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the Rank Group Reviews

Updated December 23, 2017
142 reviews

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3.6
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the Rank Group Chief Executive Henry Birch
Henry Birch
99 Ratings

142 Employee Reviews

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Pros
  • Excellent work life balance (best i have had in any company) (in 16 reviews)

  • The senior management knows everyone's names and it feels much more like a family than any other gaming company I have every worked in (in 11 reviews)

Cons
  • GROSVENOR; Controlling Senior Management, everything needs agreeing so middle management level are very restricted in what they can do / achieve (in 11 reviews)

  • structure benefits work life balance work flow (in 5 reviews)

More Pros and Cons

  1. "Friendly place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at the Rank Group full-time (More than a year)

    Pros

    Diverse and friendly people.
    Nice office space and working environment.
    Senior management and CEO are approachable.
    Good opportunities to get involved with a wide range of work and interact with stakeholders across the business.

    Cons

    Not much in the way of personal development/coaching/training but that might be just me.
    Tools and systems can be frustrating, process ad hoc.
    Pay and reward strategy unclear and seems to be mostly discretionary/not necessarily performance related.


  2. Helpful (1)

    "Excellent Company - with a couple of Caveats"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at the Rank Group full-time

    Pros

    The offices are amazing, the people are incredibly friendly, and it genuinely feels like the work you do makes a difference and you can see the fruits of your labours.

    Cons

    There can be occasionally a culture of 'blame shifting' rather than owning problems, and it can be quite difficult to find support when dealing with challenging problems.

    The bonus scheme seems very hit and miss, with quite a few people getting bonuses whilst others are overlooked with little/no explanation or reasoning.

    Parking is shortly to become an absolute nightmare.

    Advice to Management

    Simplify and give transparency to the bonus structure.

    Take the time to look at people who are genuinely doing a great job instead of giving stars awards to people who have been there a long time and have lots of friends to nominate them!

    the Rank Group Response

    Jan 8, 2018 – Director of HR, Shared Services

    Thanks for the feedback on the offices, we are immensely proud of the excellent work carried out by so many people to get what we believe is a great environment where colleagues can collaborate more... More

  3. "Fantastic with work life balance"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Analyst in Maidenhead, England (UK)
    Current Employee - Analyst in Maidenhead, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at the Rank Group full-time (Less than a year)

    Pros

    The CEO knows you by name and even joins you for lunch. Like wise the senior executive team.
    Promotes work life balance and very understanding.

    Cons

    Yet to have any in my <1yr with company.

    the Rank Group Response

    Dec 15, 2017 – Director of Treasury & Corporate Communications

    Fab feedback, thank you.

    Its great to hear your time at Rank has been so positive.


  4. Helpful (4)

    "Toxic culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Happily Ex Employee in Maidenhead, England (UK)
    Former Employee - Happily Ex Employee in Maidenhead, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at the Rank Group full-time (More than 10 years)

    Pros

    Some good and passionate people working hard.

    Cons

    Poisonous culture of aggression and arrogance. Rolling redundancies. Little clear vision or progress.

    Advice to Management

    Live your values rather than pay lip service.

    the Rank Group Response

    Jan 17, 2018 – Director of Treasury & Corporate Communications

    Thank you for taking the time to post a review.

    It’s not clear from your review if you are referring to a certain part of the business or the business as a whole, either way it is disappointing... More


  5. Helpful (4)

    "Doesn't matter what you do it's what you say that matters..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in London, England (UK)
    Current Employee - Anonymous Employee in London, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at the Rank Group full-time (More than 10 years)

    Pros

    Some good people with genuinely good ideas who care about the company and industry as a whole. Some opportunity for progression.

    Cons

    Far too many people in senior management positions who are only interested in protecting their own positions and killing the industry as a result. Brown nose the right people and you will go far, speak your mind and you will end up in trouble. Success is irrelevant if you don't befriend the right people...

    Advice to Management

    Take a long hard look at yourselves, if you put the same effort into working for the business that you do into pursuing your own agendas then maybe the industry wouldn't be in such a sorry state.

    the Rank Group Response

    Dec 15, 2017 – Director of Treasury & Corporate Communications

    Thank you for taking the time to provide a review and I find it really disappointing to read.

