shopkick Reviews | Glassdoor

shopkick Reviews

Updated February 23, 2017
39 reviews

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3.8
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Bill Demas
23 Ratings

39 Employee Reviews

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  1. "great people, not so great facility"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff in Redwood City, CA
    Current Employee - Member of Technical Staff in Redwood City, CA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at shopkick (More than a year)

    Pros

    - very smart people, lots of opportunities to learn and contribute
    - great balance between work and life
    - free lunch every day

    Cons

    - kitchen is never stocked. bad options for food. company is very cheap about it.
    - no clear path for promotions

    Advice to Management

    - engage promising employees with future opportunities


  2. "Not a healthy place to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at shopkick full-time

    Pros

    Nothing is pro in this company

    Cons

    No room for growth. People are to worried about themselves instead of helping others.

    Advice to Management

    Hire people who know how to actually do their job.


  3. Helpful (1)

    "Great company - some room for improvement"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at shopkick full-time

    Pros

    > Fairly high potential for career growth (depending on position + team)
    >Fun culture and activities - they know how to party and get everyone involved
    >Cool office, good food + snacks, provides all needed computers and equipment, good location
    > Great people
    >Experiencing a lot of growth
    >Cool technology to work on

    Cons

    > clear divide between teams (Eng, tech, and Product sit on one side of the office and the sales team sits on the other side) You can feel the divide too. Some weird office politics/favoritism
    > You might have to switch teams if you want to advance your career
    > not a lot of on the job training
    > limited parking
    > lacking some management or management training
    > lacking some transparency by leadership

    Advice to Management

    >Create clear goals for employees - more than just the OKRs
    > value all employees openly not just your favorites
    > have real discussions about the culture product + vision


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  5. "Innovative Company and a Really Fascinating Time to Join"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Marketing Manager
    Current Employee - Marketing Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at shopkick full-time

    Pros

    Culture:

    Shopkick prioritizes its culture like few other companies. Whether it's team and company outings, 24 days of all-hands on deck projects, or paintball art in the office, shopkickers come to work to work on a product that truly interests them, to have fun, and to make lifelong friends. Definitely an inspiring place to work.

    Business:

    Shopkick's vision to change the future of shopping is an ambitious goal, but with a product that has impact in physical retail (unlike most ecomm startups that shortly found themselves at a plateau), and leadership with both the experience and an action plan to scale quickly, the company has major potential in front of it that has yet to be realized.

    Leadership:

    While leadership has transitioned quite significantly over the past year, incoming CEO Bill Demas has proven an incredibly inspiring leader who genuinely cares about the people as much as the success of the company and sets an incredibly positive tone from the top-down. Truly everyone on the leadership team is committed to rolling their sleeves up, testing the product, getting to know the user, and nothing gives better testament than their insistence on personally calling users - whether for feedback or to tell them that they've won a sweepstakes - soliciting feedback from everyone in the company for projects in-progress on a weekly basis, and continuously ideating new progressive ways to drive significant improvements in short amounts of time.

    Cons

    - Sometimes teams can be siloed, though the company is working on improving cross-communication and better integration

    - Processes for promotions and career development have historically lacked, though management is working to improve as the company grows

    Advice to Management

    While a sense of urgency and swift updates are great to keep a sense of nimbleness and excellence in the organization is great...

    1) Make sure we aren't changing things too quickly before understanding the full historical background so we don't make the same mistakes twice

    2) Be extra cognizant of the new or undue pressure it can put on some teams - making everything a fire drill is the quickest way to burnout


  6. "Vast improvements over the past two years"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Member of Technical Staff in Redwood City, CA
    Current Employee - Member of Technical Staff in Redwood City, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at shopkick full-time

    Pros

    They've done a ton of work to improve things across the board. Engineering leadership is working to not only improve the app, but also improve the processes around writing, testing, deploying, and running code. Benefits have improved each year as well, including covering more of the cost of healthcare, adding life insurance, and adding disability insurance. The equity plan is also pretty solid, compared to others I've seen in the past. The majority of employees are top-notch. These are some of the smartest people I've had the pleasure of working with.

