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liveBooks Reviews

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3.3
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Andy Patrick
3 Ratings

Employee Reviews

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  1. "Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Support Specialist in Sausalito, CA
    Former Employee - Support Specialist in Sausalito, CA
    Recommends
    Negative Outlook
    Approves of CEO

    I worked at liveBooks full-time (Less than a year)

    Pros

    work with great people, nice office with good size kitchen and all you can drink coffee/tea. great products to support.

    Cons

    Too bad the CEO wanted to expand too fast and furiously. Ended up bankrupting the company and had to let 90% of its people go. However, he was a great boss.


  2. "Product Support Specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in San Francisco, CA
    Former Employee - Product Support Specialist in San Francisco, CA
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at liveBooks full-time (More than 3 years)

    Pros

    The company culture and employees was great. Most of the employees who worked for liveBooks were also clients and all my coworkers were friends.

    Cons

    When i started at the company in 2007, our clients had more of a one on one personal client support experience. When I left in 2010, it was all about meeting quotas, closing trouble tickets and getting to as many calls as we could. Our clients could feel it and it was very disappointing to them and anyone who had a personal working relationship with them.

    Advice to Management

    Go back to to treating clients like people, scrap the legacy SaaS product and start over from the beginning. Remember the customer's needs are important and listen to feedback when we give it to them.


  3. "Creative start-up"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Support in San Francisco, CA
    Former Employee - Customer Support in San Francisco, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at liveBooks full-time (More than a year)

    Pros

    Product, team mentality, passion for innovation, personal and professional growth encouraged and supported, decent salary.

    Cons

    Not much room for growth, benefits are mediocre, little leadership training.

    Advice to Management

    Follow through could use some work, leadership training could be helpful.


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  5. Helpful (2)

    "Okay place to work, but the fun has died."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in San Francisco, CA
    Current Employee - Anonymous Employee in San Francisco, CA
    Recommends

    Pros

    Highly competent people, who are fun to work with and easy to get along with. Location in the heart of San Francisco isn't too shabby. Everyone has high-end Macs and multiple monitors to use. Friendly, prompt, and good-quality helpdesk and production IT support services. Interesting challenges to work on solving, and an overall pleasant environment within which to work.

    Cons

    Very top heavy, almost a 1:1 ratio of managers to individual contributors. Frequent micromanagement, with senior managers trying to exert control over things they don't understand but refuse to delegate. Managers never have 1:1 meetings with their direct reports, company never buys anyone lunch, and praise or thanks is never given out except on an employee's last day. Complete lack of technical direction in the company, with multiple CTOs hired and fired over the past few years. Fully-outsourced development makes communication difficult due to vast timezone differences. Core product is years out of date, customers are leaving due to this, yet efforts to address this are 99% talk and 1% action.

    Advice to Management

    Realize that you're a technology company, not an arts and media company. Shelve the existing legacy product, hire an energetic local team of developers, set a firm technology direction, and act like it's 1999 all over again. Push hard, do it right, do it local, and sieze back the marketplace before it fully slips away. Hire someone competent into HR, promote or hire an actual technology leader, offer quality benefits to your employees, and stop trying to paper over the serious moral problems.


  6. Helpful (1)

    "Too many chiefs, not enough Indians."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I have been working at liveBooks full-time

    Pros

    Fun brand in a creative field. Start up environment. Competitive compensation.

    Cons

    Too much management. Most who have no idea what they are talking about or even know what you do... they just want it done NOW! Always rushing into projects without understanding the time and sweat that will need to go into them. Not appreciative of your efforts. Poor benefits. Lack or culture and moral. Too much focus on the dollar signs with promises or things "getting better". So much big company name dropping to keep people strung along.

    Advice to Management

    You need to keep your promises. So much talk and not enough actual implementation. You want to be a fun start up company but you don't care about your employees. Slow down and remember who is actually helping you achieve your unrealistic goals. Offer better benefits and other forms on compensation for employees who work tons of overtime in achieving your goals.


  7. "liveBooks"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at liveBooks full-time (More than 5 years)

    Pros

    Small family-like team and atmosphere in the Brasov office.
    Great location and great office space.

    Cons

    Increasing corporate mentality over the past 2 years.


  8. Helpful (1)

    "Mixed quality people"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Great clients and interesting projects. Some of the guys in liveBooks are really great to work with. Relaxing atmosphere in general.

    Cons

    Feedback might be misleading and comes late. Managers tend to take care of their own problems first with some exceptions.

    Advice to Management

    Be truthful about the company and the employees will understand, you could explore other ways to make the people happy. When you don't understand something ask.