npower Reviews | Glassdoor

npower Reviews

Updated Jun 24, 2019

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Found 189 reviews

3.4
StarStarStarStarStar
Rating TrendsRating Trends
60%
Recommend to a Friend
81%
Approve of CEO
npower CEO Paul Coffey
Paul Coffey
46 Ratings
Pros
  • "Flexible working which puts trust in employees to deliver on their accountabilities, but strikes a great balance with family life(in 22 reviews)

  • "Agile working is very good for work/life balance(in 17 reviews)

Cons
  • "CEO, Poor Management, Financial instability(in 10 reviews)

  • "Perception of company not great due to previous senior management decisions leading to unsuccessful resolution of complaints(in 8 reviews)

More Pros and Cons
  1. "school power"

    StarStarStarStarStar
      Former Employee - Student 

      I worked at npower

      Pros

      Good support of Army Veterans.

      Cons

      Better curriculum for the lessons.

      npower2019-01-27
    • "npower, solihull"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - Financial Modeler in Portola Valley, CA
      Recommends
      Neutral Outlook
      No opinion of CEO

      I worked at npower for less than a year

      Pros

      good people, nice offices in Solihull

      Cons

      terrible data management - multiple versions of "the truth"

      Advice to Management

      fix the customer database so you can properly analyse what is actually going on in the business

      npower2015-09-22
    • "Good company in a difficult industry"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Former Employee - IT Manager in Leeds, England
      Recommends
      Negative Outlook
      Disapproves of CEO

      I worked at npower full-time for more than 10 years

      Pros

      Flexible approach to location of work Benefits and recognition frameworks are good Supportive culture

      Cons

      Difficult industry at present; low profits to be made in utility sales and high regulation from government with little acknowledgement of impact on company and employees

      npower2019-06-24
    • "Nice place to work"

      StarStarStarStarStar
      • Work/Life Balance
      • Culture & Values
      • Career Opportunities
      • Compensation and Benefits
      • Senior Management
      Current Employee - Financial Controller in Solihull, England
      Doesn't Recommend
      Negative Outlook
      Approves of CEO

      I have been working at npower full-time for more than 5 years

      Pros

      Great culture and lots of hard working people. Great work life balance and ability to work in an agile way

      Cons

      Systems are prehistoric meaning everything is manual and results in lack of consistent data. Management only geared up for eon takeover, nothing else.

      Advice to Management

      Invest in employees

      npower2019-06-21
    • "Good working environment"

      StarStarStarStarStar
        Current Employee - Anonymous Employee 

        I have been working at npower full-time

        Pros

        Good working environment; Decent salary and compensation;

        Cons

        Future company outlook; Bad management decisions

        npower2019-06-14
      • Helpful (1)

        "Various reporting accountabilities and responsibilities"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Senior Analyst in Leeds, England
        Recommends
        Negative Outlook
        No opinion of CEO

        I have been working at npower full-time for more than 3 years

        Pros

        A lot of opportunity to progress career-wise.

        Cons

        A lot of uncertainty ahead in the energy market as a whole and nPower specifically.

        npower2019-06-06
      • "Great Working Environment"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Customer Service Advisor in Worcester, England
        Recommends
        Neutral Outlook
        Approves of CEO

        I worked at npower full-time for more than a year

        Pros

        Great access to mental health and wellbeing facilities as well as being a very LGBT friendly workplace.

        Cons

        No room for progression based on merit.

        npower2019-05-22
      • "Great company to work for!"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Former Employee - Data Cleanser in Birmingham, England
        Recommends
        Neutral Outlook
        Approves of CEO

        I worked at npower full-time for more than a year

        Pros

        Lovely relaxed atmosphere in the office, no big pressure on hitting the targets although you have to do everything you can to get good results. Great facilities for employees,

        Cons

        Salary could be a bit better

        Advice to Management

        None

        npower2019-05-02
      • "project manager"

        StarStarStarStarStar
        • Work/Life Balance
        • Career Opportunities
        • Compensation and Benefits
        Current Employee - Anonymous Employee 
        Recommends
        Neutral Outlook
        Approves of CEO

        I have been working at npower full-time

        Pros

        flexible working and friendly people

        Cons

        Communication amongst team. Tick box exercises.

        npower2019-04-10

        npower Response

        April 18, 2019Resourcing Manager

        Thank you for taking time to leave us a review. We appreciate the feedback, both positive and constructive.

      • "Excellent team"

        StarStarStarStarStar
        • Work/Life Balance
        • Culture & Values
        • Career Opportunities
        • Compensation and Benefits
        • Senior Management
        Current Employee - Energy Manager in Swindon, Wiltshire, South West England, England
        Recommends
        Neutral Outlook
        Approves of CEO

        I have been working at npower full-time for more than a year

        Pros

        Great team, proactive and forward thinking

        Cons

        Tough market conditions in the UK

        npower2019-03-30

        npower Response

        April 18, 2019Resourcing Manager

        Thank you for the 5 star review! We appreciate the feedback, both positive and constructive.

      Found 189 reviews