    I am passionate about ‘speaking up’ at Rank and everyone’s views should be respected and listened to... More


  6. Helpful (4)

    "The joke of the UK gaming industry."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Head Cashier
    Current Employee - Head Cashier
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at the Rank Group full-time (More than 10 years)

    Pros

    There are literally no good reasons to work for this company, I will not dignify this question with an answer!

    Cons

    I could talk about the poor wages, training or bad management but the company itself is rotten to the core; this is the kind of company that asks its employees to post fake reviews (apparently Rank’s rating has shot up on glassdoor since early 2016 despite cutting wages and staff benefits during this time) The kind of company that advertises on illegal downloading sites with messages like “meet hot girls” The kind of company that proudly emblazons notices that it is decreasing its tip retention fee to “only” 10% while promptly sweeping major contract changes like the infamous Project One under the carpet.

    Advice to Management

    Your killing what was once a great company, the whole board needs to resign!

    the Rank Group Response

    Dec 21, 2017 – Chief Executive

    I am really sorry you feel this way about Rank. In a company of 11,000 people we are always going to have some people who will not be happy, but to clarify a few things: 1) we do not advertise on... More


  7. "Data Scientist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Fun, new offices, fast pace environment

    Cons

    Beurocracy, difficult stakeholders, no parking spots

    Advice to Management

    Be cool

    the Rank Group Response

    Nov 14, 2017 – Corporate Communications Manager

    Thank you so much for your positive note - we are trying our best to be 'cool'!
    We have our Christmas jumper day coming up soon so that will be entertaining, and we will be sharing those photos on... More

  8. Helpful (1)

    "Poor company to work for."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier in Birmingham, England (UK)
    Former Employee - Cashier in Birmingham, England (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at the Rank Group full-time (More than 5 years)

    Pros

    With all of the best people leaving the company it is proving to be a great conduit for people who want to stay in the gaming industry to find higher paid employment.

    Cons

    Constant cost cutting exercises, management micromanaging everything, tip retention, lack of progression opportunities. I could go on!

    Oh, and of course wages, they’re the lowest in the whole industry!

    Advice to Management

    Stop trying to meet your targets by emptying the pockets of your employees!

    the Rank Group Response

    Dec 5, 2017 – Group HR Director

    Many thanks for your feedback and naturally we are disappointed that you feel this way about your employment with the company. To some of the points that you have raised, there is considerable... More


  9. Helpful (1)

    "Hell would have been better"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Cashier in Dundee, Scotland (UK)
    Current Employee - Cashier in Dundee, Scotland (UK)
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at the Rank Group full-time (More than a year)

    Pros

    I don't have anything to say here!

    Cons

    Management are unwilling to learn from their mistakes, very bad rotas, I went to go and get a job at Tesco as it worked out i would get paid more, always forgotten on the break lists, everyday called back from breaks, Friday/Saurrday night cashier always calls in sick, worst decision of my life don't waste you're time

    Advice to Management

    if you really care about this company thebest thing you can do is leave

    the Rank Group Response

    Dec 5, 2017 – Group HR Director

    Many thanks for your feedback and we are disappointed that you seem to have had such a negative experience of working for the organisation. Of course we can not talk to the specific circumstances... More


  10. "Good but room for improvement"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Current Employee - Anonymous Employee in Maidenhead, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at the Rank Group full-time (More than 3 years)

    Pros

    Friendly people, including Directors. Diverse interesting work. Great new Maidenhead HQ. Great work/life balance. On-site cafe and gym.

    Cons

    Risk averse. Lots of chopping and changing of company structure.

    Advice to Management

    Be a little more bold and take the occasional risk, stop letting every department have a say until one negative voice shouts down the positive majority.

    the Rank Group Response

    Nov 14, 2017 – Director of HR, Shared Services

    Thank you for your feedback and taking the time to provide it. We pride ourselves in having an environment where all colleagues within our businesses can work together collaboratively irrespective of... More


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