lululemon Reviews | Glassdoor

lululemon Reviews

Updated January 11, 2018
89 reviews

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2.0
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lululemon CEO Laurent Potdevin
Laurent Potdevin
16 Ratings

89 Employee Reviews

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Pros
Cons
  • Work/life balance, not many cons (in 56 reviews)

  • commissions took a large dive resulting in a pay cut for most full time employees (in 39 reviews)

More Pros and Cons

  1. Helpful (1)

    "Hated it"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Educator in Charleston, SC
    Former Employee - Educator in Charleston, SC
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at lululemon part-time (More than a year)

    Pros

    Discount on clothes, free workout classes

    Cons

    Low pay, bad environment, poor management

    Advice to Management

    Actually stand by the company's values and mission statement


  2. Helpful (1)

    "shallow, fake employees"

    StarStarStarStarStar
    • Career Opportunities
    • Comp & Benefits
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at lululemon full-time

    Pros

    -good benefits
    -good job
    -good work load

    Cons

    -fake employees
    -not a lot of hours
    -pressure

  3. Helpful (2)

    "Great culture for entry level"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant Store Manager
    Current Employee - Assistant Store Manager
    Doesn't Recommend
    Negative Outlook

    I have been working at lululemon full-time (More than 3 years)

    Pros

    Great discount and flexible scheduling. Benefits and 401k offered. Employees are all exceptionally friendly, deeply invested in the success of each other, and actively strive to grow. Personal development is sought at every level - this is a company of people who want more.

    Cons

    Once in a manager role, expectations can often become overwhelming. Responses are expected 7 days a week, regardless of time off or vacation, and the hours can leave you with only 3 or 4 hours of sleep a night. The company is founded on living a balanced life - work, personal, and health are all aligned - however taking time off for personal reasons is generally not approved and can leave employees feeling burned out.

    Advice to Management

    Don't forget that happy employees provide exceptional results. The "do more with less" mentality that has taken over in the last year is heartbreaking for employees who sought lululemon because of it's emphasis on personal growth.


  4. Helpful (3)

    "lulu lacks"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Management
    Former Employee - Management
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at lululemon full-time (More than 5 years)

    Pros

    2 free classes a week
    401k
    Decent bonus structure
    Most of the time - a great community
    fun to go to work

    Cons

    "Clicky"
    Only expect to move up in the company if you are friends with a manger.
    lululemon has their own "language" and if you don't speak it, you're looked at as less "intelligent".
    They try to mold you into their idea of "greatness".
    If you are terminated, they send out an email to all of their ambassadors letting them know that you are "no longer with the company, and that they think you for all your contributions". However, they don't send this email to you, so they aren't really "thanking" you.
    You're surrounded by people who think that selling stretchy pants is the most important thing on the planet.

    Advice to Management

    Hire authentic people. lululemon is becoming more and more generic.

    Take care of your people.


  5. Helpful (2)

    "Store Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Store Manager in Chicago, IL
    Former Employee - Store Manager in Chicago, IL
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at lululemon full-time (More than 3 years)

    Pros

    Store managers have the ability and entrepreneurship to run store. Development tools, discounts, and community classes.

    Cons

    POS Systems are lacking and behind most retailers. The training is unclear and needs better direction. Pay is below industry standards. Not much growth in US stores beyond store manager role. Company is constantly changing without giving time to properly implement changes and see the effects.

    Advice to Management

    Figure out what is going to work before rolling it out to the entire company. Find long term solutions instead of making quick decisions to sell product to 3rd vendors for cheap resell.


