shoes.com Reviews | Glassdoor

shoes.com Reviews

Updated August 3, 2017
36 reviews

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3.4
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Mike Sorabella
13 Ratings

36 Employee Reviews

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  1. Helpful (1)

    "Really Going Places!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at shoes.com full-time (More than a year)

    Pros

    The people are passionate about what they do and where the company is going. Growth is huge- they're constantly hiring- and everyone is excited to see the constant changes happening.
    Moving into a state-of-the-art office space which everyone is supper pumped for. In the new space company culture will improve (it's already starting!) and communication will be easier between departments.

    Cons

    It's very busy and can feel overwhelming at times.

    Advice to Management

    Keep everyone in the loop with all the changes happening.


  2. "Good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Boston, MA
    Current Employee - Anonymous Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at shoes.com full-time (More than a year)

    Pros

    Great coworkers for the most part
    Growing rapidly
    Amazing work/life balance on a day to day basis (summer fridays!)
    Opportunity to work in the fast paced e-commerce industry
    Since it's still a relatively small company, there has been a lot of opportunity to grow within my field and take on new responsibilities.
    Employee discount on shoes

    Cons

    Communication is often lacking between upper management and employees.
    Benefits and PTO could be a lot better.
    Drama within some teams makes it feel a bit like high school.
    Some uncertainty with the recent WalMart acquisition.
    The website look and feel is improving, but there is still a lot of work that needs to be done.
    Lacking a clear brand voice, but I think they are working on that

    Advice to Management

    Keep your employees informed of what's going on with the company, and listen to their feedback.

  3. "Shoebuy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Approves of CEO

    I have been working at shoes.com full-time

    Pros

    Nice enviroment. Friendly staff and workers.

    Cons

    Craziness. Different departments don't know each other.


  4. Helpful (8)

    "Would never recommend to anyone I actually liked."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at shoes.com full-time

    Pros

    Location. Some good people to work with.

    Cons

    Management is clueless on how to run a successful business. Success to date was more out of luck and strength of the market than actual business knowledge. Wages are low and slow to change, programs are put into place and announced then never followed up on. Anyone there for more than a year is disgruntled. Everyone talks badly about management and coworkers behind their back. Team building and morale events are infrequent and far too lackluster for a modern company.

    Advice to Management

    Stop listening to members of the executive team that you know aren't doing a good job just because of their 'background' or the hope they'll get better. Spend money on your employees, raise salaries and provide them with actual benefits and morale boosters. Stop wasting money on integrating Marketing programs/products that bring no value and waste time and money.


  5. Helpful (4)

    "Just a job not a career"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Boston, MA
    Current Employee - Customer Service Representative in Boston, MA
    Doesn't Recommend
    Positive Outlook
    Disapproves of CEO

    I have been working at shoes.com part-time (More than a year)

    Pros

    Flexible schedule, paid time off

    Cons

    Poor training, customer service reps are underpaid and not appreciated. Retention rate is low. Slow outdated computers.

    Advice to Management

    Computer and software needs to be updated, return labels should be sent with orders especially during Christmas time, there's no incentive for CSR and they feel unappreciated. A raise should be given at least once per year. The training program needs work and it's clear corporate doesn't care about CSR which is sad because we're the "face" of SB for customers.


  6. Helpful (8)

    "Not a good place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at shoes.com full-time (More than a year)

    Pros

    Good location, some good people to work with.

    Cons

    Upper management lacks direction. They brought in basically an entire marketing department from Staples and most of them were clueless and are already gone 2 years later. Lots of broken promises to many different employees which created a toxic environment.

    Advice to Management

    There is no reason to be so obsessed with Staples.


  7. "Standard call center job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at shoes.com part-time

    Pros

    Nice people and fairly relaxed environment

    Cons

    Low pay, no room for growth, regular call-center type atmosphere.

  8. "Good company!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Entry-Level Employee in Boston, MA
    Current Employee - Entry-Level Employee in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at shoes.com full-time (More than a year)

    Pros

    ShoeBuy offers a pretty laid-back and relaxed atmosphere for the most part. Most people that work here are really friendly, and hours & days off are flexible. Executives are approachable and friendly. Working in e-commerce is exciting and a great start for younger people who are just looking for experience before moving on to other opportunities. Lots of different areas of business here such as technology, marketing, creative, merchandising, site ops, UX, SEO and more. If you are interested, you can be exposed to those sides of business here at ShoeBuy, which can be a great resume builder.

    Cons

    Pay definitely should be higher. Seems like a lot of important people take on work that isn't necessarily theirs, and should probably be more rewarded for that. Need more effort and drive to rank closer to competitors, such as Zappos, Nordstrom, DSW.. promotional content strategy, etc..

    Advice to Management

    Definitely a lack of communication between upper management, and lower management at times. I could see ShoeBuy being more successful if various teams were more interactive and collaborative with projects and innovative teamwork. Managers should put more effort into collaboration across all sides of business.


  9. Helpful (4)

    "data entry associate"

    StarStarStarStarStar
    Current Employee - Data Entry in Boston, MA
    Current Employee - Data Entry in Boston, MA
    Doesn't Recommend

    I have been working at shoes.com (More than a year)

    Pros

    I like the people on my team, and the managers are good at taking our feedback into account and advocating for us. The company culture is laid-back with a casual dress code. Health coverage is decent.

    Cons

    The base salary/wages are extremely low, and raises are not offered (I was told that starting wages were non-negotiable and I had to talk to my manager about a raise at my first review, only to be told that our department didn't give raises). Full time employees are only offered ten PTO days to cover all sick days, vacations, and appointments, and hourly employees have to use PTO to cover holidays or take those days unpaid.

    Advice to Management

    Shoebuy is not a tiny struggling business, and penny-pinching with salaries only leads to high turnover. If you really appreciate your workers, pay them a decent wage.


  10. "Entry Level Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook

    I have been working at shoes.com full-time

    Pros

    Casual environment, friendly staff, flexible schedule, day of requests are always honored. Good job for someone who is in school full time or older people if you are computer savvy. The training is extensive.

    Cons

    Very low base pay which stays the same even with added responsibilities.

    Advice to Management

    Management is pretty effective. Favoritism- which exists in most places.


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