iQor Reviews | Glassdoor

iQor Reviews

Updated January 17, 2019
959 reviews

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2.7
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
334 Ratings

Employee Reviews

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Pros
Cons
  • "Natural stress of any call center enviroment" (in 21 reviews)

  • "Upper management is distant, and in many cases not even located in the US" (in 21 reviews)

More Pros and Cons

  1. "Customer service rep"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at iQor full-time

    Pros

    Its a good job to start of in the customer service industry..you also get raises every month and after a certain cap its ever 3 months.

    Cons

    Short lunch and schedule change every 3 months


  2. "Work Culture"

    StarStarStarStarStar
    Current Employee - Project Manager in Tampa, FL
    Current Employee - Project Manager in Tampa, FL

    I have been working at iQor full-time (More than 5 years)

    Pros

    Good place to work, good team

    Cons

    Nothing , not much on the cons

    Advice to Management

    none

  3. "Soso"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Charlotte, NC
    Current Employee - Agent in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at iQor (More than a year)

    Pros

    Pay benefits pay benifits pay

    Cons

    Environment EnvEnvironment ironment Environment Environment

    Advice to Management

    Enforce policy


  4. "Customer service"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good coworkers, day shift, thats it.

    Cons

    Low pay and very boring


  5. "Senior Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Manager in Plano, TX
    Former Employee - Senior Manager in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than 8 years)

    Pros

    Benefits were very good, pay was at or above industry averages, Friendly people overall. Fostered independent thinking and self-starters

    Cons

    Management isn't in synch with their missions, and goals as well as where the company is headed. Upper management is distant, and in many cases not even located in the US.


  6. "Lots of oT"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at iQor full-time

    Pros

    Ot ability to make money

    Cons

    Fights and immature people at this site

    Advice to Management

    Consistency


  7. Helpful (1)

    "Agent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Agent in Plano, TX
    Former Employee - Senior Agent in Plano, TX
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than a year)

    Pros

    Bonus when you would get one. Attendance policy isn’t strict. Catered Lunches sometime.

    Cons

    There is a lot of favoritism that is very evident. Seems like the ladies who flirt with the supervisors got a way with more. Sexual harassment refresher is needed. Management sometimes doesn’t like to do their jobs (take sup calls). Everybody is always on a different page. Lastly if the call volume slows down they’ll fire you for any little thing.

    Advice to Management

    Stop ignoring everything.

  8. "Workforce Analyst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Workforce Management Analyst in Charlotte, NC
    Former Employee - Workforce Management Analyst in Charlotte, NC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (Less than a year)

    Pros

    The culture is very diverse

    Cons

    I was basically baited into starting the job. I went from schedule being a mid shift to 2nd shift schedule and that is not what was offered. I had some serious family issues and they refused to work with me.

    Advice to Management

    Have a general plan when taking on new projects. Put people in leadership with leadership skills


  9. "Not for a professional"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miramar, FL
    Former Employee - Anonymous Employee in Miramar, FL
    Doesn't Recommend

    I worked at iQor full-time (Less than a year)

    Pros

    It was close to home.

    Cons

    There are not enough words to describe the many cons with this company at the Miramar, FL. They play favoritisms, they don't have qualified people that know how to train others when they get on the live floor, and if you complain they find a reason to fire you. In my training class, a highly unqualified person was set as our mentor on the floor, she was rude, she cursed us out, & she gave us wrong information. She was allowed to stat even when we pointed out that she was giving us the wrong information & she had caused one of the trainees to get so mad that they cried & walked off & quit. When you try to go to complain via the corporate route they fire the next day.

    Advice to Management

    Follow corporate procedure and listen to your workers. You will receive better results and something called loyalty.


  10. "Director of Finance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I have been working at iQor full-time

    Pros

    good people to work with at staff levels.

    Cons

    Out of touch CEO - who was recently replaced but damaged the company by acquiring his old firm.

    Advice to Management

    focus on the basics -- run the business as a BPO. Not a software or business disrupter