How much does a Call Center Agent make?

Updated Nov 27, 2021

Industry

Employer Size

Experience

$29,683 /yr
Average Base Pay

1,368 salaries

$22K

Low

$30K

Average

$40K

High

No additional cash compensation has been reported for this role

The national average salary for Call Center Agent is $29,683 per year in United States. Filter by location to see Call Center Agent salaries in your area. Salaries estimates are based on 1368 salaries submitted anonymously to Glassdoor by Call Center Agent employees.

Seniority Levels

L3
Call Center Representative Supervisor$49,900 /yr
L4
Lead Call Center Representative$29,683 /yr
Career Path

Salaries by Company

Location

or

Find a Specific Employer

Sort:

Company

Average Base Salary in (USD)

Range

Teleperformance
3.7

Teleperformance

Call Center Agent - Hourly

$13

 /hr
Range: $10 - $20
56 salaries
See 0 salaries from all locations

$10

$20

$10 - $20 Range

Alorica
3.1

Alorica

Call Center Agent - Hourly

$12

 /hr
Range: $10 - $17

$10

$17

$10 - $17 Range

Sitel Group
3.7

Sitel Group

Call Center Agent - Hourly

$11

 /hr
Range: $10 - $16

$10

$16

$10 - $16 Range

DialAmerica
3.5

DialAmerica

Call Center Agent - Hourly

$10

 /hr
Range: $8 - $13

$8

$13

$8 - $13 Range

iQor
3.3

iQor

Call Center Agent - Hourly

$13

 /hr
Range: $10 - $15

$10

$15

$10 - $15 Range

Convergys
3.3

Convergys

Call Center Agent - Hourly

$12

 /hr
Range: $10 - $15

$10

$15

$10 - $15 Range

Dynata
3.3

Dynata

Call Center Agent - Hourly

$11

 /hr
Range: $10 - $13

$10

$13

$10 - $13 Range

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SYKES
3.4

SYKES

Call Center Agent - Hourly

$12

 /hr
Range: $10 - $14

$10

$14

$10 - $14 Range

Network Capital
4.1

Network Capital

Call Center Agent - Hourly

$12

 /hr
Range: $11 - $17

$11

$17

$11 - $17 Range

DialAmerica
3.5

DialAmerica

Call Center Agent - Hourly

$10

 /hr
Range: $9 - $16

$9

$16

$9 - $16 Range

ResultsCX
3.1

ResultsCX

Call Center Agent - Hourly

$14

 /hr
Range: $10 - $15

$10

$15

$10 - $15 Range

All Web Leads
3.8

All Web Leads

Call Center Agent - Hourly

$13

 /hr
Range: $11 - $16

$11

$16

$11 - $16 Range

TTEC
3.6

TTEC

Call Center Agent - Hourly

$13

 /hr
Range: $11 - $15

$11

$15

$11 - $15 Range

Conduent
3.1

Conduent

Call Center Agent - Hourly

$14

 /hr
Range: $11 - $19

$11

$19

$11 - $19 Range

Advanced Call Center Technologies
2.9

Advanced Call Center Technologies

Call Center Agent - Hourly

$12

 /hr
Range: $9 - $15

$9

$15

$9 - $15 Range

Lowe's Home Improvement
3.4

Lowe's Home Improvement

Call Center Agent - Hourly

$14

 /hr
Range: $14 - $16

$14

$16

$14 - $16 Range

UnitedHealth Group
3.7

UnitedHealth Group

Call Center Agent - Hourly

$17

 /hr
Range: $12 - $39

$12

$39

$12 - $39 Range

Concentrix
3.8

Concentrix

Call Center Agent - Hourly

$13

 /hr
Range: $11 - $14

$11

$14

$11 - $14 Range

Qualfon
3.5

Qualfon

Call Center Agent - Hourly

$11

 /hr
Range: $10 - $12

$10

$12

$10 - $12 Range

Doterra
4

Doterra

Call Center Agent - Hourly

$12

 /hr
Range: $9 - $15

$9

$15

$9 - $15 Range

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Frequently asked questions about a Call Center Agent salaries

The national average salary for a Call Center Agent is $29,683 per year in United States. Filter by location to see a Call Center Agent salaries in your area. Salaries estimates are based on 1368 salaries submitted anonymously to Glassdoor by a Call Center Agent employees.

The highest salary for a Call Center Agent in United States is $40,258 per year.

The lowest salary for a Call Center Agent in United States is $21,887 per year.

If you are thinking of becoming a Call Center Agent or planning the next step in your career, find details about the role, the career path and salary trajectory of a Call Center Agent.

Recent Salary Reports

Below are the most recent lead call center representative salary reports. Employer name has been removed to protect anonymity.

$23
hourly
A Call Center Lead in the Redding, CA Area area reported making $23 per hour
Job Highlights
3-4 years experience
Redding, CA Area area
Full-time
 
201 to 500 employees
Nonprofit Organization
$42,640
per year
A Call Center Lead in the Trenton, NJ Area area reported making $42,640 per year
Job Highlights
8-10 years experience
Trenton, NJ Area area
Full-time
 
10000+ employees
Company - Public
$14
hourly
A Welcome Center Lead in the Jacksonville, FL Area area reported making $14 per hour
Job Highlights
5-7 years experience
Jacksonville, FL Area area
Full-time
 
10000+ employees
Nonprofit Organization
$18
hourly
A Call Center Lead in the Champaign, IL Area area reported making $18 per hour
Job Highlights
3-4 years experience
Champaign, IL Area area
Full-time
 
51 to 200 employees
Company - Private
$43,000
per year
A Call Center Agent/Call Center Lead/Dispatcher in the Dallas-Fort Worth, TX Area area reported making $43,000 per year
Additional Pay
$58k cash bonus
Job Highlights
10+ years experience
Dallas-Fort Worth, TX Area area
Full-time
 
5001 to 10000 employees
Company - Public
$20
hourly
A Distribution Center Lead in the Atlanta, GA Area area reported making $20 per hour
Job Highlights
3-4 years experience
Atlanta, GA Area area
Full-time
 
1001 to 5000 employees
Company - Private
$15
hourly
A Call Center Lead in the Houston, TX Area area reported making $15 per hour
Job Highlights
1-2 years experience
Houston, TX Area area
Full-time
 
10000+ employees
Government
$47,128
per year
A Contact Center Consultant Lead in the Spokane, WA Area area reported making $47,128 per year
Job Highlights
5-7 years experience
Spokane, WA Area area
Full-time
 
1001 to 5000 employees
Nonprofit Organization
$48,764
per year
A Service Center Lead in the Las Vegas, NV Area area reported making $48,764 per year
Additional Pay
$2k cash bonus
Job Highlights
5-7 years experience
Las Vegas, NV Area area
Full-time
 
1001 to 5000 employees
Nonprofit Organization
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