iQor Reviews
Updated Jun 4, 2023
Filter by Topic
Found 2,415 of over 3K reviews
- Popular
- Most Recent
- Highest Rating
- Lowest Rating
What are your colleagues talking about?
Top Review Highlights by Sentiment
- "good pay and worth the hassle if you’re built for upselling & taking calls all day" (in 106 reviews)
- "They don't try to help the agents when they need help they will always say they are busy and ask another supervisor" (in 36 reviews)
Ratings by Demographics
This rating reflects the overall rating of iQor and is not affected by filters.
- Race / Ethnicity
- Gender
- Sexual Orientation
- Disability
- Parent or Family Caregiver
- Veteran Status
- Former Employee★★★★★
Pros
Offers positions for many clients
Cons
Could pay a bit more
- Former Employee, more than 1 year★★★★★
Great Work environment but with poor transparency of Medical/Leave policies
May 8, 2023 - Customer Service Representative in Meridian, MSRecommendCEO ApprovalBusiness OutlookPros
Benefits/ competitive pay / friendly environment / Great training / promotion opportunities
Cons
Any medical leaves (maternity leave in my experience) are via a third party company. You are referred to them from HR with no assistance from HR. The company is Lincoln Financial. I was told by HR upon hire that I would be covered for maternity leave after 3 months of hire by HR during orientation. I was hired in April 2021 and went on approved leave in October 2021 when I had my son. 3 months after I had already returned back to work from my leave of that was “approved”, HR came to me and informed me that it was denied because you are supposed to be there a full 12 months. Which is not what I was told in orientation. HR told me I had to handle it with Lincoln Financial, who claimed the leave requirement is 12 months. Sadly, I was let go of a job I was thriving at and produced quality work, because of the leave being denied 3 months after my return, I pointed out on their attendance point system. Besides the problem with this leave having my child, my attendance was never an issue.
Continue readingThank you for leaving a review . We're sorry for any dissatisfaction you experienced at iQor. We wish you the best of luck in finding an environment where you feel you can succeed. If you would like to discuss your concerns further, please contact youmatter@iqor.com. We'd love to hear from you.
- Current Employee★★★★★
Pros
Remote work is by far the best
Cons
Not flexible for existing working from home jobs. Too many rules for agents in their own home. Not organized far as asset distribution. A lot of tech issues and limited tech help onsite or internal.
- Former Employee, more than 8 years★★★★★
Honest Feedback
May 31, 2023 - Operations Supervisor in Richardson, TXRecommendCEO ApprovalBusiness OutlookPros
Multiple projects, PPQ training for managers which teaches you how to coach agents.
Cons
Benefits not the best and not a lot of flexibility.
- Former Employee★★★★★
Pros
Promote from within with endless opportunities
Cons
Pay was great just know that people from the outside would be hired with a higher party rate- huge difference
iQor Response
Thank you for leaving a review! We wish you the best of luck in your next steps.
- Former Employee, less than 1 year★★★★★
Tragic place to work
Apr 26, 2023 - Customer Service Representative in Houston, TXRecommendCEO ApprovalBusiness OutlookPros
There are literally no pros I can think of.
Cons
I have never in my life been a part of such a rotten company. You have been warned here. Company culture is ghetto, you have to have your stuff in lockers ALL day due to people stealing, including your phone in the locker ALL day, you get two 10 min breaks a day and a 30 min lunch that's it, it feels like a prison-you have to walk through metal detectors to get into the office due to people previously bringing in weapons. Employees are disrespectful, rude and are huge bullies. Upper management does not have a hold on their employees that's why there's so much security and rules. This is not a place of employment this is a daycare.
Continue reading - Current Employee, more than 1 year★★★★★
Good job work from home.
May 2, 2023 - Customer Service RepresentativeRecommendCEO ApprovalBusiness OutlookPros
6a to 6p no weekends
Cons
They pay for travel training.
iQor Response
Thank you for taking the time to write to us. We do work incredibly hard at iQor, and there are times when calls come in back to back. While this environment does not work for everybody, we strive to provide all team members with the best training and support. Please reach out to us at youmatter@iqor.com if there’s anything we can do to assist you in your role.
- Former Employee, less than 1 year★★★★★
Pros
Steady paycheck, Hybrid remote, No Drug Test
Cons
Lame management, coaching was terrible, everything seem rushed, certain problems you can’t fix or wasn’t coach very hectic and a lot for low pay.
Continue readingiQor Response
Thanks for taking the time to leave a review. Management's role is to support our teams and make work easier; we're sorry to hear this wasn't your experience. Thank you for your contribution to our success. We wish you the best in your career.
- Current Employee, more than 3 years★★★★★
No Value For The Employee
Apr 21, 2023 - Customer Service Representative in Crestview, FLRecommendCEO ApprovalBusiness OutlookPros
Co-Workers are great; Pay rate competitive
Cons
This company has no value for the dedicated employee. Iqor chose to distribute their best agents among other clients under the Iqor umbrella. The current client chose to stay with Iqor and the employees distributed were advised they could not apply to come back
Continue readingiQor Response
Thank you for your time and feedback. We strive to provide support to all of our team members, and we're sorry that this hasn't been your experience so far. Please reach out to us at youmatter@iqor.com so we can better help you in your role. Thank you.
- Current Employee★★★★★
Pros
Work at home off on the weekends
Cons
Don’t pay good at all
Continue readingiQor Response
At iQor, our competitive pay is often supplemented by our overtime pay and sales opportunities on many client accounts. Our aim is to provide a positive company culture, as well. It seems we may have fallen short. Please contact us at youmatter@iqor.com if there's something we can do to assist in your role. We hope you stick with us and continue to grow professionally.
iQor Reviews FAQs
iQor has an overall rating of 3.4 out of 5, based on over 2,586 reviews left anonymously by employees. 59% of employees would recommend working at iQor to a friend and 51% have a positive outlook for the business. This rating has been stable over the past 12 months.
59% of iQor employees would recommend working there to a friend based on Glassdoor reviews. Employees also rated iQor 3.0 out of 5 for work life balance, 3.3 for culture and values and 3.4 for career opportunities.
According to reviews on Glassdoor, employees commonly mention the pros of working at iQor to be coworkers, benefits, compensation and the cons to be culture, career development, management.
Popular Careers with iQor Job Seekers
Work at iQor? Share Your Experiences

iQor Response