work at home off on the weekends

    Cons

    Don’t pay good at all

    Continue reading
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    iQor Response

    At iQor, our competitive pay is often supplemented by our overtime pay and sales opportunities on many client accounts. Our aim is to provide a positive company culture, as well. It seems we may have fallen short. Please contact us at youmatter@iqor.com if there's something we can do to assist in your role. We hope you stick with us and continue to grow professionally.

Viewing 1 - 10 of 2,415 Reviews
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iQor Reviews FAQs

iQor has an overall rating of 3.4 out of 5, based on over 2,586 reviews left anonymously by employees. 59% of employees would recommend working at iQor to a friend and 51% have a positive outlook for the business. This rating has been stable over the past 12 months.

According to anonymously submitted Glassdoor reviews, iQor employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at iQor. This rating has decreased by -1% over the last 12 months.

59% of iQor employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated iQor 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.

According to reviews on Glassdoor, employees commonly mention the pros of working at iQor to be coworkers, benefits, compensation and the cons to be culture, career development, management.

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Glassdoor has 2,586 iQor reviews submitted anonymously by iQor employees. Read employee reviews and ratings on Glassdoor to decide if iQor is right for you.