ipsy Reviews | Glassdoor

ipsy Reviews

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Found 47 reviews

2.9
StarStarStarStarStar
Rating TrendsRating Trends
37%
Recommend to a Friend
47%
Approve of CEO
ipsy CEO Marcelo Camberos
Marcelo Camberos
36 Ratings
  1. Good Company With Clear Leadership

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ipsy full-time

    Pros

    After working at several other By area startups, I decided to give ipsy a chance. I've been working here for 8 months and I can say it's been by far the best experience I've had. Unlike other companies where the strategy changes one minute to the next, ipsy has clear leadership that stands for the company values. Compensation is good. Overall I find it to be a good company atmosphere.

    Cons

    I wish they had a better food selection in the office. Also the bathrooms and facilities leave a lot to be desired!

    Advice to Management

    Keep it up, invest more in facilities to be competitive with bay area

  2. Helpful (1)

    Studio Operations

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Operations in Santa Monica, CA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at ipsy full-time for more than 2 years

    Pros

    Amazing people who are kind, hardworking, and inspiring. The LA office has a lean team which means you get exposure to a lot of new and exciting projects. Plus dogs are allowed in the office, which is a definite morale booster!

    Cons

    Upper management/executives don't listen to lower-tiered employees on ideas to improve the company, both internally and externally. Strategies change from month-to-month, which trickles down to frustration, confusion, and disorganization. There's no clear communication on how budget is allocated throughout the company, which makes it difficult for the media team to create compelling marketing content.

    Advice to Management

    Listen to your employees and learn from them - they have amazing ideas. Stick to the strategies laid out at the beginning of the year, give more budget, and trust your teams to create great results. Give more budget to the LA team and make influencer marketing/media production a higher priority.

  3. Management’s Lack of Experience is Glaring

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Service Representative in San Mateo, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at ipsy full-time for more than a year

    Pros

    Fairly simple and flexible job.

    Cons

    Management team does not view ipsyCare agents as their true equal. Care must be taken to properly stroke their egos while remaining pleasantly submissive in their presence instead of having serious and effective conversations about why the department turnover is through the roof. Gaslighting techniques are often implemented in order to maintain order and control of the team. Growth is contingent on whether or not you’re...

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    Advice to Management

    Lets begin having clear honest dialogue about serious issues before you continue losing some very talented, and hard-working women to organizations who will give them better treatment!

  4. Helpful (3)

    Strong ideas, corrupt management

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I have been working at ipsy full-time for more than 4 years

    Pros

    Great general work culture, take care of their employees, flexible, great mission

    Cons

    Management in ipsyCare is elitist, promotions seem to be already chosen though they encourage applicants. ipsyCare management takes special care to be most unknowledgeable about policies and procedures, and upper management is so "busy" they have no time to understand their management team needs serious restructuring and ego checks. Sensitivity training should be given to all in management, specifically ipsyCare, as...

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    Advice to Management

    Restructure!

  5. Helpful (1)

    Strong strategy and culture

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at ipsy full-time

    Pros

    Company that is growing well, strong strategy and cares about employees. I have been impressed with my colleagues and with the management team.

    Cons

    If you're looking for an environment where there are drinks every night, ping poong table, free food this may not be your thing.

  6. Helpful (6)

    Terrific business but at the expense of employee morale

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I have been working at ipsy full-time for more than 2 years

    Pros

    ipsy is a good company to work for because the product is exciting and users generally love it. It is also the biggest subscription service out there.

    Cons

    - The team runs from one fire to the next without a care for the big picture - Top-down authoritarian culture permeates throughout the company - Cost cutting to the point where employees are pushed to the edge - Perks that show no care about employees: no 100% insurance coverage, no catered lunches

  7. Helpful (4)

    Agents are unappreciated and tired

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Flex Agent in San Mateo, CA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I have been working at ipsy full-time for more than a year

    Pros

    Flexible, healthy snacks in the office

    Cons

    Demeaning management, extremely high turnover rate, reps are overworked and given unrealistic goals, no room for growth, favoritism for overbearing teacher pet personalities, the entire team is terrified of quality assurance which remains inaccurate and unsteady

    Advice to Management

    Treat us like we matter to the organization

  8. Helpful (9)

    So Much Potential but Falls Short

    StarStarStarStarStar
    • Overall
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Customer Care Representative 
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I have been working at ipsy full-time for more than 2 years

    Pros

    I love the work atmosphere and the people are great. They have fun events and celebrate birthdays. They include the whole company for updates about the upcoming things for ipsy. My favorite pro is the flexibility ipsy offers their employees.

    Cons

    Growth is incredibly difficult and can be unfair. Tenure doesn't always play in your favor and sometimes when you feel a position will lead to a promotion or more, it falls short and you're left with disappointment. Too many remote agents have split up the ipsyCare team where we can no longer go on off sites and fun stuff like we did before. Management does a lot of talk but so little action.

    Advice to Management

    Recognize the great talents you have and reward them FAIRLY!

  9. Helpful (8)

    Incoherent Strategy, Below Par Career Development

    StarStarStarStarStar
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Negative Outlook
      No opinion of CEO

      I have been working at ipsy full-time

      Pros

      - Biggest beauty subscription - Nice and friendly working environment

      Cons

      - Incoherent strategy: in the past 3 years, the company's strategy has shifted about 3 times - each time with a promise of bigger and better things. But still, there is no clear path to an exit strategy - no guiding north star from a business perspective. - Terrible Career Development: Career development for employees is more a factor of random resource needs in various areas vs. an actual plan for individuals careers....

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      Advice to Management

      - Build a clear strategy and give employees time to get behind it rather than flip-flopping every few months - Motivate employees through their development and providing an amazing environment to work in. Plenty of examples in the bay area for this. Cannot be that hard to emulate those. Get the basics right

    • Helpful (12)

      Nice people, poor CEO and management

      StarStarStarStarStar
      • Overall
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Anonymous Employee 
      Doesn't Recommend
      Positive Outlook
      No opinion of CEO

      I have been working at ipsy full-time

      Pros

      Smart people Free Glam Bag Pretty flexible on work from home

      Cons

      No process No accountability Everyone things they are an expert of all things and don't allow anyone to actually do their job CEO is blatantly rude and disrespectful, and causes a lot of really unnecessary stress; intimidates and bullies people Management in general is not accountable- lots of talking, very little action

      Advice to Management

      If you've hired a team to do a job, let me them do it, or focus on hiring people who will simply execute and not have an opinion

    Found 47 reviews