iQor Reviews | Glassdoor

iQor Reviews

Updated April 24, 2018
798 reviews

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2.7
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Approve of CEO
iQor President and CEO Hartmut Liebel
Hartmut Liebel
261 Ratings

798 Employee Reviews

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Pros
Cons
  • Natural stress of any call center enviroment (in 28 reviews)

  • The work environment is quite "different" (in 20 reviews)

More Pros and Cons

  1. "Sme"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at iQor full-time

    Pros

    The job is not like a job at all.

    Cons

    The pay is not good.


  2. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Tupelo, MS
    Current Employee - Customer Service Representative in Tupelo, MS
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    Make lots of money with other perks and with good people
    Also meeting interesting customers from around the country.

    Cons

    If you dont have a thick skin it's not for you. You will get cursed at yelled at and many other things like called names. They are not mad at you dont take it personally

  3. "High school"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iQor full-time

    Pros

    Great pay for commission salary

    Cons

    It's work not a gossip lounge

    Advice to Management

    Throw the whole management away


  4. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Bethlehem, PA
    Current Employee - Customer Service Representative in Bethlehem, PA
    Recommends
    Positive Outlook

    I have been working at iQor full-time (More than a year)

    Pros

    If you need time off, as long as you have accumulated hours, they are lenient.

    Cons

    You have to take so many phone calls, they even frown upon going to the bathroom when its not your break time.


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    Current Employee - Customer Service Representative in Pompano Beach, FL
    Current Employee - Customer Service Representative in Pompano Beach, FL
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than a year)

    Pros

    Offers insurance for health, dental and a calculated amount of hours for sick time per work week/pay period

    Cons

    Favortism, poor training, the ceiling leaks or falls in when it rains, the parking lots flood to the point you can not drive through it to exit until it clears up after 2 hours or you're driving an SUV, people including the security guards smoke weed 24-7 in the parking lot

    Advice to Management

    Be there in the situation and observe what's happening


  6. "Customer Service- Capital One- branded book"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Plano, TX
    Former Employee - Customer Service Representative in Plano, TX
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    Relaxed environment. Almost too relaxed, easy interview, quick hire, no drug testing

    Cons

    Very disorganized, low pay and bad benefits IF you even get the benefits package from HR before the deadline to enroll is up

    Advice to Management

    Better communication


  7. "AVP"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at iQor full-time

    Pros

    Unlimited vacation, salary and extremely fun work culture

    Cons

    Extremely long hours, subpar compensation and many broken promises.

  8. "agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Los Angeles, CA
    Current Employee - Agent in Los Angeles, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    -Hours are good and fixed.
    -overtime also provided

    Cons

    -pay really sucks for the amount of work they make you do.
    -rarely get any pay rises
    -Company Insurance really sucks


  9. "your just a number"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Service Agent in Richfield, OH
    Former Employee - Senior Service Agent in Richfield, OH
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at iQor full-time (More than 10 years)

    Pros

    hours were a plus mostly

    Cons

    they don't care about the people. they only see dollars

    Advice to Management

    get a life ....your day will end to


  10. "Can use some tweaking"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Houston, TX
    Former Employee - Anonymous Employee in Houston, TX
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    Friendly environment & laid back dress code

    Cons

    The pay!!!!! A dollar more would make so much of a difference

    Advice to Management

    Pick more professional people to put In management


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