loanDepot Employee Reviews about "loandepot"

Pros

•The best money I've ever made in my life and the hardest I've ever worked in my life •very rewarding. •LoanDepot Swag was and continues to be useful things I use every day •I made several lifelong friends there and was able to completely change my career path. •my initial manager, Audra, was amazing •there are many opportunities growth and to expand your knowledge about the mortgage industry •amazing benefits •they hired me despite my criminal history (it's dumb anyways and should be legalized)

Cons

•no work life balance which I thought I wouldn't mind but it's actually pretty crippling •I believe all of the managers who were promoted around April/May of 2020 due to high turnovers need some sensitivity training. •I was never informed of the possibility of medical LOA until it was too late. •Needs to be more transparent with employees •managers play favorites and to be retrained as trainers •since Covid, they do not prepare their new hires for success. •communication between the different departments and management is awful.

Pros

Pay rate was good They send you all the equipment

Cons

- No organization - Rules changing daily- days out of training we were told that a lot of the processes we were taught were incorrect. - Proper training not provided - No employee privacy (emails to HR are sent to all upper management) - They say closed for all bank holidays but they don't mean it- The CEO is all about veterans yet we had to work Veterans day & Memorial day - They expect you to do other departments jobs (even if you know nothing about it. Because customer advocate team (collections) is behind they stuck us in that queue - QA is way too hard- have to checking rvery 30 seconds when you put a customer on hold, get marked down for saying "Yep" - Was told when hired it was M-F only, suddenly we have to work Saturdays- cherry on top, the hours are different than weekdays so I have to get up at the buttcrack of dawn because everything is on CST - Other departments drop the ball on EVERYTHING- put in a ticket for tax or insurance not getting paid, if something is wrong with the account or the ticket was entered incorrectly, instead of reaching out to the customer or rep, they close the ticket. - They launched a bonus program and one of the parameters is taking 1,000 calls or more- there are days where I only take 20 calls. Last round of bonuses 2/150 people met the goal. - They harass new customers. The send out a welcome email and make us call them, if the don't answer call again the next day. And the voice-mail they say to leave is so crytic customers think there is something wrong. - Supposedly such a great company all about the employees, and they don't do paid maternity leave. - There is very little communication with managers, 1 or 2 word responses. - The scripts are ludicrous- "Thank you for calling loanDepot, to whom do I have the pleasure of speaking to?" "Thank you so much for being the best part of loanDepot." - Customers are given multiple account numbers which makes it confusing for them and us - Loans are transferred between contact centers which again is confusing

Pros

This company goes far and beyond to providing you all the necessary tools/resources you need to succeed in this career. I have never worked with a dedicated, ambitious, and caring company until I came to loanDepot. I have been here for about 4 months and by far the best decision I made! LoanDepot always goes the extra mile to take care of their employees mainly here in Arizona! The Vice President of Sales, Kyle Fleeger, is an amazing person who always gets out of his way to help you out! He has taught everyone so much and will be upfront with you in what you need to continue succeeding! Another great thing about the company is their marketing! They have so many marketing campaigns it’s amazing because everyone gets enough opportunities to make it happen! When it comes to $$$, they take care of you like no other!! First few months are tough but after that the money will come! All you have to do is come in with the right mindset and go all in to make it happen!!!

Cons

This is a challenging career but worth it! There are a lot of hours you will need to put in, but what doesn’t? Kobe did it, MJ put in the work, if you want to be the greatest you have to outwork everyone!

Pros

Started off not knowing much of anything about the industry and now 9 months in I can hold a few hour long conversations about mortgages and the industry. So with that being said loanDepot has an amazing training program that is basically never ending since there's always so much to learn. Leadership is always there for you. The team environment is encouraging and motivating. There is always room to grow with the company since we keep growing so rapidly every month and each year!

Cons

work and life home balance can be a juggle but over time you are able to figure it out. Staying organized is another struggle but that might be just me.

Pros

loanDepot is the best company to work for in the mortgage industry, The company offers competitive compensation, unlimited leads, and great support to ensure that each one of its LLOs has an opportunity to succeed.

Cons

I've been with the company for over five years and my life has sincerely changed for the better. The job requires hard work and dedication, so if that's not something that appeals to you, this may not be the right fit