inContact Reviews | Glassdoor

inContact Reviews

Updated July 16, 2017
48 reviews

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4.0
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inContact President, CEO, and Director Paul Jarman
Paul Jarman
34 Ratings

48 Employee Reviews

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Pros
  • They're very flexible with remote working too - I work from home two days a week and there are some teams that work 3 (in 13 reviews)

  • Company cares about employees (HR feedback has been taken seriously and resulted in company changes) as well a great atmosphere with great people (in 22 reviews)

Cons
  • Upper management either doesn't listen or doesn't care (in 14 reviews)

  • Work-life balance isn't great, but impossible to find a sales job that is (in 6 reviews)

More Pros and Cons

  1. "Voice Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Voice Engineer in Sandy, UT
    Current Employee - Voice Engineer in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact full-time (More than a year)

    Pros

    Good company with high moral

    Cons

    No room for growth on the Voice Engineering team.


  2. Helpful (1)

    "Getting Better Day to Day"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact full-time

    Pros

    - I have watched a lot of management come and go but R&D now has a good CTO
    - The word transparency is overused but it has improved a lot
    - Finally some emphasis on diversity in R&D that has backing from the CTO
    - I work on more exciting and fun technology than many companies in the area

    Cons

    - There is irony not concentrating on technology and the musts of R&D even though inContact says it’s a cloud software company
    - Product quality has dropped below respectable standards because of too much emphasis on sales and product features
    - There is hostility from other departments but it is improving with new management

    Advice to Management

    - I would like to see a good CTO stay longer than a year can you make that happen?
    - More transparency and jettison the animosity
    * Make inContact a great software company again *

  3. "Great team to work with"

    StarStarStarStarStar
    Current Intern - Anonymous Intern
    Current Intern - Anonymous Intern

    I have been working at inContact as an intern

    Pros

    Direct interaction with the team

    Cons

    no cons as such, as of now


  4. Helpful (1)

    "One of the better places I've worked at"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Systems in Sandy, UT
    Current Employee - Systems in Sandy, UT
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact full-time (More than a year)

    Pros

    Great culture and great co-workers.

    I feel as if I am valued, and treated like I matter and my individual contributions can make a big impact on the company as a whole. This feeling applies from the CEO downwards. Granted there are challenges and no one is perfect, but I truly feel like my efforts are appreciated and recognized.

    Cons

    Very slow to change core procedure and policies to improve and streamline deployments (systems, code, application, etc.). Need to better utilize standardize tools to improve efficiency and compliance.

    Some of the upper management tends to be much more reactionary than proactive which leads to issues with capacity planning, and future proofing. This issue has been noted by some levels and steps have been made to better align the different groups with more "appropriate" leaders for their function.

    Health, Vacation, and Salary are a little weak as compared to other employers in the valley and in the industry.

    Advice to Management

    To really take us to the next level, there needs to be a very heavy, top-down approach to embracing new technology and methodologies. It feels very much like "it ain't broke, so don't fix it" kind of mentality from the Executive Management teams. The old ways of doing things no longer work and we are falling further and further behind the curve in terms of adopting the new standards.

    Address the core compensation packages as mentioned above, to help attract and retain the top people.


  5. "Unsure about future"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Approves of CEO

    I have been working at inContact full-time

    Pros

    It has been a great place to work.

    Cons

    Very difficult time since the acquisition .

    Advice to Management

    Fiure out where we are headed.


  6. "Network Engineer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Engineer
    Current Employee - Network Engineer
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact full-time

    Pros

    A very rare opportunity that allows one to grow their skills on multiple vendors and systems in terms of Network infrastructure - one is exposed to route/switching, firewalls & load balancers.

    Cons

    A fast paced environment, if you are a traditional tech guy & not customer centric- this may not be the gig for you.


  7. "Sales is a great place to be!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact full-time (More than a year)

    Pros

    Great compensation, fun people, lots of free lunches, and lots of competitions for prizes, mentoring. The sales model favors buyer's model which leads to better ethics on the salesfloor. Middle management is approachable and works to protect ALL of their employees. Ethics are incredibly important to management (even work ethic an often forgotten ethic). Tools to do the job are evaluated frequently for effectiveness and efficiency. If you aren't successful right away,patience and care is taken in attempt to save your job. EVERYONE is held to a high standard of ethics and achievement.

    Cons

    Work-life balance isn't great, but impossible to find a sales job that is. NICE adjusted budgets following acquisition, but only for menial perks. Sales Operations cares only for partner channels. Disparate communication between sales, sales operations (which is supposed to be monitoring ethics),and marketing. Marketing, customer service, sales operations, and sales should be able to work well together and are often at odds with each other.

    Advice to Management

    Find a way for sales operations to bond with ALL sales channels and teams, (rather than favoring one channel over others). Continue efforts for sales and marketing to have open interactions and work together. Hold ALL people accountable for doing their jobs, not just from a quota perspective, but from an operational perspective as well. Continue to innovate on ways to enforce ethical behavior from sales development through DSM's.

  8. "Good company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact full-time

    Pros

    Work from home. Not micro-managed.

    Cons

    Information and process documentation is hard to find.. It is scattered across many resources.

    Advice to Management

    Consolidate information resources and tools.

    inContact Response

    Feb 22, 2017 – Manager Talent Acquisition

    Thank you for your candid review. We agree process is something we are getting better at, thank goodness for the new Knowledge Bank. We have high expectations for condensing information into on... More


  9. "Sales"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at inContact full-time

    Pros

    A good company to work for as a sales professional.

    Cons

    None that I can think of.


  10. "Great Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Technical Account Manager in Columbus, OH
    Current Employee - Senior Technical Account Manager in Columbus, OH
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at inContact (More than 3 years)

    Pros

    Fast growing, constantly evolving, great management team

    Cons

    Pace of growth leaves internal process lacking.


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