iQor Reviews | Glassdoor

iQor Reviews

Updated November 13, 2018
928 reviews

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2.7
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
324 Ratings

928 Employee Reviews

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Pros
Cons
  • "Natural stress of any call center enviroment" (in 21 reviews)

  • "Poor Management and Toxic work environment" (in 21 reviews)

More Pros and Cons

  1. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at iQor full-time

    Pros

    Its a good job to start of in the customer service industry..you also get raises every month and after a certain cap its ever 3 months.

    Cons

    Short lunch and schedule change every 3 months


  2. "Sr. Business Consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook

    I have been working at iQor full-time

    Pros

    Great projects to work on.

    Cons

    Company in early stages, growing rapidly.

  3. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Richardson, TX
    Current Employee - Customer Service Representative in Richardson, TX
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    I like the Over time

    Cons

    The Hours are not very flexible


  4. "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time

    Pros

    The money was good
    Overtime almost always available

    Cons

    Too many frequent changes


  5. Helpful (1)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Plano, TX
    Former Employee - Anonymous Employee in Plano, TX

    I worked at iQor full-time (Less than a year)

    Pros

    Easy to get on as long as you have customer service experience on your resume and can type 25 wpm.

    Cons

    The Hours arent the best, Training you spend one week in a class setting not even getting hands on training then your placed on the production floor with little to no understanding of the system out of the 3 week's your considered in training you can not miss no more than four hours or you will be terminated, the Pay isn't the best for those who have experience.

    Advice to Management

    Communicate and be more understanding to real life experiences


  6. "VP Product Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor full-time

    Pros

    Great team, great people, and excellent teamwork.

    Cons

    Direction at the top shifted during my tenure, causing some unnecessary initiatives.


  7. "Sr. Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Agent in Plymouth, MN
    Former Employee - Senior Agent in Plymouth, MN
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than a year)

    Pros

    The monthly celebrations of top agents are nice. Also, there are events periodically to try and keep spirits up.

    High comradery among employees.

    Cons

    There isn't much opportunity for upward mobility.

    The closer you can get to the old school tactics the better you'll do. These tactics are discouraged but encouraged behind closed doors.

    Time metrics encourage cutthroat behavior.

    Constant negativity on calls can become depressing quick.

    Most the building doesn't have access to windows. (Bummed me out)

    Collections in general aren't as lucrative as they used to be. The vets all told grand stories of the old days and how the money dried up for the most part. It takes 10x the effort to get the same result.

    Advice to Management

    When conducting calibrations consider the agents strengths and weaknesses. Not every agent will get the same results with one template of behavior. Beyond the math consider the human element. People may excel using different tactics.

  8. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Charlotte, NC
    Current Employee - Director in Charlotte, NC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (More than 10 years)

    Pros

    Career Growth
    Lucrative Bonuses
    Vacation Time - Unlimited once you reach leadership
    Professional Development
    Free life insurance
    Tuition Reimbursement
    Work at Home

    Cons

    Health Insurance Costs - High deductible for the lower tier plan, expensive for the top tier plan. Typical these days. It works if you know how and when to use it.

    Advice to Management

    Keep looking for feedback for improvement. Great job with the latest leadership development courses.


  9. "Mazzios"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Ada, OK
    Current Employee - Agent in Ada, OK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Love it! Pay is perfect! People are ao kind!

    Cons

    Hours sucks! Wish i had a 9-5pm

    Advice to Management

    Lower prices in the store at work


  10. "Customer Service/ Sales Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time

    Pros

    My biggest pro of this job is that you were able to get raises.

    Cons

    The con that surfaces is that the working conditions were horrible. They wanted didn't offer maternity leave but wanted you to work like crazy & love the environments condition they provided you to work in. Very unprofessional

    Advice to Management

    When hiring staff, think not just about your customers, the consideration of your employees well being are also important.


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