wagamama "good tips" Reviews | Glassdoor

wagamama Reviews

Updated Jan 23, 2020

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4.1
83%
Recommend to a Friend
94%
Approve of CEO
wagamama Chief Executive Officer Emma Woods
Emma Woods
92 Ratings
  1. Helpful (1)

    "Waitress for 3 years"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Waitress in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at wagamama part-time for less than a year

    Pros

    good tips, hard working team, can be a fun job

    Cons

    horrible and disgusting General manager, used his power to intimidate and scare employees, if you had an issue or element of the job you didn't enjoy he would just tell you to leave and quit. He had favourites and spoke about employees he didn't like and was very vocal expressing that he wanted to get rid of certain employees and get a new team. Consequently shortly after he joined the team alot of people left. Worst general manager ever. Disappointed with how HR have dealt with the many grievances the team made against the manager, am honestly shocked he is still GM in that Wagamama

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    wagamama2016-10-05
  2. Helpful (2)

    "It might get too fun"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waiter in Stratford, London, England
    Recommends
    No opinion of CEO

    I worked at wagamama full-time for less than a year

    Pros

    Great environment, amazing team, good tips and always buzzing. You can always find a moment to laugh if you're lucky enough to built a strong bond with the team. It's likely to happen if you're working in a busy branch. Training is sometimes overlooked.

    Cons

    Long hours, extra shifts and you could end up working 10 days in a row. Training is overlooked most of the times if you're a valuable member. I guess that if you're a decent server they expect you to know the job in 2 weeks whether, on the other side, with some douches they will just allow them to do whatever they want without performing. Not fair.

    wagamama2016-04-06
  3. Helpful (1)

    "never ever again, worst nightmare"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Front of House - Team Member in London, England
    Doesn't Recommend
    Negative Outlook

    I worked at wagamama

    Pros

    good tips- that you had to share btw with other lazy staff and also managers!

    Cons

    poor management, brainwashing from Head office, unrealizable tasks from management and HO, the were pushing us too hard to upsell, it was ridiculous. wrong people were becoming team leaders, they were bullies if you did not belong to their ,drama group,, Really bad behaviour towards boh staff. if you called sick they asked you to come to work or.... i believe in all chains the same thing is goin on it depends on management how you treat your staff and my branch was not able to handle.

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    wagamama2016-04-15
  4. Helpful (4)

    "You need to be fast!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Front of House - Team Member in London, England
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at wagamama full-time for more than a year

    Pros

    Weekly pay 2-4 weeks training (where you won't receive any tips) Overall good tips, I used to make around £9-10/ hour after tax (pay+tips)

    Cons

    Split shifts are awful, if you live far from the restaurant you can end up being there for 12 hours and working just 8. The upselling and sales focused managers can be extremely pushy, making you feel uncomfortable trying to upsell all the time even when it's obvious that the customer doesn't want anything else. It's a business and they want to make money, I get it, but it is extremely focused on sales but not rewarding for workers. It doesn't matter how busy the restaurant was or how hard you have worked, you will get paid the minimum wage (plus customers tips) and that's it, forget about bonuses for extra sales. And trust me, it gets busy. You can overheard managers talking to team leaders talking about who they are going to USE to make some duties. Many times I felt like my opinion didn't matter and all I was is a body made to work or a number more than a person.

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    wagamama2015-11-04
  5. Helpful (2)

    "Good for what it is"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Server/Waiter in London, England
    Recommends
    Positive Outlook

    I worked at wagamama part-time for less than a year

    Pros

    -flexible hours -fun team -good tips -nice food included in benefits

    Cons

    -stressful work -boring -limited opportunities for advancement -disgraceful salary improvements as you progress

    Continue reading
    wagamama2014-12-18

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