    Cons

    The organization is at a fairly painful point in its growth cycle where it has to deal with some of the leftover issues from a smaller organization in order to ensure success for the much larger organization it is looking to become. This means there are a fair number of missteps. The 401(k) plan has no matching component, which would be nice. And while benefits have gotten better recently, there's still room for improvement.

    Advice to Management

    Focus on improving processes right now. New features are great, but if you keep piling them up on a weak infrastructure you are just asking for pain.


  7. Helpful (1)

    "Great community, solid business"

    Star Star Star Star Star
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at shopkick full-time

    Pros

    My co-workers are incredibly dedicated and friendly. The parent company supports the mission and the perks are great. I also like the location (near the CalTrain) and have found RWC to be surprisingly interesting (really). Last year was a bit of a struggle but now the business is taking off.

    Cons

    Needs to grow up and stop acting like a tiny start-up. Also, it takes too long to get out any new product features.

    Advice to Management

    Listen to the users more and fix the architecture of the App to accelerate time to launch.


  8. Helpful (3)

    "Could have been great, but felt unappreciated."

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook

    I worked at shopkick full-time (Less than a year)

    Pros

    The office events were fun, giants games, rollerskating, fun in-office surprises set up by the office manager. The work was at times interesting and enjoyable.

    Cons

    I found the entire place to be overly corporate and overly unprofessional at the same time. The company was in a sort of teenager phase when I left and trying to implement a lot of corporate policies but didn't follow through with most of them leading to a lot of confusion for employees. No clear career growth paths for certain teams, poor inter-team communication, confused roadmap for the app, inappropriate presentations and comments from leadership. Resources were blocked for new projects, making for redundant work, low morale, and boredom.

    Advice to Management

    Take a closer look at individual success and not try to squish it into some spreadsheet. Some teams success are directly reliant on other teams, making goal setting nearly impossible. Don't speak to your employees like they are throwing cash around because they certainly aren't and are only looking for innovative and focused work.

    shopkick Response

    Sep 14, 2016 – Operations and Events Manager

    Thank you for the feedback. As a startup, there are certainly places where we have missed the mark due to our rapid growth, and we recognize that we have room to improve. In the last 6 months, we’ve ... More


  9. Helpful (7)

    "It's fine"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Redwood City, CA
    Former Employee - Anonymous Employee in Redwood City, CA
    Doesn't Recommend
    Neutral Outlook

    I worked at shopkick full-time (More than a year)

    Pros

    Good group or people - smart, hardworking and motivated.
    The overall vision, if executed properly, could be huge (but likely not for employees - only SK)

    Cons

    Company was acquired with only a small amount of equity given back to the employees - the "billion dollar exit" they speak of will only line the pockets of the parent company. You will work like it's a startup, be paid like it's a startup, have resources like it's a startup, but not have any of the reward of a startup.

    shopkick Response

    Sep 14, 2016 – Operations and Events Manager

    Thank you for your feedback. We’re sorry to hear your experience at shopkick was less than stellar. As a startup, we expect and embrace change. After the acquisition, SK Planet and shopkick set up a ... More


  10. Helpful (2)

    "recruiter"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good people, solid place to work. Good work life balance. really smart team.

    Cons

    Culture is not for everyone.

    shopkick Response

    Sep 14, 2016 – Operations and Events Manager

    Thanks so much for your feedback! We’re sorry if it wasn’t for you, but we are very proud of our people and our culture. We strive to hire smart, hardworking and motivated people who want to join us ... More


  11. Helpful (8)

    "Vision of 2000s stuck in the 1990s"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    Approves of CEO

    I worked at shopkick full-time (More than 3 years)

    Pros

    Real "family startup" culture type
    Some of the employees are very talented and smart, unusual diversity of backgrounds and personalities among engineers
    Free lunch 5 days a week and Caltrain pass
    Free dinner twice a week
    Good life-work balance

    Cons

    No 401k matching

    Mostly on a maintenance mode -all sizzle, no steak, lots of talk about new features but there is no real disruption, UI and features of consumer and non-consumer facing parts stay the same

