How much does a Call Center Manager make?

Updated Jan 6, 2022

Industry

Employer Size

Experience

$61,696 /yr
Average Base Pay

839 salaries

$39K

Low

$62K

Average

$97K

High

No additional cash compensation has been reported for this role

How much does a Call Center Manager make? The national average salary for a Call Center Manager is $61,696 in United States. Filter by location to see Call Center Manager salaries in your area. Salary estimates are based on 839 salaries submitted anonymously to Glassdoor by Call Center Manager employees.

Seniority Levels

L3
Telemarketing Manager$51,383 /yr
L4
Lead Call Center Representative$19 /hr
See Full Career Path

Related Job Titles

Call Center Customer Service Supervisor

$54,129

per year

Call Center Sales Manager

$63,625

per year

Call Center Supervisor

$48,840

per year

Call Center Team Manager

$60,057

per year

Salaries by Company

Location

or

Find a Specific Employer

Sort:

Company

Average Base Salary in (USD)

Range

FedEx Office
3.4

FedEx Office

Call Center Manager

$52,394

 /yr
Range: $49K - $61K
116 salaries
See 116 salaries from all locations

$49K

$61K

$49,002 - $60,527 Range

Bank of America
4

Bank of America

Call Center Manager

$60,499

 /yr
Range: $45K - $76K

$45K

$76K

$45,455 - $76,079 Range

Xerox
3.3

Xerox

Call Center Manager

$53,639

 /yr
Range: $50K - $63K

$50K

$63K

$49,936 - $63,318 Range

Verizon
3.8

Verizon

Call Center Manager

$108,189

 /yr
Range: $100K - $140K

$100K

$140K

$100,346 - $140,454 Range

Carrier Enterprise
3.2

Carrier Enterprise

Call Center Manager

$63,778

 /yr
Range: $61K - $74K

$61K

$74K

$61,265 - $73,632 Range

Teleperformance
3.8

Teleperformance

Call Center Manager

$65,609

 /yr
Range: $32K - $88K

$32K

$88K

$32,496 - $87,599 Range

Affiliated Computer Services
3.5

Affiliated Computer Services

Call Center Manager

$67,912

 /yr
Range: $63K - $80K

$63K

$80K

$62,983 - $79,974 Range

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AT&T
3.7

AT&T

Call Center Manager

$64,234

 /yr
Range: $47K - $90K

$47K

$90K

$47,009 - $90,125 Range

Wells Fargo
3.6

Wells Fargo

Call Center Manager

$73,801

 /yr
Range: $57K - $89K

$57K

$89K

$57,370 - $89,082 Range

American Automobile Association (AAA)
3.6

American Automobile Association (AAA)

Call Center Manager

$80,256

 /yr
Range: $32K - $96K

$32K

$96K

$32,006 - $95,782 Range

LogistiCare
2.6

LogistiCare

Call Center Manager

$70,765

 /yr
Range: $57K - $80K

$57K

$80K

$56,612 - $80,196 Range

1-800 CONTACTS
4.3

1-800 CONTACTS

Call Center Manager

$51,353

 /yr
Range: $46K - $53K

$46K

$53K

$46,356 - $52,659 Range

ADT Security Services
3.2

ADT Security Services

Call Center Manager

$57,929

 /yr
Range: $35K - $69K

$35K

$69K

$35,171 - $68,621 Range

Staples
3.3

Staples

Call Center Manager

$116,288

 /yr
Range: $73K - $131K

$73K

$131K

$73,237 - $131,218 Range

ADP
4

ADP

Call Center Manager

$99,882

 /yr
Range: $83K - $114K

$83K

$114K

$82,566 - $113,505 Range

Centene
3.4

Centene

Call Center Manager

$68,757

 /yr
Range: $64K - $105K

$64K

$105K

$64,185 - $105,301 Range

Amazon
3.8

Amazon

Call Center Manager

$79,311

 /yr
Range: $46K - $97K

$46K

$97K

$46,161 - $96,510 Range

Capital One
4.1

Capital One

Call Center Manager

$73,492

 /yr
Range: $64K - $103K

$64K

$103K

$63,855 - $103,000 Range

Sears
3.3

Sears

Call Center Manager

$44,486

 /yr
Range: $35K - $50K

$35K

$50K

$35,236 - $50,009 Range

New York Life
3.8

New York Life

Call Center Manager

$86,387

 /yr
Range: $67K - $98K

$67K

$98K

$66,822 - $97,978 Range

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Frequently asked questions about a Call Center Manager salaries

The national average salary for a Call Center Manager is $61,696 per year in United States. Filter by location to see a Call Center Manager salaries in your area. Salaries estimates are based on 839 salaries submitted anonymously to Glassdoor by a Call Center Manager employees.

The highest salary for a Call Center Manager in United States is $97,266 per year.

The lowest salary for a Call Center Manager in United States is $39,134 per year.

If you are thinking of becoming a Call Center Manager or planning the next step in your career, find details about the role, the career path and salary trajectory of a Call Center Manager.

Recent Salary Reports

Below are the most recent call center manager salary reports. Employer name has been removed to protect anonymity.

$128,000
per year
A Call Center Manager in the Springfield, MA Area area reported making $128,000 per year
Additional Pay
$12k cash bonus
Job Highlights
10+ years experience
Springfield, MA Area area
Full-time
 
201 to 500 employees
Subsidiary or Business Segment
$82,000
per year
A Call Center Manager in the Columbia, SC Area area reported making $82,000 per year
Job Highlights
10+ years experience
Columbia, SC Area area
Full-time
 
10000+ employees
Company - Public
$80,000
per year
A Call Center Manager in the Phoenix, AZ Area area reported making $80,000 per year
Additional Pay
$5k cash bonus
Job Highlights
10+ years experience
Phoenix, AZ Area area
Full-time
 
10000+ employees
Company - Public
$50,000
per year
A Call Center Manager in the Chicago, IL Area area reported making $50,000 per year
Job Highlights
10+ years experience
Chicago, IL Area area
Full-time
 
501 to 1000 employees
Company - Private
$80,000
per year
A Call Center Manager in the Denver, CO Area area reported making $80,000 per year
Job Highlights
10+ years experience
Denver, CO Area area
Full-time
 
10000+ employees
Subsidiary or Business Segment
$70,000
per year
A Call Center Manager in the Seattle, WA Area area reported making $70,000 per year
Job Highlights
3-4 years experience
Seattle, WA Area area
Full-time
 
1 to 50 employees
Company - Private
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