iQor Reviews | Glassdoor

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iQor Reviews

Updated February 21, 2018
763 reviews

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2.7
StarStarStarStarStar
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Approve of CEO
iQor President and CEO Hartmut Liebel
Hartmut Liebel
248 Ratings

763 Employee Reviews

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Pros
  • Boss doesn't micromanage, we have help in place if I need it, work environment is great, pay is reasonable (in 28 reviews)

  • Great call center with quick advancement (in 23 reviews)

Cons
  • Natural stress of any call center enviroment (in 28 reviews)

  • The work environment is quite "different" (in 19 reviews)

More Pros and Cons

  1. "Great place that rewards intelligence and performance!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iQor full-time

    Pros

    I was promoted twice while still in training!
    They acknowledge good performance.
    Have a laid back working atmosphere.
    Customer service is first.
    Good pay.

    Cons

    Can't think of anything negative.

    Advice to Management

    Continue to recognize your employees, and keep a fun atmosphere!


  2. "Repair Team Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Repair Team Leader in Louisville, KY
    Current Employee - Repair Team Leader in Louisville, KY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Friendly environment, working conditions to opportunities for advancement

    Cons

    Payment rate is a little low

  3. "No Work Life Balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend

    I worked at iQor full-time

    Pros

    the experience
    diversity
    cool supervisors
    god incentives
    helpful coworkers

    Cons

    work takes up both evening and night, not good hours for people with younger children


  4. "Great place to work with the right Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Simi Valley, CA
    Former Employee - Anonymous Employee in Simi Valley, CA
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iQor full-time (More than 3 years)

    Pros

    Willing to work with schedules.
    Able to earn paid time off in first year of employment.
    Quarterly reviews with pay raise potential.
    Receive constant feedback with the right supervisor.

    Cons

    Parking was horrendous if you worked late morning shift, but it may be fixed now.


  5. "Excellent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at iQor full-time

    Pros

    They treat you like family. Never worked at a nicer place.

    Cons

    Shifts are not readily available for when you want to work

    Advice to Management

    Keep uo the good work. You guus are great


  6. "Great Team and Best Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at iQor full-time

    Pros

    This place was great. The people truly care about their employees and even paid out of pocket to help and my supervisor was the best that I'd ever had. Wished I could've stayed.

    Cons

    None that I could think of.


  7. "CSR"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor full-time

    Pros

    full time benifits are nice

    Cons

    work schedules can be a bit wonky

  8. "Discombobulation"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Supervisor in Crestview, FL
    Former Employee - Supervisor in Crestview, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than 3 years)

    Pros

    Build great relationships with co-workers. Management tried.

    Cons

    After the switch to iQor from Asurion, everything became about compliance. No longer did you feel valued, you felt like just a number.

    Advice to Management

    Hold up to your end of the bargain. Don't pretend to care and be honest. Act with integrity and hold yourselves to the same high standards that you hold the Associates to.


  9. "So much more than an hourly job!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Agent in Crestview, FL
    Current Employee - Senior Agent in Crestview, FL
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    Lots of opportunities for bonuses, 6 weeks of paid training, great support system, fun environment, excellent benefits!

    Cons

    Since it is a call center handling technical support, the customers can be difficult. But you are given all the tools you need to handle the tough calls.


  10. Helpful (1)

    "Reactive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at iQor full-time

    Pros

    There is always Steady Work and overtime.

    Cons

    Unorganized, reactive not proactive, people skills

    Advice to Management

    learn how to be a leader and not a deflector


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