nFinanSe Reviews | Glassdoor

nFinanSe Reviews

3 reviews

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3.6
Star Star Star Star Star
Recommend to a friend
Approve of CEO
(no image)
Jerry R. Welch
1 Rating

Employee Reviews

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  1. "It was a good learning experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Lead Distributor in Tallahassee, FL
    Former Employee - Lead Distributor in Tallahassee, FL
    Recommends
    No opinion of CEO

    Pros

    The compensation was worth the job responsibilities.

    Cons

    There was a tough time understanding exactly what management wanted me to do.

    Advice to Management

    Figure out the direction you want to go - seems like everything else is in order.


  2. "If you like to help people solve problems, then this is the job for you."

    Star Star Star Star Star
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service in Tampa, FL
    Current Employee - Customer Service in Tampa, FL
    No opinion of CEO

    Pros

    - Office and low stress office environment
    - Bosses don't hover over you examining your every move
    - You take a lot of calls but you do help lots of people with fixing their problems with their cards.
    - Free time between calls you can do whatever you want (read, browse the net, etc)
    - Co-workers are usually very friendly and helpful
    - Supervisors are very friendly, helpful, and care about the employees.
    - Decent hourly wage for entry-level

    Cons

    - Very repetitive call center. You must constantly repeat things over because callers are usually uneducated or do not read their cardholder agreements.
    - Promotions/raises are very hard to get. There are full time workers here who have been with the company for years and received a tiny raise (if any)
    - Constant changes to the system, ways of doing things, etc.
    - High turnover rate. If you are not a friendly person on the phone or struggle when dealing with people who are upset, then you will not last here.
    - Suggestions to improve anything are hardly ever implemented.

    Advice to Management

    Take suggestions from your representatives and use them. The people on the phones are dealing with the customers on a day to day basis and their advice should be taken for making changes to the product or the way things are done.

  3. "nFinanSe job culture"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at nFinanSe full-time (More than 3 years)

    Pros

    Friendly environment and culture for the employees

    Cons

    Sometimes there is a "disconnection" from management and actual knowledge on how things can be achieved in job projects.