iQor Reviews | Glassdoor

iQor Reviews

Updated July 15, 2018
841 reviews

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2.7
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iQor President and CEO Hartmut Liebel
Hartmut Liebel
287 Ratings

841 Employee Reviews

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Pros
Cons
  • "Natural stress of any call center enviroment" (in 28 reviews)

  • "The work environment is quite "different"" (in 20 reviews)

More Pros and Cons

  1. "Great place that rewards intelligence and performance!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at iQor full-time

    Pros

    I was promoted twice while still in training!
    They acknowledge good performance.
    Have a laid back working atmosphere.
    Customer service is first.
    Good pay.

    Cons

    Can't think of anything negative.

    Advice to Management

    Continue to recognize your employees, and keep a fun atmosphere!


  2. "Ummm"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at iQor full-time (More than 3 years)

    Pros

    Great place to start a career. A lot of opportunities to grow.

    Cons

    Not really a job that appreciates its employees.

    Advice to Management

    Show appreciation more. Increase pay!

  3. "Wouldnt go back"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Junior Agent in North Charleston, SC
    Former Employee - Junior Agent in North Charleston, SC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iQor full-time (More than a year)

    Pros

    40 hours, Pay is ok, its a job

    Cons

    Drama Drama Drama, Management has no clue what goes on in chat, people are being treated without respect constantly

    Advice to Management

    More attention needs to be placed on how and what is going on


  4. "Production Planner"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Tampa, FL
    Former Employee - Anonymous Employee in Tampa, FL
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iQor full-time (More than 10 years)

    Pros

    iQor acquired my previous employer so I didn't choose to work for iQor. At first things were running normal and then things changed...

    Cons

    iQor corporate shut down our facility and moved it to another state affecting 300 plus people.


  5. "It’s a job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Disapproves of CEO

    I worked at iQor full-time

    Pros

    Bonuses, benefits, overtime, incentives

    Cons

    Poor management, favoritism, no holiday pay


  6. "They good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at iQor full-time

    Pros

    PTO, VTO, Easy calls if you do Metro/TMobile, They lenient and try to work with you if something happens

    Cons

    Vending machine runs out a lot Lol
    Can't eat on the floor or have phones and electronics

    Advice to Management

    Fix the vending machines


  7. "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Clark, NJ
    Former Employee - Customer Service Representative in Clark, NJ
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at iQor full-time (More than a year)

    Pros

    Competetive salary on the company

    Cons

    inconsiderate management on the company

  8. "Nice place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Agent in Charleston, SC
    Current Employee - Agent in Charleston, SC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at iQor full-time (Less than a year)

    Pros

    Benefits and discounts available for you.

    Cons

    Can't miss any days during training.


  9. "Money is money, just think about your sanity."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Miramar, FL
    Former Employee - Anonymous Employee in Miramar, FL
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at iQor full-time (More than 3 years)

    Pros

    Pay, bonus, overtime. This is a great job for getting things cones and getting bills paid. If your young staying at home and just going to school I advise you to work here pay is better than what most is offering. Don’t make this a permanent job. Some people get caught in the cycle and can end up staying for years as timbre flies by. Just remember to go after something else while your there because this is still a call center and with the right sup your just a number and they will remind you of it. It can often times be company first than you after they go through the other heads of mangment to save their selves ( even managers aren’t safe). Environment is highschool like, you make great friends for life but you’ll also come across drama if not careful remember this is still a job and everyone there is an “adult”. Customers on the phone can be draining if you let it get to you. Some of the top managers treat employees like childern because 85% of the workers are young, know the rules and move smart. Lunch is an hour and paid breaks are short like 10 minutes which can have you feel like your working like an animal. Bounces are nice. Quotas are ridiculous but it can take a while for you to really get in trouble for it. Uniform is required they expect you to pay for their shirts from your check. Everything is always changing don’t get used to one rule. And for the love of God himself stay out of drama it’s like college hill over there I can not stress that enough.

    Cons

    Drama, hours, managerial treatment, qoutas

    Advice to Management

    Bofl


  10. "A mess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Easy work , nice new building , many friends

    Cons

    Bad downtown area , purses snatched , mandatory weekends , 1-10 shift sucks


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