  6. Helpful (5)

    "Dissatisfied"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Educator in Houston, TX
    Former Employee - Educator in Houston, TX
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at lululemon part-time

    Pros

    - sweaty pursuits card (card loaded monthly with funds for fitness classes, $125 for part time & $250 for full time)
    - 40-60% off product
    - team commission bonus is based on daily sales.
    - starting pay is about $11 per hour
    - benifts/investment options for full time employees
    - ability to transfer stores
    - no drug test
    - "vision & goals" setting session
    - fitness oriented, friendly, & like minded coworkers

    Cons

    - drawn out interview process
    - typically only hire people who have a background in fitness instruction/industry
    - anything less than 100% on your performance review disqualifies you for a raise
    - 30 minute lunch breaks for 8 HR shifts
    - inflexible with availability (commuters/students beware)
    - no overtime opportunities
    - mandatory to work weekends and holidays
    - Lots of negative feedback but no solutions for growth/improvement are provided
    - reoccurring problem of inaccurate checks, & the inability to negotiate back pay for hours worked
    - lack of transparency on employment status for seasonal hires, permanent contracts, promotions, and personal development
    - employees are held to a higher integrity than Mgmt
    - "FFI's" (aka being written up) is permanent on your record, you are only allowed 3 in your lululemon career before termination
    - "notes" are constantly kept about you by Mgmt, and not disclosed to you.
    - lots of "backroom chatter"/"below the line" gossip amongst coworkers
    - promotions, development, and prime shifts are given to employees based on favoritism/personality, not the quality of work ethic
    - if you do not subscribe to the "culture" you will find yourself missing out on opportunities within the company

    Advice to Management

    Please be direct in the ways your "educators" can make progress and move upwards, as well as what their status of hire is BEFORE their contract expires. When providing feedback for employees, be constructive and offer solutions to areas that need developement... rather than gossiping and disappearing into the office area. When holding your employees to their highest integrity, understand that we are holding you to the same standards. Set the example! I did not experience the positive culture that I heard so much about. Very disappointed.


  7. Helpful (1)

    "Key Leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    Pros

    Discount, can be a fun place to work, get to workout places for free

    Cons

    Advancement opportunities happen based off of how much you are liked, no accountability for managers, must work weekends/little flexibility in schedule

    Advice to Management

    Hold people accountable, promote based off of merit instead of who brown noses the best

  8. Helpful (4)

    "retail will be retail.."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lululemon Educator in San Jose, CA
    Former Employee - Lululemon Educator in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at lululemon part-time

    Pros

    The discount on very expensive active wear is great. and they encourage and pay for you to take fitness classes that are local to your store location.

    Cons

    The individual stores are mostly fun by younger college girls that lack management training. In our store this caused unnecessary cattiness and favoritism. They encourage you to write your goals and submit them, however if your goals don't align with climbing the companies ladder it is pretty clear that they become less interested in you.

    Advice to Management

    Try to live what you preach to your employees


  9. Helpful (1)

    "You'll Either Love It or Hate It"

    StarStarStarStarStar
    Former Employee - Full-time Educator
    Former Employee - Full-time Educator
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at lululemon full-time (More than a year)

    Pros

    Made some great friends, some people will love the culture of the company, free workout classes, great discounts on clothes.

    Cons

    The culture of the company is very odd an overwhelming. You are required to read certain books unrelated to your actual work, as well as"strongly encouraged" to spend unpaid time to attend lifestyle courses. They purport to be about ethics and environment, but outsource production and overuse plastic in all packaging.

    Advice to Management

    The public face of the ethics and culture of the company are incongruous with the actual ethics and culture of the company. And if you require your employees to attend things, you need to pay them.


  10. "keyeader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    Pros

    + fun co workers
    + great guests
    + discount
    + health insurance

    Cons

    + upper management knew how to "play the game" but had no formal training- and it showed
    + high turnover
    + unless you want to work retail forever, growing in the company is impossible as they rarely sponsor visas ( only for store managers or higher)
    + unprofessional environment
    + at a full time employee i rarely worked over 35 hours a week
    + all women and not much diversity
    + really great if you just want to work like 10 hour weeks, too much drama and not enough money

    Advice to Management

    + actually hire store managers that have either a business or management background.


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