iQor Reviews | Glassdoor

iQor Reviews

Updated September 25, 2017
675 reviews

Filter

Filter

Full-timePart-time

2.5
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
iQor President and CEO Hartmut Liebel
Hartmut Liebel
211 Ratings

675 Employee Reviews

Sort: PopularRatingDate

Pros
  • Boss doesn't micromanage, we have help in place if I need it, work environment is great, pay is reasonable (in 24 reviews)

  • good energy and great work life balance (in 10 reviews)

Cons
  • Experience at a retail store does not make you an automatically good call center manager (in 23 reviews)

  • The work environment is quite "different" (in 17 reviews)

More Pros and Cons

  1. "Collections agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Collections Specialist
    Current Employee - Collections Specialist

    I have been working at iQor full-time

    Pros

    Great earning potential from wages, bonuses and unlimited overtime.

    Cons

    Performance based, unfair working conditions.

    Advice to Management

    Value your loyal employees more.


  2. Helpful (1)

    "All in all a very great place to work. It is not for everyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Representative in Ada, OK
    Current Employee - Senior Representative in Ada, OK
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    They will work with you if you have things in life come up that cannot be controlled. They are very willing if you put forth the effort to promote and the salery, at least in my area, is very good.

    Cons

    There are a few, just mostly stuff related to some management that I believe was put into that position by being a favorite, but what place does that not happen these days.

    Advice to Management

    Take the time to get to know your employees, be more flexible in some situations when it comes to needing help.

  3. "Assistant Vice President"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Richardson, TX
    Former Employee - Anonymous Employee in Richardson, TX

    I worked at iQor full-time (More than a year)

    Pros

    Great company, Postive people, Good environment, Great bonus structure

    Cons

    Many changes within organization


  4. Helpful (1)

    "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    Current Employee - Customer Service Representative in Richardson, TX
    Current Employee - Customer Service Representative in Richardson, TX

    I have been working at iQor full-time (Less than a year)

    Pros

    Everyone is a family and managers are very understanding. The company promotes within.

    Cons

    Point Policy is very sharp.

    Advice to Management

    Get Strict On Dress Code Policy.


  5. "Experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Agent in Miramar, FL
    Former Employee - Customer Service Agent in Miramar, FL
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iQor (More than a year)

    Pros

    Pay , unlimited overtime . Raises every 3 months due to performance

    Cons

    Job experience , no ways to satisfy customers causing angry customers , dirty work areas , loud call center ,

    Advice to Management

    Make more save offers for customers


  6. Helpful (1)

    "Overall, it's a decent place to work and gain experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    A lot of business opportunities that allows for career development.

    Cons

    The company structure is convoluted.

    Advice to Management

    Actually incorporate the companies values and culture. Each department behaves like their own company.


  7. "Customer care resolution supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cst in Tupelo, MS
    Current Employee - Cst in Tupelo, MS
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    They offer a lot of overtime and some incentives

    Cons

    Not enough positive reinforcement or chances for growth.

  8. "Supervisor"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than 5 years)

    Pros

    Flexibility .. starting to get better benefits

    Cons

    Two many to count..not enough compensation for work required at this level

    Advice to Management

    Care .. truly care about your subordinates


  9. "Call Center Representative"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor full-time

    Pros

    Gained more computer and customer service skills

    Cons

    Did not offer flexible hours


  10. Helpful (1)

    "Good as an entry level job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Operations Supervisor in Simi, CA
    Current Employee - Operations Supervisor in Simi, CA
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at iQor full-time (More than 10 years)

    Pros

    Good schedules for students or people with a second job. People are friendly, and it's a positive work environment. People are always willing to help.

    Cons

    lack of competitive pay, for the area. Also the benefits could be better. Entry level position, employees tend to leave over time for better pay.

    Advice to Management

    Need to look into competitive pay to attract a more talented workforce.


Showing 675 of 680 reviews
Reset Filters