How much does a Customer Service Representative make?

The average salary for a Customer Service Representative is $41,810 per year in United States. Salaries estimates are based on 236321 salaries submitted anonymously to Glassdoor by a Customer Service Representative employees in United States.

The highest salary for a Customer Service Representative in United States is $49,626 per year.

The lowest salary for a Customer Service Representative in United States is $35,378 per year.

If you are thinking of becoming a Customer Service Representative or planning the next step in your career, find details about the role, the career path and salary trajectory of a Customer Service Representative.

Customer services representatives receive pay similar to that of financial clerks, receptionists and computer support specialists. Since some call centers operate twenty-four hours a day and seven days a week, opportunities exist to earn higher overtime pay by working weekends and holidays. Customer services representatives working for wholesale trade firms and insurance carriers often earn higher wages than representatives working in business support or for retail trade firms. Opportunities exist for advancement into call-center manager positions or sales roles.

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Customer service representative roles feature tips, commission, profit sharing, and bonuses, so professionals can earn $2,520.93 in additional income annually. Professional certification and a greater number of years in the field correlate to higher salary. 66% of customer service representatives on Glassdoor believe their salaries are satisfactory.

Following a customer service representative career path results in higher earnings as your experience and skill levels increase. Working in an in-demand industry, completing professional certification, and gaining experience are all factors that increase salary the longer you remain in the role, with tips and commission also boosting total earnings. The salary range lands between $30,459.38 and $57,836.38, with average earnings of $41,806.07.

Customer service skills are the key to a high customer service representative salary. You can improve your skills in working with people, problem solving, listening, and answering questions through related roles, such as server, cashier, or customer relations. Likewise, many customer service representative roles are available in part-time or work-from-home settings, so you can improve your skills and experience without leaving your current position. Bolster your potential by working in an in-demand industry such as insurance or financial services, which often pay more than retail or hospitality. Certified Customer Experience Professional credentials can also strengthen your standing and help you achieve a higher customer service representative salary.

Employers hiring for customer service representative roles seek out qualified candidates with proven experience. The more customer service experience you have, the higher salary you can request. After a job offer, ask your employer what their pay range is, using your personal experience and expertise to factor yourself in. Do you have significantly more work experience than others in the role? Have you completed higher education? Do you have leadership experience? All of these factors give you sufficient grounds to ask for about a 15% raise. In established positions, consider how your skills have advanced since you've taken the position. Each extra year of on-the-job experience gives you bargaining power.