kgb Reviews | Glassdoor

kgb Reviews

Updated March 21, 2017
87 reviews

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Full-time Part-time

2.8
Star Star Star Star Star
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kgb Chairman and CEO Robert A. Pines
Robert A. Pines
46 Ratings

87 Employee Reviews

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Pros
  • You can work from home and earn a competitive salary at the same time (Around P 2000- 10 (in 5 reviews)

  • Good people, Good work/life balance (in 5 reviews)

Cons
  • I would definitely say that the restrictions on the call center floor are ridiculous but understandable considering the clients privacy (in 8 reviews)

More Pros and Cons

  1. "Restaurant Manager"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    Current Employee - Restaurant Operations Manager in Dorado, PR
    Current Employee - Restaurant Operations Manager in Dorado, PR
    Recommends
    Positive Outlook

    I have been working at kgb full-time (More than a year)

    Pros

    A skilled and qualified professional with experience in bartending, culinary arts and teaching experience at college institute levels looking for a position to utilize my knowledge and experience.

    Cons

    NA NA NA NA NA


  2. "Engineer"

    Star Star Star Star Star
    Former Employee - Anonymous Employee in Bethlehem, PA
    Former Employee - Anonymous Employee in Bethlehem, PA
    Neutral Outlook

    I worked at kgb full-time (More than 5 years)

    Pros

    Good people, Good work/life balance

    Cons

    training budget was very lacking,


  3. "Fios Phone Associate"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Associate in San Antonio, TX
    Former Employee - Customer Service Associate in San Antonio, TX
    Recommends
    Positive Outlook

    I worked at kgb full-time (Less than a year)

    Pros

    Relaxed atmosphere, flexible hours, good for students, on bus route. Wear jeans, t-shirts... on Loop 410 in San Antonio Texas, nice night life, close to Austin. Supervisors are easy to work with.

    Cons

    Pressure to preform, call handling time varies and if you get an irate customer that is not tech savvy you might get a complaint or 2... then again, your boss will understand.

    Advice to Management

    If the customer is paying so much for Fios, they deserve their phone time and should get every concern answered... but we are not mind readers, you need to pay us more for that service.


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  5. Helpful (3)

    "Sucks.. really no other way to express my feelings"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in New York, NY
    Former Employee - Anonymous Employee in New York, NY
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at kgb full-time (Less than a year)

    Pros

    Decent Pay with Good Bonus structure. That is about all I can say in terms of Pros. Goes downhill from here.

    Cons

    Crazy workload. Heavily understaffed. Really no culture. Dirty office. Lack of trust. Micro management.
    Zero effort to build teams and boost employee morale.
    Don't expect employees to deliver a miracle on a shoe string budget.
    Have a good HR leader to bring about a change in culture. Current CPO acts childish and lacks maturity (just big words in his signature, but no actions whatsoever).

    Advice to Management

    Some of your brands are dying and you know that very well. Be clear on what you guys want to do as a company instead of experimenting a new business every 3 months.
    By far the worst place I have ever worked at. *Shudder*


  6. "Try somewhere else"

    Star Star Star Star Star
    Former Employee - Technical Support Representative in San Antonio, TX
    Former Employee - Technical Support Representative in San Antonio, TX

    I worked at kgb (More than a year)

    Pros

    It was a job that paid better than fast food.

    Cons

    It was hell dealing with everything else.


  7. Helpful (1)

    "Teenager environment"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in San Antonio, TX
    Former Employee - Customer Service Representative in San Antonio, TX
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at kgb full-time (More than a year)

    Pros

    I liked the benefits. I like that it wasn't too hard to move up because they do hire from within.

    Cons

    They hire anyone from within to be a supervisor. This is horrible because I feel most supervisors there don't even know what they are doing. Rude teenagers to be my supervisor!? No thanks. It always felt like highschool there. No job security. When the project ends with the contract kgb has signed then they look for any reason to fire you. Favoritism to the fullest. You will be treated like a child and your sup will question your every move. KGB wants you glued to your headset. You have to share a desk with some random Co worker because the desks are not assigned. Forget about putting family pictures up. Yes you will work every Saturday. The pay here is very low. Smokers all around the entrance so be prepared to smell like death when you walk to and from your car for lunch.

    Advice to Management

    Treat adults like adults. If you see they are trustworthy then trust them. Work with people's schedules. Employees are not just a number...we have families too. Give us a Saturday off once in a while.This call center is old and filthy...hire someone to do some deep cleaning I got tired of smelling dust. It was always hard to breath here with all the dust.


  8. "Network Analyst"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Network Analyst in Bethlehem, PA
    Current Employee - Network Analyst in Bethlehem, PA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    Flexible work environment, good core team

    Cons

    Understaffed, management thinks employees can take on huge workloads with no more compensation

    Advice to Management

    Hire more technical staff


  9. "Call Rep"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Wireless Care Representative in McLeansville, NC
    Former Employee - Wireless Care Representative in McLeansville, NC
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    Pros

    Pay was, but now walmart pays their emplyees the same.

    Cons

    The scheduling is chaotic and constantly changing. There are NO work bids, you get whatever schedule they want to give you. They change your lunch break everyday. Sometimes i would have to take my lunch after 7 hours working. you arent allowed to take unpaid time off. you have to "just call in on the days you need to miss." There are no raises unless you become a manager.

    Advice to Management

    learn that people have families and lives outside of work. and telling reps to LIE to the customers just so they will get off the phone, is NOT supporting one-call-resolution.


  10. "Not enough work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Special Agent in Remote, OR
    Former Employee - Special Agent in Remote, OR
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    If you are looking to make a couple dollars, then this is a great job for you. Nothing to make a living off of.

    Cons

    Not enough work, not enough pay.

    Advice to Management

    Don't hire so many people so the questions can be spread out more evenly between agents..


  11. Helpful (2)

    "Manic"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - ITO in Houston, TX
    Current Employee - ITO in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at kgb full-time (More than 10 years)

    Pros

    None, I'm getting out of this asylum. I've never witnessed such behavior by leadership.

    Cons

    Compensation is low
    Communication style is screaming profanity. Leadership fires on a whim, despite moving your family across the country to join the firm.
    Leadership demands excellence, but displays amateur and childish tactics.

    Advice to Management

    Grow up!


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