How much does a Director of Customer Service make?

Updated Sep 23, 2021

Industry

Employer Size

Experience

$99,394 /yr
Average Base Pay

203 salaries

$57K

Low

$99K

Average

$174K

High

No additional cash compensation has been reported for this role

The national average salary for Director of Customer Service is $99,394 per year in United States. Filter by location to see Director of Customer Service salaries in your area. Salaries estimates are based on 203 salaries submitted anonymously to Glassdoor by Director of Customer Service employees.

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Related Job Titles

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$95,382

per year

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Contact Center Manager

$69,187

per year

Director of Customer Service

$99,394

per year

Customer Service Management

$60,877

per year

Salaries by Company

Location

or

Find a Specific Employer

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Company

Average Base Salary in (USD)

Range

Sleep Number Corporation
3.4

Sleep Number Corporation

Director of Customer Service

$165,122

 /yr
Range: $163K - $165K
4 salaries
See 4 salaries from all locations

$163K

$165K

$162,998 - $165,122 Range

Verizon
3.9

Verizon

Director of Customer Service

$144,418

 /yr
Range: $142K - $159K

$142K

$159K

$142,270 - $159,121 Range

MyWorkChoice
3.7

MyWorkChoice

Director of Customer Service

$61,185

 /yr
Range: $56K - $65K

$56K

$65K

$55,864 - $65,441 Range

American Express
4.2

American Express

Director of Customer Service
About 

$150K -$166K

$150K

$166K

$150,315 - $166,276 Range

EMC
3.8

EMC

Director of Customer Service
About 

$148K -$171K

$148K

$171K

$147,665 - $170,679 Range

Centene
3.4

Centene

Director of Customer Service
About 

$114K -$129K

$114K

$129K

$113,750 - $129,080 Range

Wiland
4.4

Wiland

Director of Customer Service
About 

$111K -$119K

$111K

$119K

$111,239 - $118,731 Range

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National HME
2.4

National HME

Director of Customer Service
About 

$78K -$84K

$78K

$84K

$77,520 - $84,136 Range

Eleutian
3.9

Eleutian

Director of Customer Service - Hourly
About 

$33 -$36

 hourly

$33

$36

$33 - $36 Range

Kerafast

Kerafast

Director of Customer Service
About 

$203K -$259K

$203K

$259K

$203,241 - $259,065 Range

Microsoft
4.4

Microsoft

Director of Customer Service
About 

$186K -$201K

$186K

$201K

$185,748 - $201,000 Range

Oracle
3.7

Oracle

Director of Customer Service
About 

$134K -$145K

$134K

$145K

$134,038 - $145,059 Range

Macy's
3.4

Macy's

Director of Customer Service
About 

$102K -$111K

$102K

$111K

$101,551 - $110,991 Range

Kaiser Permanente
4

Kaiser Permanente

Director of Customer Service
About 

$127K -$139K

$127K

$139K

$127,022 - $138,536 Range

Xerox
3.3

Xerox

Director of Customer Service
About 

$83K -$90K

$83K

$90K

$82,990 - $90,021 Range

Leidos
3.9

Leidos

Director of Customer Service
About 

$144K -$158K

$144K

$158K

$144,277 - $157,991 Range

Hertz
3

Hertz

Director of Customer Service
About 

$67K -$74K

$67K

$74K

$67,398 - $74,130 Range

Abbott
3.9

Abbott

Director of Customer Service
About 

$171K -$187K

$171K

$187K

$171,199 - $187,196 Range

Anthem
3.6

Anthem

Director of Customer Service
About 

$102K -$111K

$102K

$111K

$101,584 - $110,851 Range

Lumen
3.3

Lumen

Director of Customer Service
About 

$116K -$125K

$116K

$125K

$115,807 - $125,018 Range

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Frequently asked questions about a Director of Customer Service salaries

The national average salary for a Director of Customer Service is $99,394 per year in United States. Filter by location to see a Director of Customer Service salaries in your area. Salaries estimates are based on 203 salaries submitted anonymously to Glassdoor by a Director of Customer Service employees.

The highest salary for a Director of Customer Service in United States is $173,678 per year.

The lowest salary for a Director of Customer Service in United States is $56,882 per year.

If you are thinking of becoming a Director of Customer Service or planning the next step in your career, find details about the role, the career path and salary trajectory of a Director of Customer Service.

Recent Salary Reports

Below are the most recent director of customer service salary reports. Employer name has been removed to protect anonymity.

$130,000
per year
A Director Customer Service in the Pittsburgh, PA Area area reported making $130,000 per year
Additional Pay
$35k cash bonus
Job Highlights
10+ years experience
Pittsburgh, PA Area area
Full-time
 
5001 to 10000 employees
Subsidiary or Business Segment
$70,000
per year
A Customer Service Director in the Raleigh-Durham, NC Area area reported making $70,000 per year
Job Highlights
8-10 years experience
Raleigh-Durham, NC Area area
Full-time
 
201 to 500 employees
Company - Private
$110,000
per year
A Director of Customer Service in the Nashville, TN Area area reported making $110,000 per year
Job Highlights
8-10 years experience
Nashville, TN Area area
Full-time
 
51 to 200 employees
Company - Private
$85,126
per year
A National Director Customer Service in the Portland, OR Area area reported making $85,126 per year
Additional Pay
$5k commissions
Job Highlights
10+ years experience
Portland, OR Area area
Full-time
 
501 to 1000 employees
Company - Private
$139,224
per year
A Director, Customer Care in the Ann Arbor, MI Area area reported making $139,224 per year
Job Highlights
3-4 years experience
Ann Arbor, MI Area area
Full-time
 
10000+ employees
Company - Public
$186,000
per year
A Director Customer Advocacy in the Columbus, OH Area area reported making $186,000 per year
Additional Pay
$47k cash bonus
$40k stock bonus
Job Highlights
10+ years experience
Columbus, OH Area area
Full-time
 
5001 to 10000 employees
Company - Public
$150,000
per year
A Director Customer Service in the Raleigh-Durham, NC Area area reported making $150,000 per year
Additional Pay
$18k cash bonus
Job Highlights
10+ years experience
Raleigh-Durham, NC Area area
Full-time
 
1001 to 5000 employees
Company - Private
$105,000
per year
A Director of Customer Service and Planning in the Dallas-Fort Worth, TX Area area reported making $105,000 per year
Additional Pay
$30k cash bonus
Job Highlights
10+ years experience
Dallas-Fort Worth, TX Area area
Full-time
 
501 to 1000 employees
Company - Private
$125,000
per year
A Director, Customer Operations in the Atlanta, GA Area area reported making $125,000 per year
Job Highlights
10+ years experience
Atlanta, GA Area area
Full-time
 
1001 to 5000 employees
Company - Public
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