wagamama Reviews | Glassdoor

wagamama Reviews

Updated December 11, 2017
198 reviews

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3.9
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wagamama Chief Executive Officer Jane Holbrook
Jane Holbrook
36 Ratings

198 Employee Reviews

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Pros
  • Great food - free food during breaks (in 32 reviews)

  • Good tips, friendly approach, big menu (in 12 reviews)

Cons
  • Long hours , work load -need to be super organised to comply with short deadlines (in 21 reviews)

  • Sometimes the split shifts could be a pain but could work if you lived nearby restaurant (in 10 reviews)

More Pros and Cons

  1. Featured Review

    "General Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - General Manager in New York, NY
    Current Employee - General Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at wagamama full-time (More than 10 years)

    Pros

    Great company to work for, I have been with Wagamama for over 14 years and still in love with the company values and culture. We have created an atmosphere where our staff wants to come to work rather than they have to. we win together and we lose together

    Cons

    As yet we don't have senior managers annual celebration, but it is on the way as we are developing in USA


  2. Helpful (2)

    "Front of the house"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in Boston, MA
    Current Employee - Server in Boston, MA
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at wagamama full-time (Less than a year)

    Pros

    Really good, free food every time you work. They don't care about tattoos, piercings or weird hair. Restaurants are quite aesthetically pleasing and great locations in boston.

    Cons

    The sidework takes FOREVER! You work really, really hard for not a lot of money. In doing the hourly math, I wasn't even making minimum wage after all was said and done. Pooled tip system as well, so if you work with lazy people, your pay won't differ any from theirs.

    Advice to Management

    Be more in touch with hard you make the servers work versus how little they are making...

  3. Helpful (1)

    "Great potential, but managers ruin the job."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server
    Former Employee - Server
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at wagamama full-time

    Pros

    Can meet some cool people, free food

    Cons

    pool tips & managers overstaff so they don't need to work
    managers don't care about you or your money
    managers don't hold servers accountable for their work
    managers hide in office
    managers talk down to you and treat you like children

    Advice to Management

    go back to your roots. let your servers work hard and make money. work hard for them and make them want to work hard for you. don't talk to your employees like children, talk to them like the educated adults that they are.

    when a manager is accused of making servers uncomfortable with sexual comments, fire them.

    don't promote people who don't deserve it - make sure they are ready for management.

    ask your servers how they feel, open up conversation.

    stop trying to run the business in the us like it is in the uk. it is not the same thing. it will not work. you will keep closing down stores and failing.


  4. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Front of the House Manager in Boston, MA
    Current Employee - Front of the House Manager in Boston, MA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at wagamama full-time (More than a year)

    Pros

    great environment where you can have fun but also develop

    Cons

    none really best job I have had in a long time

    Advice to Management

    none

    wagamama Response

    May 31, 2017 – recruitment business partner

    hello from london!
    thank you so much for taking the time to leave us a review, it is so great to know that we have brilliant engaged teams working all over the world!
    please do spread the word to... More


  5. "wagamama usa"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in New York, NY
    Current Employee - Assistant General Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at wagamama full-time (Less than a year)

    Pros

    In wagamama our guests get everything the very moment it is ready, cooked from scratch. It is a new kind of eating experience in our lovely hectic nyc. Here we have no heat lamps, no microwaves and the quality of our ingredients is as fresh as possible delivered from source to table.
    From employees prospective i can say, and i am sure many will agree, that wagamama has tons of resources and systems for constant training and development which are offered to all members of the team. This aspect was quite new and very impressive for me since there are many companies where development of staff is not the main focus. In wagamama staff hears all the time "our people are as important to wagamama, as good food is important to our guests". As part of this team you are being treated as a very special person already. There is a full team taking care of each aspect of this business including an HR department which is always helpful, effective and attentive.If anyone considers this field as a career, there is no doubt, that wagamama would be a great place to be at now. Its structure has a great number of opportunities for each of the employees. Aiming to be the best at what we do, wagamama is striving to be proactive, better every day (kaizen) and we have big plans and bright future in usa.

    Cons

    There are many changes with staff right now because we are building a new team who will grow into a usa crew for our multiple locations. It is not a con because only strong and the most focused staff members can handle the fast pace of our flow. Under pressure some people focus and some of them fold;)

    wagamama Response

    May 31, 2017 – recruitment business partner

    hello in new york!

    thank you so much for taking the time to give us such great feedback, we are always working to ensure sure we create a fantastic work environment for our teams + looking for... More


  6. Helpful (1)

    "Sold the dream but doesnt live up to the hype"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Current Employee - Server in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at wagamama full-time (Less than a year)

    Pros

    Great location and beautiful restaurant. Cool concept and easy job. Perfect for people with no experience or PT student gig etc.

    Cons

    Most of the current staff is young (Cliquey) and has no previous serving experience. Wagamama policy is a tip-pooled system and average tip outs and way below NYC industry standard. Most of the management loves to micromanage you, and for the money, you are making it is NOT worth it.

    Advice to Management

    Follow your own Kaizen policy and get rid of tip pooling, and hire managers with NYC experience that are more hands on and knows how to support the staff instead of micromanaging.


  7. "Wagamama review"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in New York, NY
    Former Employee - Server in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at wagamama full-time (Less than a year)

    Pros

    Great co-workers and some nice and understanding managers

    Cons

    Horrible higher ups, they sell you a story on how much you'll make and grow

  8. "Wagamama"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at wagamama part-time

    Pros

    Flexible schedule and decent money

    Cons

    Bad management and high employee turnover


  9. "Overall "ok" experience"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Approves of CEO

    I worked at wagamama (More than 3 years)

    Pros

    Awesome co-workers, popular restaurant so you will make great tips.

    Cons

    Management is extremely out of touch.


  10. Helpful (1)

    "just start to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Te Member in Heathrow, FL
    Current Employee - Te Member in Heathrow, FL

    Pros

    Great brand to work
    Well ,paid paid, break also

    Cons

    Happy to work with wagamama
    Love it

    Advice to Management

    Great to work
    Well paid
    Hard work


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