nTelos Reviews | Glassdoor

nTelos Reviews

Updated April 13, 2017
89 reviews

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Full-time Part-time

89 Employee Reviews

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Pros
  • Flexible schedule, allowed telecommuting when necessary, good work-life balance, competitive pay (in 5 reviews)

  • stable work life, great benefits, great people (in 5 reviews)

Cons
  • The company's upper management makes decisions without consulting the corporate working body (in 4 reviews)

  • Small business so fewer resources than what exist at other cell phone carriers (in 3 reviews)

More Pros and Cons

  1. "Cell Site Auditor"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cell Site Auditor in Richmond, VA
    Former Employee - Cell Site Auditor in Richmond, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    Pros

    Very fair company to work with. The contract was simplistic and the tasks straight forward and this fostered a minimum of paperwork and subsequent follow up when such was required.

    Cons

    Ntelos was sold to a competitor and it happened in short period of time. The sale terminated my contract which was originally forecast to last 12 - 15 months.

    Advice to Management

    in the future, it would behoove all concerned contractors to have a maximum time wise notice prior to termination of services; such will enable said contractors to facilitate other employment.


  2. "grateful for the experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waynesboro, VA
    Former Employee - Anonymous Employee in Waynesboro, VA
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at nTelos (More than 10 years)

    Pros

    very much enjoyed working with my coworkers

    Cons

    pay was not in line with market

  3. "Credit & collections specialist"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Credit Analyst in Waynesboro, VA
    Current Employee - Credit Analyst in Waynesboro, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at nTelos full-time (More than 5 years)

    Pros

    The company has Good benefits, medical, dental, vision, life insurance.
    Employee growth is encouraged by tuition reimbursement, and development classes internally.
    Work family, you don't have co-workers, you have friends and family.

    Cons

    Late hours.... Make balancing work and family very difficult
    Mandatory overtime is not an option, and will take your days off away.
    Black out periods is rough has there is no time off during the holidays, period!
    Currently bought out

    Advice to Management

    None


  4. "Nice extra income"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Retail Sales Representative in Hampton, VA
    Current Employee - Retail Sales Representative in Hampton, VA
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at nTelos (More than 3 years)

    Pros

    Commission is always worth the hard work, local company so you're in touch with the consumers

    Cons

    Smaller company so you have to really sell an item or lose them to the huge companies

    Advice to Management

    Promote from within


  5. "Okay Company."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Engineer in Waynesboro, VA
    Current Employee - Engineer in Waynesboro, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at nTelos full-time (More than a year)

    Pros

    Excellent work/life balance. Lots of creative freedom.

    Cons

    Low morale.

    Sometimes the bureaucracy is difficult to navigate.

    2014 was a year of sweeping changes, so the future is uncertain.

    Draconian IT policies and rigid enforcement of dress code.


  6. "Easy Job, Good Money!"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate in Harrisonburg, VA
    Current Employee - Sales Associate in Harrisonburg, VA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at nTelos full-time (More than a year)

    Pros

    Overpaid for the amount of work required
    Never take work home
    Numerous contests to earn extra cash

    Cons

    Basically self-trained
    Regional locations only (VA,WV)
    Like high school with gossip


  7. "Flexible with competitive pay, but that comes with a price"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Waynesboro, VA
    Former Employee - Anonymous Employee in Waynesboro, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at nTelos full-time

    Pros

    Flexible schedule, allowed telecommuting when necessary, good work-life balance, competitive pay

    I was able to work remotely when needed (due to weather, family needs, etc). I was given the freedom to adjust my schedule when needed to account for other things as well (within reason of course).

    Cons

    extremely stressful, no real commitment from the business on projects, poor management, practically falling apart in recent months

    The last year or so there, everything became extremely stressful. There were high expectations given with unrealistic deadlines and without any guidance whatsoever.

    Advice to Management

    Commit to something and stick with it at least long enough to fully implement and evaluate its effectiveness before changing directions!

  8. Helpful (1)

    "Sales Representative"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Chesapeake, VA
    Former Employee - Sales Representative in Chesapeake, VA
    Doesn't Recommend

    I worked at nTelos full-time

    Pros

    Can be a fun work environment at times, depending on the store atmosphere. If you hustled out of your mind then you could make an honest living, but if you hustle that hard you may as well work somewhere else that is actually rewarding. But it is a job with security as long as you show effort and dont absolutely suck.

    Cons

    Retail Life, deal with customers giving you attitudes and being rude for stuff you did not do and have no control over. Retail hours Mon-Sat 10am-8pm sometimes you wont leave the store until after 9pm, Sun 11am-6pm. Holiday hours the stores close at 9pm. Very low hourly rate and not a rewarding commission structure. Sales are almost luck of the draw depending on who approaches the right person at the right time. Spring through Summer is the slow season so less opportunities to make commission. Not very much opportunity for growth

    Advice to Management

    Would be easier for reps if management did not hesitate to help with escalations that are on the sales floor


  9. Helpful (1)

    "Nice people, But plagued by dysfunction"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Director in Waynesboro, VA
    Current Employee - Director in Waynesboro, VA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at nTelos full-time

    Pros

    Friendly people, Culture that values family life and work-life balance, Decent salaries

    Cons

    Lack of management, A surprising lack of women in leadership despite plenty of talent and experience, Lack of accountability at all levels, Lack of communication/cooperation between departments, Resistance to change or innovation, Overall sense of complacency


  10. "Great Earning Potential"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Representative in Roanoke, VA
    Former Employee - Sales Representative in Roanoke, VA
    Recommends
    Approves of CEO

    I worked at nTelos full-time (More than 5 years)

    Pros

    Great overall company culture. The sales skills training is very thorough and valuable beyond the wireless industry. There is excellent earning potential with strong, positive support from upper level management.

    Cons

    Work / life balance could be improved upon.


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