    User retention is a serious problem -as a key employee said "only collecting two cents there and three cents there does not really make sense" to engage most customers

    Astronomical technical debt and lack of transfer knowledge -some features are undocumented and are known only by zero to one person still present in the company who, if still employed, of course, time going by, will forget a substantial part of it

    Outdated technologies (you are going to love using stuff from the 1990s) and practices -some components are no more maintained and were implemented by company's early engineers who "reinvented the wheel" in their own way and left the company a while ago, that can bring breakages and potential security issues

    The daily development environment/process is very monolithic and at best amateurish:
    - all the code is in a single giant repository, very slow and a lot of breakages
    - everything developed in the company has to run locally with a manager that is one slow "spaghetti plate" monster process in one window of the shell with makefiles all around the place, if a trivial instruction breaks somewhere in this gigantic boilerplate, it would be blocking the entire development and local testing environment and you need to either fix it yourself or wait for another engineer to fix it, in real life, it means wasting hours a week for things unrelated to your line of work. All that would in a different company, with a proper handling, not impact your tasks at all
    - because of the poor engineering choices above, a lot of simple casual debugging has to be made at a low-level with strace/dtruss or you have to dig into logs with thousands and thousands of lines and errors not related to what you do, a breakpoint would be seen as a revolutionary tool and a leap to the future there

    No mentorship

    Opacity and unfairness in a lot of engineering practices and performance reviewing

    Some metrics are in place but nobody really knows what they mean even after feature implementation and review and that will lead to an infinite loop of back and forth between teams without real answer or documentation at the end

    Some major components are not reviewed QA before getting shipped

    Real vision is nowhere to be found -all the founders left and the short/middle-term value proposition is dubious

    Office segmentation -the office is physically and "mentally" divided in three sides that barely communicate with each other with one side being Korean-only staff from the parent company

    Positivity, good vibe and energy are long gone, people used to work late and enjoyed team working and overtime like any sane startup, in the past months, office is almost empty at 4.30pm -not a good sign

    Talented engineering managers spending over 95% of their time in endless meetings instead of supervising their team, bringing their expertise and doing knowledge transfer

    Bad distribution of work -5 engineers would tweak pixels while one engineer would handle by himself a major component of the business

    Almost nobody inside the company really believes in the business model -evidenced by that fact that pretty much nobody in the office is using Shopkick app on their own

    Management does not listen to employees and feedback, made internally and externally -for instance, crazy spammy invite workflow in two screens with a lot of issues and complaints that has been untouched for years and that nobody in product/design management knows the exact workflow. Your friends/contacts are going to love you (irony here).

    Non-sensical meetings with one taking half a day every Thursday where potential good ideas are brought -but no execution

    They claim that they don't have HR but there is actually a dysfunctional team of HR and recruiting folks -just look how many roles are still open after one year and how many people are leaving

    College culture among engineering team is not for everyone

    Recent drastic budget cuts on growth and engineering while they are overspending on marketing

    The engineering management is terrible, they would swoop in and micromanage and then ignore you for weeks or months at a time.

    They employ a lot of H1Bs but good luck to settle and get a green card with them! In the whole history of the company they got only one green card certified -that expired with did not go to the end because the person left and they filed only for one person who had to work for them and their parent company for over 5 years and still had to insist and go through layers of people to get it started.
    You have to beg HR to get a simple immigration process done.
    Even small startups are filing green cards for their H1B employees after 6 months to 2 years.

    Advice to Management

    Refrain this culture of self-aggrandizement disseminated repeatedly at company meetings
    Look at what other companies in the Bay Area are doing in terms of strategy, HR and technologies
    Look closely at what your employees are doing: some of the talents are not properly evaluated and some are overrated
    Pay attention to misunderstandings inside some of teams
    Improve resourcing
    Audit engineering technologies and practices currently in place

    shopkick Response

    Sep 14, 2016 – Operations and Events Manager

    First, thank you for your feedback. Much of what you said here was true of shopkick a few years ago. But in the past year, we have made huge strides to correct much of these issues. For example: we ... More



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