trivago Reviews

Updated Jul 2, 2020

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3.8
79%
Recommend to a Friend
80%
Approve of CEO
trivago Managing Director and CEO Axel Hefer
Axel Hefer
13 Ratings
Pros
  • "It doesn't look like a regular job, since you have flexible working time, horizontal hierarchy and you're pushed to develop your own projects(in 47 reviews)

  • "A lot of people from all around the globe, relaxed working environment(in 35 reviews)

Cons
  • "Low salary , unstable especially in the coronavirus situation(in 42 reviews)

  • "Some employees worked there for the wrong reasons; flexible hours, free beer etc(in 12 reviews)

More Pros and Cons
  1. Helpful (38)

    "It's about all the people in company not only few people!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook

    I have been working at trivago full-time for more than a year

    Pros

    Family like company Employees are valued in the company Very dynamic and energetic people None or really low competition between employees! it's all about achieving the objectives all together as a team! Really good place to start your career

    Cons

    Too few people with good knowledge about how some parts of the company work Sometimes you need to ask people how something work instead of having a documentation

  2. Helpful (8)

    "Team Development Lead"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at trivago full-time

    Pros

    Horizontal opportunities Non-monetary benefits Flexible working hours Growth opportunities

    Cons

    Declining culture Hypocritical management Inexperienced workforce Low salaries

    trivago Response

    September 20, 2018Social Media & Employer Branding

    Thank you for sharing your feedback! We are really sorry you feel this way. I can see that you are a current employee and we of course do not want any of our talent to feel like that. I would really encourage you to voice your concerns i.e. hypocritical management to a trusted person within the company, your talent lead for instance. Also, do not hesitate to raise your concerns and suggestions on Office Vibe or through Slido during the trivago Fridays talk. We want to hear from you!

  3. Helpful (6)

    "Gone downhill"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at trivago full-time for more than 3 years

    Pros

    Friendly environment. Free snacks and drinks

    Cons

    Bosses sold out. Ever since going public the bottom fell out but I’m sure the influential people secured their futures.

    Continue reading

    trivago Response

    September 20, 2018Social Media & Employer Branding

    Thank you for your honesty. When we went public, our aim was and is still that nothing should change for our talents. We are sincerely sorry you that you felt the contrary. Even though the company is now public, besides some mandatory additional processes, our culture and values remain the same. We want to make sure that the talents who feel otherwise can voice their concerns through our different feedback channels. We wish your all the best wherever your next adventure took you!

  4. Helpful (1)

    "Great startup-culture company"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at trivago full-time

    Pros

    - Great benefits (drinks, food, parties) - Good workplace (technology used and accessories) - Flexibility on platform and technology usage

    Cons

    - Very bottom up culture which makes decision taking a long process

  5. Helpful (20)

    "Fun work environment allowing for chill lifestyle, not for security-seeking types"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
     
    Doesn't Recommend
    Positive Outlook

    I worked at trivago

    Pros

    • Young international colleagues. You will meet lots of smart, funny people from around the world and have fun working. • Relaxed, casual working environment in a modern office building providing excellent views • Perks like cereal, free beer, access to sports events for recreation, team events (a pro if you like team events) • This is ideal if you want to gain one year of work experience after your studies in a casual atmosphere while partying a lot

    Cons

    • A sense that everyone is so young and new at the company that it feels like people are just passing through and employees are easily replaceable. Few experienced, long-term employees. • Little job security - most employees are on one year contracts and eager to prove themselves so that it can be extended if they wish to stay longer. • Limited opportunity for mentoring by experienced professionals in your field. • Company values felt a little artificial/overblown

    trivago Response

    March 22, 2016Human resources

    Hey! Just wanted to update you on the new processes that are now in place thanks to your (and others) constructive feedback left on here. We believe in continually improving our product and our organization and see honest feedback as a great source of learning. At the time of this comment, we actually agreed with you on some points and so set about planning and implementing initiatives that would address some of these issues you raised, So here is our update ;) Due to the nature of our company, in the beginning we did hire a lot of interns as the skills we required were as new as the technology we were using and so it was very hard to find experienced people in certain fields. Due to this reason we hired a lot of interns who we decided we would train on the job. This internship culture also brought with it a high turnover rate. This could have been the reason for this "passing through" culture you mentioned or little job security feeling. Good news is that this internship approach is no longer a major part of our recruiting strategy and as of December 2015, only 3% of our talents had internship contracts. 87% of our talents are now on full contracts with a much broader range of experience levels :D Each year we have seen an increase in our retention rate and hope that this continues. I want to thank you for your honest feedback and want you to know that we will continue to work on these areas which you suggested could be improved. I know this response is over a year after your comment...but better late than never :D Hope you are doing well and enjoying life to the full in whichever part of the world you are now in! Hopefully somewhere sunnier than Düsseldorf ;) Cheers, Christine

  6. Helpful (86)

    "Be a good monkey work for trivago"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Doesn't Recommend

    I worked at trivago full-time for more than a year

    Pros

    - free beer, cereals, milk, coffee and other small stuff - team events where you see your managers get drunk - one trip once a year where the whole company gets drunk - average age 25

    Cons

    - all the above benefits mean less salary for people while trivago pays less taxes - very inexperience middle managers that treat people like monkey - no way to move up because of older employees and flat hierarchy

    Continue reading
  7. Helpful (10)

    "Good ambiance, but far from being the best place to work at"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Neutral Outlook
    Approves of CEO

    I have been working at trivago full-time

    Pros

    The international team is one the main pros, as people from more than 60 nationalities work in the same place. There are a lot of events and opportunities to meet colleagues, so the mood in the office is good.

    Cons

    People in charge of some departments is not really taking care of their team and are not good at working together with other departments. Lot of people complain about things such as communication, bosses or events, but no one gives any idea to improve that or say anything when they have the chance (surveys, feedback meetings). Values are too ideallistic for the company (e.g. trust is the main value, but people dont feel safe to express a bad opinion about their bosses). Low salaries for a very big workload.

    Continue reading
  8. "Good place to kick off your career"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Düsseldorf
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at trivago full-time for more than 3 years

    Pros

    - Lots of learning opportunities - Trust from leads to try new things - Culture of feedback and learning from failure - Bright, talented, international workforce

    Cons

    - Leads sometimes lacking in experience - Slow decision making - Lack of planning ahead / thinking about the future

  9. "Business Analyst"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Business Analyst in Düsseldorf

    I have been working at trivago full-time for more than 3 years

    Pros

    there is a very good environment

    Cons

    in some departments you don't receive enough recognition

  10. "Very nice, international and friendly teams"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Talent Acquisition 
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at trivago full-time

    Pros

    A lot of people from all around the globe, relaxed working environment

    Cons

    Nothing to add as I really love working at trivago

Found 376 reviews