How much does a Retention Specialist make?

Updated Oct 14, 2021

Industry

Employer Size

Experience

$36,063 /yr
Average Base Pay

1,144 salaries

$25K

Low

$36K

Average

$53K

High

No additional cash compensation has been reported for this role

The national average salary for Retention Specialist is $36,063 per year in United States. Filter by location to see Retention Specialist salaries in your area. Salaries estimates are based on 1144 salaries submitted anonymously to Glassdoor by Retention Specialist employees.

Seniority Levels

L2
Retention Specialist$36,063 /yr
L3
Retention Manager$62,298 /yr
Career Path

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Related Job Titles

Client Relationship Specialist

$49,380

per year

Customer Retention Specialist

$35,369

per year

Salaries by Company

Location

or

Find a Specific Employer

Sort:

Company

Average Base Salary in (USD)

Range

Spectrum
3.2

Spectrum

Retention Specialist - Hourly

$15

 /hr
Range: $11 - $28
112 salaries
See 112 salaries from all locations

$11

$28

$11 - $28 Range

Comcast
3.8

Comcast

Retention Specialist - Hourly

$17

 /hr
Range: $12 - $34

$12

$34

$12 - $34 Range

Rent One
3.7

Rent One

Retention Specialist - Hourly

$12

 /hr
Range: $12 - $13

$12

$13

$12 - $13 Range

AT&T
3.7

AT&T

Retention Specialist - Hourly

$18

 /hr
Range: $12 - $41

$12

$41

$12 - $41 Range

Cox Communications
4

Cox Communications

Retention Specialist - Hourly

$17

 /hr
Range: $11 - $27

$11

$27

$11 - $27 Range

DISH
3.1

DISH

Retention Specialist - Hourly

$15

 /hr
Range: $14 - $44

$14

$44

$14 - $44 Range

State Farm
3.6

State Farm

Retention Specialist

$35,753

 /yr
Range: $29K - $46K

$29K

$46K

$28,729 - $46,168 Range

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State Farm
3.6

State Farm

Retention Specialist - Hourly

$18

 /hr
Range: $9 - $21

$9

$21

$9 - $21 Range

Time Warner Cable
3.2

Time Warner Cable

Retention Specialist - Hourly

$15

 /hr
Range: $13 - $22

$13

$22

$13 - $22 Range

Makotek
4.4

Makotek

Retention Specialist - Monthly

$3,104

 /mo
Range: $3K - $4K

$3K

$4K

$2,660 - $4,434 Range

Optimum CX
3.7

Optimum CX

Retention Specialist - Hourly

$14

 /hr
Range: $14 - $14

$14

$14

$14 - $14 Range

Lumen
3.3

Lumen

Retention Specialist - Hourly

$15

 /hr
Range: $12 - $20

$12

$20

$12 - $20 Range

Charter Communications

Retention Specialist - Hourly

$18

 /hr
Range: $13 - $22

$13

$22

$13 - $22 Range

Conduent
3.1

Conduent

Retention Specialist - Hourly

$13

 /hr
Range: $13 - $17

$13

$17

$13 - $17 Range

Sutherland
3.7

Sutherland

Retention Specialist - Hourly

$13

 /hr
Range: $13 - $18

$13

$18

$13 - $18 Range

GEICO
3.4

GEICO

Retention Specialist - Hourly

$20

 /hr
Range: $16 - $28

$16

$28

$16 - $28 Range

Alorica
3.1

Alorica

Retention Specialist - Hourly

$12

 /hr
Range: $11 - $16

$11

$16

$11 - $16 Range

Altice
3

Altice

Retention Specialist - Hourly

$17

 /hr
Range: $15 - $19

$15

$19

$15 - $19 Range

Frontpoint
2.9

Frontpoint

Retention Specialist

$41,395

 /yr
Range: $37K - $71K

$37K

$71K

$37,362 - $70,683 Range

Cablevision Systems
3.2

Cablevision Systems

Retention Specialist

$40,454

 /yr
Range: $35K - $45K

$35K

$45K

$35,230 - $45,435 Range

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Frequently asked questions about a Retention Specialist salaries

The national average salary for a Retention Specialist is $36,063 per year in United States. Filter by location to see a Retention Specialist salaries in your area. Salaries estimates are based on 1144 salaries submitted anonymously to Glassdoor by a Retention Specialist employees.

The highest salary for a Retention Specialist in United States is $52,835 per year.

The lowest salary for a Retention Specialist in United States is $24,615 per year.

If you are thinking of becoming a Retention Specialist or planning the next step in your career, find details about the role, the career path and salary trajectory of a Retention Specialist.

Recent Salary Reports

Below are the most recent retention specialist salary reports. Employer name has been removed to protect anonymity.

$14
hourly
A Retention Specialist in the Cincinnati, OH Area area reported making $14 per hour
Job Highlights
Cincinnati, OH Area area
Full-time
 
10000+ employees
Company - Public
$100,000
per year
A Retention Specialist in the Phoenix, AZ Area area reported making $100,000 per year
Additional Pay
$720k commissions
Job Highlights
3-4 years experience
Phoenix, AZ Area area
Full-time
 
10000+ employees
Company - Public
$16
hourly
A Retention Specialist in the San Jose, CA Area area reported making $16 per hour
Job Highlights
1-2 years experience
San Jose, CA Area area
Full-time
 
1 to 50 employees
Contract
$18
hourly
A Retention Specialist in the Columbus, OH Area area reported making $18 per hour
Job Highlights
Columbus, OH Area area
Full-time
 
201 to 500 employees
Company - Private
$13
hourly
A Retention Specialist in the Las Vegas, NV Area area reported making $13 per hour
Additional Pay
$79k cash bonus
Job Highlights
Las Vegas, NV Area area
Full-time
 
10000+ employees
Company - Private
$40,320
per year
A Retention Specialist in the Trenton, NJ Area area reported making $40,320 per year
Job Highlights
3-4 years experience
Trenton, NJ Area area
Full-time
 
5001 to 10000 employees
Subsidiary or Business Segment
$37,000
per year
A Retention Specialist in the Dallas-Fort Worth, TX Area area reported making $37,000 per year
Job Highlights
5-7 years experience
Dallas-Fort Worth, TX Area area
Full-time
 
10000+ employees
Company - Private