nTelos Reviews | Glassdoor

nTelos Reviews

Updated September 20, 2017
93 reviews

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3.8
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Approve of CEO
nTelos President and CEO Rodney D. Dir
Rodney D. Dir
15 Ratings

93 Employee Reviews

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Pros
  • Great company to work for with family like atmosphere (in 4 reviews)

  • Great Team Spirit, Forward thinking, innovative (in 3 reviews)

Cons
  • The company's upper management makes decisions without consulting the corporate working body (in 4 reviews)

  • Small business so fewer resources than what exist at other cell phone carriers (in 3 reviews)

More Pros and Cons

  1. "Customer service representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Waynesboro, VA
    Former Employee - Sales Representative in Waynesboro, VA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at nTelos full-time (More than 3 years)

    Pros

    nTelos was a local company, very family oriented, great pay, opportunity for advancement

    Cons

    They were bought out by Sprint/Shentel. The pay is terrible the micromanaging from Shentel aweful and trying to get any support from Sprint a nightmare

    Advice to Management

    It's a dead end at this point


  2. "Very good comapany unfortunately they went out of bussiess"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Parkersburg, WV
    Former Employee - Sales Representative in Parkersburg, WV
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at nTelos full-time (More than a year)

    Pros

    Loved working here shame they got bough out buy a crappy company aka sprint

    Cons

    They got bought out

    Advice to Management

    There was advancement

  3. "Glad I'm gone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at nTelos full-time

    Pros

    If you're a vulture, you'll make lots of money

    Cons

    They run you around to multiple locations and work you way over 40 hours a week without consideration of your other priorities.

    Advice to Management

    Get to know your employees and their concerns. Especially when they come to you with problems about out of control managers.


  4. "Sr system support specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waynesboro, VA
    Former Employee - Anonymous Employee in Waynesboro, VA
    No opinion of CEO

    I worked at nTelos full-time (More than 10 years)

    Pros

    Great to work for

    Cons

    They were bought out and no longer in business


  5. "Customer Service Representative"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Covington, VA
    Former Employee - Customer Service Representative in Covington, VA
    Neutral Outlook
    No opinion of CEO

    I worked at nTelos full-time (More than 3 years)

    Pros

    Great co-workers, work not difficult

    Cons

    company was absorbed by another company


  6. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I worked at nTelos full-time

    Pros

    Great Team Spirit, Forward thinking, innovative

    Cons

    small carrier in a world of big competitors.


  7. "Administrative Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at nTelos full-time

    Pros

    Great company to work for with family like atmosphere.

    Cons

    Small enough to have no where to advance to.

  8. "Manager"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good culture, work atmosphere, longevity

    Cons

    small fish in big pond


  9. "Perfect job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Retail Sales Representative in Covington, VA
    Former Employee - Retail Sales Representative in Covington, VA
    Recommends
    Negative Outlook
    Disapproves of CEO

    I worked at nTelos (More than a year)

    Pros

    compensation, hours, benefits, management, customer care

    Cons

    Everything at ntelos was perfect for me

    Advice to Management

    Keep it up


  10. "A Technology Organization that's Technically Challenged"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Senior Systems Analyst in Waynesboro, VA
    Former Employee - Senior Systems Analyst in Waynesboro, VA
    Doesn't Recommend
    Neutral Outlook

    I worked at nTelos full-time (More than a year)

    Pros

    My immediate team of four was composed of some of the best colleagues I've ever had the pleasure to work with. The benefits package is competitive and includes generous profit sharing, retirement contribution matching, stock options, and paid cell service. There is reasonable horizontal mobility between departments, which is great for employees seeking opportunities to experience different roles. The company also is involved in several community service and charity initiatives, which I was proud to be involved in.

    Cons

    While the company is reasonably large, it is extremely management-heavy, which limits advancement opportunities. At the level I was hired, my only advancement opportunity would be if a manager, director, or VP left the company. I also heard that the company doesn't hire "someone my age" for the position and salary I was seeking, despite having qualifying experience, which is unlawful.

    The company's upper management makes decisions without consulting the corporate working body. Often these decisions take the company in directions in opposition to operational guidance that has been provided. This means constant rework, wasted work, frustrated employees who aren't able to finish an initiative before being steered in a new direction. At least six months of my team's work was abandoned over the course of a year. Even the executive team was at odds with the board, which resulted in one particularly capable CEO being asked to resign.

    Advice to Management

    Listen to the counsel provided by the talent you've hired. Follow the guidance of your talented executives instead of forcing the company in irrational directions.


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