wagamama Reviews | Glassdoor

wagamama Reviews

Updated April 24, 2017
113 reviews

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3.9
Star Star Star Star Star
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wagamama CEO David Campbell
David Campbell
36 Ratings

113 Employee Reviews

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Pros
  • Great food - free food during breaks (in 16 reviews)

  • great people, good company, well-run, good tips (in 7 reviews)

Cons
  • Long hours, extra shifts and you could end up working 10 days in a row (in 10 reviews)

  • You can overheard managers talking to team leaders talking about who they are going to USE to make some duties (in 8 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (1)

    "Great company to work for"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Front of House Team Leader
    Former Employee - Front of House Team Leader
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Training, staff, management aprroach, brand itself

    Cons

    As in any other restaurant Labor is the main issue

    Advice to Management

    Carry on!)


  2. "wagamama usa"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Assistant General Manager in New York, NY
    Current Employee - Assistant General Manager in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at wagamama full-time (Less than a year)

    Pros

    In wagamama our guests get everything the very moment it is ready, cooked from scratch. It is a new kind of eating experience in our lovely hectic nyc. Here we have no heat lamps, no microwaves and the quality of our ingredients is as fresh as possible delivered from source to table.
    From employees prospective i can say, and i am sure many will agree, that wagamama has tons of resources and systems for constant training and development which are offered to all members of the team. This aspect was quite new and very impressive for me since there are many companies where development of staff is not the main focus. In wagamama staff hears all the time "our people are as important to wagamama, as good food is important to our guests". As part of this team you are being treated as a very special person already. There is a full team taking care of each aspect of this business including an HR department which is always helpful, effective and attentive.If anyone considers this field as a career, there is no doubt, that wagamama would be a great place to be at now. Its structure has a great number of opportunities for each of the employees. Aiming to be the best at what we do, wagamama is striving to be proactive, better every day (kaizen) and we have big plans and bright future in usa.

    Cons

    There are many changes with staff right now because we are building a new team who will grow into a usa crew for our multiple locations. It is not a con because only strong and the most focused staff members can handle the fast pace of our flow. Under pressure some people focus and some of them fold;)


  3. "Sold the dream but doesnt live up to the hype"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Server in New York, NY
    Current Employee - Server in New York, NY
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at wagamama full-time (Less than a year)

    Pros

    Great location and beautiful restaurant. Cool concept and easy job. Perfect for people with no experience or PT student gig etc.

    Cons

    Most of the current staff is young (Cliquey) and has no previous serving experience. Wagamama policy is a tip-pooled system and average tip outs and way below NYC industry standard. Most of the management loves to micromanage you, and for the money, you are making it is NOT worth it.

    Advice to Management

    Follow your own Kaizen policy and get rid of tip pooling, and hire managers with NYC experience that are more hands on and knows how to support the staff instead of micromanaging.


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  5. "Wagamama review"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Server in New York, NY
    Former Employee - Server in New York, NY
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at wagamama full-time (Less than a year)

    Pros

    Great co-workers and some nice and understanding managers

    Cons

    Horrible higher ups, they sell you a story on how much you'll make and grow


  6. "Wagamama"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at wagamama part-time

    Pros

    Flexible schedule and decent money

    Cons

    Bad management and high employee turnover


  7. "Overall "ok" experience"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Boston, MA
    Former Employee - Anonymous Employee in Boston, MA
    Doesn't Recommend
    Approves of CEO

    I worked at wagamama (More than 3 years)

    Pros

    Awesome co-workers, popular restaurant so you will make great tips.

    Cons

    Management is extremely out of touch.


  8. Helpful (1)

    "just start to work"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Te Member in Heathrow, FL
    Current Employee - Te Member in Heathrow, FL

    Pros

    Great brand to work
    Well ,paid paid, break also

    Cons

    Happy to work with wagamama
    Love it

    Advice to Management

    Great to work
    Well paid
    Hard work


  9. "At least you get free meals"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Waiter in Cambridge, MA
    Former Employee - Waiter in Cambridge, MA
    Doesn't Recommend
    Positive Outlook
    Approves of CEO

    I worked at wagamama part-time (More than 3 years)

    Pros

    You get an amazing free meal every shift

    Cons

    Got screwed by the management, who refused to share tips with me

    Advice to Management

    Treat your employees better


  10. "I worked extremely hard and was 100% committed worked 6 and even 7dayss a week when we were shorthanded we consistently"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - General Manager in Boston, MA
    Former Employee - General Manager in Boston, MA
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at wagamama full-time (Less than a year)

    Pros

    Great product and made me proud to serve top quality food

    Cons

    Did not pay managers fairly and promoted inexperienced managers to Gm positions so they didn't need to keep mature experienced Gms

    Advice to Management

    Be careful how you operate in the US age discrimination is against the law


  11. Helpful (1)

    "Good for money"

    Star Star Star Star Star
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - FOH in Boston, MA
    Current Employee - FOH in Boston, MA
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at wagamama part-time (More than a year)

    Pros

    Unique server position. Team mentality. No hostess, bartender, server division, everyone does everything. A good amount of money and you can get hired with no serving experience.
    Usually walk out with $100 for a pm shift. I've made over $300 working from about noon to 10 pm. (Although that's rare and not even worth the money).

    Cons

    Pooled tips allow some people to be lazy and others to do everything. Most don't take advantage but the few that do seem to be able to stick around for a very long time. The team work thing can result in miscommunications being a much bigger deal than they need to be. Also, there is never anyone specific to blame when something goes wrong so a lot of time is spent going over basics because one person messes up repeatedly.



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